Demo Room Utilization David Pasquarello Ikon Office Solutions.

Demo Room UtilizationDavid Pasquarello Ikon Office Solutions

Presentation

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Project TeamChampion Ron Race and Len HallBlack Belt- David PasquarelloFinancial Analyst Carol UhligProcess Owner Carlyle SingerTeam Members:IT Support Rick FaberMarketing Annette McCrarySupply Chain Greg Driscoll./ Brian KehoeReal Estate Tom PeroProfessional Services Steve Sebolt and Rusty HarrisonSales Mike Jackman and Larry HalfinMaster Black Belt Bob Conrad

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Background Current ProcessWithin Ikon we dont have a consistent process for deployment, utilization and control of demo room assets.There are three types of demo rooms A, B and C. A being the largest with the most product, and C being the smallest.

Marketing decides the product deployed to each demo room.We have a recommended equipment configuration list for all three types of demo rooms.The Marketplace is free to add or remove equipment.

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Project DefinitionProblem Statement:There is inconsistent deployment, utilization and control of demo room assets throughout the country. At present, these assets total approximately $42 million. This project will focus on determining cost effective levels and efficient allocation of these assets, specifically in the Northeast Region. There is currently a national initiative to reduce assets deployed at C Demo Rooms and to eliminate floor space by utilizing these assets in the working sales office area, instead of in a dedicated demo room. This project will help to analyze the effect of this initiative as well.

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Project DefinitionProblem Statement: There is inconsistent deployment and utilization of demo room assets throughout the country. At present, IKON has assets deployed to demo rooms nation wide totaling approximately $42 million.

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Project Definition, ContdProject ObjectiveAnalyze all Demo Rooms and assets in those rooms in the Northeast Region, including the Greenville SC demo room.Measure the frequency of use of each demo room, and each asset in class A&B showrooms. Reduce the inventory value in the showrooms while installing the equipment the customer wants to be shown. Anticipated completion date December 15, 2003..

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Project Definition, ContdFinancial Benefits:

The hard dollar benefit is a result of reducing inventory in the showrooms. Using a cost of capital percentage of 8%, for every $1.0 million we reduce inventory IKON saves $80,000 annually.

Project Metric Y: Measure = Frequency of use of each demo room asset in of all demo rooms class A&B in scope. Measure = Frequency of use of each demo room.

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Project Definition, ContdDefect Definition: Ikon has $9.4 million of inventory deployed to demo rooms in the NE region. This number has already been reduced to $5.4 million via the current initiative. This project will use the $5.4 million as the baseline. We need to know if this is the equipment the customer wants to see.The defect is equipment that is not being utilized. If the equipment is not being used we want it removed.

Leveragability: Leverage benefits of improved asset allocation to all Regions. Current inventory committed to all other Regions is approximately $32.6 million.

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Project Definition, ContdDefect Definition:

The defect is equipment or demo rooms that are not being used.Equipment customers want to see will be used.If the equipment is not being used we want it removed.

Leveragability: We can leverage this to all other regions. Current inventory committed to all other Regions is approximately $32.6 million.

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ProgressWe have datafinally!We have both x and Big Y data from the Marketplace demo rooms. No conclusions yet but a good foundation started.The rooms are currently being restocked after year end. Here are some findings.

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Total Demos Per week

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Chart1

20

11

5

14

Dates

Total Demos

Sheet5

Sales Rep(All)

Demoroom(All)

model(All)

Count of model

weekEQUIPCOUNTTotal

115

2114

3120

4111

Grand Total50

Sept 15-1920

Sept 22-2611

Sept29-Oct35

Oct 6-1014

Sheet1

MarketplaceDemoroomSales RepRep TypeMonthweekmodelenablerA or B typeequipment functionalenabler functionalEQUIPCOUNTENABLERCOUNT

