Develop Your Staff Through Six Sigma Training and ASQ ... · American Society for Quality ... Membership in ASQ, or a foreign affiliate society of ASQ such as HKSQ, or The signatures

Albert H.C. Tsangemail: [email protected]

Karson Chuiemail: [email protected]

Hong Kong Society for Quality

Develop Your Staff ThroughDevelop Your Staff ThroughSix Sigma Training andSix Sigma Training and

ASQ CertificationASQ Certification

© 2005 by Albert Tsang & Karson Chui 19 August 2005 2

AgendaAgenda

• Introduction to HKSQ• Introduction to ASQ• What is Six Sigma• How can HKSQ help you• ASQ certification programs• Q&A


•WorldPartner of ASQ

www.asq.org/global

香香港港品品質質學學會會Hong Kong Society for QualityHong Kong Society for Quality

•Founding member of ANQ






• A non-profit making organization• Initially known as Hong Kong Group of American Society for Quality Control (ASQC) International Chapter

• Renamed to Hong Kong Society for Quality Control (HKSQC) in 1989 as a consequence of increasing local involvement

• Renamed to Hong Kong Society for Quality (HKSQ)in 1997 after ASQC was renamed as American Society for Quality (ASQ)


• Objectives:To promote a greater awareness of the need for quality in Hong Kong for ensuring product and service excellence through continuous improvement of quality and customer satisfaction, and to provide continuing education to professionals involved in quality and reliability.

www.hksq.org



American Society for QualityAmerican Society for Quality

• A professional, not-for-profit society• Founded in 1946• A world-wide leader in the development, promotion and

application of quality related information and technology for the quality professional

• Mission: “To advance individual, organizational and community excellence through learning, quality improvement and knowledge exchange”


American Society for Quality (ASQ)American Society for Quality (ASQ)http://www.asq.org


American Society for QualityAmerican Society for Quality

• Offers professional certification programs in more than 40 countries

• As of 2004, ASQ has 121,085 individual members and 1,089 corporate members in more than 100 nations

• More than 250 sections and one International Chapter• 25 divisions and interest groups


Divisions & Interest GroupsDivisions & Interest Groups

Divisions:Automotive InspectionHuman Development & Leadership QualityAviation, Space, and Defense Public SectorBiomedical Quality AuditChemical and Process Industries Quality Management Design and Construction Customer-SupplierEducation ReliabilityElectronics Service QualityEnergy and Environmental SoftwareFood, Drug, and Cosmetic StatisticsHealth Care Textile/Needle TradesProduct Safety & Liability Prevention Interest GroupCommunity Quality Councils CommitteeStandards Group


Programs & ServicesPrograms & Services

• Courses and conferences• Publications: Quality Progress, Six Sigma Forum Magazine• Technometrics, Quality Engineering, Journal of Quality

Technology, Quality Management Journal, and Software Quality Professional are sponsored by ASQ

• Professional certification• Registrar Accreditation Board (RAB)


What isWhat is


What is Six Sigma?

Six Sigma is:a Measure to define the capability of a process;a Goal for improvement that reaches near perfection;a System of Management to achieve lasting business leadership and top performance


2 Parts perBillion

2 Parts per2 Parts perBillionBillion

What is Six Sigma?MeanMeanMean

−6σ−6σ6σ −5σ−5σ5σ −2σ−2σ2σ−3σ−3σ3σ−4σ−4σ4σ 000 +1σ+1σ+1σ−1σ−1σ1σ +2σ+2σ+2σ +3σ+3σ+3σ +4σ+4σ+4σ +5σ+5σ+5σ +6σ+6σ

Lower Specification

Limit

Upper Specification

LimitDefects Defects


What is Six Sigma?

The Cost of Poor Quality

Sigma Level Defects per Million Opportunities Cost of Poor Quality2 398,537 (Noncompetitive Companies) Not applicable3 66,807 25-40% of sales4 6,210 (Industry Average) 15-25% of sales5 233 5-15% of sales6 3.4 (World Class) < 1% of sales

Each sigma shift provides a net income improvement which equals 10% of sales.

