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Johannes Ecker, George-Labs mobey day Vienna Designing George
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Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Jun 19, 2020

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Page 1: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Johannes Ecker, George-Labs mobey day Vienna

Designing George

Page 2: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

For years, banking interfaces used to look like this…

How did we get here?

Page 3: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Technical, Interchangeable, No Customer Focus

Page 4: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

We were not different either - this is what Erste Netbanking looked like.

Page 5: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Meanwhile, the rest of our (digital) life is dominated by global brands and services

Page 6: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Why are they successful?

design-driven, digital-first brands, focused on UX,

highly iterative

Page 7: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Soon, new Competitors entered the market

and started to build banking services with the same mindset

Page 8: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Monzo N26

Wealthsimple Revolut

Page 9: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Our answer: George

Page 10: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

A banking platform for the digital age, built with the expertise and knowledge of the people at Erste Group.

Driven by Design, ready for the future.

Page 11: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

• Retail Internetbanking Solution of Erste Group

• Up and running in 4Countries (+ more in the works)

• PSD2 ready and already making use of it

Page 12: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

3,5 Mio Registered Users

2,6 Mio Monthly Active Users

10 Mio Monthly Payments

Page 13: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

20 Nationalities

150+ People

Page 14: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Question Time:

Who of you is working for a company with an in-house

design team?

Page 15: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Team of

8+ Design Specialists

Research

InteractionUI

MobileUX

Visual

Prototyping

Web

Page 16: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Until recently…

Product Management Engineering Design

Page 17: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

New Structure

Product Management Engineering

Design

Page 18: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.
Page 19: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

External Business, Countries

Internal Squad, Chapter

Page 20: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

The Brief

Page 21: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Small Tasks are solved by applying Design Principles + Design System

Page 22: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Personal. Simple.

Intelligent. Unique.

Page 23: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.
Page 24: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

All elements in the Product…

Page 25: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

…are defined in the Design System

Page 26: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

The difficulty of the job is not to build each and every view to be pixel

perfect.

It is to craft components that are powerful and flexible enough to fit

for the whole product.

Page 27: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Gather Metrics & Conduct Research

Page 28: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Discuss in Chapter

Page 29: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Perform User-Tests

Page 30: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Propose Solution

Page 31: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Implement & Iterate

Page 32: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

What’s next?

Continued Roll-out of Design System, Integration of Mobile Apps, Include Countries

We achieved a lot already, but…we are a long way from done!

Page 33: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

A peek into the future:

Page 34: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Thank You! Question Time?

Page 35: Designing George - Mobey Forum€¦ · Designing George. For years, banking interfaces ... and started to build banking services with the same mindset. Monzo N26 Wealthsimple Revolut.

Illustrations taken from https://thedesignteam.io/

Credits & Contact

Get in touch with the George-Labs Design Team: [email protected] [email protected]

More about George-Labs https://george-labs.com/