Relative weight of Relative weight of t t he he a a t t tributes of destination tributes of destination attractiveness: attractiveness: T T he case of he case of a a historic historic town town Asst. Prof. Ilinka Terziyska Asst. Prof. Ilinka Terziyska South-West University South-West University Bulgaria Bulgaria
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Determinants of tourist satisfaction - cultural tourism
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Relative weight of Relative weight of tthe he aatttributes of destination tributes of destination
attractiveness:attractiveness: TThe case of he case of aa historic town historic town
Asst. Prof. Ilinka TerziyskaAsst. Prof. Ilinka Terziyska
South-West UniversitySouth-West University
BulgariaBulgaria
Aim:Aim:
Set priorities among the Set priorities among the determinants of cultural determinants of cultural destination attractivenessdestination attractiveness
MethodMethod::
Questionnaire survey among Questionnaire survey among touriststourists
MelnikMelnik Architectural Architectural
reservereserve Rich historyRich history Natural Natural
heritageheritage Famous wineFamous wine Only 241 Only 241
inhabitants by inhabitants by 20072007
Respondents’ profileRespondents’ profile
Specific cultural Specific cultural touriststourists 43 %43 %
General cultural General cultural touriststourists 47 %47 %
WomenWomen 63 %63 %
MenMen 37 %37 %
EducationEducation
Secondary Secondary 18 %18 %
Bachelor degreeBachelor degree 36 %36 %
Master or doctoral Master or doctoral degreedegree 46 %46 %
Age:
16 -19 6 %
20 - 29 18 %
30 - 39 55 %
40 - 49 18 %
50 - 59 3 %
60 or over
0 %
Destination attractiveness – significance of Destination attractiveness – significance of determinantsdeterminants
Determinants N Mean Std. Deviation Std. Error Mean
Elements of culture - Elements of culture - significancesignificance
0 1 2 3 4 5
1
2
3
4
5
architecture, museums, archaeological sites
traditions, art, crafts
local food and drinks
special events/festivals
daily life of residents
Possible applications of Possible applications of findings:findings:
Tourism practitioners - in the field of Tourism practitioners - in the field of marketing and management;marketing and management;
Tourism theory – in destination Tourism theory – in destination competitiveness models– to establish competitiveness models– to establish the relative weight of determinants.the relative weight of determinants.
Most important attributes, Most important attributes, according to consumers (mean according to consumers (mean
value above 4.00)value above 4.00)Special/authentic atmosphereService qualityHospitalityBeautiful preserved natureUnique architecture, museums, historic sitesSafetyChance to get in touch with local traditions, art, craftsReasonable price
Thank you for Thank you for your attention!your attention!