Delivering Efficient Services

© British Telecommunications plc

BT Conferencing – delivering efficient services

Simon LindleyUK Public Sector Director, BT Conferencing


• Key Drivers! • Hierarchy of Communication• What is Conferencing?

• BT Conferencing Tools - Audio, Web & Video

• What do you need?• How much can you save? Case Studies• What are the costs involved?• Barriers Vs Benefits• Interesting Facts• About BT Conferencing?• Q & A

Agenda


Key Drivers and Challenges

• Current economic climate

Increase productivity quickly

Improve performance better results

Carbon Targets need to evidence

Reduce operational costs significantly

• Communicate effectively with the various stakeholders

• Build solid partnerships inter Dep’t/Inter Agency

• Commissioning skills all receive adequate training

• Long term commitment between departments and local authorities

• Raising the profile promote potential

• Provide value for money practical ways to deliver services


Audio & WebConferencing

Video

Audio

Collaboration

Voice

In Person

WhenFirst meetings, final contracts

Interim meetings, decision-making, expertise required, mixed media

Detailed explanationsCollaborative working

Standard business communications

Quicker, shorter messages

Value

Instant

Personal, credible, persuasive, thorough, relationships, workflow, supply chain

Familiar

Instant - More data/Wider audience

Highest Impact

E-mail. PostTime insensitive messages Ubiquitous

INTE

RA

CTI

VITY

PRO

DU

CTI

VITY

The Communication Hierarchy


Work is something you DO, not somewhere you GO


What is Conferencing?

• The ability to hold a meeting without physically being there

• For large or small meetings, from 3 – 2,500 people• The different types of conferencing• Phone – a phone conference can be anything from a

3-way call to an event with 2,500 attendees• Web – usually coupled with a phone conference. This

allows you to present or share documents, slides, web pages from your PC as you would face-to-face

• Video – face-to-face meeting using a real time video link

BT Conferencing services are:Seamless, Reliable, Easy to Use


Audio – flexible to your needs

Your own personal meeting room

• Weekly team meetings• Impromptu meetings• Project & status meetings

Larger scale more formal meetings

• Communicating and interacting with large numbers of people• Organisation change• Financial announcements• Training sessions


Web Conferencing – Engage with your audience

Used to complement Audio and Video Conferencing• Share, amend or present anything from your desktop

• Scalable from 2 to 2,500 people

• Real time

• Instant feedback

All you need is a PC with internet connection – launch from Outlook


Video Conferencing – Face-to-face without physically being there

• When only a face-to-face meeting will do• More personalised meetings around the globe• Meeting new colleagues or customers or suppliers • Large events or conferences where you can have video streaming to allow people to watch the event when they can’t physically attend


BT Conferencing Collaboration Solutions - Leading into UCC

Source: Wainhouse Research, 10/07Source: Wainhouse Research, 10/07

Messaging(voice mail, email,Fax, speech)

Team workspaces

Presence& status

Instantmessaging

Voice

Mobility

Calendaring

Documents & files

Integrated workflow applications

Audio conferencing

Web/data conferencing

Video


What do you need? - Technological requirements

A telephone and a PC with Internet

connectionAudio & Web


How much can you save? – City & Guilds

“As a team we are saving over £1,000 per day in man-hours. With further savings on travel costs, that figure rises again. And we are

significantly cutting the carbon footprint of what we do. Multiply that across a team of 36 and the cost, productivity and environmental benefits become starkly compelling.” Nik Dascinsky, eStrategy

Consultant, City & Guilds

Challenge• Create universal adoption of organisational Learning development tool with geographically dispersed teams

Objectives•Train a team of geographically dispersed people•Save time, cut travel costs and environmental impact•Improve e-learning take up and simplify deployment, training and use•Promote flexible and home working

Solution - Trained audience via audio and Live Meeting


How much can you save? – Environment Agency

A typical audio conference call involves

•Average of six people

•Four of which would have had to travel if it had been a face-to-face meeting

•A typical face-to-face meeting costs £404 in travel and subsistence costs and results in 558 business miles

In a typical month, we hold 1,400 audio conferences through BT Meet Me•79% of these replace a face-to-face meeting where people would have had to travel

• Using BT Meet Me helps us avoid annual travel costs of around £5.3M and 7.4M business miles

• On average, an audio conference also saves 1.8 hours of personal time per meeting


BT Conferencing Customers


BT Conferencing Partners


What are the costs involved?

Initial set up = £ NIL !!!

To keep an account running = £ NIL !!!

AUDIO - Average £0.06 ppm per participant

WEB - Average £0.11 ppm per participant

VIDEO – How much do you want to spend? From a few £’s to in excess of £100k…..See speaker for details


Barriers Vs Benefits

Barriers• Culture/Habit• No knowledge of alternatives• Fear - Technology/the unknown• Past experience• Beneficial T&S reimbursement• Loss of “perks”• Perception of cost• “Silo” Budgets


Benefits• More effective meetings and efficient working

Meet whenever, wherever you want - at home, in office, on roadShare ideas or revise documents/data in real time

• Increased productivity Reduce or avoid unproductive ‘downtime’ while traveling

• Decision makingGet the right people together, when you need toAbility to deal with urgent issues immediatelyIdeal for presentations

• Corporate social responsibilityReduced travel saves C02 emissionsProtects staff from travel risks

• Save Money


Some interesting facts

BT INTERNAL USE £135 million - How much Conferencing saved BT employees in travel costs last year 97,628 tonnes – How much CO2 Conferencing saved last year for BT as a whole £100 million - Roughly the time translated into cost if BT people had travelled to all

their meetings last year

HOW LARGE CAN A CALL GET? 4 continents. 40 countries. 400 divisions. All on one web conference for a global

FMCG giant Up to 5000 people on one call

AN AVERAGE CONFERENCE CALL? 5.4 people for around 30 minutes Costs about the same as a cup of coffee per attendee

*Results of a BT Survey on its Economic, Environmental and Social Impacts, 2007.


Why BT Conferencing?

• A lean, responsive business within BT plc• 20+ years conferencing experience• Top 4 in global market share, #1 in UK and Europe• Growth significantly out-performing the industry• Extensive conferencing portfolio • Global reach - support conferencing in 55+ countries• 180,000+ end users • Account management, training & adoption• It’s all we do!!


Q & A


Thank You

Delivering Efficient Services

Documents

bt meet

bt conferencing

phone conference

costs involved

wainhouse research

travel costs

city

face meeting