Design Portfolio

Welcome to my portfolio...

The brief...

to show you some off my work.

The client...

Me, Pete Donnelly.

Additional information...

Presented online using Issuu, offline as a pdf and physically printed.

Peter Donnelly

Flat 4

Aldworth Mansions

3 Aldworth Grove

SE13 6HJ

[email protected]


Experience

With over ten years experience as a designer I have worked with a variety clients all with their own unique, but always interesting needs. From white papers to present in parliament to glossy newsletters for UK passport employees and a lot more besides.

My most recent position has been for central government, based in the Home Office HQ. I have been lucky enough to work with most government departments and enjoyed the diversity that has come with the job. Also seeing my work, even the simple projects, on the news is always rewarding.

I started as an art worker employed by Xerox under contract to American Express in 2001, working with corporate communications team. They were great believers in last minute amends and pushing deadlines to the absolute limit, but it was a great place to start and taught me right from the get-go the importance of marrying up a strong design concept with adaptability.

In recent years my love of photography has led to me implementing it as a value added service to my design clients. Simple table top and head shots has progressed to event coverage, commissions for corporate stock libraries, press conferences and press release work. The photo shoots have taken me from the steps of Number 10 to air-conditioning crawl spaces.

Current role

I am currently employed by Ricoh Creative Services as the Art Director at their flagship Home Office account. The role involves creatively leading a design team and extended print room staff. I am responsible for initiating innovative and original concepts and following them though to completion, face to face client briefing, project management and liaising with external print/product suppliers, all the while keeping a very hands on approach to design.

Skills and training

I believe it is extremely important to keep up-to-date with the latest technology, software and trends, and look forward to the challenges that lay ahead with the move to digital distribution and e-publishing. Adobe Photoshop, Illustrator and In Design certified with advanced Photoshop retouching skills. I have many years of Quark experience and am accustomed to both Windows and Macintosh operating systems. I have also benefited from project management/risk assessment and competency based interviewing courses.

Interests

I’m an avid, prolific photographer, and I also enjoy reading, music, film, blogging and snowboarding.

The brief...

To create original artworks to hang outside the creative services studio in the Home Offi ce, Westminster.

The client...

Ecovert FM, Ricoh UK and the Home Offi ce Property General Directorate.


Using some illustrator patterns, custom vector graphics and a mixture of stock and my personal photography created a concept piece (London) to present to the client. With approval on the concept, proceeded to create the other pieces with the theme of the British Isles.

Artwork was then printed on 5mm think foamex board, each piece being 1600cm x 855cm.

The project proved so successful the artwork and style was taken on as the design studio identity, as you can see in the brochure below.

Stairs

Ecovert FM

Document Centre

Creative Services

Internet cafe

lower ground floor, 2 Marsham Street

Document CentreOpening HoursReprographics Creative Services 08.00 – 20.00 09.00 – 17.30weekdays except public holidays and privilege days

The Document Centre

The Team

Designed, Created and Printed by Ricoh.

E: [email protected]: 020 7035 4616

E: [email protected]: 020 7035 4614

Ricky Humphris (Contract Manager)

Pete Donnelly (Art Director)

Geoff Roberts (Senior Designer)

Neil Maximin (Designer)

Karene Reid (Designer)

Jeanette Emery (Assistant Manager Reprographics)

Paul Phipps (Frontdesk)

Jacqui Dart (Billing Specialist)

Ali Kambar (Digital Document Specialist)

Ricky Dempsy (Digital Document Specialist)

Denise Lawrence (Digital Document Specialist)

Dorian Horsford (Digital Document Specialist)

A4297x210mm

A3420x297mm

A2594x420mm

A1841x594mm

A01188x841mm

ReprographicsThis service deals with all of your print requirements. Our on site digital printers provide you with a quality product with excellent turnaround times. With a selection of finishing that vary from encapsulation to wire bound, the customer walks away with a professional set of document’s. With our on site large format printer we canproduce prints up to A0 to assist you with presentations or promote a departmental message.

