Delivering key industry experts including - Quest Events Whetton Head of Fulfillment Catch Group Abdul Jaafar General Manager – ... • Tips to get around eligibility criteria and

Register TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.au

10-11 October 2017Rydges North Sydney I Australia

Optimising the supply chain to meet and exceed changing consumer expectations at least cost

Delivering key industry experts including:

Richard Whetton Head of Fulfillment Catch Group

Abdul Jaafar General Manager – Supply Chain Fantastic Furniture

Charles-Adrien Sirot Head of Logistics HelloFresh

New case studies – hear about first hand experiences from innovative start-ups to multinational brands

More interaction – engage more with your peers with new speed networking and roundtable sessions

Addressing topics by experts from different sectors within the industry

Benchmark your organistion’s progress on omni-channel integration and last mile fulfilment

See inside for more…

Levi Aron Country Manager Deliveroo

Trent Allan Head of eCommerce & Marketing Home Clearance (Winning Group)

Ben Hare Director - Chief Operating Officer Tinyme

Adrian PidgeonRetail Logistics ManagerIkea

Dominic Culbert Head of Logistics Shippitand Former Group Logistics and Delivery Solutions ManagerMy Sale Group

Register now! Register online at www.questevents.com.au or call +61(0)2 9977 0565

Organised by:Supporting partner:

Dean Salakas Chief Party Dude The Party People

Nathan Huppatz Co-founderCostumes.com.au & Readytoship.com.au

Apurva Chiranewala Growth LeaderSendle

Deb EllisPartnerGattorna Alignment

Leo Zaitsev Director of Commercial Operations Klika Group

Michael Kilgariff Managing DirectorAustralian Logistics Council

Tom Abraham Chief Operating OfficerFlora & Fauna

Media partner:

Peter Nemtsas Managing Director Myoora

What’s new for 2017?



10-11 October 2017 Rydges North Sydney I Australia

Conference Day One – Tuesday 10 October

08:15 Registration and welcome coffee

08:50 Opening remarks from the Chair Mark Skipper

National Director Supply Chain & Logistics Association of Australia

PUTTING THE NEEDS OF THE CUSTOMER AT THE HEART OF STRATEGY

CASE STUDY:09:00 How HelloFresh delivers food across Australia • Learninghowtoaddressgeographicalchallenges • Increasingcustomerexpectationsandhowtoadapttothem • Evaluatingtechnologysupportandlimitations

Charles-Adrien Sirot Head of Logistics HelloFresh

09:35 Changing your supply chain to align with customers’ needs • Reformingthesupplychainbychangingyourapproach • Howsendingproductstoyourlocalstoresimprovesdeliverytothecustomer • Understandingtheneedsofthecustomersandmanagingexpectationby

reshaping your strategy

Abdul Jaafar General Manager Supply Chain Fantastic Furniture

10:10 SPEED NETWORKING: Take this opportunity to build, expand and strengthen your online retail logistics

network. Remember to bring lots of business cards!

10:40 Morning tea

11:10 How the largest Australian retailers compare to their peers in Europe – size, performance and reach

• Identify the key players and disruptors in the Australian retailscape • Draw out key considerations for retailers and start-ups in the sector (who’s

looking to grow or disrupt) • Target the three key areas for growth and the 3 key risk areas for retailers looking

to defend and grow from their existing market position

Martin Shaw Head of Research InternetRetailing

HOW ASSESSING AREAS AROUND LOGISTICS CAN HELP IMPROVE YOUR COMPANY’S STRATEGIES

11:45 Why online logistics matters to the “The Best Service is No Service” ideology

• Theimpactoflogisticsonservicecontactsandwhyitmatters • Theimpactofthegrowthofcustomerpower • TechniquesAmazonusedtoharnessservicedataforlogisticsimprovement • Contactpreventionstrategiesandintegratinglogisticstoawell-managed

customer experience

David Jaffe Consulting Director LimeBridge Australia

12:20 Networking lunch

13:20 Understanding that marketing is more than just customer acquisition • Whymostmarketershavetheirprioritiesallwrong • Howthejobhasonlyjustbegunoncetheproductisdelivered • Howcustomerretentionistheuglyducklingandneedsmorelove

