Developing a Learning Culture in Public Administrations EAS 7 March 2008
Mar 27, 2015
Developing a Learning Culture in Public Administrations
EAS
7 March 2008
Structure
• Commission Case Study
• What we understand by a “learning culture”
• Progress to date
• A request for help
The Commission: an HR Overview
• 30,000: 2/3 officials & 1/3 short contracts• 27 nationalities & 22 languages• 40 DGs & Services • Multi-sites (Brussels, Luxembourg, Ispra, over 160
delegations and representations world-wide)• Hierarchical structure
– Director-Generals (40+)– Directors (220)– Heads of Unit (1300+)
• Officials have a job for life (35 years)
Staff are “Knowledge workers”
• More than 60% of staff have an university degree
• Most functions and work deal with information and human relationships
• Complex work environment
• Cultural ambiguities liked and ignored by most colleagues
Strategic challenges
European Commissio
n
Efficiency
Customer service
Impact of Enlargement
Technology
External trust
and reputation
Managing our training
• Budget 2008 = 22.5m
• 50% Central
• 40 DGs = 40 training managers
• Outsourced - external contractors
Managing our training
• Implementing Rules 1994• Reform 2000• Training Policy 2002• Annual Learning & Development Framework• Progress = :), but...
Progress - quantity
• 2001 - 1 day per person
• 2007 = 7.7 days (peak = 2005 = 8.7 days)
• 98% of staff in at least one training event
• We are training...but are staff/the organisation learning and developing?
Central TrainingProgress 2000-2007
2000
• 87 titles
• 333 courses
• 12,352 p days
2007
• 400 titles
• 2,139 courses
• 45,299 p days
Our challenges• 2002 policy ...” developing a learnjng culture”...and
being “a learning organisation”
• Moving from training to learning
• Developing the individual and the organisation
• Learning how to learn
• Valuing and rewarding learning
L & D Challenges:1
• Induction & Integration
• Leadership and Management
• Knowledge Sharing
• Communication
• Language Training
• Organisational Development
• Professionalisation
L & D Challenges:2
• Course factory & volume of training• Absence rates in courses• Attracting and involving managers• Identifying needs• Getting out of the classroom• Learning transfer• Identifying the impact• Servicing distant locations• Relying on external contractors
What is the difference between training and learning?
• Learning...is the process by which new knowledge, skills and capabilities are constructed.
• Training... Is one of several responses that can be undertaken to promote learning.
What do we mean by a learning culture?
• Learning not just for the individual but for the team and for the organisation
• Learning from everyday work
• Making information and knowledge available to everyone
• Creating a climate where staff share their learning
Why aim for a learning culture?
• Keeping up with the pace of change• Stakeholder demands• Knowledge sharing and retention• Staff turnover• Staff expectations• Doing more with the same/less• Get away from the past• We must develop new knowledge and skills• We must be good at learning
Why aim for a learning culture?
• The majority of learning takes place in the workplace
• Much wisdom and the answers to most of our challenges already exists in the organisation
• Need to identify, share and manage learning
What this means for the Learning and Development Unit...
• Closer to our customers• Client managers• Help desk service• Internal consultancy• Using technology to offer and share
learning• Less reliance on external
experts/trainers
2005 2006 2007 2008 2009 2010 2011 2012
Consultancy
Organisational development
Coaching and Mentoring
Learning in teams
Central Training Courses
What this means for local training managers...
• Better identification of real need
• Use of customer and staff feedback
• More creativity in the use of resources
• Synergies between services
• Making the most of networks and communities
What this means for line managers...
• Commitment from the top• Identifying needs• Providing coaching to staff• Building learning into everyday work• Encouraging innovation and knowledge-
sharing• Identifying and sharing learning from
successes and failures• Rewarding learning
Key Commission issues
• De-criminalising learning
• Breaking the mould
• Communities of Practice are the building blocks of a learning culture
• Using our own people
Questions for discussion...
What are you doing (or what could you do) to:
• Encourage the shift from training to learning?
• Develop and maintain a learning culture?
3 key activities...
• Managers being trained to coach staff
• Emphasis on competency frameworks
• Modular training (shorter, sharper courses/events)
Potential barriers
• Preoccupied with fire-fighting
• Not creating time to think strategically
• Too focused on procedures
• Reluctance to train other than fro immediate need
• Overtight supervision
• Top-down driven