Please see below for a list of just some of the print services we offer:

Black and white digital print, colour digital print, selection of binding, large format print, conference packs, name badges, business cards, name plates, name badges, scanning, encapsulation, choice of papers.

Introduction to our servicesRicoh in partnership with Ecovert FM provide Document Services to the Home Office. We are based on the lower Ground Floor (Room LG129). Our opening Hours are from 08:00AM – 20:00PM Monday to Friday. We provide a “one stop shop” for all your document needs no matter how big or small. We are able to offer a wide range of services from a single digital copy to high volume digital print colour & black and white. Also, we have our own in-house secure production units that have the latest digital print or litho production technology.

Our on site Creative Services team can work closely with you to produce anything from a flyer to an annual report. We can work with you on any project however big or small from taking pictures on location using the latest photography techniques through to production and document delivery.

We welcome visits from you and our experienced team are always willing to help. We can advise you on all of your document needs from creation through to production ensuring your documents are of the highest standard.

Please feel free to drop by or call if you would like to know more.

T: 020 7035 4646E: [email protected] Manager: Ricky HumphrisT: 07876 392 248E: [email protected]

Creative ServicesCreative Services is in place to assist staff with producing professional and polished documents. From designing a DL leaflet to an annual report, we can project manage your design/printing requirements from your initial briefing to producing your final product, whether it be produced within the Document Centre in 2 Marsham Street or at our central Ricoh In-House litho printers.

PhotographyA very professional high end photography service with state of the art equipment is also available from Creative Services. Previous work includes head shots, event coverage and commissioned concept work. Photography work can be carried out on a single commissioned basis or as part of a larger design project.

Large formatHigh quality large format printing can be supplied and shipped via the Document Centre. We pride ourselves on the quick turnaround of our ‘Sprint’ banner stands that are lightweight, durable and superb for conferences, exhibitions and office space. Our large exhibition stands are perfect as a backdrop to speeches and presentations and overall promotion. Visit Creative Services for more information on large format from initial design to final printing.

Promotional ItemsYou name it and we can provide it. From pens and fuzzy bugs to be handed out at an event to a laser etched glass trophy to mark an achievement, the Document Centre is your first port of call. Speak to a member of our team for more information and a catalogue of the many items we can provide.

LithographyWe operate lithographic printing and offer impartial advice to help you choose the best method, based on quality, volume and cost. We are here to complete your entire project, saving you time and money from dealing with separate suppliers. We hold high environmental and quality accreditations to ensure complete peace of mind for you and your print job.

We offer advice on the most suitable finish to help you achieve a creative impact or a long lasting result. We also deliver flexible and cost effective finishing solutions to suit all budgets and print runs.

Document distribution Mail merges and mailings can be prepared and sameday/overnight couriers arranged to the UK or overseas. Please email, call or just drop by for more information.

Produced by creative services 2MS Produced by creative services 2MS

Produced by creative services 2MSProduced by creative services 2MS

The brief...

A single point of contact to produce a monthly news letter with a nation wide distribution.

The client...

IPS (the Identity and Passport Service)


Working closely with the IPS internal communications team, using typography, original graphics, and a mixture of stock, client, and commissioned photography we produced a high quality monthly magazine.

Below are some samples of photography commissioned by the client and shot by me.

Women’s Forum | GRO | Passports | Durham | I&S | Change Network

Meet the Ministers

T h e m a g a z i n e f o r I P S s t a f f a n d p a r t n e r s | one team

May-June 2010

Coaching: face-to-face development

It’s good

to talk

Let’s talk about ... your monthly team brief

6 | wellbeing

We all know that a happy and healthy office environment makes coming to work more enjoyable for everyone. There are support groups in IPS that can make a positive difference and help you to achieve a balance between work and play...

