“ “ Developing Common ASEAN Tourism Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension Curriculum (CATC)” Project Extension National Workshop National Workshop on on Units of Competence Units of Competence Presented by William Angliss Institute February and March 2007 RPS Project The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government. ASEAN – Australia Development Cooperation Program Regional Partnership Scheme
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“Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension National Workshop on
ASEAN – Australia Development Cooperation Program Regional Partnership Scheme. “Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension National Workshop on Units of Competence Presented by William Angliss Institute February and March 2007 RPS Project - PowerPoint PPT Presentation
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““Developing Common ASEAN Tourism Curriculum Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension(CATC)” Project Extension
National WorkshopNational Workshoponon
Units of CompetenceUnits of Competence
Presented byWilliam Angliss Institute
February and March 2007
RPS Project
The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.
ASEAN – Australia Development Cooperation ProgramRegional Partnership Scheme
Update on the development of CATC Competency Standards
Project Team
Agenda 5, 7 & 9to develop an assessment matrix (table) & an observation checklistto develop a draft learning planto review underpinning knowledge of CATC
Project Team & YOU
Complete pre-evaluation form
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Who we are – William Angliss InstituteWho we are – William Angliss Institute
Is the Specialist centre for the Tourism, Hospitality and Food Industry in Victoria, Australia.
Is a global provider of total education and training solutions for the Tourism and Hospitality Industry.
Has 13,000 Clients/Students and 300 Professional Staff.
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Who we are – William Angliss InstituteWho we are – William Angliss Institute
Implemented projects in Indonesia, Viet Nam, China, Thailand, Cambodia, Lao PDR, Malaysia, Singapore, Philippines, Brunei, Saudi Arabia Vanuatu, New Caledonia and French Polynesia.
Working with private sector corporations, Governments as well as Multi Lateral Funding Bodies including: Asian Development Bank, World Bank and AusAID, etc.
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Project Objectives and Technical DeliverablesProject Objectives and Technical DeliverablesObjectives
Harmonise the tourism curriculum and qualifications and skills recognition system frameworks across ASEAN countries
Endorsed Framework of Common ASEAN Tourism Curriculum (CATC) with minimum standards
Assist the implementation of MRA to facilitate mobility of skilled tourism professionals
Endorsed Framework of Regional Qualifications and Skills Recognition Systems (RQFSRS)
Project extension
Details of CATC competency standards for 6 labour divisions developed
Deliverables
Promote consistency and uniformity of standards in tourism training program and skills recognition
Initial project
Initial project
high priority work
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Project Extension - Activities and OutputsProject Extension - Activities and OutputsActivity 6
Review existing tourism Units of Competence – within ASEAN & Internationally
Agreed Development Strategy and standard template by the Task Force
Develop the Units of Competence for six labour divisions of ACCSTP
Activity 7
Units of Competence developed for six labour divisions of ACCSTP
Output 7
Activity 8
Conduct a one-day stakeholder workshop in each ASEAN Country to provide advice on the implementation of Units of Competence developed
Stakeholder workshops conducted
Output 6
Output 8
We
are
her
e!
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Rationalisation of Units of CompetenciesRationalisation of Units of Competencies
Front Office
Tour Operation
Travel Agencies
Food Production
Food & Beverage Service
Housekeeping
Remove duplicated units
•Perform basic clerical procedures
•Perform clerical procedures
Add new units • 2 Childwise sex tourism
• Develop and implement operations policies
Combine units•Coordinate a marketing strategy and activities
•Coordinate marketing and promotional activities
•Coordinate marketing activities
•Develop a marketing strategy and coordinate sales activities
Rename units • Organise and prepare food
products and services
300
UN
ITS
OF
CO
MP
ET
EN
CIE
S
Ra
tion
alisa
tion
pro
ces
s 2
42 u
nits
in to
tal
44 CO
MM
ON
UN
ITS
across 6 lab
ou
r divisio
ns
SIX LABOUR DIVISIONS
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Developing Units of CompetenceDeveloping Units of Competence
Develop
QC
Review
QCProof
Read
Feed
back
Des
ign
stan
dard
te
mpl
ate
Review & FinaliseFINAL
OUTPUT 242 units of
competence
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What is a competency standard?What is a competency standard?
