Delaware Business July-August 2012

DELAWAREBUSINESS

PLUS:• Guide to Vo-Tech

Schools

• Guide to Insurance

July/August 2012 $3.00

2012 Restaurant, Meeting & Banquet Guide

JuJuJulylyly/A/A/Augugusust t 20201212 $$$33.3 0000000000

2001122 RReessttaauurraanntt,, Meeting & Banquet GGuiidde220012 Restaurant

Bon Appétit!

A Publication of the Delaware State Chamber of Commerce

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DELAWARE BUSINESS | Ju ly /Augus t 2012 1

Volume 17, Number 4 / Delaware Business (USPS 012098)

(ISSN 153253542) is published bi-monthly by the DSCC Center

for Business Management. Subscription price is $18 a year

(included in membership dues). Known office of publication

is 1201 N. Orange St., Suite 200, Wilmington, DE 19801.

Periodicals postage paid Wilmington, DE 19850. Postmaster:

Send address changes to Delaware Business, c/o DSCC

Center for Business Management, P.O. Box 671, Wilmington, DE

19899-0671. Telephone (302) 655-7221.

Departments

President’s Message ..............................2

The DSCC’s legislative prowess.

Legislative Priority ..................................3

Local elections matter, too.

Member News and Notes ......................5

DSCC partners with Google and the

Plus-3 Network, DSU plots a charter high

school, EDiS hosts students of its own,

the governor talks educational successes,

and we preview the next Superstars in

Business event.

Q&A: Culinary mastermind Dan Butler

Nonprofit Spotlight: The Salvation Army

Business Spotlight: Parcels, Inc.

Welcome New Members ......................16

Chamber Scene .....................................18

Newsbites ...............................................61

Calendar .................................................63

Affiliates Update ....................................65

Manufacturing........................................67

Chamber Committees ..........................70

Chamber Member Benefits .................71

For Assistance, Contactthe Chamber ..........................................72

In this IssueFeatures

RESTAURANT, MEETING & BANQUET GUIDE ........................................................... 25

Your one-stop shop for places to eat, drink, rest your head or host a party.

INSURANCE AND FINANCIAL SERVICES ................................................................. 47

Delaware Business peeks in on Kelly Benefit Strategies, the consultants

that offer the ‘Total Benefits Solution.” BY EILEEN SMITH DALLABRIDA

GUIDE TO EDUCATION ............................................................................................. 53

Soup’s on at New Castle County Vo-Techs, where culinary programs train

the next generation of chefs, and a whole lot more. BY LARRY NAGENGAST

On Th e CoverThe 2012 Restaurant, Meeting &

Banquet Guide features The Buttery in

Lewes. Photo by Tom Nutter

Fritz Land and Chuck James admire the work of

Mary Page Evans during an evening mixer at the

Delaware Art Museum. PHOTO BY COLEEN HEAVER

DB_JulyAug12.indd A1 6/19/12 3:39 PM

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Ju ly /Augus t 2012 | DELAWARE BUSINESS 2

1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671

(302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens

the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services

members want; it will serve and be recognized as the primary resource on matters affecting companies of all

sizes; and it will be the leading advocate for business with government in Delaware.

DELAWARE STATE CHAMBER OF COMMERCE

EDITORIAL STAFF

William R. AllanChairman

James A.WolfePresident/CEO

Matt AmisManaging Editor

CHAIRMANWilliam R. AllanWilliam Allan & Assoc., LLC

IMMEDIATE PAST CHAIRMANThomas J. CooperCooper Realty Associates

CHAIR ELECTHinton LucasDuPont

VICE CHAIRMark StelliniVirtual Resources

TREASURERBarry CrozierBelfint, Lyons & Shuman

Sylvia Banks DuPont

Ernie Dianastasis CAIDonald T. FultonGeorge J. Weiner Associates

Pierre du Pont HaywardUniversity of Delaware

Alan LevinDelaware Economic Development Office

William E. ManningSaul Ewing LLP

Chip RossiBank of America

Richard D. RowlandRowland, Johnson & Co., PA Dennis M. SalterSummit Realty Advisors, Inc.

Fred C. Sears, IIDelaware Community Foundation

Mark TurnerWSFS Bank

Michael S. UffnerAutoTeam Delaware

Richelle VibleCatholic Charities of Delaware

EXECUTIVE COMMITTEE

James A.WolfePresident/CEOMarianne K. AntoniniSenior Vice PresidentA. Richard HeffronSenior Vice PresidentJanine G. SorbelloSenior Vice President & Executive Director, The PartnershipJohn H. Taylor, Jr.Senior Vice President & Executive Director, DPPI

Matt AmisCommunications ManagerCheryl CornExecutive Assistant to the PresidentSenior Vice President CommunicationsDenee CrumrineProgram & Communications SpecialistManager, Small Business AllianceKatie DunnCommunications & Events AssociateLinda D. EriksenAccounting Associate

Greg GrossDirector of Government RelationsChuck JamesAccount ExecutiveLisa PrickrilEvents ManagerArlene SimonAccount ExecutiveBill StephanoDirector of MembershipPatrina WallaceInformation Administrator

STAFF

BOARD OF DIRECTORS

Linda AmmonsWidener University School of Law

Julian H. BookerDelmarva Broadcasting Company

David B. BrownPotter Anderson & Corroon, LLP

I.G. Burtoni.g. Burton & Co., Inc.