AlexandriaBaltimore93DefectB00





AlexandriaWashington DC93DefectA00





Boston NorthBoston93DefectA00





Boston NorthManchester93DefectB00





Boston NorthPortland93DefectB00





CTGlastonburyChris Cecere93CLC5000A10

CTGlastonburyJeff Blinderman93CLC5000A10

CTGlastonburyLaura Babiarz/Jeff93CLC1180A10

CTGlastonbury93DefectA00


CTMilfordKeith Farina93CLC5000edoxByy11

CTMilford93DefectB00




NYC NYFaifield93DefectB00





NYC NYNYC93DefectA00





PhiladelphiaHarrisburgh93DefectB00





PhiladelphiaK OF PMike Muscatellonamed93irc3200Ay10

PhiladelphiaK OF PBob FuccellaColor Spec.93CLC1180Ay10

PhiladelphiaK OF PMike Muscatellonamed93ir5020iAy10

PhiladelphiaK OF PBob FuccellaColor Spec.93irc3200Ay10

PhiladelphiaK OF P9300

PhiladelphiaState College93DefectB00





SCGreenvilleRachel Catalano93ir3300iAy10

SCGreenvilleWes Johnson93ir3300iAy10

SCGreenvilleRachel Catalano93ir3300iecopyAyy11

SCGreenvilleBryant Young93ir5020iWestbrookAyy11

SCGreenville93DefectA00

SENECumberlandDamian Bonaventura93ir400ecopyByy11

SENECumberlandDamian Bonaventura93irc3200ecopyByy11

SENECumberlandGene Osteen93ir110adobeByy11

SENECumberlandJen Terpolilli93CLC3900B10


UNYBuffalo93DefectB00





UNYRochester93DefectB00





UNYSyracuseWendy Zippi93Savin 4045Ay10

UNYSyracuseWendy Zippi93ir3300iAy10

UNYSyracuseGeorge Sharan93ir3300iAy10

UNYSyracuse93DefectA00


UNYTroy93DefectB00

UNYTroy93DefectB00

UNYTroy93DefectB00

UNYTroy93DefectB00

UNYTroy93DefectB00

VAChesapeake93DefectB00





VARichmond93DefectA00



































CTMilfordAllan Shiller94ir110PlanetPressByy11

CTMilfordMcKennerney, Gordon94ir110By10



















PhiladelphiaK OF PToni ScottNamed94CLC5000Ay10

PhiladelphiaK OF PCraig HedgesColor Spec.94CLC1180Ay10

PhiladelphiaK OF PJohn KreislerColor Spec.94irc3200Ay10








SCGreenvilleBrett Sponseller94ir3300iecopyAyy11

SCGreenvilleBrett Sponseller94ir5020iAy10

SCGreenvillePhillip Glover94irc3200Ay10



SENECumberland94DefectB00





UNYBuffaloJohn Bruno94DefectaltoimagingBy01















UNYTroyD. LOCKROW94ir3300iBy10

UNYTroy94DefectB00

UNYTroy94DefectB00

UNYTroy94DefectB00

UNYTroy94DefectB00





























































PhiladelphiaK OF P101DefectA00










SCGreenvilleThomas Cheves101ir5020iAy10

SCGreenvilleThomas Cheves101ir3300iecopyAyy11









UNYBuffaloJohn Bruno101HP9000By10





UNYRochesterRYAN SMITH101ir3300iBy10










UNYTroy101DefectB00

UNYTroy101DefectB00

UNYTroy101DefectB00

UNYTroy101DefectB00

UNYTroy101DefectB00

VAChesapeakeBernie Holcombe101CLC5000By10















AlexandriaWashington DCVictor MinoglioMA102ir110IKON PowerPRESS Series IIAyy11

AlexandriaWashington DCRodney WestAE102ir5020iAy10

AlexandriaWashington DCRodney WestAE102HP9000Ay10











































PhiladelphiaK OF PNick Ranierinamed102irc3200Ay10

PhiladelphiaK OF PNick Ranierinamed102ir5020iAy10

PhiladelphiaK OF PBill Church SmithColor Spec.102irc3200Ay10


PhiladelphiaK OF PGeorge DomeniciMA102CLC3900Ay10

PhiladelphiaK OF PJohn whiteSae102irc3200Ay10
















UNYBuffaloCharlie PiskeAE1102irc3200By10

UNYBuffaloJeff KarabanowskiMAE1102irc3200By10




UNYRochesterAl Harrison102ir8500By10

UNYRochesterAl Harrison102irc3200By10

UNYRochesterAl Harrison102CLC1180By10








UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00











AlexandriaBaltimore103B





AlexandriaWashington DC103A





Boston NorthBoston103A





Boston NorthManchester103B





Boston NorthPortland103B





CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

PhiladelphiaHarrisburgh103B





PhiladelphiaK OF P103A





PhiladelphiaState College103B





SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

Sheet2

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Descriptive Statistics

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Descriptive StatisticsNormal?

