Developing the Coaching Skills of Your Managers and Leaders | Webinar 06.23.15

?How would you

describe your

manager training

and development?

? What is your managers’

biggest challenge when

coaching employees?

WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:

A

How coaching can improve the performance of your employees

and organization.

How to develop your managers coaching skills based on

leadership styles.

How to develop a coaching method/model that will work for your

managers and organization.

GREAT SPORTS COACHES

WHY COACHING SKILLS ARE IMPORTANT FOR

YOUR MANAGERS?Organizations with senior leaders who

coach effectively and frequently

IMPROVE BUSINESS RESULTS BY

SOURCE: BERSIN BY DELOITTE

Top Missing Skills In

Mid-Level Leaders

1. Coaching

2. Performance Appraisal

3. Developing Others

4. Managing Change

5. Communications

6. Business AcumenSOURCE: Bersin by Deloitte

21%

Organizations with senior leaders who coach effectively

and frequently

IMPROVE BUSINESS RESULTS BY 21%

SOURCE: Bersin by Deloitte

Coaching is a process that enables learning and

development to occur and thus performance to improve.

To be successful a Coach requires a knowledge and

understanding of process as well as the variety of styles,

skills and techniques that are appropriate to the context

in which the coaching takes place.

Eric Parsloe, The Manager as Coach and Mentor

BUSINESS COACHING

EXECUTIVE COACHING

CAREER COACHING

LIFE COACHING

What is Coaching?

EN

CO

UR

AG

EM

EN

T

EMPOWERMENT

DIRECTION AND ORDERS

FEEDBACK AND PRAISE

ROOKIE:

HiTell, LoPraise

CONTRIBUTOR:

HiTell, HiPraise

KEY PLAYER:

LoTell, HiPraise

CAPTAIN:

LoTell, LoPraise

SOURCE: Coaching

Skills: Leadership Styles

(Part 2 of 5), ej4

COACHING AND LEADERSHIP

COACHING AND LEADERSHIP

EN

CO

UR

AG

EM

EN

T

EMPOWERMENT

ROOKIE:

HiTell, LoPraise

CONTRIBUTOR:

HiTell, HiPraise

KEY PLAYER:

LoTell, HiPraise

CAPTAIN:

LoTell, LoPraise

SOURCE: Coaching

Skills: Leadership Styles

(Part 2 of 5), ej4

PERSONALITIES

LEARNING PREFERENCES

DISTANCE AND TECHNOLOGY

COMFORT

RELATIONSHIP OBJECTIVES

RELATIVE EXPERIENCE

Key Factors for Coach and Coachee

GoalsRealityOptions

Will

Current RealityIdealGapsAction

Review

ContractingListeningExploring

ActionReview

OutcomeSituation

Choices/ConsequencesActions Review

Spot The OpportunityTailor The Intervention

Explain The TaskEncourage

Review

Clarify The IssueOpen Up Resources

Agree The Preferred FutureCreate The JourneyHead For Success

Coaching Models

Coaching Models

Help the coach assess

current performance

Identify gaps or areas

for performance

improvement

Help develop a plan to

close gaps or improve

performance

How to deliver and act

on the plan

Coaching is building

one-on-one relationships and

managing a process that result in

specific improved performance in

targeted areas.

SUCCESSFUL COACH

RELATIONSHIPSPROCESS

IMPROVED

PERFORMANCE

Today’s coaches must be multi-functional, and be equally

competent as a manager, tactician, trainer, psychologist,

physiologist, and sometimes even a counselor. You

simply cannot coach the same way as you did ten,

fifteen, or twenty years ago for a number of reasons.

Gary Curnee, Professional Coach and Blogger

MANAGER OBLIGATIONSAt any given time, a manager will function someplace

on this continuum . . . .

Supervision and

ComplianceAchievement of Goals

A Coaching Process Checklist

Positive approach

Future orientation

Two-way communication

Coach listens more than talks, employee must be committed

to frank discussion about needs

Coach heavily invested in success of employee

Commitment to continuous learning by BOTH parties

Desire for improvement

Essential Traits, Behaviors and Skills

TRAITS SKILLS BEHAVIORS

For Coaches

• Positive

• Future-oriented

• Curious

• Collaboration

• Learning facilitator

• Educator/teacher

• Continuous learner

• Outward focus

• Active, engaged

listener

Coaches Toolkit

CommunicationPerformance Management

Emotional Intelligence

Business Acumen

CommunicationKey Skills

Active listening

Learning to frame and ask effective questions

Courageous conversations

CommunicationPurpose

1. Identify obstacles to employee success

2. Find solutions or ways to overcome obstacles

3. Establish agreed upon definitions of success and plan of action

4. Gain commitment and engagement

3 Questions a Manager Should Ask

Does the employee have

the capacity to perform?

Does the employee have

a positive attitude?

Is the employee

curious?

Performance ManagementKey Skills

Understand employee engagement and motivation

Goal setting

Delegation

Performance ManagementPurpose

1. Identify strengths and weaknesses

2. Outline goals and objectives

3. Understand how to prioritize and capitalize on strengths

4. Improve performance in targeted areas

Business AcumenKey Skills

Business operations and functions

Making decisions

Industry knowledge

Business AcumenPurpose

1. Professional level understanding

2. Influencers and key stakeholders

3. The decision-making process

Emotional IntelligenceKey Skills

Self awareness, motivation and regulation

Build effective relationships

Emotional IntelligencePurpose

1. Guide employees through workplace conflicts and difficult situations

2. Adaptability in a fast-changing work world

3. Positive response to diversity in thought and culture

Coaching Mentoring

• Part of a

manager/supervisor job

• Job and performance

focused

• Interest is functional

• Driven by manager

• Relationship is based on

specific job role

Coaching vs. Mentoring

• Outside the manager /

employee relationship

• Focused on professional

development

• Focus on mentee,

personally and

professionally

• Across job boundaries

Asking rather than telling.

How to think, not what to think.

KEY TAKE-AWAYS

A

How to communicate the importance of developing the coaching

skills of your managers and leaders.

Coaching models and how you can adopt and adapt them for

your organization.

Four key competencies to develop with your managers and

leaders.

Developing Coaching Skills

Short Video Series to

get started

Coaching Skills Introduction

Leadership Styles

Adapting Your Style

The Coaching Process

Giving Feedback

Developing Emotional Intelligence

Short Video Series

• What is Emotional Intelligence?

• Developing Self-Awareness

• Developing Self-Regulation

• Developing Self-Motivation

• Developing Empathy

• Developing Effective

Relationships

• Emotional IQ and DISC

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