Timothy J. ConstantineBlue Cross Blue Shield of Delaware

Charlie CopelandAssociates International, Inc.

E. Andrew DiSabatinoEDiS Company

Orlando J. George, Jr.Delaware Technical & Community College

Martha S. GilmanGilman Development Company

Robert V.A. Harra, Jr.Wilmington Trust Company

John E. Healy IIIHealy Long & Jevin, Inc.

Michael HoughtonMorris, Nichols, Arsht & Tunnell, LLP

Tyrone JonesAstraZeneca Pharmaceuticals LP

Chris KennyShopRites of Delaware

Bernhard KochAAA Mid-Atlantic

Richard H. LaPentaInsurance & Financial Services, Ltd.

Robert J. Laskowski M.D.Christiana Care Health Systems

Renee LewandowskiAgilent Technologies

Michael MacFarlanTD Bank

Cathy MacFarlaneING DIRECT

Scott MalfitanoCSC - Corporation Service Company

Nicholas MarsiniPNC Bank, Delaware

John McCarthyAstraZeneca Pharmaceuticals LP

Paul M. McConnellMcConnell Development, Inc.

Chad MooreThe Bellmoor

Bret MorrisA.R. Morris Jewelers

Theodore J. PrushinskiCitizens Bank

Michael RatchfordW.L. Gore & Associates, Inc.

John S. RileyAshland, Inc.

W. Laird Stabler, IIILaird Stabler & Associates, LLC

Gary R. StockbridgeDelmarva Power

Clinton WalkerBarclaycard US

William S. WallaceJPMorgan Chase

Robert W. WhetzelRichards, Layton & Finger

Katie WilkinsonFulton Bank

Harry L. WilliamsDelaware State University

Fred MillerPresident

ADVERTISING SALES / Miller Publishing, Inc.

Message fromthe President

One of the biggest strengthsof the Delaware State Chamberof Commerce is its legislativeprowess—our unique ability to spuractual change in Dover.

With that in mind, we couldn’tbe more pleased with Gov. JackMarkell’s deal with municipalitiesthat will lower electric rates in orderto foster more economic devel-

opment. A memorandum of understanding was craftedbetween the state and town leaders that will provide localgovernments the opportunity to upgrade their electric utilitysystems, making them more efficient and cost effective.

It’s been a longtime goal to lower Delaware’s utility rates,and the agreement will not only help our current busi-nesses, but will also make Delaware more attractive tothose businesses that might want to expand or locate newfacilities in the region.

Our vice president of government affairs, Rich Heffron,also led the charge in workers’ compensation reform.Despite a one-year average increase in workers’ compen-sation costs in 2011 (a result of increased accident filingsin 2008-2009), overall since the inception of the updatedworkers’ compensation statue in 2008, costs have gonedown 18 percent for the residual market and 22 percentfor the voluntary market. First quarter projections for 2012are for rates to begin dropping again. That adds up to costreductions in five of the last six years. That’s a big deal.

We’re also pleased to have another great Superstars inEducation campaign in the books (pun intended). Thoughwe’re sad to lose Education Secretary Lillian Lowery toMaryland, I think we gave her a proper sendoff duringour awards dinner. Take a look at the pictures from thatevening on page 56.

We hope you enjoy the 2012 Restaurant, Meeting &Banquet Guide as much as our board members did. A fewof them, including our chairman Bill Allan and our imme-diate past chairman Tommy Cooper, took the time to tellus about their favorite restaurants. The results of which canbe found on page 25.

The restaurant, hotel and hospitality industry make upa huge chunk of the retail sector. And in many ways, theirhealth reflects the health of our economy. So do your partto support local business, and we’ll do the same.

After all, it is summertime. Start your party here.

DELAWAREBUSINESS

James A. Wolfe


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LEGISLATIVE PRIORITY

This Year, Don’t Forget Local Officials on the Frontline

BY RICH HEFFRON

IT’S A PRESIDENTIAL ELECTION YEAR, and most votersare just beginning to focus on the race between President Barack Obama and his Republican challenger, Gov. Mitt Romney.

Turnout is always higher when Americans have the opportunityto choose the person who will lead their country for the next fouryears. Media attention and the excitement that it generates areprimarily focused on national and statewide races for governors,and seats in the U.S. Senate and House of Representatives. This isreflected by the quadrennial uptick in voter turnout.

But too often overlooked are the races for important localgovernment offices. Two particularly challenging races takingplace this year are for New Castle County Executive and Mayorof Wilmington. Political scientists and experts argue that localofficials hold greater influence on people’s lives because theymake decisions that affect their constituents on a daily basis. Inrecent years, these New Castle elections have been decided inSeptember primaries because of the growth of the DemocraticParty in northern Delaware. That of course is subject tochange, but so far it does not appear that the Republican orIndependent candidates will be competitive at this stage of the2012 election.

