DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry
DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry
SOME MIGHT SAY our healthcare systems are complex
“Your New Health Care System”, U.S. Joint Economic Commi=ee, Republican Staff
DESIGN ♥ HEALTHCARE a whole lotta wicked problems (job security!)
Kaiser Permanente InnovaFon Consultancy
OOPS, I ACCIDENTALLY BROKE YOUR STRATEGY what designers do bumps up against organizational strategy and culture so let’s be intentional (er, strategic) about our impact in that space
ORGANIZATIONAL CULTURE “the way things are done around here”
ARTEFACTS
VALUES
UNDERLYING ASSUMPTIONS
“OrganizaFonal culture and quality of healthcare,” HTO Davies et al.
ORGANIZATIONAL CULTURE “the way things are done around here”
ARTEFACTS VALUES
UNDERLYING ASSUMPTIONS
Expressed by
Using non-verbal modelling media Visual thinking and visualization
Visual
Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking
Design Values
Generative, solutions-focused, optimistic
Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting
Empathic
Reflective
Integrative thinking
Collaborative
Talking to and listening to people Understanding the experiences of people
Self awareness, evaluation, learning
Systems thinking Synthesis and sensemaking Employing abductive reasoning Informed Intuition
Interdisciplinary Co-creative Inclusive and participatory
Expressed by
Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking
Design Values
Generative, solutions-focused, optimistic
Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting
Empathic
Reflective
Integrative thinking Systems thinking
Talking to and listening to people Understanding the experiences of people
Self awareness, evaluation, learning
Synthesis and sensemaking Employing abductive reasoning Informed Intuition
Collaborative Interdisciplinary Co-creative Inclusive and participatory
Using non-verbal modelling media Visual thinking and visualization
Visual
DESIGN CHANGES CULTURE
ARTEFACTS VALUES
UNDERLYING ASSUMPTIONS
co-creation with stakeholders
listening to end users
divergent thinking
visualization and visual thinking
informed intuition
rapid prototyping
inclusivity and participation
learning by doing and failing faster
generative research
interdisciplinarity
connecting dots
making the invisible visible