Session sponsored by Teva UK Limited Meeting/Job Code: .UK/NHSS/16/0011a Date of Preparation: August 2016
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Session sponsored by Teva UK Limited
Meeting/Job Code: .UK/NHSS/16/0011a
Date of Preparation: August 2016
Developing Sustainable Technology Solutions to Transform the Healthcare Experience
Andy Gilbert
Developing Sustainable Technology Solutions to Transform the Healthcare Experience.
This session
• 45 minutes• Some questions & thought provokers• Some possibility thinking• 2-3 practical ideas to take away
Technology solutions
How do technology solutions improve the healthcare experience:
– for your patients?
– for your healthcare professionals?
Sustain + ability
The endurance of systems and processes to remain
productive
What might make your technology solutions more
sustainable?
Some thoughts re sustainability:
the endurance of systems & processes to remain productive• Engagement of intended users• Performance over time (cost, time, speed)• Expectations of users (might change)• Supported (technology & people)• Design for sustainability v design for now
Let’s evaluate our current technology solutions…
• How sustainable are they? (scale 1-10)
• How transformative are they to the healthcare experience? (scale 1-10)
Dancers required
Thinking - Actions - Results
Thinking Actions Results
How do people (staff and patients) think about technology solutions?
Four Thinking Components
(helpful or hindering)
How do people (staff and patients) think about technology solutions?
• What statements are they saying?• What questions are they asking?• What memories are they recalling?• What future are they imagining?
What technology could transform the healthcare experience….
• From a patients perspective?
• From a healthcare professionals perspective?
Potential – Interference = Performance
Potential – Interference100% 30%
= Performance70%
What are the interferences?(to developing sustainable technology solutions to transform the healthcare
experience)
Interferences
ResourcesPeople
ProcessesSystemsHabits
Mind-setsThinkingChange
Technology
Choose an interference
ResourcesPeople
ProcessesSystemsHabits
Mind-setsThinkingChange
Technology
Possibility thinking
PeopleWho, reasons to involve, communication, buy-in
BarriersObstacles, risks, assumptions, overcoming/minimising
Resources
Tasks
Your next steps …
What 2-3 things are you taking away?
What questions do you want to find answers to?
Thank you
Andy Gilbert
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