The candidates for these and other local offices will not be deter-mined until July 11, the day after the filing deadline. But the issuesthat all candidates should address are clear.

Public Safety

People do not want to live, and businesses will not want to locatein areas where they do not feel safe. Illegal drug trade is indisput-ably tied to the public safety crisis in this country. New CastleCounty and Wilmington are not alone in trying to decide howbest to address criminal activity, yet far too many crimes involvingviolence in our area are a product of substance abuse and thecompetition to profit by feeding people’s dependence.

Local government is on the frontline in this battle, and yet thereis no easy answer, no silver bullet. There are multiple means ofaddressing the problem—police enforcement policy, communityinvolvement, alcohol and drug abuse treatment, job creation,youth programs, public education, job opportunities and trainingfor former prisoners—and the list goes on. But the fact is thatlocal government leaders must be willing to find creative meanswhile working tirelessly to reduce crime if they expect their juris-dictions to grow economically and prosper.


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Fiscal Stability

Since the financial collapse of 2008, local governments havefaced extremely difficult financial conditions. A sluggish upturn hasmade things marginally better, but it hasn’t provided a clear path toresolving the nagging budget dilemma.

Until the housing market improves dramatically, providing NewCastle County with increasing transfer tax receipts and a growing

property tax base, it will be necessary to carefully monitor spendingwhile looking for potential new sources of revenue. Both are mucheasier said than done, especially in a time when the taxpayer wantshis elected officials to hold the line on spending and taxes whileproviding the same level of service.

The City of Wilmington has a similar problem when it comesto growing the tax base. The only way the city will accomplishthis is through the expansion of business opportunities, which willprovide an increase in property and wage tax receipts. It will alsoprovide jobs for residents in the local jurisdiction with the state’shighest unemployment rate.

Economic Development

Some degree of economic growth has occurred in isolated loca-tions such as the Christina Riverfront, the Route 301 corridor,and Smyrna. There are future bright spots to anticipate, like theformer Chrysler Plant site in Newark, which is now owned by theUniversity of Delaware.

Though these are undoubtedly good signs, the struggle continuesto keep ahead of those businesses that are cutting back on Delaware-based activities. Sustainable, controlled growth is an absolute necessityif economic conditions are going to improve at a healthy pace.

The leaders of local jurisdictions are fortunate that they have apartner with state leaders who are focused on retaining, expandingand attracting employers who will provide jobs and revenue to stateand local governments.

All Delaware’s local government officials face some aspect of theseissues every day. It is essential to address each of them, realizingthat resolution is complex, and rarely comes easily.

A wise person in the local business community realizes that each ofthese issues affect their success. Business leaders must offer their coop-eration with whomever is elected, and public officials must be willingto approach businesses with ideas and concrete partnership plans.

But first, our citizens must decide who they want to tackle thesechallenging jobs.

Legislative Priority

Th e leaders of local jurisdictions are fortunate

that they have a partner with state leaders

who are focused on retaining, expanding and

attracting employers who will provide jobs

and revenue to state and local governments.


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Membernews&Notes››

The concept of “Early College

High Schools” has become

popular throughout the country and for

a good reason — they are helping to

bridge the gap between high school and

college among low-income and under-

served populations.

Research from the Bill and Melinda

Gates Foundation shows that if you

increase academic standards and rigor,

and offer the added incentive of col-

lege credits (as Early College Charter

Schools do), then students will perform

better than those in traditional schools.

Delaware State University caught

wind of this national trend and began

to develop a new charter school to be

housed on the DSU campus.

“It demystifies the college experi-

ence,” says Provost Alton Thompson,

chair of the Founding Board of Directors

for the new school, and the leader in its

development.

Their focus for the school is

Science, Technology, Engineering, and

Mathematics, otherwise known as STEM.

“The STEM focus will allow us to

parlay our university’s strengths into the

early college school — these are the

areas in which we are strongest as a

university,” says Thompson.

This school would be the first of its

kind in Delaware. If it succeeds like the

others around the country, it could mean

increased opportunities for underprivi-

leged and low-income students. Plus,

students who attend could earn up

to 60 college credits — which means

a potential savings of 50 percent on

college costs. This savings encour-

ages students who wouldn’t have

otherwise attended college to do so.

“If we could get 50 percent of the

students from this new school to

attend Delaware State University, we

will be delighted. If not, it’s still a

greater contribution to the communi-

ty,” says Thompson enthusiastically.

To help ensure success of the

project, DSU staff have partnered

with a group named Innovative

Schools, a Wilmington based non-

profit which has a proven record of

establishing and developing charter

schools.

“They have been great to work with

and have worked with other top per-

forming schools,” says Thompson.

“They will help to establish an infra-

structure throughout the first five years.”

Innovative Schools will also help them

maintain compliance with state stan-

dards, find talented staff, and work on

the entire portfolio of the school.

