Department of Women and Child Development Government of Madhya Pradesh E-TENDER DOCUMENT REQUEST FOR PROPOSAL FOR SELECTION OF AGENCY FOR HIRING MANPOWER RFP Number: 1495/WCD /PA/2018-19 dated 04.10.2018 Date of Publishing of RFP: 05.10.2018 Last Date of Submission of Bids: 31.10.2018 till 3:30 pm. Department of Women and Child Development, Govt. of Madhya Pradesh Add: Plot No. 28A, Vijayaraje Vatsalya Bhawan Arera Hills, Bhopal Ph: 0755- 2550918
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Department of Women and Child Development
Government of Madhya Pradesh
E-TENDER DOCUMENT
REQUEST FOR PROPOSAL
FOR
SELECTION OF AGENCY FOR HIRING MANPOWER
RFP Number: 1495/WCD /PA/2018-19 dated 04.10.2018
Date of Publishing of RFP: 05.10.2018
Last Date of Submission of Bids: 31.10.2018 till 3:30 pm.
REQUEST FOR PROPOSAL – SELECTION OF AGENCY FOR HIRING MANPOWER UNDER DWCD, MP
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IMPORTANT DATES
Table A
1 Issuance of RFP Document 05-10-2018
2 Pre-Bid Conference will be held at the Conference Hall at third Floor Department of Women and Child Development Office: Add: Plot No. 28A, Vijayaraje Vatsalya Bhawan (Arera Hills, Bhopal)
22-10-2018 at 3:30 PM
3 Issue of Corrigendum if required 25-10-2018
4 Last Date and Time for Submission of Bids 31-10-2018 Up-to 3:30 PM Online on www.mpeproc.gov.in No Offline Bids shall be accepted.
5 Technical Bid Opening 02 -11-2018 at 03:30 PM IST
6 Financial Bid Opening 14 -11-2018 at 03:30 PM IST
7 Tender Document Fees Rs. 1000.00 + processing fee as applicable (non-refundable) to be paid online through the e-procurement portal.(website www.mpeproc.gov.in)
8 Earnest Money Deposit (EMD) Demand Draft or Bank Guarantee of Rs. 66 Lakhs to be submitted to The Commissioner Women and Child Development Govt. of Madhya Pradesh before opening of Technical Bids. Scan copy of EMD to be submitted along with technical proposal through e-Procurement portal& original shall be submitted before the technical bid opening.
9 Bid Validity Period 180 days from the date of opening
of bid.
10 EMD Validity Period In case of Demand Draft 80 days and
in case of Bank Guarantee, 180 days
from the date of Bid Submission
11 Performance Guarantee Value Demand Draft or Bank Guarantee of
10% of Bid Value to be submitted by
successful bidder before signing the
Agreement.
12 Performance Guarantee validity period 3 Months beyond the contract period
NOTE:
1. Bids can be downloaded from the website at: www.mpeproc.gov.in
2. Any future Corrigendum/Information shall be posted only on our website at: www.mpeproc.gov.in
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Section: 1 INTRODUTION
1. INTRODUCTION: POSHAN ABHIYAN
The strategy for addressing the malaise of under-nutrition is to adopt a life cycle approach. Since, in
India there is an inter-generational cycle of under-nutrition, the life cycle approach not only needs to
be adopted but also strengthened with continuum of care and a focus on critical periods of nutritional
vulnerability. Also, the strategy has to be critically monitored on real time basis to ensure targeted
and timely interventions. The focus therefore, will be to lay emphasis on adolescent girls, pregnant
women, lactating mothers and children from 0 to 6 years of age.
The first 1000 days of a child are the most critical, which includes the nine months of pregnancy, six
months of exclusive breastfeeding and the period from 6 months to 2 years to ensure focused
interventions on addressing under-nutrition. Besides increasing the birth weight, timely intervention
will help reduce both Infant Mortality Rate (IMR) and Maternal Mortality Rate (MMR). Additional one
year of sustained intervention (till the age of 3 years) would ensure that the gains of the first 1000
days are consolidated. Attention is also needed on children in the age group of 3-6 years for their
overall development through the platform of the Anganwadi Centres (AWCs).
The POSHAN ABHIYAN targets reduction in the level of under-nutrition and other related problems
by ensuring convergence of various nutrition related schemes and with the line departments. It aims
to reduce mal-nourishment in a phased manner, through the life cycle concept, by adopting a
synergised and result oriented approach. Poshan Abhiyan will ensure mechanisms for timely service
delivery through robust monitoring of the interventions.
There are a number of areas needing attention for improving the nutritional status of targeted
population i.e. infant and young child care and nutrition, infant and young child health, maternal
care, adolescent nutrition, micronutrient deficiencies, care and counselling of mothers, continuum of
care, community mobilization, communication and behaviour change, etc. The Poshan Abhiyan
endeavours to implement these interventions through existing schemes by bringing operational
efficiency through better monitoring. The Poshan Abhiyan, in particular, intends to lay focus on some
critical areas to bring better results out of the existing schemes, besides undertaking its primary role
of monitoring and review of various schemes.
The Key components of POSHAN ABHIYAN” encompass:
1. ICT-RTM – Information Communication and Real time Monitoring (Digitization of AWCs
using mobile technology)
2. Training and capacity building of field functionaries using Incremental Learning Approach
(ILA)
3. Community Mobilization and Behaviour Change Communication – A program for enhancing
community participation and engagement in nutrition programs
4. Innovations on Nutrition focused interventions
For timely implementation and focused approach, a number of Components have been defined as
part of the POSHAN ABHIYAN.
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2. BACKGROUND
The Integrated Child Development Service (ICDS) scheme is one of the flagship programmes of the
Government of India and represents one of the world‘s largest programmes for early childhood
development. It addresses the nutritional needs of children, pregnant and lactating women. Efficient
service delivery, effective monitoring and supervision are critical factors in the implementation of
ICDS scheme for better outcomes. The POSHAN ABHIYAN‖ will be implemented using the existing
platform of ICDS, with the objective of strengthening service delivery with enhanced monitoring and
supportive supervision. The overarching objectives of the POSHAN ABHIYAN will be achieved in
time bound manner using the innovative strategy.
The Components of POSHAN ABHIYAN are elaborated in succeeding paragraphs
Component: 1, ICT-RTM
The Ministry of Women and Child Development (MWCD) has decided to leverage ICT to set up a
Real Time Monitoring System (RTM) for improving the service delivery and ensuring better
supervision of ICDS, Scheme by deploying the Common Application Software (CAS) solution across
Anganwadi Centres(AWCs) under the POSHAN ABHIYAN. In the first phase FY, 2016-17 the ICT
based intervention has been implemented in 15 identified districts of the State later-on, considering
the effectiveness of the ICT based intervention MoW&CD has took a decision to implement the ICT
component across the State in all the 51 districts under POSHAN ABHIYAN.
The CAS solution is designed to be a beneficial job aid for Anganwadi Workers (AWWs)and
Supervisors that will assist them in catering to the needs of women and children more efficiently
through mobile based application. The CAS solution will also allow automation of ten out of eleven
ICDS registers, thus empowering the State and Central Governments to undertake real time
monitoring and make timely interventions. However, during the implementation the State
Government shall continue to maintain the ICDS registers. MWCD shall subsequently release
Guidelines with regards to maintenance of ICDS registers in future.
The goal of ICT-enabled RTM of ICDS is to bring a system strengthening in ICDS service delivery
andhence improving the nutrition outcomes. MWCD aims to involve innovative IT solution to
improvethe implementation of ICDS and enhance service delivery. The MWCD with support of
BMGF hasdeveloped the Common Application Software (CAS). CAS is a software application for
the AWWs that will allow them to capture thedata from the field on electronic devices (mobile/tablet).
The CAS would enable collection ofinformation on ICDS service delivery and its impact on nutrition
outcomes in children on a regularbasis. This information will be available to State and Central
Government on real time basis onthe dashboards. This will improve the services and also enable
the Government to effectively plan andtake fact based decisions for further improvement in the
service delivery mechanism. Further, the application also aims at replacing the manual upkeep of
ICDSregisters at the AWC level and hence making more time available to AWWs in delivering
thedesignated services.
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The objectives of ICT-RTM component are as follows:
a) Exhaustive inclusion of all the households in each AWC catchment area
b) Household-wise, name-based, to the extent possible UID-linked, registration of all the
members
c) Automated generation of ICDS beneficiaries in the AWC catchment area
d) Real time capturing of ICDS service delivery to the beneficiaries at AWC thereby providing
e) platform for concurrent monitoring of the service delivery system
f) Creating dashboards to provide real time reports and information enabling timely
interventions
g) and fact based decision making
h) Enabling ICDS system to bring real time reports based area specific interventions
i) Improving inter personal communication of AWW
j) General enhancement of the efficiency and effectiveness of AWWs
Figure 1
Component: 2, Incremental Learning Approach (ILA)
POSHAN ABHIYAN‖ envisages establishing a system where programme functionaries especially at
field level, will become more effective by learning to plan and execute each task correctly and
consistently through methodical, ongoing capacity building, called ‗incremental learning approach
(ILA)‘. Such a system will use opportunities in the form of existing supervisory interactions at
different levels, through which practical, guided learning may be accomplished. Since the range of
skills and tasks to be learnt is quite substantial, and since adults naturally learn by doing rather than
through theory alone, the proposed system envisages breaking down the total learning agenda into
small portions of doable actions.
Capacity enhancement of frontline functionaries has been planned through ‗incremental learning by
doing approach‘ (ILA). Joint planning, implementation and review of performance with health
functionaries and continued knowledge and learning exchange through workshops and exposure
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3. SCOPE OF WORK
visits to best practices are a part of this approach. The approach is to build the knowledge and skills
among the field functionaries incrementally on small amounts of learning at a time, until all skills,
understanding and actions have been put into regular practice, and have been internalized by the
functionaries and finally a supportive supervisory mechanism is put in place
Component: 3, Community Mobilization and Behaviour change Communication
The problem of malnutrition is inter- generational and is dependent on multiple factors which, include
optimal Infant & Young Child Feeding (IYCF) practices, Immunization, Institutional Delivery, Early
Childhood Development, Food Fortification, Deworming, access to safe drinking water & proper
sanitation (WASH), Dietary diversification, and other related factors. Therefore, to address the
problem of stunting, under-weight and wasting, especially in children, there is a need to take-up
sustained efforts requiring multi-pronged approach and bring grass-root synergy and convergence.
Keeping in view the criticality of interventions three important approaches will be followed to reach-
out to the community with the appropriate messages to influence the behaviour practices among the
intended population.
The key implementation approaches are:
1. Community based events adopting 1000 days milestone
2. IEC and advocacy to support nutrition behaviour change
3. Jan-Andolan
Component: 4, Innovations on Nutrition focused interventions
Based on the experience of Anganwadi Services and the identification of existing gaps, particularly
on the soft side of program, the POSHAN ABHIYAN envisages undertaking a few activities to be
implemented at project scale intended to improve the service delivery system, capacity building of
front line functionaries and community engagement for better nutritional outcomes. The POSHAN
ABHIYAN‖ envisages development and implementation of innovations and pilots particularly
showing the convergent nutrition action to achieve one or more desirable nutritional results.
