Developing Common ASEAN Tourism Developing Common ASEAN Tourism Curriculum (CATC) Curriculum (CATC) Presentation on Final Draft CATC & RQFSRS Presentation on Final Draft CATC & RQFSRS ASEAN Task Force on Tourism Manpower ASEAN Task Force on Tourism Manpower Development Development Presented by Wayne Crosbie William Angliss Institute on 7 April 2007 RPS Project ASEAN – Australia Development Cooperation Program Regional Partnership Scheme
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Developing Common ASEAN Tourism Curriculum (CATC) Presentation on Final Draft CATC & RQFSRS
ASEAN – Australia Development Cooperation Program Regional Partnership Scheme. Developing Common ASEAN Tourism Curriculum (CATC) Presentation on Final Draft CATC & RQFSRS ASEAN Task Force on Tourism Manpower Development Presented by Wayne Crosbie William Angliss Institute on 7 April 2007 - PowerPoint PPT Presentation
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Developing Common ASEAN Tourism Curriculum Developing Common ASEAN Tourism Curriculum (CATC)(CATC)
Presentation on Final Draft CATC & RQFSRSPresentation on Final Draft CATC & RQFSRS
ASEAN Task Force on Tourism Manpower DevelopmentASEAN Task Force on Tourism Manpower Development
Presented byWayne Crosbie
William Angliss Institute on 7 April 2007
RPS Project
The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.
ASEAN – Australia Development Cooperation ProgramRegional Partnership Scheme
2
Who we are - William Angliss InstituteWho we are - William Angliss Institute
• Is the Specialist centre for the Tourism, Hospitality and Food Industry in Victoria, Australia
• Is a global provider of total education and training solutions for the Tourism and Hospitality Industry
• Has 13,000 Clients/Students and 300 Professional Staff
• Implemented projects in Indonesia, Vietnam, China, Thailand, Cambodia, Laos, Malaysia, Vanuatu, New Caledonia, French Polynesia, Singapore, Philippines and Saudi Arabia
• Working with Private Sector Corporations, Governments as well as Multi Lateral Funding Bodies including: Asian Development Bank, World Bank and AusAID, etc
3
Capability at a GlanceCapability at a Glance
4
Project ObjectivesProject Objectives
Based on the agreed labour divisions,
Develop Common ASEAN Tourism Curriculum (CATC); and
Develop a Regional Qualifications Framework & Skills Recognition System (RQFSRS)
The agreed labour divisions are: Hotels
– Front Office
– Housekeeping
– Food Production
– Food & Beverage Service
Travel– Travel Agencies
– Tour Operations
5
Project OutputsProject Outputs
Output 1: Endorsed Common ASEAN Tourism Curriculum (CATC)
– Based on the agreed Competencies adopted by all Countries.
– Using the agreed Units of Competence of the Common ASEAN Tourism Competencies project to develop the CATC & RQFSRS, making qualifications relevant and useful to both students and industry.
– Packaging competencies into curriculum for different labour divisions and linking with a qualifications framework.
Common core is made up of core and generic competencies as the foundation of each labour division at the entry level, progress with more competencies when moving through higher qualifications
Example of the Food & Beverage qualifications
No of units ADDED as progressing through levels of qualifications
Feedback: Majority prefers the 2nd Draft to the 1st Draft across the six (6)
labour divisions.
Question Responses No. of
Responses Previous proposal (1st Draft)
Current Proposal
(2nd Draft)
No Preference
Q.1: Do you prefer current or previous proposal or have no preference for either?
52 2 43 7
26
Q2. Number of Qualifications levels?
Feedback: Preference for reduced levels of qualifications 5 levels of
qualifications, instead of 6.
Changes made relating to Q2:
Certificate I too basic – Incorporated Certificate I into Certificate II as the entry level qualification.
No. of Responses
Agreed Disagreed Q.2: Do you agree with the number of levels of qualifications proposed in your preferred option?
