Delivery Challenges Priti Rao

Delivery Challenges

Priti Rao

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Thriving in ChaosThriving in Chaos

» Excellence in execution» Fuel growth through new opportunities» Scale up » Retain leadership position

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

“Today’s business problem is actually a business-IT problem”

» Delivering what “NEW CIOs” need» Enhancing business value

» Cycle time and TCO reduction

» Predictable, high service levels

Excellence in ExecutionExcellence in Execution

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

»Technology leadership

» Industry and business process expertise

» Large relationship management capability

Enhancing Business ValueEnhancing Business Value

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Quality (Delivered defects/FP)

0

0.01

0.02

0.03

0.04

Jul-98 Jan-99 Sep-99 May'00 Jan'01

PCB Release

Del

. Dfts

/FP

Productivity (4 GL)

4446485052545658

Sep-99 May'00 Jan'01

PCB Release

FP/p

m

» Global Delivery Model

» Getting requirements right

» Scalability of software

» Improving Quality & Productivity

» Continuous quantitative improvement is a way of life

Reducing Cycle Time and TCOReducing Cycle Time and TCO

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

% Requests delivered on time

88%90%92%94%

96%98%

100%102%

Jan

-00

Fe

b-0

0

Ma

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0

Ap

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Ma

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Jun

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Jul-

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Au

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Oct-

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No

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0

Jan

-01

Fe

b-0

1

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r-0

1

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r-0

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Ma

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1

% of Zero Defect Requests

86%

90%

94%

98%

102%

Jan

-00

Fe

b-0

0

Ma

r-0

0

Ap

r-0

0

Ma

y-0

0

Jun

-00

Jul-

00

Au

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v-0

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Jan

-01

Fe

b-0

1

Ma

r-0

1

Ap

r-0

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Ma

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1

Requests delivered on time this month

100.0%

YTD requests delivered on time

99.7%

2000 requests delivered on time

99.4%

Quality

Zero defect requests delivered this month

96%

YTD zero defect requests

97%

2000 zero defect requests

95%

Acceptance defects per 1000 hours

2.3

YTD acceptance defects per 1000 hours

3.1

CIO DashBoard: Large ClientPredictable Service Levels

CIO DashBoard: Large ClientPredictable Service Levels

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Fuel Growth through New OpportunitiesFuel Growth through New Opportunities

Focus on » Verticals

» Transportation , Healthcare» HIPAA

» Europe and Asia Pacific» Likely New Services

» Systems Integration

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Scaling Up…Scaling Up…

» Infrastructure

» Scale up global physical infrastructure

» Telecommunication / training facilities

» Human assets

» Acquiring and retaining the best

» Role based structure

» Process / Technology

» Benchmark against best-in-class processes

» Continuously improve quality and productivity

» Build a vision of tomorrow's technology

» Re-skilling

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Create Leaders

Remain Agile and Nimble footed

Unified solution provider

Effective Knowledge management

Retaining Leadership PositionRetaining Leadership Position

Manage Risks proactively

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

We have Processes, People, Technology, Money and Confidence to take Infosys to greater heights

To actually…

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Thrive in ChaosThrive in Chaos

Thank You