DEVELOPING INTERCULTURAL COMPETENCE AS A CPLP ® (CERTIFIED PROFESSIONAL FOR LEARNING AND PERFORMANCE) Claudia Zysk SIETAR 2011 Denver, CO April 15, 2011
DEVELOPING INTERCULTURAL
COMPETENCE AS A CPLP® (CERTIFIED PROFESSIONAL FOR LEARNING AND
PERFORMANCE)
Claudia Zysk
SIETAR 2011 Denver, CO
April 15, 2011
WHY ARE YOU HERE?
1. On the red call card, write down 1 thing that
interests you about this topic.
2. On the green call card, write down 1 question
you have about this topic.
3
AGENDA
What is ASTD? What is CPLP?
How does the CPLP certification work?
Theory: Knowledge Exam
Practice: Work Product
The Client Project
Q&A and Review of Expectations
4
WHAT IS ASTD?
American Society for Training & Development
The world’s largest association dedicated to workplace learning and performance professionals
ASTD’s members come from more than 100 countries
More than 128 US chapters
20 international partners
Mission: Empower professionals to develop knowledge and skills successfully
www.astd.org
5
WHAT IS CPLP®?
Certified Professional for Learning and Performance
A 3-part assessment leading to a certification
What is a Certification?
It is the assessment process through which an organization grants recognition to an individual, organization, process, service, or product that meets certain established criteria.
Based on the ASTD Competency Model
http://www.astd.org/content/ASTDcertification/
6
WHY CPLP®?
Personal
Breadth of topics
Expand existing
knowledge and
experience
Mix of theory and
practical
9
Benefits of CPLP®
Competitive advantage
Helps to make
employment/hiring
decisions
Improved
internal/external
customer satisfaction
Increased competence
level of employees
CPLP® ELIGIBILITY AND READINESS
3 years of related professional work experience in
the workplace learning and performance field
The appropriate breadth of knowledge
The right kind of work product sample to submit
Compatibility with career goals and ambitions
Readiness to make the commitment of time,
energy and resources
Full understanding of program requirements
Ability and willingness to invest approx. $1,000
in your professional development
10
CPLP® CREDENTIALING PROCESS
The CPLP® program involves a three step process
in which candidates must do the following:
11
CPLP® KNOWLEDGE EXAM
The exam measures breadth of knowledge in the
learning and performance field
12
Testing windows? Four times a year
Available resources? Many
Testing centers? Everywhere in the US & abroad
How long to study for knowledge exam? 90 days
Type of test? 150 multiple-choice questions
focused on 9 Areas of Expertise of ASTD
Competency Model
Results? Scores immediately reported, move on
to work product
13
CPLP® KNOWLEDGE EXAM FACTS
WORK PRODUCT OVERVIEW
Demonstrating competence in 1 particular Area Of
Expertise
A sample or segment of candidate’s own work
Based on a current project completed within the past
3 years
Presented in English
Client must agree to being a sponsor for the CPLP®
(submission is confidential)
14
DELIVERABLES FOR WORK PRODUCT
‘DESIGNING LEARNING’
Training Analysis: Data collection, data
analysis, recommendations, conclusions
Design Documentation: Evaluation plan,
learning objectives, project plan, timeline, topical
outline, description of activities, delivery medium,
references
Curriculum Materials: Workbook, handouts,
facilitator guide, supply list
Essays: Project description, project context, and
eight essay questions
16
4 CORE COMPONENTS & 12 ELEMENTS
Project Relationships Goals, roles, responsibilities
Communication with stakeholders
Planning Collect and analyze data
Compare options and make recommendations based on data analysis
Design curriculum to meet needs
Output Write measurable objectives
Develop content that is logically linked
Design, develop and evaluate learning activities and materials
Encourage participation and build learner motivation
Outcomes Include opportunities for practice, enrichment and assessment
Design and develop assessment activities that show achievement of
objectives
Develop summative and/or formative evaluation plan
17
MY CLIENT PROJECT
1. Step: Finding the client
Specialized linguistic consulting firm with 38
virtual employees and global project managers
managing 600 contract linguistics all over the
world
2. Step: Identifying the project
Need:
Initially: global virtual project management
After vision/scope: shared foundation in intercultural
competence
Targeted Audience: Voluntary ILT at all-hands
meeting, followed by webinar
18
MY CLIENT PROJECT
Pro-bono
I had more influence on what I wanted to accomplish
Full-circle
Contracting, vision/scope/project planning and design
documentation, data collection and analysis,
design/development, client relationship management,
delivery, evaluation, follow up
Aligning expectations
Project and client needs to fit CPLP requirements
Data analysis and project planning requirements
were so thorough that expectations needed to be
clarified about what was in and out of scope
19
OUTCOMES
For me
Three job offers
Broader knowledge foundation in L&D
Trying out new things (pro-bono project)
New friends and contacts
For client
Awareness building
Common language
People used the language during culture
presentations at all-hands meeting in January 2011!
20