52 43 9
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
27
Certificate II in Food & Beverage Service
(Beverages)
Certificate II in Food & Beverage Service (Waiting)
Certificate III in Food & Beverage Service
(Beverages)
Certificate III in Food & Beverage Service (Waiting)
Certificate IV in Food & Beverage Service (Waiting)
Certificate IV in Food & Beverage
Service (Supervision)
Certificate IV in Food & Beverage
Service(Beverages)
Diploma of Food & Beverage Service (Supervision & Administration)
Advanced Diploma of Food & Beverage Service (Management)
Certificate IIC & G Competencies
(13 units)+
F Competencies (10 units)
Certificate IIIC & G Competencies
(13 + 6 units)+
F Competencies (10 + 4 units)
Certificate IVC & G Competencies
(13 + 6 + 2 units)+
F Competencies (10 + 4 + 4 units)
DiplomaC & G Competencies (13 + 6 + 2 +1 units)+ F Competencies
(10 + 4 + 4 +6 units)
Advanced DiplomaC & G Competencies (13 + 6 + 2 + 1 units)+ F Competencies
(10 + 4 + 4 +6 +5 units)
Final Draft Food & Beverage Service Qualifications at a Glance
1
2
3
4
5
28
Certificate IIC & G Competencies
(15 units) Cookery(14 units) Patisserie
+F Competencies
(8 units)
Certificate II in Food Production (Patisserie)
Certificate II in Food Production (Cookery)
Certificate IIIC & G Competencies
(15 + 3 units)+
F Competencies (8 + 4 units)
Certificate IV in Food Production
(Cookery)
Certificate IV in Food Production
(Operations)
Certificate IV in Food Production
(Patisserie)
Certificate IVC & G Competencies
(15 + 3 + 5 units)+
F Competencies (8 + 4 + 4 units)
Diploma of Food Production(Supervision & Administration)
DiplomaC & G Competencies (15 + 3 + 5 + 1 units)+ F Competencies(8 + 4 + 4 +7 units)
Advanced Diploma of Food Production (Management)
Advanced DiplomaC & G Competencies (15 + 3 + 5 + 1 units)+ F Competencies
(8 + 4 + 4 + 7 + 5 units)
Final Draft Food Production Qualifications at a GlanceFinal Draft Food Production Qualifications at a Glance
Certificate III in Food Production
(Cookery)
Certificate III in Food Production
(Operations)
Certificate III in Food Production
(Patisserie)
1
2
3
4
5
29
Certificate IIC & G Competencies
(12 units)+
F Competencies ( 10 units)
Certificate II in Housekeeping
(Guest Services)
Certificate IIIC & G Competencies
(12 + 1 units)+
F Competencies (10 + 4 units)
Certificate III in Housekeeping
(Guest Services)
Certificate IVC & G Competencies
(12 + 1 + 3 units)+
F Competencies (10 + 4 + 6 units)
Diploma of Housekeeping(Supervision & Administration)
DiplomaC & G Competencies (12 + 1 + 3 + 1 units)
+ F Competencies(10 + 4 + 6 +4 units)
Advanced Diploma of Housekeeping (Management)
Advanced DiplomaC & G Competencies (12 + 1 + 3 + 1 units)+ F Competencies
(10 + 4 + 6 +4 + 4 units)
Final Draft Housekeeping Qualifications at a GlanceFinal Draft Housekeeping Qualifications at a Glance
Certificate IV in Housekeeping
(Guest Services Supervision)
1
2
3
4
5
30
Certificate IIC & G Competencies
(12 units)+
F Competencies (10 units)
Certificate II in Front Office
(Guest Services)
Certificate IIIC & G Competencies
(12 + 1 units)+
F Competencies (10 + 4 units)
Certificate III in Front Office
(Guest Services)
Certificate IVC & G Competencies
(12 + 1 + 3 units)+
F Competencies (10 + 4 + 6 units)
Diploma of Front Office(Supervision & Administration)
DiplomaC & G Competencies (12 + 1 + 3 + 1 units)
+ F Competencies(10 + 4 + 6 +4 units)
Advanced Diploma of Front Office (Management)
Advanced DiplomaC & G Competencies (12 + 1 + 3 + 1 units)+ F Competencies
(10 + 4 + 6 +4 +4 units)
Final Draft Front Office Qualifications at a Glance
Certificate IV in Front Office
(Guest Services Supervision)
1
2
3
4
5
31
Certificate IIC & G Competencies
+F Competencies
Certificate II in Tour Operation (Reservations & Ticketing)
(11 units) C(8 units) F
Certificate II in Tour Operation (Guiding)
(12 units) C
(8 units) F
Certificate IIIC & G Competencies
+ F Competencies
Cert IV in Tour Operation (Guiding)
(18 units) C +(18 units) F
Certificate IV
C & G Competencies +
F Competencies
Diploma of Tour Operation(Supervision & Administration)
(16 units) C + (24 units) F
DiplomaC & G Competencies (11 + 1 + 1 + 3 units)+ F Competencies
(10 + 4 + 6 +4 units)
