Designing a dynamic competency framework for the service system innovation architect

Designing a dynamic competency framework for the service system innova6on architect

O.Zephir & S.Reiter

CRP Henri Tudor, Luxembourg

The DELLIISS project has been funded with support from The European Commission. IESS 1.1 Second Intena<onal Conference on Exploring Service Science 1

DEsigning Lifelong Learning for Innova<ve Service Systems

9 Academic partners and 23 associated partners (Public/Private sector) University of Amsterdam Technical University of Catalonia, Barcelona Founda<on for the Open University of Catalonia Faculty of Informa<cs Masaryk University Brno University of Geneva Public Research Centre Henri Tudor, Luxembourg University of Paris 1 Pantheon-‐Sorbonne Faculty of Engineering of the University of Porto University of Skövde

2 Year Project (2008-2010) 400 K€ (300K€ EACEA Funded)

IESS 1.1 Second Intena<onal Conference on Exploring Service Science 2

EU skill card design structure

Interviews Focus groups Na<onal skill

cards EU skill card

Missions & Roles

Ac6vity (X)

Task (X1) Competences

Task (X2)… Competences

Ac6vity (Y)…

Task (Y1) Competences

Task (Y2)… Competences

Know How &

SoS skill

Increase of the valid character of captured informa<on in each phase


Structured interviews were carried out in each European par6cipa6ng partner (50 Interviews)

Each EU partner has compiled a draS Skill card describing ac6vi6es/tasks/Knowledge/Know how/soS-‐skills

6 partners compiled Skill card was validated at na6onal level within focus groups (40 par6cipants)

6 Na6onal skill cards were obtained

EU skill card elabora<on process


The analysis

The na6onal skill cards were compared and a content convergence

analysis was operated for each described topic: Ac6vi6es/Tasks/

Knowledge/Know-‐how/SoS skills

A common framework was applied to capture and merge ac6vi6es

,tasks and the related links with competences

Na6onal skill cards/ Contents

LU ES CZ FR NL PT Captured Convergent elements are merged

Converging Ac6vi6es

Related Tasks

Related Competences


Some figures

0%

20%

40%

60%

80%

100%

IT Other

64%

36%

Interviewees distribu6on by sector of ac6vity

0%

20%

40%

60%

80%

100%

R&D Academia Other Large SME

Public Private

19% 30%

15% 21%

15%

Interviewees distribu6on by type of organisa6on

0%

20%

40%

60%

80%

100%

R&D Academia Other Large SME

Public private

13%

37%

13% 18% 20%

F-‐groups par6cipants distribu6on by type of organisa6on

0%

20%

40%

60%

80%

100%

IT Other

45% 55%

F-‐groups par6cipants distribu6on by sector of ac6vity



The captured ac<vi<es

Periscopic ac<vity

Task 8

Knowledge 12

Knowhow 12

So\ skill 12

Total items 44


Explore and analyse market, business orienta<ons concepts across disciplines and Iden<fy opportuni<es

Technical strategy and planning -‐ Emerging technology monitoring Business/IS strategy and planning -‐ Research Human factors -‐ Human factors integra<on -‐ Non-‐func<onal needs analysis Informa6on strategy -‐ Informa<on management

Service Design

Task 7

Knowledge 39

Knowhow 26

So\ skill 7

Total items 79


Service Design : Align business and technology, build innova<ve services proposals, business case design and strategic planning Systems development -‐ Systems development management -‐ Data analysis/modeling -‐ Systems design -‐ Network design -‐ Programming / so\ware development -‐ Systems tes<ng Business/IS strategy and planning -‐ Informa<on assurance -‐ Research -‐ Informa<on security -‐ Strategic applica<on of informa<on systems

Project management

Task 7

Knowledge 28

Knowhow 8

So\ skill 8

Total items 51


Project management and cross domain coordina<on to develop and run services Advise & guidance -‐Business risk management Resource management -‐ Informa<on System coordina<on Business/ IS strategy and planning -‐ Strategic applica<on of informa<on systems Technical strategy and planning -‐ Network planning Installa6on and integra6on -‐ Por<ng/so\ware integra<on -‐ Systems integra<on Quality -‐ Compliance audit

Promote innova<on

Task 2

Knowledge 8

Knowhow 7

So\ skill 5

Total items 22


Promote innova6on and the integrated view of services by communica<ng, sharing informa<on and knowledge in and out the organisa<on.

Educa6on and training -‐ Educa<on and training delivery Sales and marke6ng -‐ Marke<ng


Designing learning trajectories

Knowledge map

EU Skill card +

Elaborate customised learning trajectories

What next ?

›  European Execu6ve Master in Innova6ve Service Systems ⋅  For CTO/CIO assistants, Experienced project managers and product managers, IT/business architects, Senior business analysts and business developers, Senior consultants ⋅  6 intensive weeks of lectures in 6 different European exclusive loca<ons during 18 months ⋅ wri6ng of master’s thesis from an innova<ve or research project in the company or organiza<on


Thank You

Olivier Zephir & Sandrine Reiter

CRP Henri Tudor, Luxembourg


Designing a dynamic competency framework for the service system innovation architect

Education