The scope of work (can also be termed as expectations of the Department of Women and Child
Development) can be defined as follows:
Provision of Skilled Manpower, the selected bidder shall be required to deploy trained manpower at
various offices of the Department of Women and Child Development located at the various locations in
the respective districts. The required manpower would be deployed at the State, District, and Project;
offices spread across various locations of Madhya Pradesh (refer Annexure E for details of location).
4.1. The Project Consultants would be responsible for doing the following activities in the State,
District, and Project Officesand also assist the WCD officials in achieving the overarching objectives
of the department as well. The Consultants would be deployed at the respective offices of the WCD:
Level of Engagement
Key functions
State level Engaged Manpower
Management of State level IT Helpdesk Services
Manage District level trouble shooting and provide hands-on support in escalation of
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Level of Engagement
Key functions
the software issues
Coordinate with NIC and SDA to resolve L3 bugs
Manage application translations
Support State Core team of WCD in planning, rollout and monitoring of the various
training and other complementary activities with QA‖ parameters.
Coordinate logistics for training and facilitate handling of stock at State and further
distribution to the down up to project levels
Facilitate Configuration of the mobile handsets and also conduct Quality check
exercise in accordance with the GOI guideline.
Organize periodic capacity building sessions for the State and district level
Consultants and the Core Staff of WCD.
Conduct purposive field visit to the project sites and extend all possible support to
solve technical issues pertaining to ICT-RTM
Periodic analyses of the data feeding and other indicators to update the State Core
team WCD about the progress
Oversees the functions of District Consultants and provide technical and operation
support for smooth functions of ICT-RTM component.
Coordinate activities ILA, CBE and activities defined in the Community mobilization
and behavior change communication
Ensure Quality Assurance parameters are met during the implementation of the
program as a whole.
Any other functions assigned by the JPC, Poshan Abhiyan
District level Engaged Manpower
Assist block level Consultants in successful implementation of ICT-RTM functions.
Facilitate escalation of technical issues to the next level for quick solution
Assist DPO in over-all implementation of ICT-RTM component and make sure precision in data entry without any back log.
Oversees the functions of Block Coordinators with respect to uninterrupted functioning of ICT-RTM component
Provide hands on support to the block and project teams in addressing technical and operational issues
Conduct purposive field visits and prepare reports/trip reports for larger sharing with State officials including SPMU
Conduct periodic analyses of the data feeding by the workers using the DASHBOARD‖ and update the senior officials for correction measures.
Prepare monthly progress report/enter data in to the district MIS within the stipulated time frame.
Plan and execute the activities of ILA, CBE, Innovations and Jan-Andolan activities which are being part of community mobilization and behavior change communication component.
Ensure all the QA‖ parameters are met during the implementation of program as a whole.
Any other functions assigned by the DPO.
Block/Project level Engaged Manpower
Provide direct support to AWWs and Supervisors.
Coordinate with device vendor and telecom operator to resolve issues within stipulated time period
Assist in successful implementation of induction and refresher training of the front line functionaries
Assist CDPO in monitoring program activities through preparing reports and analyzing monthly reports
Coordinate and assist the implementation of ICT-RTM, CBE, ILA, Innovations and also the activities planned under Community mobilization and Behaviors change communication.
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Level of Engagement
Key functions
In coordination with District Coordinator plan and execute the activities and ensure QA‖ parameters are addressed during implementation
Any other functions assigned by the CDPO in the jurisdiction.
4.2 Software Support The operations support with respect to the Software and hardware issues would be resolved and
managed by the respective Helpdesk Consultants however, the issues related to the modifications
or the alteration etc. in the ICT-CAS Software (Level 3 support), would be undertaken by the
Software Development Agency (SDA).
There are four major areas of support required for ICDS-CAS:
a. Software support
b. Hardware support
c. Implementation/Operations support
d. Monitoring and supportive supervision
4.3 Escalation process for resolving ICT-RTM Software related issues:
Figure 2 Escalation matrix for software related issues
`
4.4Helpdesk Consultants, who are placed at the block level locations, are expected to use the Issue
Tracker application to register the identified issues in context to the ICT-RTM. The application has
inbuilt provision to escalate an issue to the next level with details about the issue and the probable
reasons for escalation in addition, the block helpdesk are also expected to provide basic
Block District State SDA
•First level of Support for AWWs, Supervisors, CDPO •Escalate Un-resolved Issues to the District Help
Desk (District
Coordinator)
•Second level of support for AWWs, Supervisors, CDPO •First level of Support for DPO, district ICDS team •Escalate Un-resolved Issues to the State Help Desk
•Third level of Support for AWWs, Supervisors, CDPO •Second level of support for District ICDS •First level of Support for State Care team •Escalate Identified Software/bugs related issues to the National level Help Desk
•Responsible for software Development and making software changes/Modifications •To be contacted only for bug Fixing
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troubleshooting and issue diagnosis as and when identified. Block Help Desk Consultants will use
the application on their mobile phones while District and State Consultants can use the web
interface of Issue Tracker.
Examples of the issues being escalated to the next level:
- The user report sudden data disappeared from the handset
- The user report an error in the software due to which prevents further access
- The application has been corrupted
- Inability to diagnose the problem Etc.
4.5 Hardware Support
The hardware support for ICDS-CAS will be of two types 1) support for the hand-held devices and
2) Support for Server hardware. While the day to day implementation support will be provided by
the Helpdesk to the ground level ICDS, functionaries like AWWs and Supervisors, but major
issues related to hardware will be dealt directly by the Hosting Provider for ICDS-CAS in
consultation and support from the State Core team.
Server hardware support includes storage and server and network issues at the server end
usually, these types of server related issues will be dealt centrally by MoW&CD GoI and the other
minor issues pertaining to the mobile phones and tablets like resolution of mobile phones etc.
which can be resolved by the respective helpdesk Consultants with the coordination of the device
vendor. As far as Mobile/Tabs loss/theft State specific guideline will be followed in-addition,
repairing of mobiles and repair of minor technical issues in case occurred in the Mobile phones
and Tablets it can be resolved with the support from the local vendor an authorized service centre
of the company. If a service centre for the device is present at the Block level, device repair can
be coordinated at the Block level. In case service is not available, repair will be coordinated at the
District level. In case of non-performance or delays by the vendor, the District staff must escalate
the issue to State Helpdesk. All cases of loss/theft will be reported to the State Helpdesk in black
and white.
Figure 3 Escalation matrix for hardware related issues
Block District State
•categorization of the
issues Whether hardware, Software or operational •Resolve minor Issues related to Operations pertaining to device •Coordinate with Block-level service Centre for repair •Report loss/theft to the State district staff
•Coordinate with
district-level Service centre for repair •Escalate Un-repairable issues/delays in repair to State •Report all loss/theft to the State
•Responsible for
Overall hardware support •Maintain Inventory including replacement etc.
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4.6 Implementation Support
In addition to the direct or indirect support to the hardware and software issues, the helpdesks
will play a crucial role in successful implementation of ICT-RTM component. As part of their
job functions user management and day to day support for adding or removing users,
changing password etc. Will be done by the State Helpdesk under the direction of acting
JPC. Implementation support entails planning and organizing training with Quality Assurance
parameters organizing refresher training in accordance with the ICT-RTM guidelines. The
Software Development Agency (SDA) will train Helpdesk Consultants on a periodic basis to
manage the ICDS-CAS functions uninterruptedly.
4.7 Monitoring and Supervision
The deployed manpower will also assist ICDS functionaries in monitoring and supervision.
Unlike the software and hardware support, the escalation of issues will be from Helpdesk to
ICDS functionaries and not vertically within the Helpdesk levels. At the time of any training at
Block level, the District Help Desk will assist the DPO in monitoring by providing summary of
worker performance monitoring reports to the DPO. Similarly State helpdesk would be
responsible for the successful implementation of the training programs.
On a regular basis, the District and State level manpower will regularly monitor system
usage. In-case of any anomalies, the same shall be highlighted to the concerned ICDS
functionaries or it can be communicated directly to the concerned Block level Help Desk staff
or the user directly. The Helpdesk needs to monitor app usage in order to proactively attempt
to identify potential issues. For example, the District or State Helpdesk monitoring reports will
be the first point of contact to get the information about the AWW performance whether
AWWs submitted/updated their reports from last seven days. In-case, the reports are not
being submitted by the workers this may be due to the reason of poor usage of mobile
phones, may be broken phone, a software issue, or something else. In this case, the
Helpdesk can proactively reach out to the concerned Block level Helpdesk, the AWW, or the
AWW‘s supervisor to appropriately identify the issue and provide hands-on support to
overcome the identified issue. The SDA will train State Helpdesk Consultant to monitor and
supervise ICDS-CAS and provide support in documentation.
The manpower who will be deployed at the respective locations i.e. State, District and
Projects are expected to coordinate and execute the activities planned under the POSHAN
ABHIYAN‖ In-fact, Individuals roles are very important in planning and implementation of the
district and block convergence action plans of their respective locations. The key activities
that need to be supported by the manpower would be Incremental learning training, ICT-
RTM interventions, Community mobilization and behavior change communication activities
and similarly other complementary interventions like Jan-Andolan etc. which are being part of
the POSHAN ABHIYAN and also fall under the purview of Women and Child Development
initiatives.
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4.8 Placement of manpower at required locations
Manpower needs to be deployed as per the locations mentioned in annexure E.
4.9 Reporting structure The reporting structure for the helpdesk will follow a cascading approach wherein, the Block level
helpdesk would be responsible to the District level helpdesk and the District level helpdesk will be
responsible to the State level helpdesk with respect to reporting and other compliances with respect
to ICT-RTM and its complementary functions. The helpdesk lead at State would be responsible for
un-interrupted implementation of ICT-CAS component in the State. The official would be the single
point of contact for the State Government.
The helpdesk lead at the State level will also be responsible for liaising with the Software
Development Agency (SDA).
4.10 Training& orientation Overview of Training Model
For the successful rollout and implementation of the ICDS-CAS, it is essential that the key
stakeholders work in collaboration and execute their tasks effectively and timely. This is critically
dependent on ensuring that the stakeholders are proficient in using the ICDS-CAS and are aware of
their roles and responsibilities. As far as training is concerned broadly cascading approach is
envisioned wherein, all stakeholders are responsible for their active participation in the training with
100% attendance to avoid degradation at next level. For example, the State helpdesk personnel will
be trained by the Software Development Agency (SDA) and will then further train the District
helpdesk personnel which will train the Block helpdesk personnel. At each level the helpdesk will
also be responsible for training the corresponding State ICDS officials. For the Supervisors and
AWWs, the SDA will train a set of Master trainers who will then undertake training for the
Supervisors and AWWs. All trainers are expected to fulfil the responsibilities detailed below:
a. Execute the trainings as per the schedule assigned by the state team
b. Effectively use the ICDS-CAS modules and use participatory pedagogies to
Make the training more meaningful.
c. Leverage innovative way of utilizing job aids and training materials
d. Lead trainees through the participatory learning process
e. Encourage trainees for raising queries/doubts and make efforts to clear the
features/doubts with all possible ways
f. Act as mentor and facilitator to the trainees
g. Responsible in certifying the trainees after the training schedule
h. Appraise the training skills, knowledge and other technical functions being taught
during the training session.