Is a document that describes the skills knowledge, and attitude required to perform a particular task to a defined standard
Skill Knowledge
Attitude
Competency
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QuizQuiz
What are the components of the Competency Standards Document Template?
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Components of the Standard TemplateComponents of the Standard Template
Unit Title Unit Code Unit Descriptor Elements Performance Criteria Unit Variables Assessment Guide
Linkages to Other Units Critical Aspects of
Assessment Context of Assessment Resources Implications Assessment Methods Key Competencies in
this unit
Where to find information in a unit of Where to find information in a unit of competencycompetency
Individual or small group activityPhotocopy Slide 2 only give to participant
Action: Read any CATC competency standard document and complete the answers to each of the 9 questions.
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What resources are required to gather the evidence
Where should evidence of competency be gathered
What evidence is needed to perform this work activity
What skills and knowledge are needed to perform this work activity
What are the conditions under which this work may be conducted
How is the performance to be measured
What are the parts that make up this duty
What does the work involve
What is the work activity ( Duty)
Your responseWhere would this information be found in an ASEAN competency standard?
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Answers
15Resource implicationsWhat resources are required to gather the evidence
Context of assessmentWhere should evidence of competency be gathered
Critical aspects of assessmentWhat evidence is needed to perform this work activity
Unit Variable and Assessment GuideWhat skills and knowledge are needed to perform this work activity
Unit VariableWhat are the conditions under which this work may be conducted
Performance CriteriaHow is the performance to be measured
ElementsWhat are the parts that make up this duty
Unit descriptorWhat does the work involve
Unit titleWhat is the work activity ( Duty)
Your responseWhere would this information be found in an ASEAN competency standard?
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Analysis of the Competency StandardsAnalysis of the Competency Standards
Duty
Tasks
Sub-tasks
Skills, knowledge & attitude
Unit Title
Performance Criteria
Elements
Level 1
Level 2
Level 4
Level 3
EducationTraining
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Key Components of the Competency StandardsKey Components of the Competency Standards
Performance Criteria
1.2 Establish Purpose
1.3 Repeat details
1.4 Answer Enquiries
1.5 Record caller requests
1.1 Answer promptly
1.6 & 1.7…
2.1…
2.2 …
2.3…
2.4 …
2.5…
2.6…
Communicate on the telephoneUnit Title
Responding to incoming calls
Make telephone callsElements
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Benefits of the Endorsed Template 1)Benefits of the Endorsed Template 1)
Has a logical, user-friendly layout and format style.
Complies with the requirements to be able to deliver competency-based training and competency-based assessment.
Provides a comprehensive context for the units.
Provides high levels of guidance for trainers and for those who are to write supporting training materials.
Provides standardised and internationally recognised and understood terminology in the headings used.
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Benefits of the Endorsed Template 2)Benefits of the Endorsed Template 2)
Easy to read and to be understood thus increasing the likelihood of compliance with requirements and increasing the possibility of standard training delivery
Enables the content to be written in a country-neutral style that facilitates training delivery in each ASEAN member country
Allows for the individual provider to establish their own context and thus assists with customisation to help meet the needs of both providers and host establishments (employers) currently and as they vary over time.
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Where to downloadWhere to download
242 units of competence were uploaded: www.waseantourism.com
Username: guest Password: guest1
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Units of Competence for six labour divisionsUnits of Competence for six labour divisions
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Common units in six labour divisionsCommon units in six labour divisions
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Common units for Food Production (FP) & Common units for Food Production (FP) & Food & Beverage Services (FB)Food & Beverage Services (FB)
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Units for specific labour division: (eg Front Units for specific labour division: (eg Front Office (FO))Office (FO))
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Downloading by clickingDownloading by clicking
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Search by Unit TitleSearch by Unit Title When searching units of competence in all folders,
uncheck box “search only this folder and below” Type keyword of the unit title
– For example: search unit of competence “Communicate on the telephone”
– Type keyword “communicate”
End of PresentationEnd of PresentationThank you.Thank you.