Developing a More Customer-Centric Dealer Business Model NeoCon 2019 Seminar, 1pm Monday, June 10, 2019 Solomon Coyle Overview follows the handout material. Presenter: David Solomon Solomon Coyle, LLC 2560 Huntington Avenue, Suite 404 Alexandria VA 22303 (703) 574-9100 solomoncoyle.com Copyright 2019 Solomon Coyle, LLC | All rights reserved. HANDOUT
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Developing a More Customer-Centric Dealer Business Model
NeoCon 2019 Seminar, 1pm Monday, June 10, 2019
Solomon Coyle Overview follows the handout
material.
Presenter: David Solomon
Solomon Coyle, LLC 2560 Huntington Avenue, Suite 404 Alexandria VA 22303
(703) 574-9100
solomoncoyle.com
Copyright 2019 Solomon Coyle, LLC | All rights reserved.
All rights reserved. No part of this presentation may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher.
2560 Huntington AvenueSuite 404Alexandria, VA 22303(703) 574‐9100
“In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.
“
What is the Amazon Effect?
Amazon.com (AMZN) is everywhere. By disrupting the way people shop, Amazon has created economic ripple effects that go far beyond the customer’s wallet to, directly and indirectly, impact economic activity, whether that impact is inflation, jobs or investment.
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ResearchThrough our ongoing research activities, Solomon
Coyle provides dealers with much-needed per-
spective on a competitive landscape that has been
dramatically reshaped by sweeping economic,
technological and demographic changes.
ConsultingOur Strategic Solutions help defi ne and fi ne-tune
a direction that will sustain the dealership. Opera-
tional Solutions use a fi nancial focus to fi x things
that stand in the way of achieving your potential.
HR Solutions are best practices for the manage-
ment of your business’s most important assets.
EducationOur education program focuses on an approach
to project management that preserves margin and
an approach to sales leadership that promotes a
selling organization and culture of accountability.
Peer GroupsSolomon Coyle peer groups are uniquely effective
learning environments. They are communities of
students of the industry with a shared passion for
improvement in performance and profi tability.
Every contract furniture dealer’s path is unique, and each dealer’s path can be rewarding.
Solomon Coyle is delivering on that promise for hundreds of dealers and their aligned
manufacturing partners across North America.
Through our uniquely holistic combination of
research, consulting, education and peer group
management, we assist companies along a path to
better performance, greater profi tability, and
a sustainable future.
Every contract furniture dealer’s path is unique, and each dealer’s path can be rewarding.
Solomon Coyle is delivering on that promise for hundreds of dealers and their aligned
manufacturing partners across North America.
Through our uniquely holistic combination of
research, consulting, education and peer group
management, we assist companies along a path to
better performance, greater profi tability, and
a sustainable future.
Solomon Coyle laid out a strong blueprint for managing our business. We now have a dynamic, coherent culture and continue to grow with sustained, above industry average profi tability. Goals are established throughout the company using the SC benchmarking data. And our team continues to learn and improve by participating in WPA [our Solo-mon Coyle dealer peer group].LARRY BORN, PRESIDENT/CEO,
RESEARCHOperational Performance and Financial Benchmarking ✩ ✩ ✩ ✪ ✩ ✪Compensation and Practices Survey ✩ ✩ ✩ ✩ ✩ ✪ ✪Market Outlook ✪ ✪ ✪State of the Industry ✪ ✪ ✪Dealer of the Future ✪Installation Estimating Workbook ✩ ✩ ✪ ✪Custom Research << client-driven objectives and impact >>