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5. INTRODUCTION: ONE STOP CENTER
i. Provide appropriate feedback to the trainees at each level, there will be a monitoring
body which will ensure the proper organization, conduction and timely completion of
training schedule.
j. The approach, content, sequence, infrastructure and cost heads for trainings is being
detailed out in the guidelines issued by the MoW&CD.
One Stop Centers (OSCs) are intended to support women affected by violence, in private and public
spaces, within the family, community and at the workplace. Women facing physical, sexual,
emotional, psychological and economic abuse, irrespective of age, class, caste, education status,
marital status, race and culture will be facilitated with support and redressal. Aggrieved women
facing any kind of violence due to attempted sexual harassment, sexual assault, domestic violence,
trafficking, honour related crimes, acid attacks or witch-hunting who have reached out or been
referred to the OSC will be provided with specialized services. 1.2 Under this Scheme, in the first
phase, one OSC envisaged to be established in each State/UT to facilitate access to an integrated
range of services including medical, legal, and psychological support. Further, 150 additional
Centers are taken up in second phase during 2016-17 in addition to 36 Centers in the first phase.
Now, 50 additional One Stop Centers each shall be established during the years 2017-18, 2018-19
and 2019-2020. 1.3 The OSCs will be integrated with 181 and other existing help lines. Women
affected by violence and in need of redressal services could be referred to OSC through these help
lines.
OBJECTIVES
The objectives of the Scheme are:
(i) To provide integrated support and assistance to women affected by violence, both in private and
public spaces under one roof.
(ii) To facilitate immediate, emergency and non-emergency access to a range of services including
medical, legal, psychological and counseling support under one roof to fight against any forms of
violence against women.
TARGET GROUP
The OSC will support all women including girls below 18 years of age affected by violence,
irrespective of caste, class, religion, region, sexual orientation or marital status. For girls below 18
years of age, institutions and authorities established under Juvenile Justice (Care and Protection of
Children) Act, 2000 and the Protection of Children from Sexual Offences Act, 2012 will be linked
with the OSC.
Roles and responsibilities -
Centre Administrator – The First Point of Contact
a) The Centre Administrator would be a woman with requisite qualification available at OSC. She will be a residential staff attached to OSC.
b) The Centre Administrator would be in charge of functioning of OSC. She would be the first point of contact with the woman who is accessing OSC.
c) The Centre Administrator would interact with every woman seeking OSC‘s intervention
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for addressing violence. d) The Centre Administrator will listen to the grievance, document the case history and
register the case in the online/web-based case management system to generate a Unique Identity Number (UID).
e) The Centre Administrator would be responsible for supervision of each case, taking it to a logical conclusion and later following up with the aggrieved woman.
f) As soon as the complaint is registered, the Centre Administrator will send a text message (SMS/Internet) to the DPO/PO/CDPO/ SHO/ DM/ SP/ DYSP/CMO of the district in which the women is located at the time of accessing OSC.
g) The Centre Administrator would be responsible for coordination with all stakeholders (police station, hospital, legal aid, counselling), registration of cases in the absence of the IT Staff.
h) The Centre Administrator will consolidate a list of agencies/individuals providing/willing to provide legal/medical/psycho-social counselling services at OSC.
i) The Centre Administrator will coordinate with CBOs specialized in addressing violence against women, Gender Cells, Women‘s Study Centers at Universities to seek technical inputs in terms of training and capacity building of women affected by violence.
j) The Centre Administrator will monitor the functioning of OSC, (including the work of the staff), facilitate capacity building, guide and support the 7 team of caregivers.
k) The Centre Administrator would approve the quarterly report prepared by the IT Staff to be submitted to the Management Committee (MC) through Implementing Agency (IA).
l) The Centre Administrator would also document the case studies/success stories as per the prescribed format.
m) The Quarterly Report has to be submitted 15 days prior to the end of each Quarter. n) The Centre Administrator will meet the MC on a monthly basis for guidance, support. o) The footage of the CCTV would be under the vigilance of the Centre Administrator. p) The Centre Administrators can design their own feedback forms for the purpose of
Social Audit.
Case Worker
Case Workers will work in shifts to provide 24 hour service at OSC.
a) She will provide assistance and support to the Centre Administrator in facilitating services to women accessing OSC.
b) She will intervene in cases of VAW and will take them to their logical conclusion. c) She will be responsible for other work as assigned by the Centre Administrator
Police Facilitation Officer (PFO)
a) The Police Facilitation Officer will help the aggrieved women in initiating appropriate police proceedings against the perpetrators. In case a woman affected by violence is denied lodging of FIR/Complaint or any other assistance at the police station, the Police Facilitation Officer would help expedite the process and in special cases flag the issue to the Superintendent of Police and other relevant authorities.
b) In case the denial to initiate proceedings relates to the commission of offences punishable u/s 326A, 326B, 354, 354B, 370, 370A, 376, 376A, 376B, 376C, 376D, 376E or 509 IPC, he/she will initiate proceedings under section 166A IPC against the accused police officials.
c) The Police Facilitation Officer would advise on which laws are to be invoked for issues related to violence against women.
d) She/he will ensure that the women affected by violence are not further harassed. e) In case the aggrieved woman is unable to go to the Police Station for lodging her
complaint/FIR, the Police Facilitation Officer will ensure the recording of information from her home/ OSC /hospital after obtaining due permissions.
f) She/he would facilitate recording of women‘s statement under section 161 and 164 CrPC through audio-video electronic means or otherwise.
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Para Legal Personnel/ Lawyer
a) She/he will inform and orient the woman about her legal rights and help/guide the woman to initiate legal proceedings against the abuse/violence suffered, if she is willing to do so.
b) She/he will coordinate/liaise with the Public Prosecutor or the SLSA/DLSA Lawyer, to support the woman even after her case has been filed in court as well as to ensure there is follow-up of the case to its logical conclusion.
c) She/he will simplify legal procedures for the affected women and advocate for her exemption from court hearings.
d) She/he will facilitate speedy and hassle free police and court proceedings through the employment of video conferencing facility for the recording of statement of women affected by violence.
Para Medical Personnel
a) Para Medical Personnel will work in shifts to provide 24 hour service at OSC. b) She will provide first aid and immediate life-saving medical assistance to the aggrieved
woman until she reaches the hospital. c) She will accompany the woman affected by violence to the Hospital. In cases of women
affected by sexual violence, she will ensure strict compliance of the protocols developed by MoHFW to conduct forensic examination and other tests by the Doctors.
d) She will help in drafting the medical case history of the women affected by violence.
Counsellor
a) She will provide psychological counselling and guidance to the woman affected by violence and support in referral services that may be deemed fit for the women affected by violence based on her needs.
b) She will help draft the case history of the women affected by violence
IT Staff
a) IT Staff will work in shifts to provide 24 hour service at OSC. b) The IT Staff would generate the Unique ID of the women affected by violence through
web based software. c) She/he would document the case history as provided by the Centre Administrator,
Counsellor, Paramedic, Lawyer and Police Facilitation Officer and record proceedings for case management as well as develop the web based data, help in video conferencing, data entry operations etc.
d) She/he would be responsible for keeping record of CCTV footage at OSC. e) She/he would follow strict proceedings to maintain privacy with regard to data generated
and will ensure that name and other details of aggrieved women remain confidential in each step of case history documentation.
f) She/he will assist the police facilitation officer/counsellor/ Para Medical Personnel/ Para Legal Personnel to document the case history.
g) She/he would draft the monthly/quarterly report based on the MIS, web based data collection which would be approved at the level of the Centre Administrator for submission to the Management Committee.
Multi- purpose Helper
a) Multi- purpose Helper will work in shifts to provide 24 hour service at OSC. b) She would be responsible for maintaining hygiene and sanitation at OSC. c) It would be her responsibility to clean the toilets (daily at such frequency which keeps it
clean all the time), dispose the garbage, change the bed sheets, pillow covers (weekly) of shelter room.
d) She will offer water to the visitors, maintain visitor register, provide information on legal aid/ police/ medical assistance sheet to the women,
e) She will provide basic Kit containing soap, comb, shampoo, sanitary pad, tooth brush, tooth paste, diapers (in case of infants) and sewing kit to the woman who is availing the
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facility of temporary shelter at OSC. f) She will help any other staff with referrals and do such other ancillary work as requested
by the Centre Administrator.
Security Guard/ Night Guard
a) Security Guard/Night Guard will work in shifts to provide 24 hour service at OSC. b) The Security Guard/ Night Guard would be responsible for the overall security of OSC. c) She/he would be responsible for safety of all capital assets, furniture and equipment at
OSC.
Human Resource at OSC: The outsourcing agency should have valid/ relevant experience in
dealing with issues related to gender issues, women survivors of violence, sexual assault and
violence against women to entrust day-to-day operations. Appoint/Recruit/Select empanelled
agencies/individuals to provide legal counselling /Medical aid/psycho-social counselling. Ensure
periodic training of OSC staff including that of new members, officials/stakeholders concerned with
OSC operations such as DWCD official, DPOs, etc.
For smooth functioning of the One Stop Centre, the State Government will outsource the manpower
to carry out activities required for functioning of Centre such as centre administrator, case worker,
dispatch rider, legal assistance, medical assistance, counselling, IT, MIS operator, multipurpose and
security, etc. The service of case worker, medical assistance, multipurpose helper, IT staff and
security should be outsourced on shift basis to provide the service round the clock..
6. Others
The payment to the deployed manpower to be made on the first working day of the next
month. Bidder to ensure all compensation and benefits related processes are handled smoothly.
Further to ensure that statutory and regulatory compliances, including Taxes are adhered to
consistently manage all necessary statutory requirements related to joining and relieving of
candidates. The bidder shall adhere all the necessary accounting and administrative processes
involved in this assignment for the engagement of the manpower. If the Department of WCD is not
satisfied with the performance of any of the Consultant being engaged for the purpose it may ask
the bidder to replace the particular Consultant that shall be adhered too in the agreed timelines.
If the deployed manpower are required to travel for official purpose, the travelling & incidental
charges will be reimbursed directly to the Consultant, according to the approved norms issued by
the Department of Women and child Development Govt. of Madhya Pradesh
The bidder shall use the web based HR Management to streamline HR processes and
provide the services of the following HRIS modules to its employees:
1. Employee Information Portal
2. Leave & Attendance
3. Employee Separation
4. Compensation and Benefits
7. Compulsory core
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The agency would require submitting regular and updated MIS to the department of Women
and Child Development GoMP to keep the greater transparency and effective tracking of the
services being provided.