Advanced Diploma of Tour Operation (Management)(16 units) C + (28 units) F
Advanced DiplomaC & G Competencies (11 + 1 +1 + 3 units)+ F Competencies
(10 + 4 + 6 +4 + 4 units)
Final Draft Tour Operation Qualifications at a Glance
Certificate III in Tour Operation (Guiding)
(12 + 5 units) C (8 + 6 units) F
Certificate III in Tour Operation (Sales&
Finance)(12 + 1 or 11 + 2 units ) C
(8 + 6 units) F
Certificate III in Tour Operation
(R & T)(12 + 2or 11 + 3 units) C
(8 + 6 units) F
1
2
3
4
5
Diploma of Tour Operation(Operations)
(16 units) C + (24 units) F
Cert IV in Tour (Eco Tours)
(18 units) C +(18 Units) F
Cert IV in Tour Operation
(S & F)(18 units) C +(18 units) F
Cert IV in Tour Operation
(R & T)(15 units) C
+ (18 units) F
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Certificate IIC & G Competencies
(11 units)+
F Competencies (10 units)
Certificate IIIC & G Competencies
(11 + 1 units)+
F Competencies (10 + 4 units)
Certificate IV in Travel Agencies
(Reservations & Ticketing)
Certificate IV in Travel Agencies (Sales &
Services)
Certificate IV in Travel Agencies (Operations)
Certificate IVC & G Competencies
(11 + 1 + 1 units)+
F Competencies (10 + 4 + 6 units)
Diploma of Travel Agencies(Supervision & Administration)
DiplomaC & G Competencies
(11 + 1 + 4 units)+ F Competencies
(10 + 4 + 6 +4 units)
Advanced Diploma of Travel Agencies (Management)
Advanced DiplomaC & G Competencies
(11 + 1 + 4 units)+ F Competencies
(10 + 4 +6 +4 + 4 units)
Final Draft Travel Agencies Qualifications at a Glance
Certificate III in Travel Agencies
(Reservations & Ticketing)
Certificate III in Travel Agencies (Sales &
Services)
Certificate III in Travel Agencies (Operations)
1
2
3
4
5
Certificate II in Travel Agencies
(Reservations & Ticketing)
Certificate III in Travel Agencies (Sales &
Services)
Certificate III in Travel Agencies (Operations)
33
Changes made relating to Q2: (cont)
Reduced streams from 2 different qualifications at Certificate IV level in Housekeeping and Front Office to 1.
– Combined (Guest Service) & Certificate IV in Housekeeping (Supervision) together as Certificate IV in Housekeeping (Guest Services Supervision)
– Combined (Guest Services) & Certificate IV in Front Office (Supervision) together as Certificate IV in Front Office (Guest Services Superivision)
Question Responses
No. of Responses
Agreed Disagreed Q.2: Do you agree with the number of levels of qualifications proposed in your preferred option?
52 43 9
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
34
Q3. Allocation of number of core and generic units of competence?
Feedback: Majority agreed with the number of core and generic units of
competence.
A few preferences for more units of competence as the foundation of specific qualifications.
Perceived First Aid as an essential skill – elevated “Perform basic First Aid Procedures” as a unit of core and generic competence.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
Question Responses No. of
Responses Agreed Disagreed Q.3: Do you agree with the
allocation of Core and Generic competencies at each qualification level proposed in your preferred option?
53 42 11
35
Changes made relating to Q3:
Unanimous support for the inclusion of the two units of competence of the Childwise Program.
Added two units of competence of Childwise:– One at entry Certificate level: “Perform child protection duties relevant to
the tourism industry”.– One at Diploma level: “Develop protective environments for children in
tourism destinations”.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
36
Q4. Clusters of functional competence at each qualification level?
Feedback: Majority agreed with the clustering.
A few disagreed with a preference for more units of competence.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
Question Responses No. of
Responses Agreed Disagreed Q.4: Do you agree with the
clusters of Functional competencies offered at each qualification level proposed in your preferred option?
53 43 10
37
Q5. Number of functional competencies at each qualification level?
Feedback: Majority agreed with the allocation of the number of units of
competence.
Those who disagreed preferred “specific content” – deal with by contextualisation.