Trent Allan Head of eCommerce & Marketing Home Clearance (Winning Group)

13:55 Cash from the government to grow your online business • Howtogetgrantstocoveradvertisingandwebsitedevelopmentwithminimal

effort and cost • Tipstogetaroundeligibilitycriteriaandmaximisingyourclaimforthingsyou

wouldn’t think you could include • Detailsoffreeadvisoryservices,helpwithgrantapplicationsandmore

Dean Salakas Chief Party Dude The Party People

PANEL DISCUSSION:14:30 Strategies to optimise shipping and cross border logistics • Howtoutilisedifferentcarriersandhowtobringonnewsolutions? • Howtoaddresswarehousinganddistributioncostsandhowtomanagethem? • Howtosourceproductsandreducingimportandcustomschallenges?

Panel moderator:

Mark Skipper National Director Supply Chain & Logistics Association of Australia

Panellists:

Dominic Culbert Head of Logistics, Shippit and Former Group Logistics and Delivery, Solutions Manager, My Sales Group

Apurva Chiranewala Growth Leader, Sendle Former Head of Shopping Strategy, eBay

Andrew Clark Managing Director LogisticsHelp

15:15 Afternoon tea

LEARNING FROM THE BOTTOM UP15:45 The journey of an online retail start up – the challenges, the growth and

the success • Howrapidgrowthchangesthewayyoulookatyourlogisticalpractices • Understandingtheconsumer’sneedsandhowtogetproducttocustomerfaster • Whatwedidn’tknowaboutstorage,packagingandshippingprocesses,and

how we’ve taken it to the next level

Tom Abraham Chief Operating Officer Flora & Fauna

16:15 Closing remarks from the Chair

16:25 End of Day One and networking drinks

Register now! Register online at www.questevents.com.au or call +61(0)2 9977 0565

Register TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.auRegister TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.au



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Conference Day Two – Wednesday 11 October

08:30 Welcome coffee

08:50 Opening remarks from the Chair David Rogers

Chairman Asia Pacific Logistics Federation

THE IMPACT OF INFRASTRUCTURE ON ONLINE RETAIL LOGISTICS

09:00 Urban and CBD delivery in the national freight and supply chain strategy • Freightdoesn’tvote–curfewsandtheremovalofloadingzones • Apartmentliving–theeffectthatthegrowthinapartmentsishavingonfreightdelivery • Howcantechnologybestovercomethisproblem? Michael Kilgariff

Managing Director Australian Logistics Council

09:30 Measuring the “Last Mile” – how companies are tackling last mile challenges while still providing customer satisfaction

• Analysingthecostofthelastmileovertherestofthesupplychaincycle • Howutilisingdifferenttypesoftechnologycanimproveperformance • Ensuringreliabletimelydeliveryandhowimplementingnewstrategiescanassist Levi Aron

Country Manager Deliveroo

10:00 How warehousing plays an important part of online retail logistics • Effects of e-Commerce on the Australian logistics landscape • Effects of e-Commerce on the Australian warehousing sector • How to position your business for the most cost effective warehousing solution James Condon

Director of Industrial Savills Australia

10:30 Morning tea

11:00 Towards a 21st century logistics strategy for online retail • Managing your inventory planning and forecasting program • Handlingthephysicalinventoryandoptimisingyourwarehousingforstoragedensity • Assessingthecurrentstateofsoftwareandtechnologyforlogistics • Avoidingthepitfallsthatplaguealmosteverysoftwareandtechnologyimplementation Andrew Clark

Founder Logistics Help

FROM FOUNDATIONS TO THE FUTURE

PANEL DISCUSSION: 11:30 The future of shopping – Omni-Channel 2.0 • Click&Collect–changingthewayresourcesarebeingusedandpreparingfora

growing demand in the way customers purchase and expect multiple channels to receive their products

• Howleveragingdataanalyticstodeliverintegratedandtailoredexperiencesina seamlessfashionishelpingyourbusinessstandoutamongotherretailers?

