Developing Emotional Intelligence Skills for High Performance Cultures

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Developing Emotional Intelligence Skills for High Performance Cultures #WhilPower | @WeAreWhil

Joe Burton is the founder and CEO of Whil Concepts, Inc. (“Whil”), a digital training platform helping employees to reduce stress, increase resiliency and improve their sleep and performance. He’s an entrepreneur in scientific wellbeing, former President of Headspace and spent fifteen years as a global COO in public companies. Joe is an alumnus of Harvard Business School and regular contributor to Forbes, Business Insider and The Huffington Post. He's worked in over 70 countries and travels the world speaking on topics including disruption, culture, employee safety and

mindfulness as competitive advantage. Joe discovered mindfulness as a super stressed executive after dismissing it as “definitely not for me” and it changed his life. Find out more at LinkedIn. @JoeWburton

Today’s speaker

Emotional Intelligence (EQ) “The ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.” •  Salovey and Mayer, 1990

“Knowing one’s internal states, preferences, resources and intuitions.” -  Daniel Goleman, Working with Emotional Intelligence, 1999

Welcome to Work

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Work

Disruption, Stress and High Expectations

It’s a VUCA world •  Volatile •  Uncertain •  Complex •  Ambiguous

“The world is becoming more turbulent faster than most organizations are becoming more resilient.”

•  Gary Hamel, What Matters Now, 2012

POLL On a scale of 1-10,

what’s your organization’s level of stress?

1 = No stress 10 = We can’t even deal.

83% of Americans report that work is a significant source of stress

The annual cost of stress in the U.S. Source: Harris Interactive Work Stress Survey (2013)

Stress, disruption and burnout are impacting leaders

Report work as their primary source of stress1

Stress is a global crisis

1. Work Stress Survey, 2013; 2. National Institute for Occupational Safety and Health, 2014; 3. Institute of Medicine (US) Committee on Sleep Medicine and Research, 2006; 4. APA Excellence Work & Wellbeing Survey, 2015; 5. Bleetman et al., 2011

Say their stress level is “high” or “overwhelming”2

83% 50%

Of 2014 health cases were due to employee depression, stress and

anxiety (up from 55% in 2012)4

83% Of workplace injuries

are due to human error5 (avg. cost of $38k each)

91%

Suffer from insomnia with significant impacts on health

and performance3

33%

It’s impacting business

1. Equifax Workforce Solutions; 2. Forbes, 2014; 3. Gallup, 2012; 4. APA Excellence Work & Wellbeing Survey, 2015; 5. Gallup, 2012

Average turnover rate in the U.S.1

46% Leave their job due to stress2

42% Of employees are not engaged at work3

70%

Feel their employer doesn’t provide adequate resources

for mental health needs4

56% Feel their employer doesn’t provide sufficient resources to

help manage stress4

64% Higher chance of turnover for those who aren’t “thriving”5

35%

•  Stressors are universal •  4 generation friction •  Pace of technology is

making it worse

3 of 4 generations are in the danger zone

APA Stress in America: The Impact of Discrimination Report, 2016

Healthy,  Manageable  Stress  Level  

Everything’s gonna be alright.

“Between stimulus and response, there is a space. In that space lies our freedom and our power to choose our response. In our response lies our growth and our happiness.” -  Viktor Frankl

The Market is Shifting to Favor EQ

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•  Self-Awareness

•  Self-Regulation

•  Motivation

•  Empathy

•  Social Skills

Goleman’s 5 components of EQ

EQ 4/6 IQ 2/6

Daniel Goleman, Lecture “Social Intelligence: The New Science of Human Relationship”

Research on stellar tech workers

•  Achievement drive & standards

•  Influence

•  Conceptual Thinking

•  Analytical Ability

•  Initiative

•  Self-Confidence

1. Emotional Intelligence Consortium; 2. Goleman, 2011

EQ is the new must-have modern skill

You are here. Some of you are here.

Management/HR systems are moving towards EQ

Empowering employees is the new focus

Millennials are demanding EQ development as well

Leading with EQ

POLL On a scale of 1-10,

How important do you think EQ is for your company?

1 = Not at all 10 = Absolutely crucial

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How to Train Emotional Intelligence

EQ training impacts business results

Improve mental wellbeing, emotional intelligence and situational awareness

Mindfulness and emotional intelligence programs help employees reduce stress, increase resiliency and improve their focus and performance. This enables better relationships and greater career success. Employees create daily habits to be calm, focused and connected.

600

450

300

150

0 1980 1990 2000 2010

Num

ber o

f Res

earc

h Ar

ticle

s

Source: PubMed

Scientific research publications on the health and performance benefits of mindfulness and EQ training

Mind Wandering Distraction Awareness

Reorientation of Attention Sustaining Attention

Hasenkamp et al., 2012 Ricard et al., 2014

The brain cycles through states of awareness, with 47% spent “wandering”

Follow the Breath

Distraction Reorientation of Attention

Notice Distraction

Mindfulness and EQ training mimics these cycles to increase neural pathways and ability to sustain attention

Hölzel et al., 2011

Whil’s alignment of brain training to EQ skills Psychological Component Associated Brain Area Search Inside Yourself Course

Attention Regulation Anterior Cingulate Cortex,

Insula Attention Training

Body Awareness or Interoception Insula, Temporo-parietal Junction Self-Awareness

Emotional Regulation: Extinction (Ventromedial) PFC,

Hippocampus, Amygdala Self-Regulation

Emotional Regulation: Reappraisal (Dorsal) Prefrontal Cortex (PFC) Self-Regulation

