DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY Infrastructure Consulting Services System Center Expertise & Experiences May 2007 SAMPLE IMAGE.

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY

Infrastructure Consulting ServicesSystem Center Expertise &ExperiencesMay 2007

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DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 2

• Dell is strongly focused on IT infrastructure services

• Would be a Fortune 500 Business as a standalone company

• Dell Services is ranked #2 in the US and #3 worldwide in IT hardware services revenue*

• We are a network of 52,000 skilled professionals in 180 countries around the world

• Our business is built to deliver superior quality and value

Annual Services Revenue ($B)Annual Services Revenue ($B)

$0.0

$1.0

$2.0

$3.0

$4.0

2002 2003 2004

WHAT DO YOU KNOW ABOUT DELL SERVICES?

*Market Statistics: The Hardware Services 50, Worldwide, Gartner, March 2006

$5.0

2005

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 3

Over 100 Dell Enterprise Project Managers

• Standardized and repeatable PM methodologies that apply PMI best practices

Over 1,000 Professionals in Dell ITIL Worldwide

• Dell ITIL Service Managers, “Master” level

• Dell ITIL Practitioners

• Dell ITIL Trained Staff

Dell’s Six Sigma BPI Program

• Over 3,500 Certified Belts

• Over 30,000 BPI Trained

Over 200 Certified Dell Enterprise Installation Engineers/Design Architects• Microsoft Certified System Engineer – MCSE• Altiris Certified Engineer - ACE• Red Hat Certified Technician RHCT (Linux)• Certified Netware Administrator – CAN/CNE• Sun Certified System Administrator (Solaris)• Dell Certified Professional in Networking and Servers• EMC Proven Professional• Cisco Certified Network Engineer – CCNE

Over 780 SAN implementation experts

600+ Storage/Server Support and Technical Account Resources

… AND OUR STAFF CAPABILITIES

Top Customer Experiences

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 5

First Customer Overview – Dell IT Department• Profile

• Headquartered in Round Rock, Texas• More than 78,000 employees worldwide

• Business Situation• Required scalable management to meet growth requirements• Approximately 100,000 Windows-based Desktop and Laptop Computers• Approximately 135,000 Windows-based Server Computers• More than 400 Class 1 applications on more than 4,000 servers

• Solution• Consolidated Multiple monitoring products• Microsoft Systems Management Server 2003• Microsoft Operations Manager 2005• Pilot roll-out in process of SCOM 2007• Each 5-server Operations Management group supports up to 4,000 monitored servers• Dell pushes out BIOS, firmware, and drivers to Dell servers using (ITDU) Inventory Tool for Dell

Updates

•Benefits• Global scalability• Mission-critical reliability• Enhanced security through centralized software distribution• Improved end-user and IT staff productivity

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 6

DELL USES SMS TO EMPOWER GLOBAL IT

• 80 Hierarchical SMS Servers support 100,000 computers / 135,000 servers• Dell reduced the number of SMS servers from 102 to 80

• Larry Kiernan, Global Vice President of Technology Engineering, Dell IT• “At Dell, we’re all about scaling out rather than scaling up. Although that approach has

definite advantages from a cost perspective, it also presents some unique challenges from an IT management discipline. To properly manage the systems on which our business depends, we need IT management solutions that can scale to support the entire Dell enterprise – and that can help small, centralized teams monitor, manage, and support that worldwide infrastructure.”

• Takis Petropoulos, Senior IT Systems Engineer, Dell IT• “Deploying Windows Vista by using SMS will save us a lot of time and money. To users,

Windows Vista is just another on-demand software application. When a user selects Windows Vista from the list of advertised applications, the User State Migration Tool preserves the user’s data and settings…”

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 7

DELL USES SCOM TO MONITOR GLOBAL IT

• A system that formerly monitored 5,000 servers now monitors 24,000+• Dell reduced the number of management servers from 76 to 24

• David Rubio, Systems Engineer, Dell IT• “The breadth of features MOM 2005 offers enabled us to develop significant custom

integration and automation. Our Windows Server monitoring life cycle is almost completely automated now, thanks to the MOM application programming interface, the Microsoft Connector Framework, and other MOM 2005 features.”

