Department of Human Resources 1

8/3/2019 Department of Human Resources 1

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Employees Engagement on increases the success of a service organization

A case Study of State life Insurance

Mahwish khan

ID#5279

DEPARTMENT OF HUMAN RESOURCES

FACULTY OF MANAGEMENT SCEINCE

KHAIDM ALI SHAH BUKHARI INSTITUTE OF TECHNOLOGY (KASBIT)

CERTIFICATE

I am pleased to certify that Miss. Mahwish khan D/o Mr. Zar khan has satisfactorily carried out

a research work, under my supervision on the topic of Impact of Is Employees engagement

increases the success of a service organization?: A case study of State life insurance

corporation of Pakistan. I further certify that she distinctive original research and her thesis is

worthy of presentation to the Department of Human Resource, Faculty of Management

Sciences, Khadim Ali Shah Bukhari Institute of Technology (KASBIT) for the degree of MBA.

Project Supervisor

Sheikh Asim Athar


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Mahwish khan

ID#5279

DEDICATION

My parents

&

Honorable teacher


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Mahwish khan

ID#5279

PREFACE

I would like to express my gratitude to all those who gave me the possibility to complete this

research. I am deeply indebted to my supervisor Mr. Sheikh Asim Athar, whos help,

stimulating suggestions and encouragement helped me in all the time of research for and

writing of this report.

My former colleagues from the class who supported me in my research work. I want to thank

them for all their help, support interest and valuable hints


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Mahwish khan

ID#5279

ACKNOWLEDGEMENT

We want to show our sincere gratitude to all those who made this study possible. First of all,

we are very thankful to the helpful staff and all the faculty of KASBIT management. One of the

most important tasks in every good study is its critical evaluation and feedback which was

performed by our project supervisor Mr. Sheikh Asim Athar. We are very thankful to our

supervisor for investing his precious time to discuss and criticize this study in depth, and

explained the meaning of different concepts and how to think when it comes to problem

discussions and theoretical discussions.

All this, made our tasks very interesting and challenging for us, it also provided us an

opportunity to remove any flaws and weaknesses. So openly and warmly welcomed us to use

previous observations and take in-depth interviews and discussions about the work.

Our sincere thanks go to our family members, who indirectly participated in this study by

encouraging and supporting us.


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Mahwish khan

ID#5279

ABSTRACTThe purpose of the research serves as a feedback tool for management providing baseline and

ongoing measures of employee perceptions ensures that the organization meets its

commitment to cultivate a work .In this manner literature review help out with the variables to

meet certain tasks involve in the employee engagement .Few variables such as job

involvement, selection of the right people, emotions management has a great impact on

employee engagement. Job involvement show the better performance in the organization if

employee relationship is good in it. Selection of right people has positively impact in it, enhance

the performance in the organization similarly limitation of the research create a problem for

collecting data to the employees of the organization, due to the shortage of the time.

Objectives such as (1)To find the impact of job interest on employee engagement(2)To

determine the impact of impact of job interest on employee engagement(3)To find the impactof employee engagement on task identity ,provide a better result for the evaluation of the

performance in the organization of the employee engagement. Similar manner conclusion

reveals that employee engagement has a great impact on its performance. Which enhances due

to many factors in the organization .Recommendation provided that the further employee

engagement enhances performances in the organization as the outcome manner creates global

challenges.


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Mahwish khan

ID#5279

LIST OF TABLES

S.NO CONTENTS PG NO.

4.1.1 Chart on analysis to determine the impact of job interest on employees

motivation

32

4.2.1. Chart on analysis to determine the impact ofjob interest on employeesperformance

33

4.3.1 Chart on analysis to determine the impact of job interest on achieving

status of market leader

34

4.4.1 Chart on analysis to determine the impact of job interest on increasessuccess of an organization.

35

4.5.1 Chart on analysis to determine the impact ofemployee engagement ondeveloping the sense of responsibility.

36

4.6.1 Chart on analysis to determine the impact ofemployee engagement ontask identity.

37

4.7.1 Chart on analysis to determine the impact ofemployee engagement onworkers autonomy.

38

4.8.1 Chart on analysis to determine the impact ofemployee engagement onreduces operations errors.

39

4.9.1 Chart on analysis to determine the the impact of employeeengagement on feedback from their supervisor.

40

4.10.1 Chart on analysis to determine the impact of employeeengagement on employees empowerment.

41


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Mahwish khan

ID#5279

LIST OF GRAPHS

S.NO CONTENTS PG.NO.

4.1.2 Graph on analysis to determine the impact of job interest on employees

motivation.