Six Sigma, by Harry and Schroeder, p. 17


DMAIC Methodology

A simple performance improvement modelwithin which numerous TQM tools and techniques can be applied

Define

Measure

Analyze

Improve

Control


Potential Benefits of Implementing Six Sigma

1987 Motorola introduced its Quality Program, now known as Six SigmaAllied Signal picked it upG.E. Success….

Capital ServicesMedical Systems (CAT Scan)

Dozens of others…...the highest quality producer is also the lowest cost producercustomer loyalty of a Six Sigma company is ~3X that of the average company


Companies PracticingSix Sigma


Companies PracticingSix Sigma


Financial Benefits


Six Sigma Success Stories

Bank of America has generated more than $2 billion in benefits, improved customer satisfaction scores by more than 30 percent and become a leading financial services company as well as banking retail powerhouse by using Six Sigma since 2001


Honeywell doubled the production capacity and reduced the manufacturing cost by 50% by combining Six Sigma and Lean tools.Samsung successfully used Six Sigma to achieve 50% reduction in defects between 1999 and 2001.

Six Sigma Success Stories


Six Sigma Project Organisation

Green BeltSix Sigma project leaders capable of forming and facilitating Six Sigma teams and managing Six Sigma projects from concept to completionTypically five days classroom training covering project management, quality management tools, quality control tools, problem solving and descriptive data analysis



Black BeltTechnically oriented individualsExpected to master a wide variety of technical toolsTypically receives160 hours of classroom instructions, plus one-on-one project coaching from Master Black Belts or consultantsProficient in the use of advanced statistical analysis software packages



Master Black BeltHighest level of technical and organizational proficiencyProvides technical leadership of Six Sigma programAssists Black Belts in applying the methods correctly in unusual situations, especially advanced statistical methods


ASQ Six Sigma Black Belt Program

HKSQ Six Sigma Green Belt Program

How can HKSQ help you?How can HKSQ help you?


Six Sigma Black Belt ProgramSix Sigma Black Belt Program

HKSQ offers ASQ Six Sigma Black Belt Training, the FIRST in townConducted by ASQ approved trainersA personal achievement status as a Black BeltThe Six Sigma Black Belt class will start on Oct. 5, 2005 (in 4 blocks of 40 hours each at monthly intervals; 6 hours on weekdays and full day on weekend and Sunday)


Six Sigma Green Belt ProgramSix Sigma Green Belt Program

HKSQ organizes Six Sigma Green Belt program to bring you or yourorganization • the skills in identifying improvement;• effective DMAIC approach in improving business performance and

reducing costs;• business excellence through Six Sigma approach; and• a personal achievement status as a Green Belt

The course will start on 8 October 2005 (5 sessions on Saturday)


Certification ProgramsCertification Programs

• Established in 1968 to give recognition to those individuals who have demonstrated proficiency in a specified body of knowledge (BoK) relating to quality and reliability

• More than 90,000 individuals have earned certification through ASQ’s programs

• More than 125 companies have formally acknowledged ASQ certification as verification of an individual’s mastery of a specified BoK


Types of CertificationTypes of Certification

• Certified Quality Improvement Associate (CQIA)• Certified Quality Engineer (CQE)• Certified Quality Auditor (CQA)• Manager of Quality/Organization Excellence Certification• Certified Reliability Engineer (CRE)• Certified Software Quality Engineer (CSQE)• Certified Six Sigma Black Belt (CSSBB)….. and others


Why go for CertificationWhy go for Certification

From employees’ perspective:

• Realize your salary goals• Advance within your organization• Enhance your career & self esteem• Gain recognition for performance

excellence• Affirm your commitment to quality


Why go for CertificationWhy go for Certification

From employers’ perspective:

• Incorporate ASQ certification in your strategic plan• Initiate your quality improvement• Create a quality system with quality tools• Provide your employees with the tools they need

to do quality work• Organizational excellence starts with ASQ

certification


Certification RequirementsCertification Requirements

• Education and ExperienceCQIA: 2 years of work experience or an associate degreeCQE/CQA/CRE: 8 years of relevant work experience, at least 3 years of which must be in a decision-making positionManager of Quality/Organization Excellence Certification: 10

years of relevant work experience, at least 5 years of which must be in a decision-making positionPart of this work experience can be waived if you have a degree: 2 years for associate degree, 4 for a bachelor degree, 5 for a master or doctorate degree


Certification RequirementsCertification Requirements

• Proof of professionalismMembership in ASQ, or a foreign affiliate society of ASQ such as HKSQ, orThe signatures of 2 persons who are ASQ members, or members of a foreign affiliate society, verifying that you are a qualified practitioner of the quality sciences


Certification ExaminationsCertification Examinations

• Conducted twice a year —in June & December, or March & October

• Conducted in English• Open book• Multiple choice questions (& constructed response questions,

in the case of Manager of Quality/Organization Excellence Certification examination)

• Most examinations are 4-hour duration, 150 questions (CQE: 5 hrs, 160 questions; CQIA: 3 hrs, 100 questions)