The Department of Women and Child Development GoMP would not be the part of the
selection process. State and district level positions interviews are to be held at Bhopal. Block
and project level positions interviews are to be held in the respective divisional headquarters.
Agency should provide a minimum of 3 CVs for each positions meeting the required criteria.
This means that for 30 vacancies, they would provide 90 CV‘s. The Deployed manpower
should be available on all working days as per the State (M.P.) Govt. Calendar. The
Consultants will be eligible for 15 paid leaves per year.
Agency shall take a group accident insurance policy for all the Consultants engaged under
the contract which will be reimbursed by the Department of Women and Child Development
GoMP on submission of the actual supporting/bills by the agency.
The agency will provide an undertaking for conducting the background check of all the
Consultants engaged in the contract with the agency.
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8. BIDDER Eligibility / Qualifying Criteria
Qualifying criteria for the selection of Agency for the Supply of Manpower:
a. The Bidder should be a legally registered entity in India since last 5 (Five) years.
Incorporation/Registration certificate along with MoA/Bylaws (or similar legal document)
should be furnished as documentary proof. A Consortium/ Joint Venture are not allowed
b. The Bidder should be an entity providing Manpower outsourcing services in IT/ITeS activities
since last 3 years, as on date of proposal submission. Entity Profile along with documentary
proof for years of existence should be furnished with the proposal.
c. The bidder should have minimum average annual turnover from the manpower outsourcing
services of Rs. 35 crores in last 3 years (F/Y 15-16, 16-17& 17-18). As documentary proof,
Audited Balance Sheet & Profit & Loss A/c along with CA Certificate mentioning the turnover
from similar assignments is to be submitted. In case of unavailability of audited statements
for the year 2017-2018, CA certificate of provisional figures should be furnished.
d. The Bidder should have experience of running, at least any one of the following, in last
five years for any Central/ State Government/ Government Corporation/ PSU or reputed
private organization. Copy of Work Orders/ PO should be furnished as documentary proof.
At least three similar projects of providing minimum 400 IT related Skilled Resources
in each project spread over at least 5cities.
At least two similar projects of providing minimum 600 IT related Skilled Resources
in each project spread over at least 5cities.
At least one similar projects of providing minimum 1200 IT related Skilled Resources
in each project spread over at least 5cities.
e. The bidder should have prior experience of at least 2 assignments in deployment of experts
for SLTC / CLTC / PMU / PMC to Government of India / State Governments/ Government
Corporation/ PSU. Copies of Work orders or other document shall be attached.
f. The Bidder should have a local support office at Bhopal and should provide the supporting
documents for the same. If the Bidder does not have any local support office at the time of
bidding, then he must submit an undertaking on his letter head that if selected he shall open
a local support office at Bhopal within 3 weeks from the date of award of contract.
g. The bidder should not have been blacklisted by the Central / State Government in India, or
any entity controlled by them, from participating in any project at current date.
h. The bidder must have valid GST registration certificate, EPF Registration & ESIC
Registration as on the date of submission of bid, copy of certificates/ relevant documents
should be submitted along with the bid.
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Section: 2 Terms and Conditions
9. Submission of Bid
10. Period of Validity of proposal
i. The bidder should, have minimum of 500 employees of profiles similar to our Job
Descriptions (Section 3) hired on its payrolls for other organizations as on the date of bid
submission. Any documentary proof available (like PF/ESIC challans or similar documents)
to this effect would have to be submitted as part of technical bid in the attached format as per
Annexure ‗D‘
The bidder is responsible for registration on the e-procurement portal (www.mpeproc.gov.in) at their
own cost. The bidders are advised to go through the e-procurement guidelines and instructions, as
provided on the e-procurement website, and in case of any difficulty related to e-procurement
process, may contact the helpline number. The Bidder shall submit the proposals online as
described below
a) Proposal that are incomplete or not in prescribed format may be rejected.
b) The Technical and Financial proposal should be submitted only through the e- procurement Portal.
c) Technical Proposal - Scanned copies in PDF file format, signed on each page, be as per the Technical Proposal format provided in Annexure A: Technical Proposal Formats
d) Financial Proposal –submitted as per online submission process.
e) Conditional proposals shall not be accepted on any ground and shall be rejected
straightway. If any clarification is required, the same should be obtained before submission of the bids.
f) Bidders are advised to upload the proposals well before time to avoid last minute delays. After the due date proposals will not be accepted and shall be treated none qualified.
g) The bid has to be submitted only through online through (www.mpeproc.gov.in) website. No
physical submission of bids would be acceptable.
h) The bids should be submitted so as to reach by the date & time mentioned aforesaid in
Table A.
The Proposals submitted by bidders shall be valid for a period of ―180 days‖ from the date of
submission of the bid. On completion of the validity period (180 days), in case required, The
Commissioner, Department of Women and Child Development GoMP would solicit the bidder‘s
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12. AMENDMENTS OF RFP
13. LANGUGAE OF PROPOSAL
14. CURRENCY OF PROPOSAL AND PAYMENT
15. TECHNICAL BID (Online Submission)
11. PERIOD OF CONTRACT
consent to an extension of the period of validity. The request and the responses thereto shall be
made in writing by post or email.
The contract period is for 3 years from the date of signing of an Agreement. The contract shall be
offered for State, District, and Project level locations (Annexure E). In case, the number of locations
increases or additional project comes up during the contract period, the bidder shall have to provide
the additional manpower at the same quoted price as offered in Financial Bid at all the required
locations. If the department is satisfied with the performance of the agency, the contract can be
extended for a further period of two year provided necessary approval from MoW&CD is received by
the Department of Women and Child Development GoMP.
In such a scenario, the department may at its discretion increase the honorarium of the deployed
manpower in accordance with the guideline received from MoW&CD and considering the approved
norms of increments in context to GoMP
At any time prior to the deadline for submission of Proposal, The Department of Women and Child
Development GoMP may amend the RFP documents by issuing suitable Corrigendum. Any
corrigendum issued in this regard shall be uploaded on the official website of the Department of
Women and Child Development GoMP and also at: (mpeproc.gov.in). The vendor will be given
reasonable time so that the bidders can take corrigendum into account in preparing their Proposals,
the Department shall extend (if necessary), the deadline for submission of Proposals.
The Proposal, all correspondence and documents related to the Proposal exchanged by the bidder
and the Department should be in English. Supporting documents and printed literature furnished by
the bidder in case, provided in any language other than English they are accompanied by an
accurate translation of the relevant passages in English or Hindi language. Supporting material,
which is not translated in English/Hindi, will not be considered for evaluation.
The currency (ies) of the Proposal offer and the payments made (commercial transactions) shall be
in Indian Rupees (INR).
The PDF file should be titled as ―Technical Bid RFP-Selection of Agency for Hiring Manpower
for the Commissioner, Department of Women and Child Development GoMP” should contain
Technical Proposal.The points mentioned in eligibility criteria should be supported by relevant
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16. FINANCIAL BID
17 . CLARIFICATION BID
18. PAYMENT TERMS
documents such as work order, scope of work, certificate from client etc. in accordance to the
required criteria for participation in the bid document.
1. Technical bid Form as per Annexure A
2. Qualification of Bidder as detailed in Annexure B (Bidder‘s Profile along with documentary
evidence of services offered and all relevant enclosures.)
3. Copy of Power of Attorney/ Board Resolution authorizing the person for signing the bid
documents.
4. Any additional information that the bidder may think fit but not included elsewhere in the
proposal, which will help the Competent Authority to assess the capabilities of the Agency.
Note: The Technical Proposal shall not include any financial bid information.
The digitally signed Excel file titled as “Financial Bid RFP-Selection of Agency for Hiring
Manpower for The Commissioner, Department of Women and Child Development GoMP” has
to be uploaded electronically on e-Procurement Portal at: (www.mpeproc.gov.in)and shall be in
accordance to Annexure C. Bidders would be required to download the Financial Bid Excel Sheet
from the portal and after filling the same, it would be required to be uploaded on the portal under
‗Financial Bid‘ section only within the given time frame.
After opening the Technical Bid and verifying the eligibility criteria, The Commissioner,
Department of Women and Child Development GoMP” shall notify the eligible Bidders indicating
the date, time and place for financial bid opening. The Financial Bid of technically qualified Bidders
shall be opened in the presence of Bidders who choose to attend.
The Financial Bid should be submitted strictly in the format given by The Commissioner,
Department of Women and Child Development GoMP” as Annexure C”of this document and
should not have any deviations, restrictive statements, etc. therein. Otherwise, such bids are liable
to be rejected at the sole discretion of the competent authority in this case, The Commissioner,
Department of Women and Child Development GoMP”. If any calculation error is found in the
Financial Bid that would be corrected by competent authority nominated by the Commissioner,
Department of Women and Child Development GoMP” and if any difference in the figures or
words is found, then the values in words shall prevail.
During the evaluation of bids, if requiredThe Commissioner, Department of Women and Child
Development GoMP” or by the authorized officer by the Commissioner WCD may seek
clarification(s) of the bid from thebidder via email / post / in person. If required clarification is not
received in the specified time limit,The Commissioner, Department of Women and Child
Development GoMP”will have right to reject the bid out rightly.
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19. CONFIDENTIALITY
The Service Provider can raise claim on monthly basis according to the number of manpower
deployed in the particular locations mentioned in the document such as State, Districts, Blocks and
Projects. The Commissioner, Department of Women and Child Development GoMP” will
release the payment for the man power of Poshan Abhiyan and respective District Collectors will
release the payment for the man power of one stop center to the service provider within 30 days or
earlier of their claim after acceptance of monthly deliverables. All claims will be submitted to
following address:
Name of the scheme Claims to be submitted
Poshan Abhiyan Respective Collectors of all 51 Districts List and address of the Collector Office is attached.
One Stop Center Respective Collectors of all 51 Districts List and address of the Collector Office is attached.
Payment Terms:-
1. The payment shall be made against the monthly invoice to be raised by the successful
bidder.
2. The payment shall be made subject to deduction of applicable taxes.
3. Upon successful deployment of selected candidate, while raising the invoice, successful
bidder has to enclose a copy of PF & ESIC (if applicable) challans, without which, the
payment would not be processed. Further, the copies of TDS/Professional tax paid if any
shall also be enclosed with the Invoices.
4. Payment would comprise of the monthly Honorarium/fees paid to the number of manpower
deployed and the corresponding percentage as quoted in the Financial Bid by the successful
bidder.
5. The payment shall be made only for the number of days the Consultants were actually
available/present.
The RFP contains information proprietary to WCD. The Commissioner, Department of
Women and Child Development GoMP” requires the recipients of this RFP to maintain its
contents in the same confidence as their own confidential information and refrain from
reproducing it in whole or in part without the written permission of The Commissioner,
Department of Women and Child Development GoMP”.
