Delivering end-to-end enterprise mobility services in the public transport domain

A Real Time Mobile Solution for Public Transport

(UK)

1Enterprise Mobility Services

Our Client – An Independent Software Vendor (UK)

• Manages IT infrastructure for public transport

in multiple counties

• Offers multiple travel and traffic

management products and services based on

UTMC, RTIG, SIRI and other industry

recognized protocols

• Products and services help traffic

management authorities to model, monitor

and control traffic effectively within the

limited road network

We were approached to deliver a

real time mobile solution that

users could interrogate to easily

obtain the transport information

they seek.

2Enterprise Mobility Services

Critical information to display on mobile

• All bus stops on the map

• Routes, arrival, departure

• Bus schedules

• Roadworks

• Incidents and congestion

• Google traffic

• Events

• CCTV

• Information signs

3Enterprise Mobility Services

Role of the Backend System

• Interact with;o Different scheduling systems

o Network infrastructure

o Electronic ticket machines (ETMs)

• Filter raw traffic feeds available over the network

and present it in real time on the mobile

interface to the passengers

• Enable traffic management authorities to

effectively manage traffic and bus service

operators

• Empower operators to improve decision making

based on the real time data

4Enterprise Mobility Services

The Development Journey

• Business analystso Prepared 50+ functional and non-functional use cases

o Conceptualized wireframes using Axure wireframe

• Designers o Designed 6 UI designs for the backend admin interface

o 18 screens for iOS, Android and Windows OS

• Business intelligence developerso Used Microsoft SQL Server 2012 (Enterprise Editions) to ensure the system;

Captures data from ticket machines, network infrastructure and other sources

Extracts data to filter, clean, transform and load in the data warehouse to model

dashboards and generate reports

• Developerso Used C#, .NET Windows Communication Foundation (WCF) for other

modules

• Testerso Prepared 100+ test cases - performed database, web services, cross browser,

data-driven, load and regression testing

5Enterprise Mobility Services

As a service provider we offered;

• Business, technical and risk analysis, and a risk

mitigation strategy

• Wireframes for the application

• Complete UI and UX design

• Development of the application

• Integration with existing systems

• Deployment on production

• Launched the app on iOS, Android and Windows app

stores

6Enterprise Mobility Services

We delivered a mobile solution that enables passengers to;

• View Real Time/Scheduled Bus departure and arrival

information

• Find a bus stop anywhere within the network using a

street name

• Locate me

• View current disruption

• View any incidents and accidents

• Record favorite bus stops for quick reference

• Get live updates via SMS and on Twitter

7Enterprise Mobility Services

• Manage bus services effectively

• Draw infinite flexible transport routes

• Predict journey times based on the historic

data, current road events, and real time traffic

updates from trusted data sources

• Perform trend analysis

• Identify congestion severity

• Timely communication helped to enhance

customer experience and patronage

The mobility solution enabled public transport operators to;

8Enterprise Mobility Services

The mobility solution enabled public transport authorities to;

• Minimize investments on traffic management

infrastructure

• Overcome alarming congestion problem

• Maximize service availability to the passengers’

• Reduce travel time

• Strategize, plan, control and execute strategies using

reliable data

• Maximize the value of investments

• Effectively manage different level of users

• Readily adopt new components and services in the

future

9Enterprise Mobility Services

To summarize, we;

• Provided access to end-to-end enterprise mobility

services under a single roof

• Freed our client to focus on managing customer

relationships and market product capabilities

• Helped to significantly reduce the development cost

• Ensured quick turn-around time for deliverables

• Managed skilled resources and ensured their

sustainability

• Effectively managed cost, quality and timely deliverables

• Ensured maintenance and support throughout

• Accelerated project execution whenever required

10Enterprise Mobility Services

+91-79-30487422+91-79-67124000

[email protected]

India Headquarters

Cygnet Infotech Pvt. Ltd.

16-Swastik Society, Nr. AMCO Bank,

Stadium Circle, Navrangpura,

Ahmedabad 380009, Gujarat, India

www.cygnet-infotech.com

Contact us

Germany

+49 3222 1090 129

USA

+1-646-915-00210South Africa

+27 (0) 21 3002981

Australia

+61-280-147-206India (Pune)

+91-20-30226125

New Zealand

+64 9 534 8000

UK

+44-20-8099-1653

Enterprise Mobility Services 11