Delivering energy advice in the context of future energy systems … · 2020. 4. 24. · •CABx •Local energy advice and CCF projects •Care and Repair •MPs/MSPs Delivering

Delivering energy advice in the context of future energy systemsLaura McGadie22nd February 2018

Contents

01 Context

02 Challenges

03 Rising to the challenge

04 Considerations

2

Delivering energy advice in the context of future energy systems

22nd February 2018

Context

3

Delivering energy advice in the context of future energy systems

22nd February 2018

Challenges

4

Delivering energy advice in the context of future energy systems

22nd February 2018

Challenges

5

Delivering energy advice in the context of future energy systems

22nd February 2018

Rising to the challenge

Home Energy Scotland – right advice in right place

Advice

Online and digital advice

Phone advice In home advice Face to face in community/ workplace

Strategic

support

and advice

Delivering energy advice in the context of future energy systems

22nd February 2018

Rising to the challenge – Home Energy Scotland

Every year:

• Around 90,000 households supported

• Around 800 home visits to vulnerable households

• Around 2,300 specialist advice home visits

• 97% customer satisfaction

• More than £2.3 million in additional annual benefits

• Lifetime fuel bill reduction of around £1,500 per customer

• Carbon savings of more than 330,000 lifetime tCO2

Rising to the challenge

Home Energy Scotland - partnerships

Priority partners

•NHS

•Mental health

•Carers

•Early years

•Scottish fire and rescue

Other national partners

•e.g. DNOs

•Age Scotland

•Citizens Advice

•RNIB

•Deafblind Scotland

Local partners

•e.g. Local authorities

•Housing Associations

•CABx

•Local energy advice and CCF projects

•Care and Repair

•MPs/MSPs

Delivering energy advice in the context of future energy systems

22nd February 2018

Rising to the challenge

Home Energy Scotland – Smart Meter Advice

Efficiency advice based on actual energy consumption

“We have been

able to match it

[energy

consumption]

more accurately

to house

occupancy and

set timers more

accurately to

reflect when we

are in the

property, when

we will be leaving

(switch off heating

at least 30 mins

before) etc.”

(Householder)

Rising to the challenge – Each Home Counts

“We have not seen a large scale increase

in the level of public demand

for…measures”

“…There have been too many instances of poor

quality installations being made by companies

who do not have the skills, quality levels or core

values required to operate responsibly in this

market”

“Too often advice has been inconsistent

and fails adequately to take account of

property-specific details. This has meant

that householders often do not trust the

advice being given, or are receiving

inappropriate advice or unsuitable

measures for their circumstances”

Peter Bonfield, 2016

Rising to the challenge - Each Home Counts

A new central Information Hub that

will be consumer and industry facing,

act as a collection point for best

practice on standards, guidance,

statistics and approved information,

and made available to all those

certified with the quality mark.

Standards

Standards Guidance

Statistics and savings figures

Technical information and

maintenance guides

Impartial information &

guidance to support effective

industry comms with

customers

Ind

ustr

y

Reso

urc

es

Consumer advice allowing

greater ability to make

informed judgements on

potential measures to install

Buyers Guides

User Guides

DIY Guides

Consumer Rights

Co

nsu

me

r

Reso

urc

es

Information Hub

Data

Ware

ho

use

A Data Warehouse which holds

relevant property-level data from

existing sources, such as Energy

Performance Certificate (EPC)

information, …will enable the

provision of practical, authoritative

and specific information to the

consumer through tools or services.

Considerations

• How does our role need to change to best support consumers?

• How does our advice need to change?

• How do we work with citizens to take advantage of the changing

landscape?

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Delivering energy advice in the context of future energy systems

22nd February 2018