This open access school will be

marketed primarily to students who

would be first generation college gradu-

ates and who have interest in STEM

fields. While grades will not be consid-

ered, students will need to generate a

letter of interest and sign a contract of

behavior and expectations. If interest is

high, they will also put a lottery system

into place.

Once approved by the State of

Delaware in June, the school would pri-

marily be funded publically and be open

to all Delaware residents (at the time

this article went to print, the approval

was still pending).

“Anyone is welcome who can get

there, although we expect most of the

students will be from the greater Kent

County area,” says Thompson.

Their target deadline for the school to

open is the fall of 2013.

Bridging the GapDSU LEADERS PLOT STEM-FOCUSED CHARTER SCHOOL BY STEPHANIE FITZPATRICK

DSU Provost Alton Th ompson says the planned

STEM charter school could benefi t low-income

students. PHOTO BY ABBY SAYEG.



Membernews&Notes

››In April, hundreds of vocational

education students joined engi-

neers, architects and tradesmen in

Wilmington’s Chase Center to discuss

the future trends of the ever-evolving

construction industry. What brought

them together? EDiS Company’s inno-

vative approach to education: the EDiS

Institute.

Established in 1998, EDiS Institute

offers a pathway for vocational educa-

tion students in Delaware to gain insight

on the construction industry, examine its

role in the economy, and learn about its

impact on the environment. The event is

put on every two years by the century-

old EDiS Company, and provides indus-

try members and students a platform

to communicate with each other in a

thought-provoking setting.

“It was originally created as a way

for us to celebrate the company’s anni-

versary and as a benefit for the com-

munity and the construction industry,”

says Brian DiSabatino, president of

EDiS Company. “The tradition has been

bringing nationally known speakers to

Building the FutureVO-TECH STUDENTS LEARN CONSTRUCTION AND

COMMUNITY AT THE EDIS INSTITUTE BY KELLY MURRAY

Th e tradition known as EDiS Institute has helped

galvanize interest from vo-tech students across

Delaware. PHOTO COURTESY OF EDIS COMPANY.


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Party Down at

Best of DelawareBY MATT AMIS

Imagine a ballroom lined with

rows of tasty cocktails, fun prizes

and lots, and lots and lots of deli-

cious food in every conceivable

shape, size and flavor. Now, add in

some rockin’ live music, a philan-

thropic mission, a swanky guest list

and a circus performer or two.

Is this beginning to sound like the

coolest party around?

Find out on your own when the mirthmakers at Delaware Today magazine

kick off the next Best of Delaware Party later this month. The party, which com-

mences at 6 p.m. on July 26th (a special VIP sneak-peak begins at 5 p.m.), will

be held at Dover Downs Hotel and Casino.

Best of Delaware has long been one of the most popular shindigs in the state,

with an average attendance of 2,000 guests, and 100 exhibitors. The party goes

hand-in-hand with the magazine’s annual Best Of issue, which recognizes excel-

lence in Delaware dining, shopping, and much, much more. Exhibitors, which

run the gamut from sushi makers to cake decorators, are all Best of Delaware

winners, and represent the finest in Delaware.

“All of Delaware’s best in one room, and all for a great cause, what could be

better?” says Robert Martinelli, president and CEO of Today Media, Inc.

This year, funds from the party will go toward

Nemours/Alfred i. duPont Hospital for Children,

Delaware Guidance Services for Children and

Youth, Inc., and Girl Scouts of the Chesapeake Bay.

Jellyroll, one of the region’s preeminent party

bands, is booked once again as the house band

for the evening, and a shuttle service (included

with admission) will be transporting guests to

and from Aldersgate United Methodist Church

in North Wilmington, and the 273 Park-and-Ride

near Bear. Tickets cost $75 for VIP access, and

$55 for general admission.

Visit www.BestofDE.com for more information.

speak and galvanize support for vo-tech

education.”

In the past, notable speakers have

included Robert F. Kennedy, Jr., who

spoke at the 2000 EDiS Institute about

the construction industry’s role as

environmental stewards. This year, the

speakers included John Stapleford,

director of the Caesar Rodney Institute’s

Center for Economic Policy and Analysis;

John Patterson, a best selling co-author

and customer relations expert; and

renowned architect Andres Duany, who

spoke about the next generation of com-

munity planning.

The half-day forum not only offers an

educational outlet but maintains a philan-

thropic focus as well. Since its inception,

the EDiS Institute has raised $165,000

in donations, which have been used

towards contributions to vocational edu-

cation school districts in Delaware.

DiSabatino says that the Institute is

important to EDiS because the com-

pany’s culture is innovative and com-

munity oriented. “Our community service

success hinges on the next generation’s

interest and willingness to enter into

the fields of construction, engineering

and architecture,” he says. “We want to

inspire ninth to twelfth graders to love the

industry as much as we do.”

Since its inception, the EDiS

Institute has raised $165,000

in donations, which have

been used towards contribu-

tions to vocational education

school districts in Delaware.


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Membernews&Notes

››The time is here – this could be

your year! The 2012 Marvin S.

