Delivering on the Promise of Technology: How People Make All the Difference

DELIVERING ON THE PROMISE OF TECHNOLOGY:

HOW PEOPLE MAKE ALL THE DIFFERENCE

Maurice Mulvenna, University of Ulster

THROUGH THE...

• Innovation

• Computer Science

• User-centred

OUTLINE

• Technology• Demographics• Users• Living labs• Examples• Conclusions

Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna

Evolution of support

http://www.flickr.com/people/roadsidepictures/

Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna

Evolution of support

http://www.flickr.com/photos/saschaaa/

Network Economy

Personalised technology

SPENDING TRENDS

POPULATION CHANGE

• Today, half the UK adult population are aged 47 or over

Age band

Source: EDC, Cambridge

CONSUMER ENGAGEMENT WITH DIGITAL SERVICES

Source: James Thickett, Ofcom 2006

ISSUES

• How older people engage with technology and/or technology enhanced services

• Impact on spectrum:• Telecare, telehealth, telemedicine, ambient assisted living,

assistive technologies• Usability, accessibility• Broader societal impact

Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna

User-centred design

http://www.flickr.com/photos/arenamontanus/

USER-DRIVEN

HOMER AS CO-CREATOR

• Participative

• User-focused

LIVING LABS

State Academia

Industry

Users

Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna

Inter-disciplinary

http://www.flickr.com/photos/lollyman/

Session F: Innovation and Enterprise, 8 December 2010 InnovateKT-2010 Copyright 2010, Maurice Mulvenna

Lead userhttp://www.flickr.com/photos/dunechaser/

ART OF MEMORY

HUGO DUNCAN?

PET LAMB

HOME FARM TRUST

HOME FARM TRUST

HOME FARM TRUST

SUMMARY

• Vulnerable users:• Interact with vulnerable people in an equitable manner• Respect their needs and wishes ethically• Adhere to relevant legislative provision in the field of

ethics • All stakeholder organisations who are responsible for

managing adherence to ethical guidelines do so

SUMMARY

• Balance:• Balance of the management of innovation activities• Majority of activities funded with support from European

and national research and development grants• The lab focuses on the early innovation stages: ideation,

research and evaluation• Degree of ‘user-driven-ness’ v. state-of-the-art advancement

• Continuity:• Managing the difficulty experienced in embedding the living

lab into the community in the North of Ireland • The bedding down of the living lab into the community is

strategically important. • Forming long-term linkages with local government and

related municipal organisations, against a backdrop of political uncertainty at both regional and local municipal levels.

• There is also evidence in the Northern Ireland region, that there is a related issue arising from a pre-disposition against risk-taking and openness to fresh thinking in innovation.

SUMMARY

• Inter-disciplinary:• Practical problems in fostering inter-disciplinary research

between different areas of expertise, for example, computing and health sciences.

• “Those whose work becomes more interdisciplinary feel that they are losing their peer group.”

- Linda Katehi, Vice Chancellor for Academic Affairs,

University of Illinois at Urbana-Champaign

SUMMARY

CONCLUSIONS

• TRAIL has successfully built living lab concepts into research project activities

• This framework accommodates people as users (direct, intermediate, service) into the triple-helix model

• Helps define research goals, ensures relevancy at community levels

• Framework is orientated to promote activities at local and other levels

ACKNOWLEDGEMENTS• Art of Memory: Prof T Wright, Dr S Martin, Dr H Zheng, Laura Doyle, Pamela

Topping, Karl Boyle

• BRAIN: Dr G Lightbody, Dr P McCullagh, Prof C Nugent, Prof G McAllister, Dr Melanie Ware, Alex McRoberts

• MyHealth@Age: Dr G Moore, Mr B Galbraith, Dr S Martin, Mr J Wallace, Prof C Nugent, Stephen Devlin

• NOCTURNAL: Dr J Augusto, Dr Huiru Zheng, Dr S Martin, Dr P McCullagh, Dr H Wang, Mr J Wallace, William Carswell

• PEOPPLE: Dr Suzanne Martin, Brendan Galbraith and at University of Portsmouth: Prof Tara Dean, Dr Amy Drahota, Chris Gale, Dia Soilemezi

• STRATOSPHERE: Dr Matthias Baumgarten and at SAP Research Belfast: Dr Ben Greene, Dr Tariq Ellahi and Dr Pil Taylor

ACKNOWLEDGEMENTS• CEDAR Foundation, Eileen Thomson, Stephen Mathews

• Confederation of Community Groups in Newry and Mourne, Colette Ruddy

• Fold Housing Association, Kevin McSorley, Barbara Taylor, Paul Jeffers

• McElwaine SMART, John McElwaine, Una Porteous, Marcus Hunter, Sharon Foster

• Northern HSC Trust / South Eastern HSC Trust, Gillian Rankin, Melanie McClements

• Newry and Mourne Senior Citizens Consortium, Denise McBride

• Newtownabbey Senior Citizens Forum, Joan Cosgrove, Wilma Neilly, Kathleen Cuddy, Hazel Caldwell, Olive Fitzgerald

• Reminiscence Network Northern Ireland, Alexey Janes, Prof Faith Gibson, Audrey Lockhart

• Home Farm Trust, Steve Barnard, Emma Nichols

• Social Research Centre Ltd, Eileen Beamish

• Social Market Research Ltd, Donal McDade

THANKS VERY MUCH!