32

4.2.2 Graph on analysis to determine the impact of job interest on

employees performance

33

4.3.2 Graph on analysis to determine the impact of job interest on achievingstatus of market leader.

34

4.4.2 Graph on analysis to determine the impact of job interest on increases

success of an organization35

4.5.2 Graph on analysis to determine the impact ofemployee engagement

on developing the sense of responsibility

36

4.6.2 Graph on analysis to determine the impact ofemployee engagementon task identity

37

4.7.2 Graph on analysis to determine the impact ofemployee engagementon workers autonomy.

38

4.8.2 Graph on analysis to determine the impact of employee engagementon reduces operations errors.

39

4.9.2 Graph on analysis to determine the impact of employee engagement

on feedback from their supervisor.

40

4.10.2Graph on analysis to determine the impact of employee engagementon employees empowerment. 41


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Mahwish khan

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TABLE OF CONTENTS

S.NO CONTENTS PG.NO.

01Certificate

i

02Dedication

ii

03Preface

iii

04Acknowledgement

iv

05 Abstract v

06List of tables

vi

07List of graph

vii

08 Chapter-1

09 1.0Introduction 1

101.1Background

1

11 1.2Purpose of employees engagement 1

12 1.3Introduction of organization 2

13 1.4Statement of problem 3

14 1.5Objectives 3

15 1.6Hypothesis 4

16 1.7Significance of research 5

17 1.8Scope of the study 5

18 1.9Limitation of the study 5

19 Chapter-2

20 2.0Literature Review 6

21 2.1Job Involvement 7


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Mahwish khan

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22 2.2Organizational Commitment 7

23 2.3Disengaged Employees 7

24 2.4Meaningfulness 8

25 2.5Workplaces 826 2.6Resources 8

27 2.7Repayment of resources 8

28 2.8Business outcomes 9

29 2.9workplace engagement 9

30 2.1.0Situations 9

31 2.1.1Emotional Experiences 9

32 2.1.2Gender differences 9

33 2.1.3Health and personal values 10

34 2.1.4Emotions Management 10

35 2.1.5Renewing Employees 10

36 2.1.6Pshychological Differences 11

37 2.1.7Employee interest in workplace 11

38 2.1.8Organizational belief 11

39 2.1.9Emotional levels 11

40 2.2.0Unsafe Situations 12

41 2.2.1Workplace performance 12

42 2.2.2Employee decisions 12

43 2.2.3Satisfaction level in employee 13

44 2.2.4Negative emotions 13

45 2.2.5Four emotions role play in organization 13

46 2.2.6Mission of an employee 14

47 2.2.7Selection of right people 14

48 2.2.8Understanding with employee 14

49 2.2.9Growth in business outcomes 14

50 2.3.0Customer satisfaction 15

51 2.3.1Friendship of an employee 15

52 2.3.2Hospitable services climate 15

53 2.3.3Age similarity 16


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Mahwish khan

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54 2.3.4Job attitudes 16

55 2.3.5Supporting conditions 17

56 2.3.6Co-worker dissimilarity 17

57 2.3.7Performance 17

58 2.3.8Employee management relations 18

59 2.3.9Younger relations 18

60 2.4.0Employee absentism 18

61 2.4.1Part time employees 19

62 2.4.2Women relations 19

63 2.4.3Commitment changes 19

64 2.4.4Emotional and cognitive aspects 19

65 2.4.5Emotional outcome 20

66 2.4.6Business care 20

67 2.4.7Manager role 20

68 2.4.8relationships with manager 2169 2.4.9Involvement and satisfaction 21

70 2.5.0Jobs interest 21

71 2.5.1Rational commitment 22

72 2.5.2Significant research 22

73 2.5.3Self expression 22

74 2.5.4customers connection 23

75 2.5.5Trust 23

76 2.5.6Dependency of employees 23

77 2.5.7Disengagement 2378 2.5.8Self in role 24

79 2.5.9Socio-cultural 24

80 2.6.0Job motivation 24

81 2.6.1Profitability 24

82 2.6.2Combination of personal values and gender differences 25

83 2.6.3Suuport factor 25

84 2.6.4Natural demography 25

85 2.6.5Participation 25

86 2.6.6Turnover 26

87 2.6.7Satisfaction level with new employees 26

88 2.6.8Burnout 26

89 2.6.9Perceptions of workplace 27

90 2.7.0Positive perceptions of employees 27

91 2.7.1Positive and negative relationships 28

92 2.7.2Co-worker dissimilarity habits 28


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Mahwish khan

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93 2.7.3Age group identity 28

94 2.7.4Harmonious relationship with co-worker 29

95 2.7.5Job interest on different perspective 29

96 2.7.6Employee perceptions 30

97 Chapter- 398 3.0 Research methodology 31

99 3.1 Research design 31

100 3.2Sampling design 31

101 3.3Data collection 31

102 Chapter -4

103 4.0 statistical analysis 32

104

4.1Analysis of objectives: To find the impact of job interest on employees motivation.

32

105 4.2Analysis of objectives 33






111 4.8 39

112 4.9 40

113 41

114

115

116

117

118

119

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Mahwish khan

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Department of Human Resources 1

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