• Lon Alonzo, Systems Engineer, Dell IT• “With the addition of the Dell hardware management pack to MOM 2005 and the Dell

OpenManage server administrator agents on Dell PowerEdge servers, we were able to extend the hardware monitoring capabilities. These PowerEdge-specific additions help MOM monitor for hardware events such as drive and fan failures, memory errors, temperature problems, and more.”

• Pragnesh Rathod, Project Manager, Dell IT• “Dell IT is saving about $200,000 annually in effort hours thanks to the automation made

possible by MOM and Dell OpenManage. In addition, our goal was to achieve server stability across the organization with a standardized and centralized systems monitoring infrastructure. We’ve done that and preserved scalability in the process.”

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 8

DELL IT SYSTEM CENTER CONFIGURATION

Hardware• PowerEdge™ 2850 servers with Intel® Xeon®• PowerEdge™ 6850 servers with Intel® Xeon®• Dell/EMC CX 600 storage area networks• Dell/EMC CX 700 storage area networks

Software:• Dell OpenManage™ Systems Management Suite• Microsoft® Operations Manager 2005• Microsoft® Systems Management Server 2003• Windows Server® 2003 Enterprise Edition

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 9

Second Customer Overview – DaimlerChrysler• Profile

• Seventh largest company in the world• Doing business in more than 200 countries worldwide• Global revenue of over US$190 billion• More than 365,000 employees worldwide• Headquartered in Berlin, Germany

• Business Situation• Standardizing software around Microsoft Systems Management Server (SMS) 2003 SP2 for

distributing software• Required to directly manage 38,000 computers• Tightening upgrade cycles in response to worm and virus threats

• Solution• Microsoft Systems Management Server 2003 SP2• Dell PowerEdge Server Platform

•Benefits• Single console for managing entire end-user machine state• Global scalability• Enhanced security through centralized software distribution• Improved end-user and IT staff productivity

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY

“Line-of-Business Monitoring” OfferingMay 2007

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DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 11

‘LINE-OF-BUSINESS MONITORING’ OFFERING

Production ‘Proof of Concept’ engagement includes:

One week of on-site advanced consulting services to…• Perform initial evaluation of environment• Install and configure offering platform and reporting• Perform a ‘high-level’ assessment of the environment

‘Line-of-Business Monitoring’ of Messaging services provides…• Standard reports and ‘Service Level’ focused reports and graphs• ‘Service Level’ Alert thresholds and emails• Design of a ‘Service Level Health Condition’ using the new Workflow ability• Database Services and Authentication offerings to follow later

Dell Dual-CPU 29XX series PowerEdge server for hosting platform• Configuration with DRAC, Energy Smart, and Dell OpenManage

Microsoft Operations Manager 2007 and Windows Server 2003 Software• No cost for software for 120 days (Time-limited software version)

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 12

PAIN AREAS… BENEFITS…

• Businesses measure success by Service Lines, not by Application

• IT must meet service level objectives

• IT must market services to the business stakeholders

• Inability to tie processes to real-time service data and alert

• Inability to get the right information to the right people at the right time

• Analysis of the Line of Business service• Applications• Physical infrastructure• Supporting services

• A model for the entire end-to-end service

• Ability to monitor and manage proactively

• Ability to tie together service lines, people, and processes

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 13

DELIVERABLES AND RESULTS…

Provided at the end of the engagement…• ‘High-level’ estimations for a complete production implementation including…

– Software– Hardware– Services cost and length of time

• Functional ‘Proof of Concept’ platform providing…– Reports and graphs based on real data– Alerts and emails caused by real events– Ability to start to ‘visualize’ service level and operations

Customer is ‘left the keys to’…• Brand new Dell 29XX series PowerEdge server with…

– Dual Processor– Multiple hard drive configuration for Microsoft SQL– Dell DRAC card for full remote management

Thank You!Thank You!