W e l l b e i n g have a healthy and hearty 2010

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8 | one delivers

Rising to the challengeOur mission is to safeguard identity. We know our job and we do it well. But to make sure we provide the best service and get value for money we face a challenging agenda of change and improvement. Fortunately, rising to challenge is something IPS people have proven to be extremely good at in recent years…

Some amazing achievements

Over the past year we demonstrated just how responsive, resilient and progressive we can be and our performance and ability to deliver was impressive. It is worth reflecting on some of the highlights, not just to reinforce our sense of achievement and commitment to the hard work ahead of us, but also to build best practice into the journey ahead.

Flexibility and partnership

We work harmoniously with other parts of the IPS, Home Office, other Government departments and a wide range of Government bodies, law enforcement agencies and international partners. Some of our most notable achievements have only been possible because we work so well with others. We do this through everything from best practice-sharing to physically working alongside others to lend a hand when we happen to have the capacity and expertise.

Modernising and improving our processes and systems

The year ahead will be one characterised by our well-defined priorities, increasingly resilient systems and an engaged and motivated workforce.

Colleagues in GRO have worked hard to ensure the efficient and accurate registration of key life events; administering marriage laws and securing the provision of an efficient and effective system for the civil registration of vital events: i.e. births, stillbirths, adoptions, civil partnerships, marriages and deaths in England and Wales. The public, registrars, local authorities, Ministers, MPs and government officials alike benefit from our archive of all births, marriages and deaths since 1837 and the Adopted Children’s Register, Adoption Contact Register and other registers.

In Passports, we issued our 20 millionth ePassport since they were introduced four years ago and we have a new design to look forward to from October 2010: one that has improved security features including the capacity to hold fingerprint biometrics. We should not forget how well we coped when we experienced a higher number of passport applications than expected, particularly since we had less capacity in the system at the time. As part of a wider review to standardise how we do things so that we can offer a consistent

and professional service to our customers, we’re several months into our Customer Services centralisation project. This moves our regional correspondence and complaints functions to a single site in Newport.

Identity Cards have touched and involved all areas of our organisation. We launched the National Identity Card on 30 November to those living and working in the Greater Manchester area. The roll-out continued into the New Year, when on 4 January, eligibility was extended across the North West of England. The impetus was remarkable.

More than 50,000 National Identity Card application packs have been issued and there are over 5,000 Identity Cards now in circulation.

Accountable and accessible

In all areas of our operation, we are dedicated to maintaining the exemplary security and integrity standards we have set ourselves. In September last year, we appointed an Identity Commissioner: Sir Joseph Pilling, whose office gives independent

“We are now looking ahead to a year of change, but we do it with justifiable belief in our own abilities and the trust of our partners and the public.”

16 | one team DAvID CAMERONPrime Minister

The New Prime Minister, David Cameron, has praised Home Office staff for their ‘vital work’ saying that what we do is hugely important. He explained: “We have a very serious agenda in terms of combating crime, keeping us safe, reforming immigration, combating terrorism – these are hugely important tasks.”

The Prime Minister went on to say that the new coalition government would also be another kind of coalition; one

“between politicians and civil servants.” He acknowledged the expertise that had played such a vital role in the preceding days to the successful formation of the new government: “The Civil Service is a fantastically efficient machine. If you look at the transition from one

government to another, we do it probably better than any other country in the world.”

Born: David William Donald Cameron on 9 October 1966; At 43, David Cameron is our youngest Prime Minister in nearly 200 years.

Full title: the Right Honourable David Cameron MP.

Education: studied philosophy, politics and economics at Oxford, gaining a first class honours degree. Career: Before becoming an MP, Mr. Cameron worked in business and government. He worked as a Special Adviser, first to the Chancellor of the Exchequer and then to the Home Secretary. He was Director of Corporate Affairs at media group, Carlton Communications, for seven years.

2005: won the Conservative leadership election.

Personal: among his leisure interests are fishing and vegetable gardening. Married to wife Samantha and has two children and another on the way!