The Commissioner, Department of Women and Child Development GoMP” will not
return the bids/responses to the RFP received. The information provided by the bidder/s will
be held in confidence and will be used for the sole purpose of evaluation of bids. Neither party shall, without the prior written approval of the other party, disclose the other
Party’s designated confidential information, and shall take all necessary steps to ensure that its
employees, agents and sub-Service Providers do not disclose the other party’s confidential
information. The confidentiality obligation of Women and Child Development GoMP and
Service Provider shall continue for one (1) year after the expiry/ termination of this
Agreement.
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21. DoW&CD GoMP RESERVES THE RIGHT TO THE FOLLOWING
22. OTHER INSTRUCTIONS
20. TIME SCHEDULE
The entire assignment has to be completed within a period as mentioned below:
Activity Duration
Signing of Agreement with successful bidder T1
Submission of CV‘s T2=T1 +15 Days
Interviews Conduction T3=T2 +10 Days
Placing of the Manpower at State, District, and Project offices. T4=T3+30 days
Induction of the engaged Consultants T1 + 55 days
Start of work by the deployed Consultants at their respective assigned
locations.
T1+ 60 days
Within two weeks of a signingan agreement, the agency would provide at least 3 CVs for each
position. The Commissioner, Department of Women and Child Development GoMP” or by any
other authorized officer by the Commissioner will provide formal go-ahead for the conduction
of an interview within ten working days after the receipt of the CVs from the agency.
Reject any or all proposals received in response to the RFP without giving any reason
whatsoever.
Waive or change any formalities, irregularities, or inconsistencies in proposal format delivery.
Extend the time for submission of proposal.
Modify the RFP document, by an amendment/ corrigendum that would be published on the
official website of the Department of Women and Child Development GoMP” AND at:
(www.mpeproc.gov.in)
Independently ascertain information from other organizations to which bidder has already
extended a service for similar assignments.
If the Service provider is not proceeding in accordance with the terms of contract the
department shall serve a written notice in this regard. If the department is not satisfied with
the response from the Service Provider, the Department may terminate the services of the
Service Provider.
The successful bidder should treat all data and information about The Commissioner,
Department of Women and Child Development GoMP” obtained in the execution of the
proposed assignment as confidential, hold it in strict confidence and should not reveal such
data/information to any other party without the prior written approval of The Commissioner,
Department of Women and Child Development GoMP.
The proposal should be submitted strictly in the format provided in this RFP document and
should be signed by the authorized signatory with seal of the Company.
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23. DISQUALIFICATION
24. MODIFICATION, SUBSTITUTION & WITHDRAWAL OF PROPOSAL
25. LIQUIDATED DAMAGES
Bidders responding to the bids with their proposals shall be considered as a token of acceptance
of RFP terms & conditions mentioned in the bid document.
The proposal should be free of overwriting/ corrections/ alterations.
The proposals should be signed by the authorized representative/s of the bidder.
The proposal submitted by a bidder is liable to be disqualified if:
Not submitted in accordance with this document.
During validity of the bid or its extended period, if any, the bidder increases his quoted prices.
Bid received in incomplete form or not accompanied by bid security amount
Bid received after due date and time.
Bid not accompanied by all requisite documents.
Awardee of the contract qualifies the letter of acceptance of the contract with the conditions
mentioned.
Bidder fails to enter into a contract within 15 days of the date of notice of the award of tender
or within such extended period, as may be specified by The Commissioner, Department of
Women and Child Development GoMP”.
Bidders may specifically note that while processing the tender documents, if it comes to our
knowledge expressly or implied, that a bidder has intended to form a cartel resulting in delay
/holding up the processing of tender then the bidders so involved are liable to be disqualified for this
contract as well as for a further period of two years from participation in any of the tenders floated by
The Commissioner, Department of Women and Child Development GoMP”.
It is also clarified that if need arises The Commissioner, Department of Women and Child
Development GoMP” would go in for appointment of outside party(s) to undertake the work under
the captioned tender. In case, any party submits multiple bids or if common interests are found in
two or more Bidders, then such Bidders are likely to be disqualified, unless additional bids / bidders
are withdrawn immediately upon noticing such things.
At any time prior to the deadline for submission of bids, The Commissioner, Department of
Women and Child Development GoMP” for any reason, whether at its own initiative or in
response to a clarification requested by a prospective bidder, may modify the bid documents by
amendment. Any such communication shall be posted on website and bidders are requested to visit
the official website of Department of Women and Child Development GoMP” (e-procurement) for
updates, modification and withdrawal of Offers.
No proposal may be modified or substituted subsequent to the deadline for submission of proposal.
No proposal may be withdrawn in the interval between the deadline for submission of proposals
andthe expiration of the period of proposal validity specified by the bidder on the Proposal Form.
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26. EVALUATION CRITERIA
27. EARNEST MONEY DEPOSIT (EMD)
In case the successful bidder encounters conditions that are likely to affect the timely delivery of the
systems and performance of Services during the performance of the Contract, they shall promptly
notify The Commissioner, Department of Women and Child Development GoMP” in writing of
the fact of the delay, it‘s likely duration and its cause(s) with justification. As soon as practicable after
receipt of the successful bidder notice, The Commissioner, Department of Women and Child
Development GoMP” shall evaluate the situation and may, at its discretion, extend the Successful
bidder time for performance with or without liquidated damages.
Except as provided above, a delay by the successful bidder in the performance of its delivery
obligations shall render the successful bidder liable to the imposition of liquidated damages pursuant
to conditions of Contract. The bidder shall indemnify The Commissioner, Department of Women
and Child Development GoMP” in case any of the Manpower s engaged in the contract by them
damages the equipment, assets etc. Further, without prejudice to its other remedies under the
Contract the contract can be terminated by The Commissioner, Department of Women and Child
Development GoMP” and the Performance Bank Guarantee can be forfeited.
Lowest bid (L1) shall be the method to evaluate financial bids
Only those bidders who qualify as per the Eligibility criteria and technical evaluation will be qualify
for the financial evaluation process.
The Bidder shall furnish, as part of its bid, a refundable EMD of INR 70,00,000/-(Rupees Seventy
Lakhs only) through Bank Guarantee/ Demand Draft. The BG/ demand draft should be drawn on a
nationalized / scheduled bank valid for minimum 180 days (80 days in case of DD) in favour of The
Commissioner, Department of Women and Child Development GoMP” Bhopal‖ payable at
Bhopal. The original BG or DD shall be submitted before the opening of technical bids.
In case of bidder‘s representative is willing to participate in bid opening process, it is advised to bring
original EMD DD/BG 30 minutes before opening of bid and submit the same directly to Tender
Opening Committee offline.
The bid will be disqualified if the EMD is not submitted within the stipulated timeline as mention in
Table A. Unsuccessful bidder‘s EMD will be released as promptly as possible, but not later than 120
days after the award of the contract to the successful bidder.
The EMD may be forfeited in following cases:
1. If a bidder withdraws his bid or increases his quoted prices during the period of bid
validity or its extended period, if any; or
2. In the case of a successful bidder, if it fails within the specified time limit to sign an
Agreement
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28. PERFORMANCE SECURITY
29. SERVICE LEVEL AGREEMENT (SLA)
The Bidder shall at his own expense, deposit with The Commissioner, Department of Women
and Child Development GoMP” within Fifteen (15) working days of the date of notice of award
(LOI) or prior to signing of the contract, whichever is earlier, an unconditional and irrevocable
Performance Bank Guarantee (PBG) from a Scheduled/nationalized Bank of a value equivalent to
10% of the Contract Value, acceptable to department, payable on demand, for the due performance
and fulfilment of the contract by the successful bidder.
The Commissioner, Department of Women and Child Development GoMP” may, without
prejudice to any other remedy for breach of contract, by written 7 days‘ notice of default sent to the
Successful Bidder, terminate the Contract in whole or part.
If the Successful Bidder fails to deliver any or all of the systems within the period(s) specified inthe
Contract, or within any extension thereof granted by the Purchaser pursuant to conditions of contract
clause or if the Successful Bidder fails to perform any other obligation(s) under the Contract.
In the event that The Commissioner, Department of Women and Child Development GoMP”
terminates the Contract in whole or in part, pursuant to the conditions of contract clause, it may
procure, upon such terms and in such manner, as it deems appropriate, systems or services similar
to those undelivered, and the Successful Bidder shall be liable to pay The Commissioner,
Department of Women and Child Development GoMP”for any excess costs for such similar
systems or services. However, the Successful Bidder shall continue the performance of the Contract
to the extent not terminated.
Penalty for the delay in deployment of Resources and Start of work:- Subject to conditions of contract if the successful bidder fails to commence the activities within the
time period as mentioned in Time Schedule (clause no 17) of the bid document, competent authority
in this case The Commissioner, Department of Women and Child Development GoMP” shall
without prejudice to its other remedies under the contract may levy following penalties:-
a. Deployment Penalties
SN Parameter SLA Penalty
1 First time deployment of all the required Manpower after the agreement is signed.
Deploy all the required Manpower at all the locations specified in Annexure ‗E‘ within the timelines mentioned in clause 17.
Penaltyof Rs.200/- per day per person if the required Manpower/Individual not being deployed as per agreement within the timelines.
Note:-If the delay is beyond the timelines as per clause 17, and no extension of time is given by the
department, the contract may be terminated by department and the entire Performance Bank
Guarantee will be forfeited. It is clarified here that if the delay in deployment of resources is on the
request of the department then, no penalty shall be imposed on the bidder for that time period.
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30. FORCE MAJEURE
b. Operational Penalties:-
S/l Parameter SLA Penalty
1 Shortfall of
attendance of the
individual s
deployed at
various locations
If the individual manpower is
absent for 3consecutive working
days without any prior notice &
approval.
Penalty of Rs. 200 per day per
resource absent, starting from the
3rd day onwards up to 2 weeks.
2 (a) Replacement
Of engaged
Manpower/Individu
als
The manpower/individuals initially
engaged are not to be replaced
during the tenure of the project. In
case Manpower/Individuals are
replaced, penalties will apply. (In
case without prior intimation to the
Department)
Monthly replacements upto 5% of
total Manpower deployed –
penalty is NIL
Monthly replacements beyond 5%
- Penalty of Rs. 1000/- per
Manpower shall apply beyond 5%
Manpower replacement.
2 (b) Inability to Provide/
deploy human
resources
At-least one person/manpower
should be available on a full time
basis at all times. In case no
manpower is made available by
Agency for a period of more than
2 weeks at a given location/
position, penalties will apply.
Penalty of Rs. 500/- per day per
resource absent/ not deployed
starting from the 3rd week
onwards.
Note: The penalties, if applicable, shall be deducted from the monthly payment against the
invoices of the agency. The maximum ‗operational penalty‘ that can be deducted from the
monthly invoice would be 20% of the ‗monthly service fees‘ (i.e. row Y of the financial bid).