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Fat Pencil test

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Monthly Capability

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Demos Per ModelNot on the recommended inventory list Sept 15 to Oct 10 2003

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Chart1

12

9

7

6

4

4

3

2

1

1

1

Model

Number of Demos

Demo Per Model

Sheet5

Sales Rep(All)

Count of model

modelTotal

CLC11804

CLC39003

CLC50007

Defect350

HP90002

ir1104

ir3300i9irc320012

ir4001ir3300i9

ir5020i6CLC50007

ir85001ir5020i6

irc320012CLC11804

Savin 40451ir1104

(blank)CLC39003

Grand Total400HP9000215

ir40019

ir850015

Savin 404514

3

3

3

3

1

1

1

Sheet5

0

0

0

0

0

0

0

0

0

0

0

Model

Number of Demos

Demo Per Model

Sheet1























































































UNYTroy93DefectB00

UNYTroy93DefectB00

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UNYTroy102DefectB00

UNYTroy102DefectB00




































CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A
















SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

Sheet2

Sheet3

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Demos Per RepSept 15 to Oct 10 2003

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Chart2

3

3

2

2

2

2

2

2

2

2

2

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

Sales Reps Name

Number of Demos

Demos Per Rep

Sheet5

model(All)

Count of model

Sales RepEQUIPCOUNTTotal

Al Harrison13

Allan Shiller11

Bernie Holcombe11

Bill Church Smith12

Bob Fuccella12

Brett Sponseller12

Bryant Young11

Charlie Piske11Al Harrison3

Chris Cecere11Craig Hedges3

Craig Hedges13Bill Church Smith2

D. LOCKROW11Bob Fuccella2

Damian Bonaventura12Brett Sponseller2

Gene Osteen11Damian Bonaventura2

George Domenici11Jen Terpolilli2

George Sharan11Mike Muscatello2

Jeff Blinderman11Nick Ranieri2

Jeff Karabanowski11Rachel Catalano2

Jen Terpolilli12Rodney West2

John Bruno11Thomas Cheves2

John Kreisler11Wendy Zippi2

John white11Allan Shiller1

Keith Farina11Bernie Holcombe1

Laura Babiarz/Jeff11Bryant Young1

McKennerney, Gordon11Charlie Piske1

Mike Muscatello12Chris Cecere1

Nick Ranieri12D. LOCKROW1

Phillip Glover11Gene Osteen1

Rachel Catalano12George Domenici1

Rodney West12George Sharan1

RYAN SMITH11Jeff Blinderman1

Thomas Cheves12Jeff Karabanowski1

Toni Scott11John Bruno1

Victor Minoglio11John Kreisler1

Wendy Zippi12John white1

Wes Johnson11Keith Farina1

Grand Total50Laura Babiarz/Jeff1

McKennerney, Gordon1

Phillip Glover1

RYAN SMITH1

Toni Scott1

Victor Minoglio1

Wes Johnson1

Sheet5

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Name

Number of Demos

Demos Per Rep

Sheet1























































































UNYTroy93DefectB00

UNYTroy93DefectB00

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UNYTroy101DefectB00

UNYTroy101DefectB00

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UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00

UNYTroy102DefectB00




































CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTGlastonbury103A

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

CTMilford103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYFaifield103B

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A

NYC NYNYC103A
















SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SCGreenville103A

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

SENECumberland103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYBuffalo103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYRochester103B

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYSyracuse103A

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

UNYTroy103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VAChesapeake103B

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

VARichmond103A

Sheet2

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Demo Room UtilizationA Type Pilot Demo Room

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No Activity Sept 15 to Oct 10 2003BaltimoreBostonFairfieldHarrisburgManchesterNew York CityPortlandRichmondState College

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Equipment FunctionalGOOD NEWS..

95% of the equipment was functional at the time of the demo.

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Communication Plan

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Sheet1

Pasquarello COMMUNICATION PLAN

Communication TargetPurpose/MessagePrimary ResponsibilityModeFrequencyTarget DateStatusRetrun Message (Feedback) MechanismComments

Functional Champions

Names (Title, Location, and Phone #)

Being Identified week of 8/24I'm waiting on the names from the MVP's on who their Demo room champions will be.