Gilman Superstars in Business Awards are

back. Join the ranks of past Superstars by

applying your small business or nonprofit

for this prestigious award.

The Marvin S. Gilman Superstars

in Business Award, named for one of

Delaware’s leading small business entre-

preneurs, honors businesses and non-

profit organizations for their outstanding

achievements and model approaches to

business and management. Over 50 wor-

thy companies have achieved Superstar

status. To be among them this year,

apply now using the form on page 35 or

at ssb.dscc.com. Awards of Excellence

are also given to companies who show

great potential as future winners.

Requirements for application:

• Must be a member in good stand-

ing of the Delaware State Chamber of

Commerce

• Must be in business for at least

three years

• Small businesses are defined as

being between one and 150 full-time

employees

• Application must be submitted no

later than August 24, 2012

Luncheon and Keynote Speaker

Please save the date for the 14th Annual

Marvin S. Gilman Superstars in Business

Awards Luncheon on November 14, 2012.

Keynote speaker Dan Butler, owner and

chef of several popular Delaware restau-

rants, will speak to the struggles brought

on by the economic downturn and how

he survived them, using social media to

build relationships, and how he has grown

his businesses. Read a brief Q&A with him

on page 12 and more on our blog: dscc.

wordpress.com.

To register, apply, sponsor or adver-

tise, visit www.dscc.com/superstarsin

business or call (302) 576-6564.

The Most Super Time of the Year2012 SUPERSTARS IN BUSINESS BY DENEE CRUMRINE

“It was wonderful to receive recognition for the success and business culture we have created. Everyone in the Alliance family was very proud of the award. For companies in Delaware, the Marvin S. Gilman Superstars in Business Award is truly an honor that cannot be understated.”

— Mike Vanderslice, Director of Sales & Marketing, Environmental Alliance

2012 Superstars in Business Award Winner

“Sunday Breakfast Mission applied to Superstars in Business because to be recognized by the Delaware State Chamber of Commerce and the Small Business Alliance is a reflection of superior non-profit business practices and the accompanying results. To be honored with such an award will only add to the credibility of the work we are doing.”

— J Morgner, Mission Advancement Manager, Sunday Breakfast Mission

2012 Award of Excellence Winner

Superstars in Business winners in 2011 included

(from top) Environmental Alliance, Inc., EDiS

Company, Th e Ministry of Caring, Inc., and

Corexcel. PHOTOS BY TOM NUTTER.



Membernews&Notes

››At the DSCC’s April 18

Wellness@Work Conference,

keynote speakers Bruce Panasuk and

Jason Danner yielded the floor to a wiry

man from California named Rick Sutton.

Sutton, a former sports marketing

guru, is today the co-founder and CEO

of the Plus 3 Network, an innovative

online platform that allows

users to log physical activ-

ity for personal rewards, to

compete in various contests,

and move money to non-

profit organizations via Plus 3

Sponsors.

The Plus 3 Network fueled

a fitness challenge between

DSCC employees and their

Wellness@Work partners,

Kelly Benefit Strategies.

The site–which counts about

32,000 users–is equal parts fit-

ness log, social media platform,

and fundraising bean counter,

which, when used in combina-

tion, can work wonders. The

more you exercise, the more funds are

raised for charity.

“There are a lot of different ways

people are motivated,” Sutton says.

“And the ability to use community, char-

ity, family and additional motivators to

get people to participate is great for us.

I think we’ve all seen it in the market-

place, whether it’s a three-day cancer

walk or a MS ride where you have to

raise money from your friends. They get

amped up because it’s not about them,

it’s about making the world a better

place.”

With Plus 3, every step, every hour

in the gym, every stroke in the pool is

transformed into “Kudos”–a points

system that gets converted into chari-

table dollars for a cause of the user’s

choice. Values are placed on an activity

based on either distance covered

(like miles during a run), or time

logged (like hours of yoga). There

are close to 80 different sports and

activities that comprise the system,

and each one pays out kudos at a

different rate. Users can even sync

a GPS, or a GPS-enabled smart

phone to log precise data.

Sutton, an avid cyclist and ath-

lete, says the site targets the less-athlet-

ically inclined with its motivational tools.

“We really wanted to nurture people

through a system that is inviting friends

and family to do what they like at the

pace they like to do it. And if you just

get out there, it’s really simple, you can

be a hero.”

For more, visit www.plus3network.

com.

Net GainsPLUS 3 NETWORK HELPS

USERS GET IN GEAR

BY MATT AMIS

Plus 3 Network founder Rick Sutton (left)

and business account manager David

Monico say their site motivates users to

exercise while raising money for charity.

PHOTO COURTESY OF RICK SUTTON


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Communicate In print. Online. In person.

For targeted advertising and event sponsorship opportunities, contact:

(302) 504-1326 • [email protected]

Delaware’s Most Infl uential People

APRI

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Joe Biden (by Valerie Biden Owens)

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Tubby Raymond

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“Happy” Harry Levin

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Ruth Ann Minner

(by Liane Sorenson)

People who

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fi ve decades.5oOur 50th Anniversary Issue

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including

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JULY 26 Best of Delaware returns to Dover Downs Hotel & Casino®

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Membernews&Notes

››Dan Butler, known around

Delaware as Big Chef Guy,

has mastered the art of keeping things

fresh in his restaurants. From Piccolina

Toscana to Deep Blue, Butler knows

first-class food and first-rate business.

