Design Minds - State Library of Queensland · In establishing the simple Design Minds design process of Inquire, Ideate and Implement, we

Design Minds Innovation in Libraries

15 February 2017

Asia Pacific Design LibraryState Library of Queensland

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Why Design Thinking?

Streamlined internal practices?

Productive spaces?

Better communication?

Tailored programming?

Community outreach?

Visitor Ownership?Educational offering?

Future Proofing?

The list goes on...

Diversify offering?

Where design thinking can really help librarians make adifference is in creating better library user experiences.—Steven J. Bell

“Design has the power to enrich our lives by engaging our emotions... The intrinsically human-centred nature of design thinking points to the next step: we can use our empathy and understanding of people to design experiences that create opportunities for active engagement and participation.”

Tim BrownChange by Design

Design Thinking has become a globally recognised term to the design process traditionally used by designers of various disciplines.

OVERVIEW

Graphics–Design ProcessCont.

https://www.wired.com/2008/09/briton-invented/

What is Design Thinking?

At its core, the design process focuses on exploring a problem or a challenge that a particular user or user group. It is based on cycles of courageous action, insight and incremental improvement. Therefore, although design can tend to focus on a tangible product outcome, the design process is never really complete; there are always opportunities to and incrementally improve.

In establishing the simple Design Minds design process of Inquire, Ideate and Implement, we evaluated some of the most recognised global design thinking methodologies including the Cooper Hewitt’s ‘Ready, Set, Design’ (Smithsonian, Cooper Hewitt Design Museum 2011), Stanford D School’s ‘Stanford Design Program’ (Plattner 2010) and IDEO’s ‘Design Thinking for Educators’ (IDEO 2011).

Methodology Design Stages

Cooper Hewitt Identify InvestigateFrame/

ReframeGenerate Develop Evaluate

Re-evaluate

iDesign Thinking Intending Exploring Suggesting Innovating Goal-getting Knowing

D School Empathise Ideate Prototype Test

IDEO Discovery Interpretation Ideation Experimentation Evolution

Design Minds Inquire Reflect Ideate Reflect Implement Reflect

Figure 1. How the Design Minds phases developed as a synthesis of leading design methodologies.

We sought to synthesise from these global examples a design process, that as Einstein would say, is “as simple as possible but no simpler”.

What emerged were the three design phases Inquire, Ideate and Implement, punctuated at each

INQUIRE

IMPLEMENT IDEATE

Warm Up Exercise!50 uses for a brick

3 minutes to develop as many alternative uses for a brick as possible

INQUIRE

InquireHow might we...?

INQUIRE

IMPLEMENT IDEATE

INQUIRE

IMPLEMENT IDEATE

How might we encourage more playfulness in our library spaces?

© 2014 State of Queensland (State Library of Queensland)Version 1-30 January 2014

Ideate: exercises related to brainstorming, generating ideas and solutions to a problem/opportunity, experimentation, risk-taking and play.

Implement: exercises related to testing developed ideas, prototyping and communicating an end result.

During each of these phases there are also moments of structured Reflection to gather insights and allow changes and improvements to be made before proceeding to the next phase. This structured

is the most integral component to classroom learning as John Dewey has argued: “We do not learn from experience. We learn from on experience.”

InquireUser Brainstorm

60 seconds to identify as many libraryaudiences as possible

INQUIRE

IMPLEMENT IDEATE

InquireDive (Slightly) Deeper

What do you know aboutyour audience’s needs at present?

INQUIRE

IMPLEMENT IDEATE

Inquirere-write your own how might we....

using what you have identified about your users so far

INQUIRE

IMPLEMENT IDEATE

IDEATE

IdeateIdea Generation

INQUIRE

IMPLEMENT IDEATE

Pragmatic Radical

Easy

Impossible

IMPLEMENT

ImplementRapid Prototyping

INQUIRE

IMPLEMENT IDEATE

ImplementCommunicating your idea

INQUIRE

IMPLEMENT IDEATE

Reflect

WHO?

WHERE?

WHAT?

WHEN?HOW?

Who do you want

to engage?

Who are the

stakeholders?

Identify internal

skills & assets of

staff & volunteers.

Where is your

target group now?

Where will the

program be?

Where will you

engage with them?

What will your

program look like?

What resources do

you need?

What are the

possible barriers,

obstacles &

challenges?

When will the

program take

place?

Frequency

Is it ongoing?

Single event?

When will you start/

end & review the

program?

How will you

engage them?

(think marketing)

How will you get

feedback &

measure results?

How will you share

results with

Stakeholders?

THE WELCOME TOOLKIT

State Library of Queensland Library Leadership Program 2015

WHEN?THE

W E L C O M E to your library

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State Library of Queensland Library Leadership Program 2015

http://designthinkingforlibraries.com/

Thank you

[email protected]

@slqapdl

Bell, S.J. (2014) ‘Staying true to the core: Designing the future academic library experience’, portal: Libraries and the Academy, 14(3), pp. 369–382. doi: 10.1353/pla.2014.0021.

Bell, Steven J. ‘Design Thinking’. American Libraries 39 (1 & 2): 44-49, January-February 2008

Bell, S.J. and Shank, J.D. (2008) Academic librarianship by design: A blended librarian’s guide to the tools and techniques. Chicago: American Library Association.

IDEO (2014) From libraries to learning labs. Available at: https://www.ideo.com/case-study/from-librar-ies-to-learning-labs (Accessed: 14 February 2017).

IDEO (2015) Design thinking for libraries. Available at: http://designthinkingforlibraries.com/ (Accessed: 14 February 2017).

References