1/25/2012 1 Session Two Foundational Element: Leadership Kelly McCutcheon Adams, MSW, LICSW, IHI Director Barbara Balik, RN, EdD, IHI Faculty January 25, 2012 2:00 – 3:00pm EST David Kim David Kim, Institute for Healthcare Improvement (IHI), is responsible for managing and coordinating a variety of programs based on Key Processes on the IHI Improvement Map. Mr. Kim is a graduate of Boston University. He has been with the IHI for 2 years. He enjoys sports, food, and travel. 2
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Developing Nursing Managers and Clinicians to Lead ... · 1/25/2012 10 Leadership – Key Change Ideas Leadership Behaviors •Specify desired behaviors for leadership roles that
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1/25/2012
1
Session Two
Foundational Element: Leadership
Kelly McCutcheon Adams, MSW, LICSW, IHI Director
Barbara Balik, RN, EdD, IHI Faculty
January 25, 2012
2:00 – 3:00pm EST
David Kim
David Kim, Institute for Healthcare Improvement
(IHI), is responsible for managing and
coordinating a variety of programs based on Key
Processes on the IHI Improvement Map. Mr. Kim
is a graduate of Boston University. He has been
with the IHI for 2 years. He enjoys sports, food,
and travel.
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1/25/2012
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WebEx Quick Reference
• Welcome to today’s session!
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Participants” for questions
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Kelly McCutcheon Adams, MSW, LICSW
Kelly McCutcheon Adams, MSW,
LICSW, Director, Institute for Healthcare
Improvement (IHI), has served in this
capacity for eight years for a variety of IHI
Collaboratives and programs, particularly
those focused on critical care. She is a
medical social worker with experience in
hospice, nursing home, sub-acute
rehabilitation, emergency department, and
ICU settings. She has also served as
faculty for the US Department of Health
and Human Services Organ Donation
Collaborative and for the Gift of Life Institute.
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Barbara Balik, RN, EdD
Barbara Balik, RN, EdD, Principal, Common
Fire Healthcare Consulting, is also Senior
Faculty at the Institute of Healthcare
Improvement. Her areas of expertise include
leadership and systems for a culture of quality
and safety, including patient- and family-
centered care, patient experience, systems to
improve transitions in care, and transforming
care prior to or with optimization of an electronic
health record implementation. She works with
leaders to develop adaptive systems to excel
and innovate in complex organizations, and to
ensure sustained improvement and innovation
every day. Ms. Balik's publications include the
book, The Heart of Leadership, and the IHI white
paper on “Achieving an Exceptional Patient and
Family Experience of Inpatient Hospital Care,”
among others. Previously, she served in senior
leadership roles at Allina Hospitals and Clinics,
United Hospital, and Minneapolis Children's Medical Center.
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Overall Objectives
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At the end of this program, participants would be able to:
• Articulate key foundational elements in support of all
domains of patient experience improvement
• Share specific testable ideas for improving nurse
communication, pain management, and cleanliness
• Plan small tests of change to try during the Expedition
Session Agenda • Homework – We did you learn?
• Patient Experience Change Package
o Our focus today
• Leadership learning from the Patient Experience
Collaborative
• Hear from successful leaders
o Kris White, VP of Innovation and Patient Affairs,
Spectrum Health
o Mitch Mongell, CEO, Colleton
• Time for Q&A
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Pre-work
1. Read the IHI White Paper: Achieving an Exceptional Patient and
Family Experience of Inpatient Hospital Care
2. Self Assessment
•The Patient and Family Centered Care Organizational Self-
Assessment Tool
•Observation
3. Observation Exercise
•Understand a Patient Journey
4. WIHI: Health Literacy: New Skills for Health Professionals
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Homework Options
• Before Call 2 January 25, 2012
o Identify 3 lessons learned from the teams on the
call; compare your current activities to theirs;
what is similar or different?
o Review your patient experience data; where is
your greatest opportunity? Areas to celebrate?
o Do another patient/family shadowing activity;
what did you learn that helps explain some of
your patient experience data results?
o Assure senior leaders are on the 1/25/12 call
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Patient Experience Change Package
• Overview
oOriginal work:
Patient Experience White Paper and Driver
Diagram
o Focused content – 48 hospital collaborative
Nurse Communication
Pain Management
Cleanliness
Exceptional patient and family inpatient hospital experience