FACT FILE

“The Civil Service is a fantastically efficient machine.” photographer Sarel Jansen

20 | one forum

Women at work

The first event, held in London, was an informal get together over lunch to hear different people’s perspectives and discuss how the forum could work. “We know women are successful in the workplace but we need a way to share experiences so that we can link female staff with our business initiatives”, said Sarah, our champion for women’s issues. “People have asked me why we need a women’s forum. Some two thirds of our staff are women and it’s important to recognise that our needs can be different. It’s a forum about women, not exclusively for women. Men are very welcome to join and it was great to see men at the launch event.”

Along with Sarah, Jane Carwardine, Executive Director of HR & Organisational Development and Deborah Chittenden, TCE Programme Director in CIO & Commercial spoke to those gathered, sharing their personal journeys and giving advice and offering support. Jane said: “Take the time to find a good coach or mentor, either inside or outside work, someone who will listen, offer their perspective and support you in your development.” Deborah added: “I never believed there was a barrier to my progress, other than of my own making. We need to act as role models and prove to women joining the workforce that they can be as successful as they want to be.”

The aim of the forum is to provide an environment where staff across IPS can network, raise awareness of relevant initiatives and act as a sounding board for policies and issues which may affect women.

The lunch session was the first in a series of IPS-wide events that will take place across the country. An activity plan is being developed that will include terms of reference, dates and locations of future meetings and ways for people to get involved and suggest discussion topics.

“It’s as much about meeting people you don’t know as it is about raising awareness of women’s issues.” That’s the view of Sarah Rapson, Executive Director, Service Planning & Delivery, on hosting the first IPS Women’s Engagement Forum in April.

one team | 17

CAMERONWho inspires you? The people I meet, people in my constituency who have set up charities, or who are just struggling day-to-day, managing to cope.

If you weren’t a politician? I’m not sure, before I was a politician I worked in the banking industry, so I might have carried on.

Who keeps you sane? My husband.

Last film? Quantum of Solace.

Last CD? Katie Melua, KT Tunstall.

Who would play you in the film of your life? Meryl Streep - maybe this reveals my age!

Home Secretary

protecting citizens and that runs across the country, under the Home Office umbrella.”

The new coalition government will mean doing things differently and the Home Secretary recognises there needs be a new approach with “more collaborative and open working within government, not just for MPs, but for all of us. And I want this collaborative

and open way of working to apply here too.”

As part of this new way of working, Theresa has encouraged staff with ideas and problems to approach her: “If you have some ideas about how things could be done differently, I’d like you to come forward with those ideas. Or if there are problems, then please let me know,” she said. Our new Home Secretary may well just visit an office near you soon: “I’m looking forward to getting out and about and visiting more parts of the Home Office family, to talk to people. I hope people feel that they can talk to me about what they see as the issues,” she concludes.

“I’ve been hugely impressed by the calibre of staff that I’ve seen and dealt with.”

FACT FILE

THERESAMAy

Our new Home Secretary, Theresa May is the 81st Home Secretary and only the second woman to ever hold this post.

In her first days as Home Secretary, Theresa May, acknowledged the work everyone does and told us about how crucial she believes the work is: “There is no government department more important than the Home Office. I think the first duty of government is about

on new ways of working

photographer Sarel Jansen

one forum | 21

The women’s engagement forum is just one of our initiatives that helps promote diversity and inclusion. See page 30 for a list of our recently announced diversity champions and discover what they’ll be up to.

James Hall, Chief Executive & Registrar General closed the event. He said: “As we have heard today, it’s clear that women in IPS have a rich variety of skills and experiences that they bring to their roles. And I challenge everyone - men and women - to see how far their talent and ambition will take them. We’re putting in place the support framework to do that. I’m most proud of the

TalentID programme which looks to change people’s frame of reference. There’s a huge buzz in the room which says a lot about where we take this in the future.”

What did the attendees think?

“It was a great opportunity to find out how other women cope in the workplace - what adjustments and/or compromises they’ve made during their careers.”

Ljiljana Knezevic, Senior Project Manager - TCE Programme, CIO & Commercial.

“It was very encouraging to hear how much employers’ attitudes towards things like part-time working have improved over the years.”

