Deploying RiskView ® Outage Risk Analytics ™

Deploying RiskView® Outage Risk Analytics™

Date

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Deploying RiskView at Cable MSOs

Start Single Server: Gather, Process, Display UI, Email Reports MSO Provides: a) Standalone Hardware, or b) WMware Machine

Microsoft Windows Server 2008 R2 64-bit 64-bit processor, 32GB RAM, 500 GB SATA @ 7200 RPM 

Rev2 Provides and Remotely Configures all Software Microsoft .NET Framework 4, SQL Server 2008 Enterprise R2

64-bit, ActivePerl 5.12+

Connect Data Sources: Customer Care, Field Service & NOC MSO Provides: a) IP Addresses for “Pull”, or b) Push Daily Files Rev2 Provides: Specific Data Fields and Collaboration on Queries

Call Center: Connectivity Calls Service Department:

TC-Truck Rolls, EC-Escalations to Maintenance, DI-Volun Discos Maintenance Department

Preventative & Demand Maintenance NOC: ServAssure, Telemetry

Confidential 2

Data Sources and Fields

Confidential 3

Sample MSO RiskView Data Source Adapters

Customer Description

Ansell Supply Chain data via Surveys

AppSec DB Protect direct connection with DB

CableVision Remedy direct connection with DB

CableVision Telemetry direct connection with DB

CableVision Maintenance tracking direct connection with DB

Charter Remedy direct connection with DB

Charter Telemetry direct connection with DB

Charter Maintenance tracking direct connection with DB

Citi Infosec via flat files

Comcast Trouble tickets via flat files

Cox Trouble tickets via flat files

EMC Infosec via flat files

Fidelity Infosec via flat files

Customer Description, continued

IFF ERM data via Surveys

McKinsey Infosec via flat files

Rogers Trouble tickets via flat files

Rogers Telemetry data via flat files

Rogers Maintenance tracking via flat files

Sungart Operation Resilience data flat files

TdAm Infosec via direct connection with DB

TdAm Incident via direct connection with DB

TIAA CREF Infosec via direct connection with DB

TIAA CREF Incident via direct connection with DB

TWC Remedy direct connection with DB

TWC Telemetry direct connection with DB

TWC Maintenance tracking direct connection with DB

Confidential 4

Call Center Connectivity Calls & Repeats

Field Service/WorkAssure TC = Service Calls & Repeats EC = Refer to Maintenance DI = Voluntary Disconnects Biz/Residential, 1/2/3 Services

Maintenance Activity Planned, Demand

NOC/SAA ServAssure Advanced Hourly Degraded CMs US/DS Errors/SNR/Power/Util On/Offline, Node Combining

Find & Fix More Issues,Reduce Calls, TCs, Disconnects

Field Activity

Failed Telemetry

Connectivity Calls

Systematically correlate multiple inputs over time

Confidential 5

ARRIS “Assure” Quad-PlayFrom Automated Outage Notification to Repair

WorkAssure powered Field Tech

Performance Management

Proactive Outage Management

Common Data Collection

CMTSs and CPEs

Network outage suspected at

Node 0

EventAssure determines all devices offline behind Node 0

Workforce Management

WorkAssure creates the work order and

acknowledges with the assigned job ID

WorkAssure determines the best resource to fix

the issue (skillset, distance, equipment etc.)

Automated Outage Interface

EventAssure declares an Event with an

automated notification for a Work Order

The tech is dispatched and notified via his handheld of the outage details The tech fixed the outage and closes

the job on his handheld.

Common Periodic Data Collection for Performance and Outage Information

Financial Impact Analysis

Rev2 RiskView® provides service outage analytics that enable prioritization of infrastructure issues based on their

financial impact and creates additional Work Order.

WorkAssure creates the work order and

acknowledges with the assigned job ID

WorkAssure determines the best resource to fix

the issue (skillset, distance, equipment etc.)

Confidential 6

Thank you!