In fact, he will be the keynote speaker at

the 2012 Superstars in Business Awards

Luncheon on November 14. Delaware

Business took a trip to the Trolley Square

favorite to gain a little insight behind

Butler’s success.

How did you get started in the restau-

rant business?

Well, as a high school student I was a

dishwasher at the Hotel du Pont. Even

as a high school student, I knew that this

was the best place around and the most

logical choice to work for somebody

who was going to pursue this type of a

career. As opposed to looking for a job

as a fry cook, which I could have easily

gotten. When you’re a young kid like that

it’s important to work in places that take

these things seriously. I say now that I

was very smart about that! The people

there are very professional. Even today

if you want to concentrate on becoming

a chef, look to the Hotel du Pont. As a

kid, your first instinct is not to work hard.

Being a chef is hard, physical work and

you have to know that at an early age.

I worked for a lot of people I had great

respect for there. From there I went to

the Culinary Institute of America under

the advice of my executive chef at the

time. Then I got

experience in a lot

of different places.

In this profession,

it’s not an uncom-

mon thing to get

what you can out

of each job.

What would you

say your business

philosophy is?

My personal

philosophy may differ from others, and

I can’t discount it, where an important

aspect is being consistent. People

know what to expect from these kinds

of restaurants. I think consistency is

certainly important as far as quality

and experience goes, but when you’re

in a position where what you’re selling

is a new experience; things have to be

new every now and then. We do want

people to come in every week and we

need to keep it fresh for them. That’s

true of Toscana, but it’s funny about

Deep Blue because the clientele there

is much less local. There are more

business people and travelers who

know what to expect. We certainly try

new things with the menu, but as far

as the décor and the experience goes,

we have to keep that consistent. When

people are corporate entertaining they

want to know that this is going to be

good and dependable.

I do own restaurants but how I make

my trade is a cook. I don’t think of

myself differently than any of my cooks.

I hope to think that it translates to the

people who work for me. I treat every-

one as a professional, including servers,

managers, bar tenders. I get why people

don’t have these jobs as a long term

career, but it is a profession. One of the

most important aspects in creating a

positive guest experience is creating a

positive employee environment. I like to

say we take our jobs very seriously, but

not ourselves very seriously. That has

served me well to this day.

What has been an obstacle for you in

opening and running a restaurant?

Opening my restaurants was not very

difficult and I attribute that to being

The Butler Did ItA Q&A WITH CULINARY MASTERMIND

DAN BUTLER BY KATIE DUNN

Dan Butler, the man behind Piccolina Toscana,

Deep Blue, Brandywine Prime and others, will

keynote the 2012 Superstars in Business Lun-

cheon on November 14. PHOTO BY COLEEN HEAVER



very lucky and working very hard. One

definite challenge is to not become com-

placent. We’re here everyday but you

have to remember that the customer is

not. They can make a judgment about

their experience from the one time that

they’re here. The customer doesn’t know

what you did yesterday or that there

is a dishwasher out today. And they

shouldn’t know. It’s a challenge to make

sure things are fresh for every customer

experience.

What advice would you give to someone

opening a restaurant?

I would say to anyone wanting to open

or even work in a restaurant, don’t think

for one second it is anything like what

you see on television. It can capture the

pressure, and sometimes you are run-

ning off of that adrenaline. But the hours?

The hours you have to put in to this are

brutal. Be prepared to work very hard. It

is tremendously rewarding though. My

kitchens are open kitchens, when pos-

sible. I want to be part of the buzz and

also want people to come up to me and

say “Chef that was amazing.” That, for

me, makes the whole thing worthwhile.

How do you utilize social media?

I see social media as something for the

restaurant, a way to make personal rela-

tionships with customers. Personal rela-

tionships are very important to me. That

is what drives the whole thing. I think a

lot of my success has to do with very

individual, very personal relationships.

Social media is just another tool in creat-

ing relationships.

What do you like to do for fun?

I have a seven and a four year old, so

when I have free time I do spend it with

my kids. But I am a cyclist, I love to ride.

Deep Blue has a riding club and we meet

once a week in the Toscana parking lot.

I would venture to say it is the biggest

organized ride in the area.

DSCC Partners with Google to Drive Businesses OnlineBY DENEE CRUMRINE

On a sunny day in April, the Delaware Center for the

Contemporary Arts underwent a Google transformation. Green,

red, yellow and blue ran rampant throughout the building, which

was marked with the iconic Google Places pin.

The Delaware State Chamber of Commerce was thrilled

to be a part of this movement – “Get Your Business Online.”

Google has been traveling the country, hosting free events

and getting small businesses set up with free websites. “Build

Your Free Website” was one of three sessions at this day-long

event. The other two included “Grow your Business Online”

and “Promote Your Business Online.” Altogether, they com-

prised a comprehensive and user-friendly experience for small

business people.