Katherine Mitchinson, Senior Document Policy Advisor, Integrity & Security.

“I was invited to attend the event and was a little bit uncertain as I approached the doorway... However, it was excellent. Everyone

seemed really engaged. On the challenging side, it will be interesting to see how the forum develops as there are clearly a large number

of different challenges that IPS women face but the very establishment of a forum is, in itself, a positive step forward.”

Mark Maguire, Deputy Director of Finance, Finance & Performance.

“I hope the forum will provide an opportunity for staff, both male and female, to reach their full potential by

having a successful work/life balance.” Neha Mistry, Product Marketing Manager,

Communications & Marketing.

Women’s Engagement Forum pages in the Engagement, Diversity & Inclusion section on

Exchange.

Launched last November, the Diversity Delivery plan aims to guide us in tackling discrimination, bullying and harassment, wherever it occurs.

However, we must all work towards making diversity and inclusion at a personal and corporate level a reality. To this end, some staff have been trained as equality impact assessors and the trade unions will also take full part in the process, acting as our partners.

Staff wellbeing will be a top priority in 2010. Khayrun Rahman, Employee Engagement Consultant, says: “I’m developing a health and wellbeing programme, based on the Home Office strategy launched in October. Our programme aims to improve staff engagement

and develop a safe working environment so that our people maximise their physical and psychological health, reduce sickness absence and improve business performance.”

The plan was also discussed at length at the last Leadership Forum and some will become Diversity Champions, to help cascade information and steer particular initiatives.

Paul Luffman, Head of Engagement, Diversity & Inclusion said: “The Diversity Plan clearly sets our intentions and policies but it can’t be a success unless we all embrace and act on what’s in it. If we do, IPS will be a better place to work.”

A helping hand

A wide range of support groups are available to you – and they are all-inclusive. Join in because you feel they represent you, or just get in touch to find out more about what they do:

wellbeing | 7

a:gender – supports and advises transsexual, transgender and intersex (TS/TG) staff throughout the Civil Service. It also increases awareness of all relevant issues, including customer policy.

Faith groups – the Home Office has dedicated faith groups for Christians, Muslims and Sikhs.

Home Office Disability Support Network (HODS) – supports staff with disabilities and raises awareness of their needs within the Home Office.

Home Office Sports & Social Association (HOSSA) - organises social and sporting events and has a number

of affiliated clubs covering a variety of sports and diverse cultural activities.

Home Office Women – looks to further women’s potential, develop their careers, give them a voice and recognise their achievements.

The Network – an online community for everyone interested in race equality in the Home Office; helping develop new and existing policies that may impact on minority ethnic staff.

You will find some useful links for all the above on the Exchange home page

Employee Assistance Programme – Counselling in Companies is an independent, external and completely confidential information, counselling and support service. It aims to help resolve personal and work related concerns and problems. It’s free for all IPS staff.

Tel: 0800 781 7922

Health Matters website - Health Management Limited is our occupational health service. There’s advice on keeping fit, eating well and improving your health, which can reduce the risk of serious conditions such as heart disease and cancer.

Health Matters link on the Exchange home page.

Championing people

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oversight on behalf of the public to ensure that information held on the National Identity Register is accurate and secure and that the uses to which identity cards are put are monitored. We also now have the scrutiny and expertise of our Public Panels and Experts Group.

Recognised for what we do and how we do it

2009 was a notable year for our people and we were thrilled to win awards against strong competition. These included the coveted Investors in People bronze standard and a Civil Service Equality and Diversity award for our Video Interviewing Service team, enabling new video technology to conduct webcam interviews in the furthest reaches of the UK. We also held our annual Celebrating Success Awards event that brought some of our most exceptional teams and individuals to the ceremony in London.

Embracing change and sustaining one another

We are now looking ahead to a year of change, but we do it with justifiable belief in our own abilities and the trust of our partners and the public.