• Whatdoesitmeantooffercustomerstheabilitytomoveseamlesslyamong channels&receivesame-daydelivery?

Panel Moderator:

David Rogers Chairman Asia Pacific Logistics Federation

Panellists:

Ben Hare Leo Zaitsev Director - Chief Operating Officer Director of Commercial Operations Tinyme Klika Group

Nathan Huppatz Deb Ellis Co-founder Partner Ready-to-ship.com.au & Gattorna Alignment Costumes.com.au

12:15 Networking lunch

13:15 Building the pillars of targeted eCommerce selling • EasyandeffectivewaysofensuringasuccessfuleCommercebusiness • Ensuringsolidfoundationsfortheonlinespace • Howtomeasuresuccessandfuturepositivegrowth Simon Molnar

Chief Executive Officer Ice Jewellery

DRIVING ADVANCEMENT IN RETAIL

PANEL DISCUSSION:13:45 Skilled leadership – training the right people to build future success • Identifying the required actions and targets to indicate success in a logistics

environment • Translating strategy in logistical operational terms and making

strategy review a continual process • Discovering the best structure that enables effective teamwork and communication

to collectively achieve the targets • Aligning the organisation to the strategy/business plans by using a “Cascade Process”

and mobilising cultural change through strong effective leadership Panel Moderator: David Rogers

Chairman Asia Pacific Logistics Federation

Panellists: Adrian Pidgeon Richard Whetton

Retail Logistics Manager Head of Fulfillment Ikea Catch Group

Vince Spiteri Operations and Supply Chain Leader Green’s General Food

14:30 Operations excellence – creating a competitive advantage • Assessmentofthecurrentstateofoperationsexcellence • Toolsandstrategiestoimproveperformancefocusingonleadership,teamwork,

problem solving and continuous improvement • Sustainmentandcontinuousimprovementtomaintainbestpractice Peter Nemtsas

Managing Director Myoora Transformations

15:00 Afternoon tea

ROUNDTABLE DISCUSSION:15:30 Reverse Logistics It’s an important part of any transaction, specifically for online retailers. Let’s discuss the

challenges, opportunities and solutions to make your return process run more smoothly. Moderated by: Peter Nemtsas

Managing Director Myoora Transformations

16:00 Interactive Q&A session with members of the advisory panel This session considers the opportunities offered by the constantly evolving online

retail space. The event’s advisory panel will facilitate a discussion to explore how organisations could prepare for future opportunities within different sectors of the industry.

Facilitator: Andrew Clark

Founder Logistics Help

Panellists: Dean Salakas Trent Allan

Chief Party Dude Head of eCommerce & Marketing The Party People Home Clearance (Winning Group)

Apurva Chiranewala Growth Leader, Sendle & former Head of Shipping eBay

16:30 ClosingremarksfromtheChairanddrawingoftheluckydoorprize!

16:40 End of Day Two and close of the conference




PLUS! The three pillars of any Quest event:Meet: Senior professionals from right across Australia’s retail supply chain and logistics sectorLearn: From 25+ high profile speakers over 3 days – delivering you premium content and value that is second to noneGrow: Your professional network and create business development opportunities through face to face interaction

It’s what our events are all about….

Official Event Advisory Panel:The key benefits of attending include:

Identifying and implementing the technologies to help drive business outcomes

Achieving a customer driven supply chain through better collaboration with 3PL providers

Reshaping business structures and attracting/training the right workforce skills to face the massive shift towards online

Achieving real-time, enterprise wide inventory visibility in an omni-channel supply chain

Building the right e-commerce logistics strategy to meet changing customer demands

Optimising last mile order fulfillment operations by implementing innovation in supply chain systems, practice and infrastructure

Dean Salakas Abdul Jaafar Chief Party Dude General Manager – Supply Chain The Party People Fantastic Furniture

David Rogers Andrew Gaythorpe Chairman Head of Channel Supply Chain Asia Pacific Logistics Australia Post FederationApurva Chiranewala Growth Leader Sendle

Quest Events would like to take this opportunity to sincerely thank the official event advisory panel who contributed their valuable time and expertise to ensure the agenda for this event is timely and relevant for all online retail supply chain and logistics professionals.