Change Perspective on the Self (Media) PFC, Post Cingulate

Cortex, Insula, Temporo-parietal Junction

Self-Regulation

•  Self-Awareness •  Self-Regulation •  Self-Awareness •  Motivation

•  Self-Awareness •  Empathy/Social Skills

Example training exercises

Attention Training/ Body Scan

Journaling

Mindful Listening

REDUCE

University of California, 2013

Healthcare Costs Blood Pressure Absenteeism Depression Addiction Insomnia Anxiety Stress PTSD Pain

The EQ and health benefits of neuroscience-based training

IMPROVE

Emotional Intelligence Self-awareness Self-regulation

Relationships Performance Productivity Social Skills

Motivation Empathy

Focus

•  Attention Training

•  Self-Awareness

•  Choice vs. Compulsion

•  Body Scan

•  Mindful Listening

•  Stop-Breathe-Notice-Reflect-Respond (SBNRR)

•  Recognize-Acknowledge-Investigate-Non Identify (RAIN)

Dozens of techniques for trainable EQ skills

Competitive advantage of EQ: calm & focus as the norm

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Why Does Big Business Care?

Said mindfulness improved their overall well-being1

Impact of EQ/mindfulness on your employees

1. Wisdom Labs; 2. Garland, 2011; 3. Loucks et al., 2014; 4. Epel et al., 2009; 5. Barrett et al., 2012

Reduction of aging at the cellular level4

94%

30%

Improved their cardiovascular health3

83% Minutes more sleep for insomniacs

practicing mindfulness2

52

Decrease in cold and flu symptoms5

50%

Decrease in absenteeism1

Impact of EQ/mindfulness on your company

1. Barrett et al., 2012; 2. iOpener Institute, 2014; 3. Institute for Mindful Leadership, 2011, 4. The Atlantic, 2015

Increase in productivity and performance2

76%

12%

Annual decrease in healthcare costs per person4

$2k Reduction in cost due to

employee turnover2

46%

Annual increase in productivity per person4

$3k

Impact of EQ/mindfulness for L&D

1. Carnegie Institute of Technology; 2. Harvard Business Review, 2012; 3. Emotional Intelligence White Paper, 2015; 4. Forbes, 2016; 5. Forbes, 2014

Amount of personal financial success due to emotional intelligence1

85% Increase in “life

satisfaction” score from one mindful activity/day2

13% Of job performance

success attributable to emotional intelligence3

58%

Of top performing employees tested “high” for emotional

intelligence5

90% More empathy and compassion towards

coworkers4

50%

Improved decision making ability

Impact of EQ/mindfulness on your leadership

Institute for Mindful Leadership, 2011

Could respond with clarity, even under pressure

43%

68%

Listened to themselves and others better

86%

Reported being more innovative

93%

Early access to Whil’s digital training 30+ training goals supported by 200+ programs and 1,250+ sessions

Simply go to URL: http://info.whil.com/clo_earlyaccess/

The digital version of the world famous Search Inside Yourself program is available exclusively on Whil.

The leadership training program of choice for the world’s leading brands.

●  Developed and tested at Google

●  Created by leaders in science, mindfulness and EQ

●  Practical skills to apply immediately in the workplace

Search Inside Yourself with our “Lead” training

POLL How much did you enjoy this webcast?

1.  Great - Loved it!

2.  Good.

3.  Meh, just okay.

4.  Not my thing. I’m sleeping right now.

everything’s gonna be alright.

[email protected] | @joeWburton

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Thank You.

(McClelland, 1998)

•  Self-confidence

•  Adaptability

•  Initiative

•  Achievement drive

•  Empathy

•  Influence

•  Team leadership

•  Political awareness

•  Developing others

1.  Individually, assess areas of strengths and areas of growth.

2.  In dyads, Person A shares examples of areas of growth.

3.  Then Person B shares. 4.  Person A shares

examples of strengths. 5.  Then Person B shares.

Empathy (a) The ability to experience and understand what others feel (b) while maintaining a clear discernment about your own and the other person’s feelings and perspectives.

(Thompson, 2001, J Consc Stud 8, 1–32)

trigger She tells me I did something wrong

STOP BREATHE

reaction Flash of anger, defensive “No I didn‘t”

NOTICE

reaction Blaming “She is impossible!”

NOTICE layers of feeling

Weak, sick to stomach NOTICE

underlying feeling

Vulnerability, self-doubt REFLECT

RESPOND

In the modern workplace, how you think is more important than what you know

EQ is the new must-have modern skill ●  Responsible for 58% of job performance

●  90% of “top performers” have high EQ1

○  Only 20% of bottom performers have above average EQ1

●  High EQ performers average $29k more than low EQ performers1

1. Emotional Intelligence Consortium; 2. Goleman, 2011

The Leadership Training Program Born at Google ●  Self Awareness ●  Self Manage ●  Emotional Resiliency ●  Communicating with Insight ●  Alignment and Envisioning ●  Leadership Presence

Mindful Leadership Disciplines

Take an Integrative Approach to Developing Leaders

Emotional Intelligence Workplace studies prove that emotional competencies predict performance, leadership effectiveness, and wellbeing. Mindfulness Research shows that mindfulness is a foundational skill that underpins the inner factors of growth: self-awareness, self-management, and emotional skills. Neuroscience Neuroscience shows that attention is the fundamental energy of the mind. How we direct our attention determines the mental habits we form, the emotions we develop, and the results we experience.

EQ > IQ

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