After creating their free website, or if they already had one,

attendees moved to the Grow session where they learned how

Google search actually works, got an introduction to search

engine optimization and received tips for promoting their web-

site. A short introduction to search engine marketing was also given.

“Promote Your Business” encouraged website owners to utilize the tools offered by Google, and explained AdWords and

AdWords Express. It was an informative overview of advertising on Google and building ads that actually work.

Our communications staff had a blast at this event, which was a great resource for our small business members.

We thank the DCCA, Aloysius Butler & Clark, and Google for an awesome event filled with extremely valuable information,

and for making sure we were a part of the big day.

Google took over the Wilmington Riverfront in April.

PHOTO BY DENEE CRUMRINE


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Membernews&Notes

›› To maintain a successful busi-

ness for more than 30 years, the

name of the game is evolution.

Parcels, Inc. is a model of evolution.

Incorporated in 1980, the company

opened as a courier service. As the fax

machine—remember that?—became pop-

ular, naysayers suggested couriers would

become obsolete. But Parcels is still going

strong in the age of electronic information.

“Our courier volume hasn’t gone

down at all,” says Vito DiMaio, executive

vice president of Parcels, Inc. Instead,

the company has taken on a host of

new services to grow the company.

Parcels currently employs 140 people.

Parcels, Inc. is owned by Jim and

Maureen Johnson, who started the busi-

ness to serve primarily Wilmington law

firms. As the face of Wilmington has

changed, Parcels extended its services

to banks, hotels and other businesses.

At the Delaware College of Art and

Design, Parcels even helps students print

and finish their final projects in the spring.

Parcels is known as “the secret

army” of the Wilmington—its uniformed

employees rove the city’s busy streets

during the work week delivering docu-

ments and packages to offices. But

the company’s evolution has come to

include electronic document manage-

ment and printing.

“Our services generally facilitate the

movement of information,” DiMaio says.

“And it’s all about speed and doing

things efficiently.”

Whether it’s printing banners for a

business or setting up electronic docu-

ments for a visiting legal team, Parcels

does a lot of work on a rush basis. This

company cannot sum up what it offers

in the classic “elevator pitch.”

“We have more than 100 services

we offer,” DiMaio says. “What we tell

our customers and those considering

becoming a customer is if you have a

need, please give us a call. If we can’t

fill that need, we can certainly give you

a good direction. We really try to be that

one-stop shop.”

BUSINESS SPOTLIGHT Parcels, Inc. BY APRIL HALL

Parcels Inc. helps

keep Wilmington

businesses booming.

PHOTO BY NICK WALLACE


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››People tend to think about

the Salvation Army during the

holidays, when the organization’s red-

smocked volunteers ring bells around

the red bucket at the grocery store and

the mall.

But others think about the charity

all year long–especially now. Providing

everything from childcare to senior care

to help for the homeless has become

more challenging as families struggle to

make ends meet.

Major Philip DeMichael, Delaware

regional coordinator for the Salvation

Army, says contributions have taken a hit

since the recession gripped the nation.

“The money has gone down,”

DeMichael says, “but we are still able

to put nine cents of every dime donated

to the Salvation Army directly into our

programs.”

The nonprofit had its first meeting

in Delaware in 1890 on Wilmington’s

Market Street. Over the following 120

years, the Salvation Army expanded

to serve the unique needs of Kent and

Sussex counties.

“I would say New Castle County,

being the largest county and larg-

est population, has the largest need,”

DeMichael says. “The need we see here

is for youth, to keep them off the street.”

He says the goal of the teen program is

to keep kids involved in the youth center

until 9 p.m. every night.

There are also waiting lists at their

homeless shelter and for their daycare

programs, says DeMichael, a 45-year

veteran of the nonprofit who will retire in

June. Programs in New Castle County

alone run on a $5 million budget each

year, he says.

“We never have turned away people,

we never will,” DeMichael says. “It is not

an organization that is open from 9 to 5.

We want to be that agency that is here

for the community, the one that can still

give help to that person who needs it.”

And for that, DeMichael believes the

funding will always come through.

“Maybe it’s because we’re a faith-

based organization,” he says, “but we

believe that what we need will come

from above.”

NONPROFIT SPOTLIGHT Salvation Army BY APRIL HALL

Major Philip DeMichael

(left) keeps hope alive

at the Salvation Army.

PHOTO BY NICK WALLACE


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7P’S

Mr. Christopher Wood11 Graham CourtNewark, DE 19711(302) 373-1645Fax: (302) 266-0216www.7psit.comIT services are a much needed part of an

organization’s daily well-being. 7P’s service

motto is “Fix it right the first time.” Their IT

services will fix it the first time and get your

business back running on all cylinders.

AFLAC WILMINGTON

Mr. Ford Downes 1705 Talley RoadWilmington, DE 19803(302) 377-3459Fax: (302) 762-1979www.aflac.comThe largest provider of supplemental insur-

ance in the United States, Aflac has been

chosen by more than 50 million people

worldwide because of its commitment to

providing customers with the confidence

that comes from knowing they have assis-

tance in being prepared for whatever life

may bring.