Project Champions


Ron RaceStatus UpdateDavid PasquarelloConference CallWeeklyEvery FridayOn goingNALast meeting 8/22

Len HallStatus UpdateDavid PasquarelloConference CallWeeklyEvery FridayOn goingNALast meeting 8/22

Local Management


Danny BrownDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Mike CintoloDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Michelle PetersonDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Bill W WatsonDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Joan WilletteDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Bill CobbsDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Don FoleyDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Tom CallinanAsk for feedbackDavid PasquarelloemailMonthly or as needed8/18/03Received 8/21

Mitch HolmesDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Ramzi JreidiniAsked Ramzi to recommend a Sales rep for our teamDavid PasquarelloConference CallMonthly or as needed8/19/03Received 8/21

Jim MorrisseyDavid PasquarelloConference CallMonthly or as neededPlan to do our first call next week.

Local Employees


Project Team members


Tom PeroTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Steve SeboltTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Rick FaberTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Carole UhligTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Greg DriscollTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Annette McCraryTeam meetingDavid PasquarelloConference CallWeeklyOn goingNALast call 8/20/03

Deployment Champion


Six Sigma Steering Committee


Master Black Belt


Scott FowlerOne on OneDavid PasquarelloPhone Call or in personWeeklyEvery ThursdayOn goingMet with Scott 8/21/03

Other Black Belts


Other Stakeholders


&L&"Arial,Bold"IKON Office Solutions Confidential&C&D&RPage &P

Typical Purposes:- Inform- Status Update- Next Steps- Decision Needed- Action Requireed- Other (Specify)

Typical Modes:- Written (e-mail)- Written (hard copy)- Phone Call- Phone Message- Conference Call- Meeting- Bulletin Board- Other (Specify)

Typical Frequencies:- Daily- Weekly- Bi-weekly- Monthly- As Needed- Other (Specify)

Typical Status:- Pending- Late- Completed

Typical Mechanisms:- Written (e-mail)- Written (hard copy)- Phone Call- Phone Message- Conference Call- Meeting- Bulletin Board- Other (Specify)

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CT Tree

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SIPOC

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SIPOC

Demo Room Utilization

SuppliersInputsProcessOutputsCustomers

(Providers of the required resources)(Resources required by the process)(Top level description of the activity)(Deliverables from the process)(Anyone who receives a deliverable from the process)

RequirementsRequirements

Sales repSales Rep and CustomerCustomer needs to want a demonstrationStart: Sales Rep. contacts the customer to schedule a DemonstrationDemonstration gets scheduledDemo room needs to be available and the equipment needs to be installed and workingSales rep & End customer

Sales repDemo scheduled with customer and repRoom (equip) & customer availabilityScheduleing to demostration completion.Room & equipment reservedAvailability

Supply Chain and ServiceEquipment in place & installedCorrect Equipment in demo roomConduct demo on equipmentEquipment works, rep is trained, supplies are availble, enablers work

Professional ServicesEnablers installed & workingCorrect Enablers on equipment or in demo roomConduct demo of enablers

Supply ChainSupplies deliveredAppripriate Supplies (toner, paper etc.)Produce hard-copy examples of outputSales reps

Real Estate teamAtmosphere- (lighting, wall color, carpet,advertisements,temp, visual aids.)Atmosphere- (lighting, wall color, carpet,advertisements,temp, visual aids.)Comfortable/professional atmosphereClean room (carpet, walls, trash-free, dust free, no odors)Sales reps & End- customer

Sales repStop:Demonstration is complete.

Sheet2

Sheet3

MBD00035407.xls

Sheet1

SuppliersInputsProcessOutputsCustomers

(Providers of the required resources)(Resources required by the process)( Top level description of activity)(Deliverables from the process)(Anyone who receives a deliverable from the process)

RequirementsRequirements

&A

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Process Map

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Tools used to identify VariablesDetailed process mapKey pointsWe only do a demo if the customer asks.We found variables that could cause a demo not to happen. We populated and ranked those variables in the Cause & Effect matrix.Administered a survey to answer a some high level questions.

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Process Map Survey results58% of our customers in the market want a demoOut of the 58% only 74% receive a demo44% of our demonstrations given are in the showroom54% are done other ways. Trials, Brochure, On site.31% of the Showroom demonstrations are rescheduled or canceled due to Equipment being non functional or not available.

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Survey resultsOut of 100 customers in the market for equipment 58 ask for a demo.43 of the 58 are delivered a demo of some sort.19 out of the 43 demonstrations given are in the showroom.The remainder of the 43 are done by trial or on site demonstrations.