A record year for GRO with new IT capability proving its worthWe coped with surging demand for both certificates and GRO casework throughout 2009. Challenges over the next few months will include deploying the final element of the Registration Online (RON) system, providing electronic registration for Registrars and working with the 174 Local Authorities who provide the civil registration process on forthcoming legislation changes. Already, this IT system is earning its keep. The availability of increasing amounts of data electronically is speeding up our customer response rates and making it easier for our people to deliver a truly excellent certificate service.

Passport developments affect all – and we plan accordinglyThe move to a new passport is a very critical step for us that will involve closing down our long term passport production facility. That means we’ll be making the transition to new production facilities and processes provided by 3M SPSL and De La Rue and changing many of the systems in preparation for second biometric passports. Computer Sciences Corporation continues to provide our Passport Application Support System which provides technological efficiency in both passport production and the processing of identity card applications. Thales is ably providing our biometric enrolment capability and application processing system and is also the key technological force behind our Early Interest website and the public face of identity cards on Directgov.

The brief...

Create original illusttrations to hang in the conferance rooms of Ecovert FM’s London headquarters.

The client...

Ecovert FM


The client provided photographs of various sites around the UK were Facilities Services were provided by my client, then using illustrator created original vector illustrations which were then printed A1 framed and hung.

Below are some tests that helped win the work.

The brief...

Design a engaging and informative annual report that reflects the excellent work of the Network

The client...

The Network (Home Office Race and Equality network)


I have been lucky enough to work with the Network creating it’s annual report for over 5 years and is a project I look forward to every year. After the initial brief concepts are produced then the chosen concept is worked up into the report.

This year I was also very happy to be commissioned as the official photographer at the annual general meeting. Some samples below.

1

Annual Report 2009

8

“Just a quick email to say a big thank you for allowing me to attend your 10th Anniversary event. The day was thoroughly enjoyable as well as informative. I had the opportunity to meet other colleagues from around the business and have made some useful contacts to take forward the work of The Network in the Equality and Diversity work streams within my area.” 9

THE NETWORK’s key objectives for 2009/10 are:

1. NEC Development and Supporting Members.

Delivered by Objective Team 1

Project Lead: Billal Jamil

NEC Team: William Boaten, Morrine Booker, Jim Headley, Barry McLean, Rizwana Parveen, Cheryl-Ann Mendes and Felix Compas

2. Event Management and Organisation Review.


Project Leads: Mushtaq Raj and Zahur Parkar

NEC Team: Kaniza Bibi, Ebrima Chongan, Lorraine Clarke, Azar Iqbal, Tariq Khan, David Levy, Michelle Lacriarde and Annette Webb

3. Communication Policy and Performance.


Project Lead: Dezeree Bradshaw

NEC Team: Salim Haris, Manzoor Hussain, Olu Majekodunmi, Grace Oduja, Fasil Onimole, Joy Samms and Earlette Blake

Objective Team 1.

NEC DEVELOPMENT AND SUPPORTING MEMBERS

Mentoring scheme for NETWORK Members

THE NETWORK launched a very successful mentoring scheme in 2009-2010 having secured support from Lin Homer and the UKBA Board. We currently have in excess of 50 mentoring relationships since the launch including leading board members and the UKBA SCS. Excellent feedback has been received from participants and we have received senior management recognition of the benefits of the zero cost scheme.

Members Learning & Development (L&D) Workshops

A skills audit was conducted in 2008 and used to inform a series of courses secured from L&D hubs. We have delivered a number of courses for full members and associate members as part of our commitment to developing our membership and supporting them in the work place. Our thanks to UKBA L&D for facilitation of these workshops.

“Will have a greater understanding of the needs and impact of other people’s faith requirements

generally and show greater sensitivity and understanding of their needs”.

The brief...

To the right is a collection of postcards, leaflets and a logo created for the NUS, Ecovert FM The Home Office and The Ministry of Justice.

The client...

NUS, Ecovert FM The Home Office and The Ministry of Justice.


