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After studying this chapter, you should be able to:Outline the
steps in the strategic management process.Explain and give examples
of each type of companywide and competitive strategy.Explain what a
strategy-oriented human resource management system is and why it is
important.Illustrate and explain each of the seven steps in the HR
Scorecard approach to creating human resource management
systems.
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The Strategic Management ProcessStrategic ManagementThe process
of identifying and executing the organizations mission by matching
its capabilities with the demands of its environment.StrategyA
chosen course of action.Strategic PlanHow an organization intends
to balance its internal strengths and weaknesses with its external
opportunities and threats to maintain a competitive advantage over
the long-term.
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Business Vision and MissionVisionA general statement of an
organizations intended direction that evokes emotional feelings in
organization members.MissionSpells out who the company is, what it
does, and where its headed.
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FIGURE 31The Strategic Management Process
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FIGURE 32A SWOT Chart
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FIGURE 33Strategies in a NutshellSource: Arit Gadiesh and James
Gilbert, Frontline Action, Harvard Business Review, May 2001, p.
74.
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FIGURE 34Relationships Among Strategies in Multiple-Business
Firms
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Types of Strategies
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Types of Strategies (contd)
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FIGURE 35The Southwest Airlines Activity SystemNote: Companies
like Southwest tailor all of their activities so that they fit and
contribute to making their strategies a reality.Source: Michael E.
Porter, What Is Strategy? Harvard Business Review, NovemberDecember
1996. Reprinted with permission.
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Achieving Strategic FitThe Fit Point of View (Porter)All of the
firms activities must be tailored to or fit the chosen strategy
such that the firms functional strategies support its corporate and
competitive strategies.Leveraging (Hamel and Prahalad) Stretch in
leveraging resourcessupplementing what you have and doing more with
what you havecan be more important than just fitting the strategic
plan to current resources.
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Strategic Human Resource ManagementStrategic Human Resource
ManagementThe linking of HRM with strategic goals and objectives in
order to improve business performance and develop organizational
cultures that foster innovation and flexibility.Involves
formulating and executing HR systemsHR policies and activitiesthat
produce the employee competencies and behaviors that the company
needs to achieve its strategic aims.
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FIGURE 36Linking Company-Wide and HR StrategiesSource: Gary
Dessler, Ph.D., 2007.
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Strategic Human Resource Challenges
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Human Resource Managements Strategic RolesStrategy Execution
RoleStrategic Planning RolesStrategy Formulation Role
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FIGURE 37Percent of Successful Mergers in Which HR Manager Was
InvolvedSource: Jeffrey Schmidt, The Correct Spelling of M & A
Begins with HR, HR Magazine, June 2001, p. 105. Reproduced with
permission of Soc. for Human Resource Mgmt. via Copyright Clearance
Center.
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Creating the Strategic Human ResourceManagement System
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FIGURE 38Three Main Strategic Human Resource System
ComponentsSource: Adapted from Brian Becker et al., The HR
Scorecard: Linking People, Strategy, and Performance (Boston:
Harvard Business School Press, 2001), p. 12.Characteristics of
HPWSmulti-skilled work teamsempowered front-line workersextensive
traininglabor-management cooperationcommitment to qualitycustomer
satisfaction
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FIGURE 39 Basic Model of How to Align HR Strategy and Actions
with Business StrategySource: Adapted from Garrett Walker and J.
Randal MacDonald, Designing and Implementing an HR Scorecard, Human
Resources Management 40, no. 4 (2001), p. 370.
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K E Y T E R M Sstrategic planstrategic
managementvisionmissionSWOT analysisstrategystrategic
controlcompetitive advantageleveragingstrategic human resource
managementHR Scorecardmetricsvalue chain analysis
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FIGURE 3A1The Basic HR Scorecard Relationships
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FIGURE 3A2The Seven Steps in the HR Scorecard Approach to
Formulating HR Policies, Activities, and StrategiesSource: Gary
Dessler, Ph.D., 2007.
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Creating an HR ScorecardOutline value chain activitiesDefine the
business strategyOutline a strategy mapIdentify strategically
required outcomesIdentify required workforce competencies and
behaviorsCreate HR ScorecardIdentify required HR policies and
activitiesChoose HR Scorecard measuresSummarize Scorecard measures
on digital dashboardMonitor, predict, evaluateThe 10-Step HR
Scorecard Process
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FIGURE 3A3Simple Value Chain for The Hotel ParisSource: Gary
Dessler, Ph.D., 2007.
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FIGURE 3A4Strategy Map for Southwest AirlinesSource: Adapted
from Creating a Strategy Map, Ravi Tangri,
[email protected].
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FIGURE 3A5 HR Scorecard Process for Hotel Paris International
Corporation**Note: An abbreviated example showing selected HR
practices and outcomes aimed at implementing the competitive
strategy, To use superior guest services to differentiate the Hotel
Paris properties and thus increase the length of stays and the
return rate of guests, and thus boost revenues and profitability
and help the firm expand geographically.