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C&E Diagram

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Tools Used to identify VariablesCause and effect matrixKey pointsThe variables contributing the most to a demo taking place are.Sales Rep. TrainingSales Rep. ExperienceEquipment in stockEnablers non functional Equipment being sold from the demo room floor

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C &E MatrixCause & Effect Matrix Demo Room Utilization

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C&E Matrix

Rating of Importance to Customer1010229103108

123456789101112131415

Process InputsCustomer InterestedAn acceptable solutionAlternative DemoSuccessful TrialEquipment on site and functionalDemo is bookedSuccessful DemoEquipment UtilizationProposal ExceptableTotal

1Sales Rep training101010909999517

2Sales Rep Experience101010909999517

3Enablers functional5071010910100394

4Equipment in stock6081010100100386

5Sold from demo floor608010105100381

6New or existing customer10102000099366

7Color/ Production9107000099366

8Supplies available- Toner, paper, Demo packets001010101010100360

9Software installed00710101010100354

10Equipment Segment897000099346

11Canibliized0080101010100336

12Customer available509901010102332

13Other resources available509901010100316

14Customer Type10102000090294

15Customer Size10102000090294

16Core or non core0080109070266

17Price8600000010220

18Brochure Available3310002228190

19Time slot open0000010050150

20Delivery company0081033020113

Accurate Paperwork/Dates, equipment, specs, addresses00101000009112

Total105078026417265712102551590520000000

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Cause & Effect MatrixDemo Room Utilization

This table provides the initial input to the FMEA. When each of the output variables (requirements) are not correct, that represents potential "EFFECTS". When each input variable is not correct, that represents "CAUSES".

1. List the Key Process Output Variables2. Rate each variable on a 1-to-10 scale to importance to the customer3. List Key Process Input Variables4. Rate each variables relationship to each output variable on a 1-to-10 scale 5. Select the top input variables to start the FMEA process; Determine how each selected input variable can "go wrong" and place that in the Cause column of the FMEA.

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Potential XsData box 1. Percentage of your customers that request a demo of any type? Data box 2. What percentage of box 1 typically get delivered? Data box 3. What percentage of the demonstrations delivered were in our show room? Data box 4. What percentage of the demonstrations delivered were on site trials or by brochure?Data box 5. What percentage of the demonstrations done in our showroom had to be rescheduled due to lack or equipment or equipment being non functional?

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Data collection form

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Sheet1

Demo Room Log - Sales ActivityPlease list the equipment and enablers as they are shown to the right of the spreadsheet.

RegionUse one line for each piece of equipment demonstrated

MarketplaceUse Y or N to identify if the equipment or enmabler were operational.

Demo Room Location

Time Period

Demo Room TypeA B or C

Sales Rep InformationCustomer InformationDemonstration InformationDemonstration Preparedness/FunctionalSales Follow ThroughEquipmentEnabelers

Date of DemoNameTelephoneemailCompanyContactPosition(Title)TelephoneemailEquipmentEnablersServicesEquipment Y or NEnablers Y or NServices Y or NResult (RFP, Sold, Lost)Equipment sold(If different from demo)Date of sale(Contract signed)

Canon iR 5020iVelocity

Aficio 1060Westbrook

HP9000 MFPDocSend

AP1232c S/PIKON PowerPRESS Series II

CLC 1180PlanetPress

AC 6513PlanetWatch

Canon 5080c DR Scanner

Canon iR C3200 Copier

Aficio 2090

Canon iR 105

CLC3900+ w/4K LTR Deck

Canon iR 7200

imagerRUNNER 110

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Sheet3

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Data CollectionWe have demo room champions gathering data and reporting it to me once a week.Due to end of year activity demonstrations have been very low and data sketchy.Demo count is low do to end of year inventory reduction initiatives.We expect demo rooms to be re-stocked shortly after 10/01/03 to the recommended models.

Presentation

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Over all progressDefine Phase Complete.Measure Phase In progress.Analyze Phase In progress.

We are currently between Measure and Analyze as the data flows in.

Improve Phase. Not started. Target date 11/21/03

We are looking for variable relationships as the data comes in and therooms are re-stocked.

Presentation

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Next Steps

Monitor Re-Stocking of the demo roomsContinue to gather and analyze the data.Complete the FMEA. To confirm Xs.Survey our external demo room customers.

Presentation

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Project DMAIC Checklist/Status

Critical that instructor be able to see the title descriptions of the members to ensure the right people are represented on the team.

Demo Room Utilization David Pasquarello Ikon Office Solutions.

Documents

control of demo room

dedicated demo room

types of demo rooms

c demo rooms

greenville sc demo room

demo rooms class ab

assets total

inventory ikon