For the LOCK and RAMPS post card custom texture created by myself (samples of which can be seen below) were used to give a grunge feel to the artwork. In stark contrast the Wine tasting leaflet produced for Ecovert is a very clean tri-fold with room for tasting notes inside, and the Code of Practice postcard is purely to convey information.

Code of Practice for Victims of

CrimeApril 2006

“Supporting victims of crime is not just the right thing todo. Quality of the police response is the most importantelement in a victim’s decision whether or not to continuewith their case. Better victim care helps improve evidence,

and with it the chances of a conviction also increase.”

Project1.qxp 06/01/2006 14:53 Page 3

Thursday, 16 february 2006

Design and photography by creative services 2MS

W i n e T a s t i n g

wineTastingPhoto[notes]Update.qxp 14/02/2006 08:58 Page 1

RAMPS UK - Register of Accredited Metallic Phosphide Schemes of the

United Kingdom

This year the professional pest control and agricultural industries will be affected by the introduction of the ‘Sustainable

Use Directive for Pesticides’. As a user of Metallic Phosphide products you will need to be aware of this new European

legislation and how it is likely to impact on your profession. It will undoubtedly require all of the affected industries to improve the controls of these materials through the entire

distribution chain down to the end-user.

The purpose of this notice is to ensure that you are aware of the implications of this new legislation. Further regular notices will follow to help you take the necessary steps to allow you to

continue to sell and use these substances lawfully.

Secure Your CHEMICALS

SYCSecure Your Chemicals

The brief...

Create a A4 tri-fold information leaflet for the public sector.

The client...

IPS


Using a mixture of commissioned (see below) and stock photography we created a template for an oversize A4 tri-fold information leaflet.

TestimonialA representative of UKBA describes the necessity for PVS:

“An essential tool for border protection is the ability to access the reference source for British passports to which we can compare questioned documents and identities. Each week a number of individuals are refused entry to the UK because they are found to be holding British passports which have been irregularly obtained, counterfeited or forged.”

Prevention of application fraudAn example of how PVS works in practice was demonstrated when an individual sought to make an application with a major Government agency using a fraudulent passport to verify their identity. As a PVS customer, the agency ran an Omnibase check and the check confirmed that the passport was fraudulent. This prevented access to an essential service.

The police were informed, the applicant was charged and the applicant received a six month prison sentence.

More information about PVSYou can learn more about PVS by visiting the IPS website. www.ips.gov.uk

Passport Validation Service The Public Sector

CYAN MAGENTA BLACK

4 COLOUR SIMPLE VERSION

Facts about the Passport Validation ServiceSupport for clientsPVS provides comprehensive support for all of its users. The Market Development team assists new users throughout the application and set up process.

Once an account is active, the PVS Client Management team offers ongoing support and they are able to solve most service issues.

Upon signing, you will be provided with a welcome pack which includes a full user guide.

Once your account is enabled, the Client Management team will conduct regular reviews of your service. You are also able to contact them at any time with queries regarding any aspect of PVS.

Customer satisfactionPVS operates across both private and public sectors to provide an appropriate service based on the type of organisation and its requirements.

In 2007, PVS exceeded its customer service targets. More than 95% of users reported that they experienced an exceptional level of customer service.

The ServiceThe Identity and Passport Service (IPS) provides the Passport Validation Service (PVS) to approved Government agency partners. Since 2006, the use of this service has expanded across these agencies and has delivered exceptional value and customer service. PVS supports its partners by endeavouring to continually help to ensure the security of everyone living and working in the United Kingdom.

PVS provides a cornerstone for this security because its simple and secure process accurately verifies that a UK passport presented as evidence of identity aligns with information held by IPS.

In 2007, in excess of 290,000 UK passports were reported as lost or stolen and the cost to organisations and individuals can be significant. Lost or stolen passports can be used to enable fraud and facilitate organised crime, and can mean that some individuals may have an increased opportunity to gain inappropriate access to confidential information.