For Six Sigma Black Belt Certification• Body of Knowledge (BoK) —

http://www.asq.org/certification/six-sigma/bok.html

• Examination dates —http://www.asq.org/certification/six-sigma/dates.html

Coming exam: 4 March 2006 (application deadline: 13 Jan 2006)



For Manager of Quality/Organization Excellence Certification

• Body of Knowledge (BoK) —http://www.asq.org/certification/manager-of-quality/bok.html

• Examination dates —http://www.asq.org/certification/manager-of-quality/dates.htmlComing exam: 4 March 2006 (application deadline: 13 Jan 2006)



• HKSQ acts as proctor of ASQ Certification Examination conducted in Hong Kong

• Examinations are normally held at The Hong Kong Polytechnic University, details of which will be announced to candidates upon successful application for taking the examination

The Venue


After the ExaminationAfter the Examination

• Examination results are mailed within 6 weeks after the examination date (longer with international mail)

• The passing score of an examination is determined by the judgment of a representative group of ASQ division members

• If you pass the examination, you will receive a letter of congratulations from the Certification Board, a wallet card and certificate showing your certificate number

• If you do not pass the examination, you will receive an analysis of the complete exam. to assist you in prepare for retakes


Retaking the ExaminationRetaking the Examination

• No limit to the number of retakes

• A fee will be charged for each retake

• A retake must be made within 2 years of your last attempt

• A retake after a lapse of 2 or more years will be considered a new application and full fees will be charged


ReRe--certificationcertification

• Your certification needs to be recertified every 3 years

• Can be done by Re-certification Units (RU) or by testing

• To obtain RU’s, you must participate in professional activities that either increase your knowledge of the BoK or are job enhancing

• 18+ RUs must be accumulated from within the 3-year recertification period


FeesFees

• Certification Fee varies with type of certificationFor Manager of Quality/Organization Excellence Certification (Former CQ Mgr) —

ASQ member: USD 270Non-member: USD 420HKSQ member: USD 270 + HKD 150

if applied through HKSQif applied through HKSQExam. Retake: USD 220

• ASQ individual membership dues: USD 119

• HKSQ individual membership dues: HKD 150


• Body of Knowledge Workshops organized by HKSQ • HKSQ Six Sigma Green Belt Program• ASQ Six Sigma Black Belt Program• HKSQ members can take ASQ Certification Examinations at

ASQ member rates if their applications are processed through HKSQ

• HKSQ members can order ASQ Certification Examination suggested reference materials at ASQ member rate

• Primers for ASQ Certification published by Quality Council of Indiana can be ordered from HKSQ

How can HKSQ help you?How can HKSQ help you?


How to contact HKSQ?How to contact HKSQ?

Web site: www.hksq.org

E-Mail address: [email protected]

Phone number: (852) 2766–6591Fax number: (852) 2362–5267

Mailing address: PO Box 84375, HunghomBay Post Office, Kowloon,

Hong Kong


About the SpeakersAbout the Speakers

Dr. Albert Tsang is Principal Lecturer and Leader of the BEng (Honors) in Industrial & Systems Engineering program offered by The Hong Kong Polytechnic University. He had extensive working experience in the manufacturing industry, covering functions such as industrial engineering, quality assurance, and project management. Dr. Tsang is very active in promoting quality and reliability in Hong Kong. He is a founding member, past Chairman and serving Executive Committee member of Hong Kong Society for Quality (HKSQ). He is the contact person and serves as proctor of ASQ certification examinations held in Hong Kong. He had developed and conducted customized training courses on various aspects of quality and engineering management for many organizations and professional bodies as well as refresher courses for ASQ certification examinations. He has also provided consultancy services to organisations in various sectors on matters related to quality, reliability, maintenance and performance management. Dr. Tsang is the co-author of 2 books in the Quality Transformation Series: “Reliability-Centred Maintenance: A Key to Maintenance Excellence”, and “Developing Breakthrough Products That Break Through”. His 3rd book entitled “Maintenance, Replacement & Reliability: Theory & Applications” is slated for publication in September 2005.


About the SpeakersAbout the Speakers

Mr. Karson Chui is the Quality System Manager of Freescale Semiconductor Hong Kong Limited. He is the Chairman of Hong Kong Society for Quality (HKSQ), an ASQ Certified Quality Engineer, Certified Quality Auditor and Certified Quality Manager.

Develop Your Staff Through Six Sigma Training and ASQ ... · American Society for Quality ... Membership in ASQ, or a foreign affiliate society of ASQ such as HKSQ, or The signatures

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