DELIVERING QUIETLY TO THE TRADE: CHALLENGES AND SOLUTIONS John Crosk Regional Operations Manager, Tradeteam.

DELIVERING QUIETLY TO THE TRADE: CHALLENGES AND SOLUTIONSJohn Crosk

Regional Operations Manager, Tradeteam

2

DHL IN THE

Operating over 700vehicles

Over 1 million deliveries annually

To over 16,000 licenced premises

Over 50,000 out-of-hours deliveries

TRADE

3

THE DELIVERY ENVIRONMENT

4

FACTORS IN DELIVERYNOISE

5

FINDING SOLUTIONS

Technical

The Olympic Cage

Behavioural

Thinking & acting

differently

6

DHL MAKING IT HAPPEN

RE-TIME! RE-TIME!....RE-TIME?

360O view of stakeholders

Accepting the legacySmall infrastructure

changes

Embrace new technologies

Understand the business

What is already possible?

Talk to all stakeholders

Find common ground

Re-time to an absence of people

Make noise assessments routine

THANK YOU