Delivering Good Enough Quality

DELIVERING

GOOD ENOUGH

QUALITY

PETR NEUGEBAUER, Y SOFT

PETR NEUGEBAUER, 2015 | 2

PM CONFERENCE 2015

26.05.2015, UTB ZLÍN

QUALITY x QUANTITY

SEEKING FOR TOP QUALITY IN HR

TALENT MANAGEMENT

PETR NEUGEBAUER, 2015 | 4

TALENT

MANAGEMENT

2013 - 2014 🎯👥 ♫ 🏆

CANDITATES (CVs)applied for QA positions

in Brno and Prague

TECHNICAL INTERVIEWApprox. ½ of candidates interviewed in the

first round.

HIRING SUCCESS RATEFit

BEHAVIORAL

INTERVIEWApprox. ¼ of candidates interviewed in

the 2nd round.

53% 3.7%

x00+ 24%

PETR NEUGEBAUER, 2015 | 5

HOW TO FIND TALENTED PEOPLE

THAT BRING OUT A VALUE

HIRING ISSUES

OVERSTATED

CVs

RECRUITERS AND

HIRING MANAGERS

HIRING IS A GAME TO

GET A JOB.

COMPETITION

JOB OFFERS ARE ALL

AROUND

JOB FITTING

JOB READINESS

PETR NEUGEBAUER, 2015 | 6

SEEKING

TALENTS

SKILLS AND EXPERIENCES

TECHNICAL EXPERIENCES

BEHAVIORAL COMPETENCES

ABILITIES

ATTITUDES, INTERESTS

VALUES

EMOTIONAL FACTORS

20%

80%

TALENT

MANAGEMENT

WHEN YOUR ENEMY’S

MAKING MISTAKES,

DON’T INTERRUPT HIM.

JOB INTERVIEW IS A GAME

PERFECTION IS NOT A STATUS,

IT’S JUST A DIRECTION

DELIVERING VALUES

SOFTWARE DEVELOPMENT

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VersionOne Survey, 2015

65% of respondents from North America

21% of respondents from Europe

94% of all organizations surveyed now

practice agile (2014)

STATE

OF AGILE 46%

Enhance software quality

Manage changing priorities

Accelerate product delivery

Enhance delivery

predictability

Increase software

maintainability

Ability to manage changing priorities 87%

Increased team productivity 84%

Improved project visibility 82%

Increased team morale/motivation 79%

Better delivery predictability 79%

Enhanced software quality 78%

Increase productivity

21%

45% of software features were never used and only 20% were used often or always

A Standish Group study from 2002.

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CREATE

A CUSTOMER

CUSTOMER

IT’S QUALITY RATHER

THAN QUANTITY THAT

MATTERS

CUSTOMERS WANT

INNOVATIONS

CUSTOMERS WANT

NAMES THAT ARE EASY

TO REMEMBER AND THAT

TELL A STORY

CUSTOMERS WANT

PRODUCTS THAT HELP

THEM TO SAVE MONEY

OR MAKE MORE MONEY

IT’S QUALITY RATHER THAN QUANTITY THAT MATTERS

Quality of deliverablesQuality of processes

DEFECT REMOVAL IS THE MOST EXPENSIVE PART OF THE

SOFTWARE DEVELOPMENT

GOOGLE CHROME: 72,706 OPENED ISSUES (AS OF MAY, 2015)

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APPLE

STEVE JOBS

NO MASS-STORAGE

NO SD CARD SUPPORT

NO WIRELESS CHARGING

DESIGN IS NOT JUST WHAT IT

LOOKS LIKE AND FEELS LIKE.

DESIGN IS HOW IT WORKS.

FEATURESDESIGN

THE POWER OF GOOD ENOUGH

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IDENTIFY STAKEHOLDERS

IDENTIFY REQUIREMENTS

PRIORITIZE REQUIREMENTS

MANAGE EXPECTATIONS

Even small changes can have

significant impact.

THE

STAKEHOLDERS

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NO STAKEHOLDER, NO EXPECTATIONS

NO EXPECTATION, NO REQUIREMENTS

NO REQUIREMENT, NOTHING TO DO

VALUE HAS A VALUE ONLY IF ITS VALUE IS VALUED.

CEO OF COCA COLA

REQUIREMENTS

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QUALITY IS MORE IMPORTANT THAN QUANTITYBUT WITHOUT QUANTITY YOU CANNOT HAVE ANY QUALITY

BOTH ARE IMPORTANT

Perfection is the enemy of innovations and fast market delivery

GOOD ENOUGH IS THE NEW PERFECT

PETR NEUGEBAUER, 2015 | 20

Y Soft Corporation, a.s.

BRNO

PETR NEUGEBAUER

Czech and Slovak Testing

Board (ISTQB®)

[pro]Test! Morava

BRNO

www.linkedin.com/in/petrneugebauer