Deliver a digital advantage for your enterprise

Enable Digital Business

Matthew GlitzerDirector, Global Technology Services,

IBM Greater China Group

2© 2017 IBM Corporation

Deg

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tions

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Digital products and infrastructure • Digital products, e.g.

Music, Entertainment• Infrastructure, e.g. Telco,

Software, IT Infrastructure

Digital distribution and web strategy• e-commerce, e.g. Retail,

Electronics• Efficiency through web

strategy, e.g. Government

Late 1990s 2000s 2010sLimited

PervasiveDigital transformation is becoming pervasive

Digital transformation of business models• Mobile revolution• Social media• “Hyper digitization”• Power of analytics

Digital TransformationThe increasingly seamless – and holistic - integration of digital and physical interactions


https://www.youtube.com/watch?v=uUTtT6XnviY


is impacting all levels of societyA set of digital transformation drivers…

Mobile RevolutionConnectivity, Mobile internet and smart devices are exploding

Social Media ExplosionChanging the way that individuals and organizations engage and collaborate

Hyper-digitizationDigital content can be accessed anytime, causing growth in digitized industries, markets & segments

Power of analyticsNew opportunities for AI and predictive analytics insight from more data

Individuals• The connected consumer• The networked workforce• The empowered citizens

Industries• Value migration• Industry redefinition• Fragmentation

Enterprises• Evolved business models• Optimized digital operations• Connected enterprise


Digital transformation creates new opportunities but also significant business challenges

Individuals• The connected consumer• The networked workforce• The empowered citizens

Industries• Value migration• Industry redefinition• Fragmentation

Enterprises• Evolved business models• Optimized digital operations• Connected enterprise

• Increased customer expectations• Accelerated speed of change• Different ways to engage digitally

• Redefined customer value• Managing across digital and physical• Significant risk, security, compliance and privacy concerns

• Industry disruption from new competitors• Value migration creates winners and losers• New types of collaboration


Watch the video clips:

00:31:39 – 00:34:48https://youtu.be/Ldf2Z7LyQLM?t=31m39s

00:48:32 - 00:49:35https://youtu.be/Ldf2Z7LyQLM?t=48m21s

7© 2017 IBM Corporation7

Easy to use Personal Empowering Always on

The rapid pace of innovation is leading tocustomer experiences that are increasingly...


Accelerating digital innovationwith “as-a-Service” building blocks for designing better business solutions, faster

Ensuring flawless IT performancewith cognitive capabilities that enable your infrastructure to think and run itself

As technology becomes more central to business performance, the strong partnership between technology leaders and business leaders is more essential than everTwo key dimensions for evolving the tech leader role:


Imagine if you, the tech leader, could spend more of your time sponsoring innovation—forging stronger partnerships with business leaders—rather than running data centers.

Time/resources spentrunning Enterprise IT

Time/resources spentmanaging cost

Time/resources spentsponsoring innovation

From a focus on running data centers

To a focus on enabling digital innovation and ensuring IT service quality


By integrating services for business objectives—rather than integrating systems for IT objectives—you can deliver better customer experiences and more business value from your Hybrid infrastructure.

From: Systems Integration To: Services Integration

ITaaS Environment

Software-Defined Hybrid Cloud Infrastructure

Workloads

Operations

Orchestration

IBM Services 3rd Party Services

Governance (Brokerage)

Traditional IT Private Cloud Public Cloud

PRIVATE

CLOUD

PUBLIC

CLOUDS

ON-PREMISES

INFRASTRUCTUREPRIVATE

CLOUD

PUBLIC

CLOUDS

ON-PREMISES

INFRASTRUCTURE

Analytics, Cognitive, Automation, DevOps & Security

Services Managem

ent

Business Solutions

ConsumableIT Services

and Apps

Infrastructure


From (2016)… …To (2019+)

Client ITOutcomes

Technology applied to simple tasks

AnalyticsData-driven insight for execution

Client Service Outcomes

Practitioners managecomplex tasks

CognitiveAutonomic system to

understand, reason, and learn

Practitioners Technology

PractitionersTechnology

From: Practitioner-run, technology-assisted To: Technology-run, practitioner-assisted

The next step of our journey requires Cognition


ITaaS Environment

Software-Defined Hybrid Cloud Infrastructure

Workloads

Operations

Orchestration

IBM Services 3rd Party Services

Governance (Brokerage)

Traditional IT Private Cloud Public Cloud

PRIVATE

CLOUD

PUBLIC

CLOUDS

ON-PREMISES

INFRASTRUCTUREPRIVATE

CLOUD

PUBLIC

CLOUDS

ON-PREMISES

INFRASTRUCTURE

Analytics, Cognitive, Automation, DevOps & Security

Services Managem

ent

Driving the shift to Services Integration with data, automation, cognitive technology and broad ecosystem support

True hybrid vision with enterprise execution at scale

Data and automation driven delivery

Leveraging a cognitive technology services platform

Supporting multi-vendor technology and service providers


Key thoughts for your digital transformation journey

1. Establish Clear Priorities 5. Cross-team collaboration

2. Accept evolution 6. Client first and back

3. Budget and resources 7. Continuous

4. Lead from the top 8. Measure for success


Enable insight-driven innovation

Enrich customer and employee experiences

The Indispensable CIO

Provide intelligent data access and optimize IT delivery

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