Who should attend:

Key decision makers such as: Chief Executive Officer Supply Chain Manager Supply Chain Operations Director Supply Chain Head of Supply Chain Supply Chain Strategy General Manager Supply Chain National Logistics Manager Head of Logistics Head of Warehousing Third Party Logistics Manager (3PL Logistics) Fourth Party Logistics Manager (4PL logistics) Online Retail Operations Manager Warehousing & logistics Manager Head of Operations General Manager Operations Head of Marketing Chief Marketing Officer Commercial Manager Partnerships Manager Distribution Manager E-commerce Manager General Manager E-commerce Multichannel Manager Head of Online Digital Strategy & E-commerce and Omni-Channel

E-commerce Retail Manager Omnichannel Manager Online Marketing Manager Head of Online Retail Merchandise Planning Online Retail Analyst Head of Digital Marketing Chief Digital Officer Digital Operations Director Manager Digital Operations Head of Digital Merchandising

Hear what the delegates from Online Retail Logistics 2016 said:

Want to develop business at the event? Speaking, sponsorship and exhibition opportunities available

Sponsorship and exhibition packagesFor speaking, sponsorship or exhibition opportunities at the Online Retail Logistics 2017 conference, please contact Luke Griffin on +61 (0)2 8188 7536 or e-mail [email protected] www.questevents.com.au to download the sponsorship prospectus

The Online Retail Logistics 2017 conference is being developed specifically to address the pressing issues facing senior online retail supply chain, logistics and warehousing managers who run complex supply chains.If you supply goods or services to the retail supply chain and logistics sector the Online Retail Logistics 2017 conference provides you with the ideal opportunity to engage early and understand the wants and needs of your next client. Position your brand as an authority in your sector – present on the program, sponsor a networking function or demonstrate in our showcase exhibition to improve your chances of beating your competition.

It’s where the industry will meet. Can you afford not to be there?

Potential sponsors please note: In designing this event we have researched extensively with online retail supply chain and logistics practitioners about their challenges and we have designed an agenda specifically for them to discuss these at the event. By sponsoring this event you have a prime opportunity to demonstrate that you have their solutions at a time and place where they are actively looking.

“Open and frank sharing of challenges of online retail logistics, and some great ideas about last mile options.”2016 Delegate, Adjuno

“Right sized, right length, right topics, right

blend of ‘real world’ practitioners, industry

representatives and academics. Good

opportunities for industry networking.”

2016 Delegate, JB Hi-Fi

“Good mix of traditional supply

chain professionals and online

retail/eCommerce.”

2016 Delegate, TinyMe

Register TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.auRegister TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.au Register TODAY! +61 (0) 2 9977 0565 +61 (0) 2 9977 0567 [email protected] www.questevents.com.au

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10-11 October 2017 Rydges North Sydney I Australia REGISTRATION FORM

Registration Items Dates Book and pay Number of delegates Total

Online retailers pricing**

2 Day Conference Package 10-11 Oct AUD $1,995 incl. GST (2 day conference only)

Standard Conference Pricing

2 Day Standard Conference Package 10-11 Oct AUD $3,995 incl. GST (2 day conference only)

Deduct your discount

TOTAL

*Group Discounts apply for bookings made simultaneously and on one invoice only.**Online Retailers pricing is only available to directly employees of retail organisations that offer online products, and are also involved in or responsible for their logistics or supply chain activities. This price is not available to those providing services or products to the Online Retail industry. Qualification for this pricing is at the sole discre-tion of Quest Events. ***The event dinner is available to registered attendees of the event only

Delivering key industry experts including - Quest Events Whetton Head of Fulfillment Catch Group Abdul Jaafar General Manager – ... • Tips to get around eligibility criteria and

Documents