Design for Inclusion · Design for Inclusion: Using Familiar Methods for Unfamiliar Contexts Beth Kolko Cynthia Putnam Emma Rose

DesignforInclusion:

UsingFamiliarMethodsforUnfamiliarContexts

BethKolkoCynthiaPutnam

EmmaRose

Overview

•  Background–  Increasedfocusondesigningindevelopingcontexts–  ProjectsinCentralAsia–  Challenges&opportuniDes

•  Involvingusers:ReflecDngonthreeapproaches–  ParDcipatorydesign–  User‐centereddesign–  ValuesensiDvedesign

•  Lessonslearned

Background

•  Increasedinterestindesigningfordiversecontexts

•  Differentnamesforthisinterest,butasimilarfocus:–  ICTDandICT4D–  Emergingmarkets/BOP–  Resourceconstrainedenvironments

Theinterestinthistopiccon;nuestogrow…

Industry&Academia

ProjectsinCentralAsia

MobileInforma;onDirectory

•  SMSbasedbusinessraDnganddirectorysystem

Starbus

•  TransportaDoninformaDonsystem

Challenges

•  Designingfordiverseaudiencesischallenging•  Researchinginconstrainedcontexts

Opportuni;es

•  Researchinunfamiliarcontextscanberichandrewarding

•  DefamiliarizaDonforcreaDvity

Par;cipa;onisessen;al

•  Involvingendusersinthedesignprocessisevenmorecrucialinunfamiliarcontexts/seUngs

Threedesignapproaches

•  ParDcipatorydesign•  User‐centereddesign(akahumancentereddesign)•  ValuesensiDvedesign

Par;cipatoryDesign

•  WhatarethefoundaDons?

•  WhoparDcipates?•  HowdotheyparDcipate?•  WhatarethelimitaDons?

UserCenteredDesign

•  WhatarethefoundaDons?

•  WhoparDcipates?•  HowdotheyparDcipate?•  WhatarethelimitaDons?

ValueSensi;veDesign

•  WhatarethefoundaDons?

•  WhoparDcipates?•  HowdotheyparDcipate?•  WhatarethelimitaDons?

Howtheuserisincludedduringdesign

Whentheuserisincludedduringdesign

Par;cipatoryDesign

•  Iraqphoto

ValueSensi;veDesign

privacy уединение

Usercentereddesign

•  AdapDngpersonas•  UsabilitytesDng

Morediversetheuser,moreimportantthesituatedresearch.

Whatweknow:it’shard!Whatwedon’tknow:howdowedoitwell?

Lessonslearned

1.  Inclusionarydesignmethodsallofferuniquevalue–  PD,VSD,UCDofferastarDngpoint–  RecognizethattheymayhavelimitaDons–  Needtobethoughdullyadapted

2.  Toolkitvs.Cookbook–  ItishelpfultosamplefromtheenDrefamilyof

inclusionarymethods,someDps:•  Fieldworkiskey•  Mixedmethodsarehelpful•  Longitudinalworkisaplus

Lessonslearned

3.Bepreciseaboutmethods

•  Notformethodologicalorthodoxy,butonlybecauseifweknowwhatpeopledidonthegroundwecanlearnthecorrectlessonsfromsuccessesandfailures

Lessonslearned

4.UnearthassumpDons

•  Whendesignersareproximate(ingeographyorideologyorlifestyle)toendusers,theseassumpDonsogenbecomeinvisible

•  Ifweapproachourownworldmoreasaforeignenvironment,wemightfindmorecreaDvepathwaystoexplore

•  ReflecDonisimportant:QualitaDvemethodsofferlessonsinthatcanbenefitquanDtaDveresearch

Lessonslearned

5.Consideryourunitofanalysis

•  CommuniDesratherthanindividuals

6.Technologyisonlyoneofmanyconstraints

•  Weknowhowtotalkaboutthis,butmaynotknowhowtopracDceit.

•  Deployingthetoolkitofuser‐focusedresearchcanonlyhelpincreasethesuccessesofdesignindiversecontexts

Thankyou!Timeforques;ons

•  [email protected]

•  [email protected]

•  [email protected]