Further, in case the value of total monthly ‗operational penalties‘, is 20% or more of the
monthly service fees for 2 consecutive months, the contract may be terminated and the
performance guarantee may be forfeited.
Notwithstanding the provisions of conditions of contract the Successful Bidder shall not be liable for
forfeiture of its performance security, liquidated damages or termination for default, if and to the
extent that, its‘ delay in performance or other failure to perform its obligations under the Contract is
the result of an event of Force Majeure.
For purpose of this Clause, Force Majeure means an event beyond the control of the Successful
Bidder and not involving the Successful Bidder‘s fault or negligence and not foreseeable. Such
events may include, but are not limited to, acts of The Commissioner, Department of Women and
Child Development GoMP” either in its sovereign or contractual capacity, wars or revolutions, fires,
floods, epidemics, quarantine restrictions and freight embargoes.
If a Force Majeure situation arises the Successful Bidder shall promptly notify The Commissioner,
Department of Women and Child Development GoMP” in writing of such conditions and the
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31. TERMINATION FOR INSOLVENCY
32. TERMINATION OF CONVENIENCE
33. DISPUTES AND ARBITRATION
cause thereof. Unless otherwise directed by The Commissioner, Department of Women and
Child Development GoMP”in writing, the Successful Bidder shall continue to perform its
obligations under the Contract as far as is reasonably practical, and shall seek all reasonable
alternative means for performance not prevented by the Force Majeure event.
The Commissioner, Department of Women and Child Development GoMP”may at any time
terminate the Contract by giving written notice to the Successful Bidder, if the successful bidder
becomes bankrupt or otherwise insolvent. In this event termination will be without compensation to
the Successful Bidder, provided that such termination will not prejudice or affect any right of action
or remedy, which has accrued or will accrue thereafter to COMPETENT AUTHORITY.
Department of Women and Child Development GoMP, by giving at least 60 days written
notice to the Successful Bidder may terminate the Contract, in whole or in part, at any time
for its convenience. The notice of termination shall specify that termination is for Department
of Women and Child Development GoMP convenience, the extent to which performance of
the Successful Bidder under the Contract is terminated, and the date upon which such
termination becomes effective. However any undisputed payment to the invoices of the task
accomplished by successful bidder would be paid by Department of Women and Child
Development GoMP.
If any dispute of any kind whatsoever shall arise between The Commissioner, Department of
Women and Child Development GoMP”and the Successful Bidder inconnection with or arising out
of the Contract, including without prejudice to the generality ofthe foregoing, any question regarding
its existence, validity, or termination, the parties shallseek to resolve any such dispute or difference
by mutual consultation. If the parties fail toresolve such a dispute or difference by mutual
consultation, the dispute shall be settled through a process of arbitration as defined in the provisions
of the Madhya Pradesh Madhyastam Adhikaran Adhiniyam, 1983and the award made there
under shall be final and binding upon the parties hereto, subject to legal remedies available under
the law. The Arbitration proceedings will be held at Bhopal, Madhya Pradesh, India.
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Section 3. JOB DESCRIPTION /POSITIONS under Poshan Abhiyan
Table: - B
Table: - C
Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
Consultant (Planning, Monitoring & Evaluation)
Rs. 60,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Consultant.
PG degree/diploma in Management/
Computer Applications/Computer
Science or B. Tech/BE in
IT/Computer Engineering or PG in
Science with formal training on
IT/computer with at least 55%
marks.
At least 3 years experience in
IT/ICT Systems implementation and analysis.
Project management experience.
Extensive experience in development and
implementation of web-based applications and mobile
applications and demonstrated knowledge and proficiency in M&E methodologies
5 years of experience in
IT system implementation and
analysis. Experience in managing
large scale technology implementation in
Government. Experience of working
with Government/Government
organizations. Experience in
implementation of mobile technology for
community health or nutrition (m-Health) programs.
Knowledge of statistical
software packages (e.g. SPSS, STATA, etc.)
1. Design a project plan detailing various activities to be
performed along for the implementation of Information and Communication Technology enabled Real Time
Monitoring (ICT-RTM) of ICDS with completion dates for the same;
completed and issues/ escalations/ risks; 3. Assist the Nodal Officer in overseeing the on-time
completion of activities of the Procurement, Operations, Training, Publicity, Recruitment, etc.;
4. Coordination with the State Department of Women and
Child Development/Social Welfare, SPMU team, training institutes, State Skill Development Mission, State IT
Mission and relevant Development partners for effective implementation of ICT-RTM;
5. Follow-up and facilitate necessary assistance to ensure
that the Mission plan is implemented in project districts in a timely manner;
6. Facilitate dissemination of relevant guidelines, reporting formats, training manuals and other documents
relevant to the Mission, developed by the NNRC-CPMU,
SN Positions No of Position
Level of Posting
Fixed Consolidated Remuneration
(in Rs. Per Man-Month)
1 State Consultant Planning, Monitoring and Evaluation
1
SPMU
(State
Level)
60,000/-
2 Consultant Health & Nutrition 1 60,000/-
3 Consultant Financial management 1 60,000/
4 Consultant Capacity Building & BCC 1 60,000/
5 Consultant Procurement 1 60,000/
6 Accountant 5 30,000/
7 Project Associate 5 25,000/
8 Secretarial Assistant/DEO 2 15,000/
9 Office Messenger/Peon 2 8,000/
10 District Coordinator 51 District
Level
30,000/
11 District Project Assistant 51 18,000/
12 Block Coordinator 453 ICDS
Project
Level
20,000/
13 Block Project Assistant 453 15,000/
Total 1027
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Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
Excellent oral and written
communication skills in English and conversant in local
language. Good computer skills.
Knowledge of project
management techniques.
at the state, district and sub-district level.
7. Develop a program evaluation framework to identify areas for improvement;
8. Ensure data for indicators on implementation within the results monitoring framework of the project is updated every six months and made available to MWCD;
9. Support documentation and dissemination of best practices on ICT-RTM in the Mission and facilitate cross
learning on the same across districts; 10. Support the Director and Joint Project Coordinators in
the preparation of quarterly and annual progress
reports; 11. Develop processes for the smooth functioning of ICT-
RTM, like, transfer of devices in case AWWs quit/new AWWs join etc.
12. Assist the Director in obtaining necessary approvals,
inputs and feedback on implementation, monitoring and evaluation of related activities.
13. Periodically share progress reports detailing tasks completed and issues/ escalations/ risks related to the implementation of ICT-RTM with relevant counterparts
at the MWCD and collate and provide relevant information as and when required by the MWCD.
14. Monitor and liaison with the State, District and Block Helpdesk to ensure technical support issues are
addressed satisfactorily and promptly and that issues are being properly triaged.
15. Guide and support State, District and Block level
officials in the usage of ICT-RTM in a timely manner, with quality.
16. Any other activity, identified by the Director in-charge of Mission, as relevant to the Mission.
Consultant (Health & Nutrition)
Rs. 60,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Consultant.
PG degree in Nutrition/ Public
Health/ Social Sciences/ Rural
Development Community
Medicine with at least 55%
marks
At least 3 years experience in
planning, implementation and
monitoring of child and women nutrition programmes.
For applicants with PhD (in
nutrition related subjects), 3
years of doctoral time would be counted as 3 years of experience.
Expertise in MS Office including Word, Excel and PowerPoint.
Good understanding of
decentralized planning and supportive supervision.
Excellent oral and written
communication skills in English and ability to converse in local
language.
5 years of experience of
working in nutrition/ public health/ social
development programmes. Experience of working
with Government/ Government
organizations/ inter-organizations.
In-depth knowledge of key nutrition issues and
nutrition programmes. Knowledge of project
management techniques.
1. Provide technical leadership and facilitate designing of
nutrition related activities and pilots to be implemented in the Mission.
2. Provide managerial leadership and facilitate development of annual Mission’s work plans.
3. Facilitate implementation of all nutrition related
activities in the Mission, including multi-sectoral nutrition actions.
4. Provide necessary assistance to ensure that plans are implemented in a timely manner to achieve the agreed milestones of the Disbursement Linked
Indicato₹ 5. Facilitate the dissemination of relevant guidelines,
reporting formats and documents relevant to the Mission, developed by MWCD, at the state, district and sub-district levels.
6. Ensure data for the results monitoring framework of the project is updated every six months and made
available to the MWCD. 7. Monitor and review progress of all project
interventions and indicators of the results monitoring framework, identify bottle necks in achievement/reporting of results and facilitate
supportive action to resolve these. 8. Ensure availability of state approved project related
documentation on the website of DWCD. 9. Facilitate verification of achievement of milestones of
Disbursement Linked Indicators by the Independent
Verification Agency. 10. Identify emerging needs from the Mission and
facilitate action through Director in-charge of Mission. 11. Support the Director in facilitating meetings with
technical expert committees, relevant line
departments such as, Departments of Health and Family Welfare, Rural Development, Social Welfare,
Agriculture, Horticulture, Food Processing etc. and other stakeholders on nutrition & multi-sectoral
issues. 12. Support documentation and dissemination of best
practices in the Mission and facilitate cross learning on
the same across districts. 13. Monitor and review progress of all nutrition related
Mission activities and indicators, identify areas and districts in need of support and take follow up
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Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
supportive action as required.
14. Support preparation of quarterly and annual project progress reports.
15. Liaison and coordinate with external stakeholders. 16. Any other activity, identified by the Director, as
relevant to the Mission.
Consultant (Financial Management)
Rs. 60,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Consultant.
CA/ CS/ CMA (CWA) or MBA (Finance) from reputed institute
with at least 55% marks.
At least 3 years qualification experience out of which 1 year
should be in Government/ PSU/ international agencies.
Exposure to budgeting, audit and
treasury functions. Knowledge of state budgetary,
treasury and finance rules. Expertise in MS Office including
Word, Excel and Power Point.
Or
Government employees retired as
Under Secretary(Pay Level-11) or
equivalent with at least 5 years’
experience of financial management
/budget/Government treasury
accounting.
5 years of experience in finance management.
In-depth knowledge and expertise in financial
management, internal controls/ systems
development & implementation, government treasury
accounting, auditing & reporting, taxation,
general management and ability to resolve problems
or situations that requires the exercising of good judgement.
1. Ensure proper financial control and management of Mission in implementation in the State.
2. Provide support to timely preparation of annual budget
estimate keeping in view of the approved allocations and past expenditure under the Mission.
3. Facilitate allocation of budget to districts and blocks and maintain budget allocation register.
4. Keeping track and maintain database of funds released
by MWCD and utilized in the State. Process the revalidation of unspent balances, if any.
5. Prepare the Financial Management Reports (FMR) under Eligible Expenditure Program (EEP) of NNM and
arrange to send the duly approved one to MWCD on time.
6. Collection of monthly financial reports from districts and
blocks and ensuring reconciliation with Treasury and Accountant General (A&E) on a monthly quarterly
basis. 7. Liaison with the State Finance Department, Treasury
and MWCD on financial matters under the directions of
Director for budget allocation, re-allocation and other approvals.
