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Designing a Communication Designing a Communication PlanPlanDesigning a Communication Designing a Communication PlanPlan
Critical Success FactorsCritical Success FactorsCritical Success FactorsCritical Success Factors Successful adoption depends not just on the design and the technology,
but also on developing and implementing a plan for three critical “non-technology” components:
activities that you need to consider in both the launch and ongoing operations of your new solution.
Rollout processes to
prepare for the roll-out and ongoing content management processes for your solution.
processes and roles for maintaining and managing the content in your team sites
GovernancePlanning
Your Vision – Have oneYour Vision – Have oneYour Vision – Have oneYour Vision – Have one
Perfect tool to organize and manage unstructured data: Spreadsheets Documents and Forms
Perfect place to present an organization’s structured data: Operational Metrics Financial Scorecards
Your PlanYour PlanYour PlanYour Plan
Define your approach. Have a kick-off event/meeting Plan for Training and Support Road Map for adoption and
technology SPS and/or WSS Web Parts Office Integration (InfoPath, Smart
Documents) Custom Solution Business Intelligence Business Process Automation
Communication StrategyCommunication StrategyCommunication StrategyCommunication Strategy
Communication Method Communication Method ExamplesExamplesCommunication Method Communication Method ExamplesExamples Break room or cafeteria poster Conference room walls Splash screens Corporate or departmental meetings Training or new employee orientations Newsletter announcements Department Meetings – 5 minutes on
Big Project Pros:Better Acceptance.Demonstrate many SharePoint/Office features from the start.Cons:All eggs in one basket.May never even know what SharePoint is.
Small VictoriesPros:Gain acceptance with less risk.Makes later application development easier because users understand SharePoint.Cons:Slower – SharePoint utilization may take longer.Users with More specific needs will look to other products.
Keys to Driving User Keys to Driving User AdoptionAdoptionKeys to Driving User Keys to Driving User AdoptionAdoption Assimilate key users first Design the deployment to prevent
duplicate content Make it easy for content authors to