Deliverable 4.1 REPORT ON SURVEY AND DATA COLLECTION … · 2015. 2. 24. · Tel.: +44 (0) 2476 158349 Email: [email protected] Author: LEAD: KTH PARTNERS INVOLVED: INTECO,

Deliverable 4.1

REPORT ON SURVEY AND DATA COLLECTION PROCESSES AT EACH LOCATION

Publishable summary

Coordinator:

Professor Andree Woodcock, Coventry University

Tel.: +44 (0) 2476 158349 Email: [email protected]

Author:

LEAD: KTH

PARTNERS INVOLVED: INTECO, INTR, KTH, JAREKS, ANGRE, EUROKLEIS, RSM, ITENE, FIA, COVUNI, SBOING

Yusak Susilo ([email protected])

Roberto Abenoza ([email protected]) tel +46(0)87909635 Duration of Research: Project Duration Nov 2012 – October 2015

Deliverable Duration: May 2014 – November 2014

WEBSITE

WWW.METPEX.EU

Grant Agreement no: 314354 Project Full Title ‘A Measurement Tool to determine the quality of the Passenger Experience’

Summary  &  Purpose      

D4.1  deliverable  summaries  the  processes  and  ac7vi7es  performed  by  par7cipants  of  WP4,  during  Task  4.1  “Prepara7on  of  data  collec7on  on  each  site”  and  Task  4.2  “Data  collec7on  on  each  site”,  which  aimed  to  trial   the   developed   METPEX   tools   based   on   the   results   of   WP2   and  WP3.  

Approach  Task  4.1  Prepara6on  of  data  collec6on  on  each  sites  

Start:  M19  (May  2014),  end:  M21  (July  2014)  Task  leader:  INTECO  Partners  involved:  INTECO,  INTR,  KTH,  SmartCon7nent,  ANGRE,  EUROKLEIS,  RSM,  ITENE,  FIA,  COVUNI,  SBOING.  

To  plan  the  implementa7on  of  the  survey  at  eight  trial  sites,  include:    •  Familiarised  themselves  with  the  tool,  guidance  of  SBOING  •  Produce  a  common  survey  plan  •  Translate  the  tool(s)  to  the  local  language    •  Secure  all  ethical  and  prac7cal  permissions  that  required  to  test  the  

tool(s)  

Approach  Task  4.2  Data  collec6on  on  each  sites  

Start:  M22  (August  2014),  end:  M25  (November  2014)  Task  Leader:  KTH  Partners  involved:  INTECO,  INTR,  KTH,  SmartCon7nent,  ANGRE,  EUROKLEIS,  RSM,  ITENE,  FIA,  COVUNI,  SBOING.  

To  trial  the  tool(s)  that  has  been  developed  in  8  different  ci7es  and  via  FIA’s  on-­‐line  network  on  each  country.    INTECO  -­‐  Bucharest,  INTR  -­‐  Dublin,  KTH  -­‐  Stockholm,  SmartCon7nent  -­‐  Vilnius,  ANGRE  -­‐  Grevena,  EUROKLEIS  and  RSM  -­‐  Rome,  ITENE  -­‐  Valencia,  COVUNI  -­‐  Coventry  ,  FIA  -­‐  distribute  the  survey  on-­‐line  via  its  network  in  each  country.  SBOING  -­‐  maintaining  and  monitoring  the  server.  

Approach  Methodology  

Approach  Methodology  

Approach  Methodology  

Findings  

City Number  of  collected  response

Paper  and  Pencil

Web  On-­‐line  

Survey

SbNavi  App  for  iOS

SbNavi  App  

Android

Game  App

Focus  Group

Bucharest 457 59 316 9 4 46 23 Coventry 479 321 104 9 0 33 12 Dublin 573 231 297 11 0 29 5 Grevena 320 150   65   7 1 2 95 Rome 832 201 532 1 0 22 76 Stockholm 996 305 252 206 5 228 81 Valencia 680 22   600   13 4 41 0 Vilnius 395 291   58   0 22 24 0 FIA  networks 1611 0   1611   0 0 0 0 Total  collected  samples 6343 1791 3835 256 36 425 292

Findings  

Findings  

Recommenda6ons  

Conclusions  &  Further  Study  

The   results   of   the   trials   will   be   used   to   understand   the   variability   of  users’   travel   paeerns   and   experiences   across   different   countries   and  different   socio-­‐demographic   groups   of   travellers,   including   ageing  travellers  and  those  with  special  needs.  The  results  will  also  be  used  to  provide   feedback   to   municipali7es   and   service   providers   in   order   to  address  the  unique  problems  of  each  transport  system