8. Keep track and maintain ledger book of all expenditures incurred and ensure reconciliation with the Finance Department/ Treasury.
9. Liaison with the Accountant General Office at the State level for annual audit of the project financial statements
for expenditures at the State level. This will involve preparation of annual financial statements based on
reconciled expenditures, schedules of pending AC Bills and Ucs and facilitate in completion of audit by the AG as per standard Terms of Reference by July 31 of each
year and submit it to MWCD by September 30 of each year.
10. Coordinate with Accountant General Office to address the audit objections / internal control weaknesses, issues of disallowances, if any, in consultation with
Director. 11. Provide financial and commercial advices and
assistance in various procurement proposals for goods and services.
12. Provide orientation training as required to the District
Mission teams on the financial issues. 13. Any other finance related activities of the Mission that
may be assigned by the Director, including payment of bills etc. and ensuring adequate internal controls to support the payments.
Consultant (Capacity Building & BCC)
Rs. 60,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Consultant.
PG degree in Social Sciences/
Health Communication/ Mass
Communication/ Rural
Development that includes
courses on training/capacity
building management in
nutrition/public health with at
least 55% marks
At least 3 years experience in
planning and implementing 35ounselo change communication and capacity
building interventions in public health/ nutrition programmes.
Expertise in MS Office including Word, Excel and PowerPoint.
Professional experience in planning, implementation and
monitoring of training programs and state and district levels.
Excellent oral and written
5 years of experience of working in nutrition/
public health/ social development programmes.
Good knowledge and understanding of public
health/ nutrition programmes.
Experience of working with Government/
Government organizations/
international agencies Knowledge of project
management techniques
1. Provide technical leadership and facilitate development and deployment of Behaviour Change
Communication and Capacity Building interventions in the Mission.
2. Support development of work plans and budget for all
training plans under Mission in consultation and collaboration with the Director in-charge of Mission
and other technical consultants. 3. Coordination with the State Department of Women
and Child Development/Social Welfare, SNRC-SPMU
team, training institutes, State skill development mission, State IT missions and relevant Development
& NGO partners for effective deployment of training programs.
4. Facilitate dissemination of relevant guidelines, reporting formats, training manuals and other documents relevant to the Mission, developed by the
NNRC-CPMU, at the state, district and sub-district level.
5. Provide technical support to training programs at state, district, block, sector and Aanganwadi Center levels; ensure adherence to training modules and
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Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
communication skills in English
and ability to converse in local language.
guidance provided by the MWCD
6. Identify high quality master trainers in the states, organize training of master trainers for various
interventions, including CAS deployment, and Incremental Learning and follow up on quality of training program.
7. Follow-up and facilitate necessary assistance to ensure that training plans are implemented in a timely
manner to achieve agreed milestones of the Disbursement Linked Indicato₹
8. Coordinate documentation relating to assessment of
training programs. 9. Ensure maintenance and management of records and
progress reports at sector, block, district and state levels.
10. Ensure data for indicators on training within the
results monitoring framework of the Mission is updated every six months and made available to the
NNRC-CPMU. 11. Monitor and review progress of all training
interventions and relevant indicators of the results
monitoring framework, identify bottle necks in achievement/reporting of results and facilitate
supportive action to resolve these. 12. Support designing of 36ounselo change
communication interventions and pilots, if any. 13. Support the Director in organizing and facilitating
meetings with technical expert committees, relevant
line departments such as, Health and Family Welfare, Civil Society Organizations and other stakeholders on
issues related to 36ounselo change communication & capacity building.
14. Monitor and review progress of all 36ounselo change
communication & capacity building interventions and indicators, identify areas in need of support and take
follow up supportive action, liaison and coordinate with external stakeholders in consultation with Director.
15. Support districts in preparation of annual training plan, planning and organizing trainings as per the
finalized training plan. 16. Orient and build capacities of district and block level
Mission staff on all training related guidelines, manuals, tools etc.
17. Carry out periodic supportive supervision visits,
prioritizing poor performing districts to monitor the progress of planned trainings.
18. Prepare training plan progress report detailing the users who have received/missed training.
19. Ensure timely conduction of refresher trainings.
20. Facilitate verification of achievement of milestones of Disbursement Linked Indicators for the Independent
Verification Agency. 21. Any other activity, identified by the Director, as
relevant to the project.
Consultant (Procurement)
Rs. 60,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Consultant.
PG degree in Supply Chain
Management/ MBA with
specialization in Operations / Supply
Chain Management
At least 3 years experience in
application maintenance / 4 years experience in supply chain
management and procurement planning.
Experience of working with front line workers of Government
Department and training on IT / Mobiles/Compute₹
Problem solving skills. Good oral and written
communication skills in local language.
Computer literacy a must.
5 years experience in
working on technology and software application
support. Proven ability to
successfully handle multiple tasks specially IT
and Supply Chain Management, within a team with attention to
detail.
1. Review quality of goods procured and disseminated
through the project and recommend remedial actions where quality of goods are compromised.
2. Responsible for overall management of the help desk
and ensuring that the incidents are being registered and later resolved by the team.
3. Lead the L2 Support team and provide directions to the team membe₹ Responsible for ensuring technical support issues are addressed satisfactorily and
promptly and that issues are being properly triaged 4. Support in resolving complex problems
5. Interface with Central help desk team on bugs 6. Help the State help desks / Ministry Users in
troubleshooting issues with CAS software
7. Flag critical software errors 8. Train the District Help desk
9. Any other related activities of the project that may be assigned by the Director.
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Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
Or
Government employee retired as
Under Secretary (Pay Level-11)
or equivalent with at least five
years’ experience in
procurement.
Accountant
Rs. 30,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance of
the Accountant.
PG degree in Commerce/
Accounting/ CWA-Inter/CA- Inter
with at least 50% marks
At least 3 years experience in accounting with exposure in
budgeting & audit out of which 1 year should be in Government/
PSU. Expertise in MS Office including
Word, Excel and PowerPoint.
Or
Government employees retired
as Accountant with at least five
year’ experience/Accounts
Officer/Audit Officer with at least
3 year’ experience.
5 years experience in
accounting with
exposure in budgeting & auditing.
Knowledge of
administrative system and procedures of the
Central Government, any accounting software
will be an added advantage.
Strong computer skills,
especially in the use of
MS Word and Excel.
1. Provide support to preparation of project budget
estimates keeping in view of the approved allocations and past expenditure under the Mission, revised
estimates, if any, and ensure its submission to the MWCD.
2. Keep track and maintain database of funds released
by MWCD and the yearly utilization certificates to be submitted by the State; process timely re-validation of
unspent balances, if any. 3. Ensure timely submission of the financial reports
(FMRs) to MWCD.
4. Process bills for timely payment/re-imbursement of all expenditures incurred in the SNRC-SPMU including
monthly remuneration of the Consultants and other Mission staff, ensuring adequate internal controls to
support the payments. 5. Liaison with the IFD/Budget Section/Plan Unit of
MWCD for budget allocation, re-allocations and other
approvals as may be necessary from time to time. 6. Keep track and maintain ledger book of all
expenditures incurred in the SNRC-SPMU and ensure reconciliation with the Pay & Accounts Office on a quarterly basis.
7. Liaison with the AG Civil Audit for annual audit of the Mission and financial statements of the SNRC-SPMU;
8. Any other financial related activities of the project that may be assigned by the Director.
Project Associate
Rs. 25,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
Graduate in Computer Science or IT
At least 2 years work experience
in the relevant field
Formal training in IT/mobile applications.
Experience in working with technology and software
application support. Previous experience in working
with front line workers of Government Department and
training on IT/Mobiles/Compute₹ Good oral and written
communication skills in local language.
Computer literacy must.
PG Degree in Computer
Science or IT with 3 years experience in application maintenance and support.
Proven ability to successfully handle
multiple tasks within a team environment and
great attention to detail. Problem solving skills
must.
1. User account management, including updating roles and permissions.
2. Master data management and updating. 3. System administration.
4. Provision of support to State level officials in using CAS web application.
5. Coordination with OEMs, telecom companies, etc. on
issue resolution. 6. Training of District helpdesk.
7. Supervision District helpdesk. 8. Escalation of issues to Software Development Agency
as needed.
9. Provision of general application support i.e. solve issues escalated from Block level in regard to mobile
application, web application or reporting. 10. Management of web application i.e. extend user
management support, set and update new roles and
permissions and release new apps for auto-update. 11. Management of addition and removal of users from
system 12. Data analysis and knowledge extraction. 13. Any other tasks that may be assigned by the Director.
Secretarial Assistant/DEO
Rs. 15,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
As per State norms As per State Requirements
Office Messenger/ Peon)
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Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
Rs. 8,000/- per
month or as per
respective State’s
extant Wage Act.
As per State norms As per State Requirements
District Coordinator
Rs. 30,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
Graduate or
Certification/ Diploma in Computer
Science or IT
At least 2 years experience in
application maintenance & support.
Good oral and written
communication skills in local
language. Computer literacy must.
Willingness to travel a must. Mandatorily local candidates
should be engaged.
4 years experience in
application maintenance and support.
Formal training on IT/ computer
Experience working
with technology and
software application
support
Proven ability to
successfully handle multiple tasks within a
team environment Great attention to detail
and problem solving skills
1. Supporting training of Block helpdesk in ICT-RTM.
2. Supervise Block helpdesk. 3. Support District level ICDS officials on usage of CAS
system. 4. Escalate issues as needed. 5. Logging and managing issues in the Issue Tracker
application (CAS application). 6. Provide general application support i.e. solve issues
escalated from Block level in regard to mobile application, web application or reporting.
7. Extend help for lost/stolen phones.
8. Monitor worker activity reports. 9. Follow up on actions from activity reports.
10. Any other tasks that may be assigned by the Director.
District Project Assistant
Rs. 18,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
Graduate Degree/Post Graduate
Diploma in Management/ Social
Sciences/ Nutrition,
Minimum 2 years work
experience
of capacity building, with
supervisory skills
Good oral and written
communication skills in local language and fair skills in
English Good computer skills/knowledge
of internet/email Ability to work in a team and
willingness to travel extensively. Mandatorily local candidates
should be engaged.
3 years experience of
working in social program.
Experience of working
on Government Programs in the social sector –Health,
Nutrition, Education, Water and Sanitation
1. Support and supervise timely implementation of all
Mission activities in the district. 2. Facilitate and participate in all capacity building
initiatives undertaken within the project at district and block levels.
3. Periodically assess capacity building needs of district
and block level ICDS staff and functionaries and organize and facilitate relevant trainings as per the
guidance of the DPO and Commissioner/Director, ICDS. 4. Ensure timely completion and monitoring of planned
community mobilization activities within the district to
strengthen the demand for ICDS services. 5. Make regular monitoring and supportive supervision
visits within the district to provide on-site support to CDPOs and the ICDS Supervisors to ensure all project
activities are completed as per schedule. 6. During monitoring and supervision visits review and
ensure maintenance of reporting formats for all Mission
activities. 7. Ensure effective coordination between the existing
ICDS programme activities and project activities, wherever required, in collaboration with the DPO.
