Developing Communication Skills by Dan Waters

COMMUNICATION SKILLSDeveloping

Presented by Dan WatersAcademic Relations - Microsoft

[email protected]: @MSPacWestADE

Blog: danwaters.com

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Good communication skills aren’t just important.

eCentricity Mission Statements

• progressively implement cross-platform e-business

• distinctively seize resource maximizing channels

• dynamically initiate distinctive strategic theme areas

• energistically matrix ethical vortals• continually actualize cost effective

meta-services

Phrases That Mean Nothing

• progressively implement cross-platform e-business

• distinctively seize resource maximizing channels

• dynamically initiate distinctive strategic theme areas

• energistically matrix ethical vortals• continually actualize cost effective

meta-servicesCorporate B.S. courtesy of the Corporate B.S. generator

http://www.atrixnet.com/bs-generator.html

Outcome: Nobody Cares

The more elaborateour means of communication,the less we communicate.

- Joseph Priestleydiscoverer of oxygen

“

Good communication skills are

FUNDAMENTAL

for:

Understanding

Persuasion

Confidence

Credibility

Influence

+

Good communication skills come from equal parts

education and practice

NINE BEST PRACTICES (TIPS)

communication

Good Communicationdoes not equal “big words.”

(one)

(two)Humans have

emotions.

USE THEM.

(three)

(four)

Build (Carefully)

(five)Practice

(with anybody)

(six)

Sympathize & Engage

(seven)

Know Your Audience

(eight)

Develop & Maintain Style

(nine) Don’t Get

Discouraged

Recap - Tips

1. Use vocabulary effectively2. Play to emotions3. Craft a simple message4. Build upon that message5. Practice6. Sympathize and engage7. Know your audience8. Develop & maintain style9. Don’t get discouraged

Resources for Effective Communication

• Toastmasters Internationalhttp://www.toastmasters.org/

• Presenting to Win (ISBN13: 978-0131875104)

• Presentation Zen (ISBN13: 978-0321525659)

Q&A and Thank You!

Presented by Dan WatersAcademic Relations - Microsoft

[email protected]: @MSPacWestADE

Blog: danwaters.com