Designing Trustable Products: Microinteractions Matter for Secure UX

Designing Trustable ProductsMicrointerac*ons Ma-er for Secure UX

Introduc4ons

Adrienne Porter Felt @__apf__ Google

Elizabeth Goodman @egoodman 18F/GSA

Ame Ellio4 @ameellio Simply Secure

Jen King @kingjen UC Berkeley

Examples

Browser Web Site Service IoT Device

Mass Surveillance Phishing IdenKty TheL Tampering

HTTPS Branding EncrypKon, 2-Factor Auth Alerts/NoKficaKons

Trust Concerns Do you trust the browser? Do you trust the website/host? Do you trust who else has access to your data? Do you trust that the protecKon mechanisms work?

PLATFORM THREAT PROTECTION

Examples of Trust-Building

?Ques4ons

Ques4on What design details make people trust that their web browser is secure?

Ques4on

How do you know if you’re on a government website?

Ques4on

How can we make security saKsfying?

The bank’s vault Your safe deposit box A key only you possess

Explaining encrypted personal data

MicrointeracKons are tricky

Ques4on

What’s an example of a micro interacKon that builds trust?

Read receipts show how systems work

What would read receipts for voice be like?

Ques4on

What advice do you have for people geYng started in security?

Ques4on

What’s an example of a security success?

Signal Messenger

Audience Ques4ons?

Key Points

Security is too important to be leL to engineers and lawyers – designers are needed.

UX design plays a criKcal role in building trustable products and protecKng people’s privacy.

Security basics are accessible to everyone, and the design challenges of more complex security problems are exciKng and rewarding.

Get involved - there are ways to build your career as a design leader in designing for trust.

Thank you

Adrienne Porter Felt [email protected] Ame Ellio- [email protected] Elizabeth Goodman [email protected] Jen King [email protected]