8. Ensure collation of Utilization Certificates from
Aanganwadis for activities under the Mission and their correct aggregation at the CDPO and DPO levels.
9. Prepare monthly progress/monitoring reports in the prescribed formats for project activities and submit the same to the DPO and Commissioner/Director, ICDS.
10. Coordinate with the related line departments at the district level for facilitating convergent/ multi-
sectoral activities under the Mission. 11. Facilitate engagement with potential civil
society organizations, NGOs, etc. for partnership and support for project implementation.
12. Any other task assigned by DPO.
Block Coordinator
Rs. 20,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
Graduate.
At least 2 years experience of
working with technology and
software application support
Good oral and written
communication in local language Mandatorily local candidates
should be engaged.
Formal training on IT/ computer
Worked with front line workers in any Social
Development Program of Government
Proven ability to successfully handle
multiple tasks within a team environment
Attention to detail and problem solving skills
1. Supporting training of AWWs and Supervisors in Information and Communication Technology enabled Real Time Monitoring (ICT-RTM).
2. Monitoring usage of ICT-RTM by AWWs by using CAS Reports and follow-up on low usage.
3. Providing in-person and over-phone troubleshooting support to users facing hardware or software problems with mobiles, tablets and basic issues with
CAS application. 4. Logging issues in the Issue Tracker application, which
is part of CAS. 5. Training reinforcement to AWWs identified as low
performers using CAS Reports. 6. Providing performance feedback to AWWs. 7. Submitting phones to Original Equipment
Manufacturer (OEM) for hardware replacement and repair.
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Section 4. JOB DESCRIPTION /POSITIONS under One Stop Center
Consolidated
Remuneration
Essential Qualification and
Experience
Desirable Scope of Work
8. Escalation of issues to Block/District Coordinator via
the Issue Tracker application. Criteria for escalation will be defined in CAS Guidelines.
9. Supporting Block level ICDS officials on usage of CAS system.
10. Any other task as indicated by CDPO.
Block Project Assistant
Rs. 15,000/- per
month.
Annual increase @
3% of
remuneration may
be granted, subject
to performance.
Graduate.
At least 1 year experience of
working with Community/Local Government
Good oral and written communication in local language
Mandatorily local candidates
should be engaged.
Worked with front line
workers in any Social Development Program of
Government Proven ability to
successfully handle multiple tasks within a
team environment Attention to detail and
problem solving skills
1. Supervising overall implementation of the Mission
activities in the block.
2. Organization/facilitation of the trainings of the ICDS Supervisors and AWWs in coordination with the
District Team.
3. Making regular supportive supervision visits to AWCs,
provide on-site support to AWWs and monitor implementation.
4. Preparing monthly progress/monitoring reports in the
prescribed format and submit the same to the District Coordinator; etc.
5. Any other task as indicated by CDPO.
Table: - B
Table: - B
Consolidated
Remuneration
Essential Qualification and
Experience
Scope of Work
Case Worker Rs 23000
(including all
taxes)
Case Worker: This service could be
outsourced to any woman having a Law
degree/ Masters in Social Work with at
least 3 years‘ experience of working on
violence against women issues in a
Government or Non-Government
project/programme. She should be a
resident of the local community so that
local human resource and expertise is
1. Case Workers will work in shifts to provide 24 hour service at OSC. 2. She will provide assistance and support to the Centre Administrator
in facilitating services to women accessing OSC. 3. She will intervene in cases of VAW and will take them to their logical
conclusion. 4. She will be responsible for other work as assigned by the Centre
Administrator
SN Positions No of Position
Level of Posting
Fixed Consolidated Remuneration (in Rs. Per Man-Month)
1 Case Worker 2
OSC
(District
Level)
23,000/-
2 Para Legal Personnel/ Lawyer 1 23,000/-
3 Counsellor 1 23,000/
4 IT Staff 1 13,000/
5 Multi- purpose Helper 3 10,000/
6 Security Guard/ Night Guard 3 10,000/
Total
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40ounselo for effective functioning of
the centre. Maximum age limit is 45
years.
Para Legal Personnel/ Lawyer Rs 23000
(including all
taxes)
For Legal Counselling –The legal
counseling service could be outsourced
to any person having a background in
Law/ Social Sciences with para legal
training or knowledge of laws with at
least 3 years‘ experience of working
within a Government or Non-
Government project/programme on
VAW at the district.
Maximum age limit is 45 years.
1. She/he will inform and orient the woman about her legal rights and help/guide the woman to initiate legal proceedings against the abuse/violence suffered, if she is willing to do so.
2. She/he will coordinate/liaise with the Public Prosecutor or the SLSA/DLSA Lawyer, to support the woman even after her case has been filed in court as well as to ensure there is follow-up of the case to its logical conclusion.
3. She/he will simplify legal procedures for the affected women and advocate for her exemption from court hearings.
4. She/he will facilitate speedy and hassle free police and court proceedings through the employment of video conferencing facility for the recording of statement of women affected by violence.
Counsellor Rs 23000
(including all
taxes)
For Psycho-social Counselling –The
counseling service could be outsourced
to any woman having a postgraduate
degree in Social Work/ Clinical
Psychology with at least 3 years of
experience of working as
Counsellor/Psychotherapist in a
reputed Mental Health Institute/Clinic at
the District/State level. Maximum age
limit is 50 years.
1. She will provide psychological 40ounselor40 and guidance to the woman affected by violence and support in referral services that may be deemed fit for the women affected by violence based on her needs.
2. She will help draft the case history of the women affected by violence
IT Staff Rs 13000
(including all
taxes)
For IT Activities –The IT services could be outsourced to any person who is a graduate with a diploma in computers/ IT etc with a minimum of 3 years of experience in data management, process documentation and web based reporting formats, video conferencing in either at the level of state/ district/ NonGovernmental/ IT based organization. Maximum age limit is 35 years.
1. IT Staff will work in shifts to provide 24 hour service at OSC. 2. The IT Staff would generate the Unique ID of the women affected by
violence through web based software. 3. She/he would document the case history as provided by the Centre
Administrator, Counsellor, Paramedic, Lawyer and Police Facilitation Officer and record proceedings for case management as well as develop the web based data, help in video conferencing, data entry operations etc.
4. She/he would be responsible for keeping record of CCTV footage at OSC.
5. She/he would follow strict proceedings to maintain privacy with regard to data generated and will ensure that name and other details of aggrieved women remain confidential in each step of case history documentation.
6. She/he will assist the police facilitation officer/40ounselor/ Para Medical Personnel/ Para Legal Personnel to document the case history.
7. She/he would draft the monthly/quarterly report based on the MIS, web based data collection which would be approved at the level of the Centre Administrator for submission to the Management Committee.
Multi- purpose Helper Rs 10000
(including all
taxes)
For Multi-purpose Activities –The multi-purpose activity could be outsourced to any person who is literate with at least 3 years of experience of working as a helper, peon etc. Maximum age limit is 35 years.
1. Multi- purpose Helper will work in shifts to provide 24 hour service at OSC.
2. She would be responsible for maintaining hygiene and sanitation at OSC.
3. It would be her responsibility to clean the toilets (daily at such frequency which keeps it clean all the time), dispose the garbage, change the bed sheets, pillow covers (weekly) of shelter room.
4. She will offer water to the visitors, maintain visitor register, provide information on legal aid/ police/ medical assistance sheet to the women,
5. She will provide basic Kit containing soap, comb, shampoo, sanitary pad, tooth brush, tooth paste, diapers (in case of infants) and
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sewing kit to the woman who is availing the facility of temporary shelter at OSC.
6. She will help any other staff with referrals and do such other ancillary work as requested by the Centre Administrator.
Security Guard/ Night Guard Rs 10000
(including all
taxes)
For Maintaining Safety and Security – The safety and security of the One Stop Centre could be outsourced to any person having at least 2 years of experience of working as security personnel in a government or reputed organization in the district/ state level. He/ She should preferably be retired military personnel and should be hired after police verification and registration. Maximum age limit is 35 years.
1. Security Guard/Night Guard will work in shifts to provide 24 hour service at OSC.
2. The Security Guard/ Night Guard would be responsible for the overall security of OSC.
3. She/he would be responsible for safety of all capital assets, furniture and equipment at OSC.
Note:-
1. In addition to above, there may be some additional job description/ positions as per the
requirement, which may be notified to the successful bidder from time to time.
2. The remuneration to be paid to each position is mentioned above.
3. The payment of Minimum wages shall be complied with across all positions.
4. Payment would comprise of the salary paid to the number of Man powers engaged and the
corresponding percentage as quoted in the Financial Bid by the successful bidder.
5. The Agency shall submit the relevant credentials/ documents to the authorities/department
regarding the qualifications & experience of the deployed resources.
6. The authorities reserve the right to reject the candidate if the qualification/experience
doesn‘t match with the desired levels. The agency in such a case shall deploy the alternate
Manpower within the overall specified timelines. It is advisable that the Agency should keep
some backup of the Manpower s to comply with the resource change requirement, if any to
meet the overall timelines.
7. If the Authorities are not satisfied with the performance of a particular manpower/Individuals
engaged for the task, a notice can be issued to Agency for replacement of such
manpower/individual. The Agency shall replace the Manpower within one month of such
notice to Agency.
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Section: 4 ANNEXURES
31. ANNEXURE A - PROPOSAL FORM
(Technical Proposal Format)
Date: ___/___/2018
To,
The Commissioner, Department of Women and Child Development GoMP
Address: 28A, plot no. Arera Hills, Bhopal 462004
Phone: 0755- 200918
Subject: Proposal for Selection of Agency for Hiring Skilled Manpower under POSHAN
ABHIYAN”
Dear Sir,
Having examined the Bid Document, the receipt of which is hereby duly acknowledged, we,
theundersigned, offer to provide services for Selection of Agency for Hiring Skilled Manpower”
forDepartment of Women and Child Development GoMP and to meetsuch requirements &
provide such services as are set out in the Bid Document.
We hereby attach the Technical Bid as per the requirements of the tender document.
We undertake, if our Bid is accepted, to adhere to the implementation plan (Key Events/Activities
and dates of the project) put forward in the RFP or such adjusted plan as maysubsequently be
mutually agreed between us and The Commissioner, Department of Women and Child
Development GoMPor its appointedrepresentatives.
We agree that you are not bound to accept the lowest or any Bid Response you may receive.
Wealso agree that you reserve the right in absolute sense to reject all or any of the
products/services specified in the Bid Response without assigning any reason whatsoever.
It is hereby, confirmed that I/We are entitled to act on behalf of our
corporation/company/firm/organization/Agency and empowered to sign this document as well as
such other documents whichmay be required in this connection.
Dated this …………………………. Day of …………………..2018 (Signature) (In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of: (Name and address of the Bidder) Seal/Stamp of Bidder
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