Changes made relating to Q5: incorporated more functional units of competence at each level of
qualifications; resulted in an overall increase of number of units.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
Question Responses No. of
Responses Agreed Disagreed Q.5: Do you agree with the number
of Functional competencies that must be obtained at each qualification level proposed in your preferred option?
52 44 9
38
Changes made relating to Q5: (cont) more functional units of competence included:
– Increase in Functional Competencies in Food and Beverage Service: CII from 6 to 10 CIII from 9 to 14 CIV from 14 to 18 Diploma from 20 to 24 Advanced Diploma from 27 to 29
– Increase in Functional Competencies in Food Production: CII from 6 to 8 CIII from 9 to 12 CIV from 14 to 16 Diploma from 20 to 23 Advanced Diploma from 27 to 28
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
39
Changes made Relating to Q5: (cont)
More functional units of competence included:
– Increase in Functional Competencies in Front Office: CII from 6 to 10 CIII from 9 to 14 CIV from 15 to 20 Diploma from 20 to 24 Advanced Diploma from 27 to 28
Increase in Functional Competencies in Housekeeping: CII from 6 to 10 CIII from 9 to 14 CIV from 15 to 20 Diploma from 20 to 24 Advanced Diploma from 27 to 28
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
40
Changes made relating to Q5: (cont) More functional units of competence included:
Increase in Functional Competencies in Travel Agencies: CII from 6 to 10 CIII from 9 to 14 CIV from 14 to 20 Diploma from 20 to 24 Advanced Diploma from 27 to 28
Increase in Functional Competencies in Tour Operation: CII from 6 to 8 CIII from 9 to 14 CIV from 14 to 18 Diploma from 20 to 24 Advanced Diploma from 27 to 28
Training providers free to add “extra content” or “units” as the CATC & RQFSRS set the minimum requirements
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
41
Q6. Names/Titles of the qualification level
Feedback: Majority agreed with the names/titles of qualifications.
Those who disagreed preferred qualifications to be aligned with job titles. Eg “Certificate II in Front Office (Telephonist).
Changes made relating to Q6:
No change: limiting and inconsistent if job titles attached to qualifications.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
Question Responses No. of
Responses Agreed Disagreed Q.6: Do you agree with the
names/titles given to the proposed qualifications in each Labour Division?
52 36 16
42
Q7. Preference for same or different names/titles of the qualification levels across ASEAN
Feedback: Majority agreed with using the same names/titles of qualifications.
Very few preferred to use different ones.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
Question Responses No. of
Responses All Use Same Different by
Country Q.7: Would you prefer every country use the same names/titles for qualifications, or use their own?
53 49 4
43
Changes made relating to Q8: Incorporated countries’ feedback where possible
Other specific suggestions and changes made:– New unit ‘Develop new products and services’ to Food Production and
Food and Beverage Service Labour Divisions.
– New unit ‘Develop and implement operational policies’ added to all Labour Divisions to the ‘General Administration’ cluster.
– The unit ‘Read and interpret basic directions and/or diagrams’ has been re-named to ‘Read and interpret basic instructions, directions and/or diagrams’.
– The unit ‘Manage intoxicated persons’ has been added to the ‘Food and Beverage Service’ Cluster as an additional Functional Competency: it previously existed only in the Front Office and Housekeeping Division.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
44
Changes made relating to Q8: (cont) Standardised in terms of unit titles where variations of titles existed in
the adopted ASEAN Competency Standards for Tourism Professionals
– ‘Monitor staff performance’ and ‘Monitor staff performance standards’ have been given the one title of ‘Monitor staff performance’.
– ‘Manage physical assets’ and ‘Monitor physical assets and infrastructure’ have been given the one title of ‘Monitor physical assets and infrastructure’.
– ‘Manage stock purchases and inventories’ and ‘Manage stock purchases and inventory’ have been given the one title of ‘Manage stock purchases and inventory’.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
45
Changes made relating to Q8: (cont)
Other standardisation of unit titles included:
– ‘hygiene procedures’ and ‘Comply with workplace hygiene procedures’ have been given the one title of ‘Comply with workplace hygiene procedures’.
– ‘Perform clerical procedures’ and ‘Perform basic clerical procedures’ have been given the one title of ‘Perform clerical procedures’.
– ‘Compile and update tourism industry knowledge’ and ‘Develop and update tourism industry knowledge’ have been given the one title of ‘Develop and update tourism industry knowledge’.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
46
Changes made relating to Q8: (cont)
Other standardisation of unit titles included:
– ‘Use English effectively at a supervisory level’ and ‘Use English at a supervisory or senior operational level’ have been given the one title of ‘Use English at a supervisory level’.
