Demostrate trust behaviour

DEMOSTRATE TRUST BEHAVIOURPrepared By :

Kajal Singh(100460107061)

Dolly Parmar(100460107063)

Bhavya Shah(100460107060)

Mittal Rathod(100460107059)

Keyur Tailor(100460107058)

Some Survey Numbers

• 70% of employees believe that trust and loyalty within the firms is declining

• 60% do not believe that their management is upright, ethical and honest

• 50% believe that lack of trust is a problem in their workplace (57 organizations surveyed)

• 70% won’t speak up because they fear repercussions

What Is Trust????

The Importance of Trust

• Productive relationships are based on trust – often unrecognized and taken for granted

• It’s a resource that increases with use

• Enables coordination without coercion

• Enables commitments to be undertaken in situations of high risk

ROOTS of LACK of TRUST

• Feelings of denial

• Lack of social inclusion

• Sense of vulnerability

• No positive attachment experience

Acting always with honesty and integrity—and without

hidden agenda

Keeping your promises

Meeting your obligations to look out for other people’s

interest as well as you

own interest

Openness in communicatio

n with everyone

THE NATURE OF

TRUST

Honesty

•Being truthful to others. •Being truthful to

yourself. •Doing what’s right

regardless of who’s around.•Being someone others

can trust

Integrity• Think & Say.

• Feel & Believe.

•Doing what is right even when it is difficult

Behavioural Integrity

EMPLOYEE TRUST

Performance

Intent to stay with the Organization

Organizational citizenship behaviour

Willingness to promote &

implement change

The Trust Building Equation

Trust

IntentionPreparationMechanics

Self Knowledge

Outcomes

A non-contributor Boss is selfish & thinks about his own benefits. This causes partiality and unfairness in his decisions which affect his subordinated.

A contributor Boss is always fair & impartial which leads to the just decisions & overall growth of the organization.

The non-contributor Client Service Executive does not keep his commitments & cheat the people by “smooth talking”

The Contributor Client Servicing Executive sets clear expectation for the customer and meet those expectations . Makes realistic estimates and modest promises .

The non-contributor Banker who is careless & insensitive. Breaks the code of conduct just to be different from others.

The contributor Banker is sensitive to the code of conduct. Makes an effort to appreciate and understand their ways.

• India’s first woman police officer.

• She controlled traffic during 1982 Asian Games.

• She Didn’t Hesitate to tow away cars.

• She had even challenged the car from Prime Minister’s office for wrong parking near car repair shop.

KIRAN BEDI

Recalling her incident she said…

Rahul Dravid – Being Dependable

• Famously known as “The Wall” in the cricketing world.

• Have a track record of batting for long periods of batting for long time.

• Made a debut at No. 7 position at batting line-up

• With sheer hard work and consistent performance, gradually cemented his position at No. 3

• He also opened for India Though it was not his position of preference

• Consistency, patience, hard work and the ability to adapt to any situation are some qualities that went on to make Rahul Dravid a batsman a team could count on.

• Though Dravid played in the team which had stalwarts like Sachin Tendulkar & Saurav Ganguly he always remained secure.

• He kept on playing for India, Rising to the demands of Team.

Rahul Dravid – Being Dependable

‘If it would be anyone to bat for my life it would be Rahul Dravid’

‘It’s like a paint advertisement, which shows that the paint is fine in cold, hot and rain. Rahul Dravid is one such performer everywhere’.

Wall stands Tall

When was suspicious for spot fixing by CBI…

…People of India stood with him

MS Dhoni- Born Leader

• RANKED NO.1 IN ODI IN THE YEAR 2005-2006.

• LOW DOWN PHASE

• THE FIGHTER BOUNCES BACK

• FINALLY THE LEADER

MS Dhoni- Born Leader

• INDIA HAVE WON 2 WORLD CUPS UNDER HIS CAPTAINSHIP.

• WON THE PEPSI & MTV YOUTH ICON OF THE YEAR 2006.

• HOLDS THE RECORD FOR HIGHEST RUNS SCORED BY A WICKETKEEPER.

• BECAME THE FIRST INDIAN TO HIT 10 SIXES IN AN ODI

‘Dhoni’s the best to take Indian cricket forward’ – VVS Laxman

’By the time he finishes his career, he will command a place in the same breath as Tendulkar’ – Mike Hussey