Direct support for the public sectorPVS provides the capability for staff with an approved level of security clearance in Government organisations to view in excess of 40 million passport details held in the IPS Passport Application Support Systems (PASS). This service is currently not available to organisations such as registered charities.

Secure data access includes:

details of all passports issued since •the introduction of the Passport Management Information System (PIMIS)

whether a passport presented for •verification is valid

whether the passport is lost or stolen•

This key information provided by PVS ensures that the use of counterfeit passports is significantly reduced and assists in the Government’s goal to prevent fraud, deception and identity theft.

Key benefitsreal time validation of data•

accuracy•

ability to determine right of travel•

efficiency•

ability to cross check data•

Who uses PVS?A substantial number of major Government agencies successfully use PVS.

Primary users include:

The Department for Work and •Pensions (DWP) use PVS as part of their initiative to reduce benefit fraud

The Criminal Records Bureau (CRB) •employs PVS to quickly verify that their checks focus on the correct individual

The UK Border Agency (UKBA) finds •PVS integral in stemming illegal immigration and trafficking

Secure access to PVS technologyIn addition to legislative requirements, Government agencies must access the service from the Government Secure Intranet and their users must have been vetted. Organisations are only given access to PVS when they have both the legal powers and a legitimate purpose for checking passport details.

IPS grants access in accordance with the Data Protection Act 1998 and ensures that all Government agencies using PVS are Government Secure Intranet (GSI) Compliant and that have been Counter Terrorism Checked (CTC).

Each additional user access must be approved by an authorised signatory before they are added to the system.

The data disclosed to other Government agencies is the data that is printed on the passport. The terms under which we allow access to IPS data is in line with the Data Protection Act and requires secure storage of any data they derived from our systems. Passing this data onto third parties is prohibited.

For public sector customers a thorough accreditation process and comprehensive security policy is in place to ensure there is no abuse of the system. Strict audit logs are kept by the call centre which will allow PVS to monitor database usage and over time to identify any unusual patterns. If that occurs we will be able to remove access from a branch or whole organisation.

OmniBaseOmniBase is a read only system that uses the GSI and selected secure Government networks to access passport data held by IPS in the main computer centre. OmniBase is available via a web browser and the system is designed for ease of use.

OmniBase autocheckRather than using the web browser, existing IT systems can be modified to allow users to integrate passport checks into their usual working processes. OmniBase Autocheck is suitable for Government agencies with a requirement for a high volume of passport checks.

Become a PVS customer

The application processYou can benefit from becoming a PVS public sector client through an initial enquiry to our Market Development team. E-mail [email protected].

Your enquiry will be handled as quickly as possible and a representative from our Market Development team will advise you whether PVS is suitable for your requirements.

You will be asked to complete a Memorandum of Understanding which will serve as your application for PVS.

Only accredited organisations will qualify to use the service. Once we have processed your application and your organisation has been accredited, we will implement PVS for you and provide the necessary training.

PricingThere is a licence fee for public sector organisations that use PVS.

The following table illustrates the pricing model based on user requirements.

Monthly

Band Users Cost per User

A 1 – 10 £28.00

B 11 - 25 £26.00

C 26 - 50 £24.00

D 51 – 100 £20.00

E 101 - 200 £14.00

F 201 – N/A £10.00

Annual

Band Users Cost per User

A 1 – 10 £336.00

B 11 – 25 £312.00

C 26 – 50 £288.00

D 51 – 100 £240.00

E 101 - 200 £160.00

F 201 £120.00

Invoicing and reportingThe invoicing process for PVS is straightforward. Your organisation can nominate a contact to receive all invoices.

Terms of payment are 30 days via transfer to the designated IPS account.

In order to provide a clear understanding of invoicing, PVS provides a monthly report of transactions.

During the application process, the Market Development Team can answer any specific queries you may have.

The brief...

Personal work entitled ‘Melancholics Anonymous’

The client...

Me


Texture experiments using various texture collected over several years.

Design Portfolio

Documents

design team

design clients

strong design concept

additional information

years experience

recent years

face client briefing

home office hq