– Read/ write English at a basic operational level’ and ‘Read and write English at a basic operational level’ have been given the one title of ‘Read and write English at a basic operational level’.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
47
Changes made relating to Q8: (cont)
Anticipated more standardisation of units during the development of details of the competency standards to avoid unnecessary duplication.
Several units have been removed from a Cluster where they were listed twice (under different Clusters) within the one Labour Division:
– ‘Develop and manage business strategies’ was listed in Travel Services under both the ‘General Administration’ and ‘Resource Management’ Cluster: it has been removed from the General Administration Cluster.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
48
Changes made relating to Q8: (cont)
Other units removed included:– ‘Develop and implement operational plans’ was listed in Travel Services
under both the ‘Tour Operations’ and ‘Resource Management’ Cluster: it has been removed from the Tour Operations Cluster.
– ‘Establish and maintain a safe and secure workplace’ was listed in Travel Services under both the ‘Tour Guide Services’ and ‘Resource Management’ Cluster: it has been removed from the Tour Guide Services Cluster.
– ‘Process financial transactions’ was listed in Travel Services under both the ‘Financial Administration’ and ‘Core’ Cluster: it has been removed from the Financial Administration Cluster.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
49
Changes made relating to Q8: (cont)
Other units removed included:
– ‘Develop and update local knowledge’ was listed in Hotel Services (Restaurant Services) under both the ‘Common Core’ and ‘Customer Service, Sales and Marketing’ Cluster: it has been removed from the Customer Service, Sales and Marketing Cluster.
– ‘Read and write English at a basic operational level’ was listed in Travel Services under both the ‘Travel Agencies - Ticketing’ and ‘English Language Proficiency’ Cluster: it has been removed from the Travel Agencies - Ticketing Cluster.
Aggregated Countries’ Feedback & Changes Made (cont)Aggregated Countries’ Feedback & Changes Made (cont)
50
RecommendationsRecommendations
Development of “Bridging Programs” to facilitate movement of students currently studying, or having recently completed, existing qualifications into the revised framework.
Development of the details of all ASEAN Competency Standards for Tourism Professionals. This should include:– Unit Descriptor
– Elements and Performance Criteria
– Range Statement – describing contextual variables that might apply
– Evidence Guide
51
Recommendations (cont)Recommendations (cont)
– Evidence Guide – including: Essential Knowledge and Skills to be Assessed Linkages to Other Units Critical Aspects of Assessment Context of Assessment and Resource Implications Assessment Methods Key Competencies in the Unit
52
Recommendations (cont)Recommendations (cont)
Preparation of a ‘Training Toolbox’ for each Labour Division which will contain:– Student training notes for all Units within each Labour
Division
– Sample ‘Assessment Tools’ for all Units within each Labour Division which should include: Written Assessment Training Activities Third Party Report Observation Checklist
53
Recommendations (cont)Recommendations (cont)
Development of the Recognition of Prior Learning (RPL) process to assist those with experience but no formal qualifications to have this experience formally recognised and to facilitate their movement into the formal vocational training system.
Development of the formal Credit Transfer process that is to apply to enable those with existing qualifications to have these recognised for the purposes of gaining standing within the new system.
54
Recommendations (cont)Recommendations (cont)
Development of appropriate articulation describing the pathways that students can take to move from Advanced Diploma into tertiary study and qualifications.
Development of an independent third party auditing process for providers to ensure minimum standards in relation to trainers, resources, training facilities, training, assessment, general levels of professionalism etc and other compliance requirements are being met.
55
SummarySummary The Final Draft of the CATC & RQFSRS is the end product of the concerted efforts of 410
participating stakeholders across the region. The Project Team has incorporated their inputs and feedback where possible.
A common ASEAN Tourism Curriculum and Qualifications Framework has been developed for 52 qualifications across 6 labour divisions.
Certificate II
Certificate III
Certificate IV
Diploma Advanced Diploma
Sub-Total
Food & Beverage
2 2 3 1 1 9
Food Production
2 3 3 1 1 10
Front Office 1 1 1 1 1 5
Housekeeping 1 1 1 1 1 5
Tour Operation (Management)
2 3 4 2 1 12
Travel Agencies
3 3 3 1 1 11
TOTAL 52
End of PresentationEnd of PresentationThank you.Thank you.