ALPFA/ASSOCIATION OF LATINOS

IN PROFESSIONS OF FINANCE AND

ACCOUNTING

Mr. Brandon R. Blitman801 S. Grand Avenue, Suite 650Los Angeles, CA 90017(302) 634-4697 www.alpfadelaware.org

ALPFA is the premier business organiza-

tion for expanding opportunities for Latino

Leadership in the global market. ALPFA

Delaware is an emerging chapter with

a membership base of over 100 active

members. Its mission creates opportuni-

ties, adds value, and builds relationships

for its members, the community and its

business partners while expanding Latino

and diverse leadership in the global work-

force.

ASSURANCE MEDIA, LLC

Mr. Joe Mirolli590 Century Boulevard, Suite BWilmington, DE 19808(302) 892-3540www.assurancemedia.netWith multimedia technology integration

through the use of structured cabling,

Assurance Media ensures that your entire

infrastructure benefits from the speed and

flexibility of IP technology. By utilizing one

vendor for all your voice, data, video and

CCTV cabling needs, you save money, time

and worry.

EXPRESS EMPLOYMENT PROFESSIONALS

Mr. David Rodier2 Penns Way, Suite 205New Castle, DE 19720(302) 324-0140Fax: (302) 324-1173www.expresspersonnel.comWe help businesses achieve their goals

by providing cost-effective employment

solutions.

HODGSON VO-TECH HIGH SCHOOL

Ms. Annemarie Linden2575 Glasgow AvenueNewark, DE 19702(302) 834-0100Fax: (302) 834-0598www.nccvotech.comHodgson Vo-Tech promotes a school-wide

effort to have all students comprehend and

apply content as indicated by performance

on career program certifications as well

as state and district assessments. Its mis-

sion is to prepare students vocationally and

academically to be productive, employable

citizens of society by integrating high quality

instruction and technology in a safe, caring,

and cooperative school environment.

HOWARD HIGH SCHOOL OF TECHNOLOGY

Dr. Stan Spoor401 East 12th StreetWilmington, DE 19801(302) 571-5412Fax: (302) 571-5843www.nccvotech.comHoward High School of Technology is a

comprehensive vocational-technical high

school with approximately 860 students in

grades 9 through 12. Students from across

New Castle County, Delaware (covering

five different school districts) are eligible

to apply for admission. In addition to a full

academic curriculum, the school offers

13 different career programs of study.

Graduates earn both a high school diploma

and a certificate of competency in one of

the 13 programs.

WELCOMENew Members



HSA BANK

Ms. Donna Woerner605 North 8th Street, Suite 320Sheboygan, WI 53081(201) 306-1209www.hsabank.comHSA Bank is a Milwaukee-based company

and one of the nation’s leading Health

Savings Account (HSA) administrators.

It serves more than 300,000 accountholders

with nearly a billion dollars in HSA assets.

The company focuses solely on the admin-

istration, service and support of our HSA

product. Its philosophy is to do what we

do best and partner with others who do the

same to provide a best-of-breed solution.

MODERN WATER, INC.

Mr. Michael Jones 15 Reads Way, Suite 100(302) 669-6901Fax: (877) 663-3944www.modernwater.comModern Water Group is a leading provider

of patented water technologies. Led by an

experienced management team, we have

global reach with operations in the Middle

East, Europe, South Africa, China, USA

and the UK. In all our markets and across

our suite of technologies, sustainability and

environmental responsibility are at the heart

of what we do.

MPS TRANSPORTATION INC.

Mr. Derek Stanford220 West 35th StreetNew Castle, DE 19802(302) 709-1679Fax: (302) 371-9860www.MPSTransportation.comMPS provides non-emergency transporta-

tion for individuals and groups needing one

way and round trip transportation to medical

facilities, private residences, airport shuttling,

shopping and much more. Its aim is to deliver

quality transportation service to customers.

The company values transporting its custom-

ers to and from their destinations safely.

ST. GEORGES TECHNICAL HIGH SCHOOL

Ms. Terri Villa555 Hyett’s Corner Road

Middletown, DE 19709(302) 449-3609Fax: (302) 376-6796www.nccvotech.comSt. Georges Technical High School, a 1,000-

pupil facility for grades 9 to 12, is one of

four comprehensive vo-tech high schools

administered by the New Castle County

Vocational Technical School District. St

Georges offers comprehensive high school

academic curricula and career and technical

training in the areas of information technol-

ogy, construction trades, health care ser-

vices, public and consumer services, and

science, energy and drafting technologies.

TOP QUALITY INDUSTRIAL FINISHERS, INC.

Mr. Eddie Camacho1204 East 12th StreetWilmington, DE 19802(302) 778-5005Fax: (302) 778-5006www.topqualityfinishers.comFrom industrial spray painting, to powder

coating, and soon to include chemical

film and resin coating, Top Quality has the

expertise and experience to get the job

done quickly, correctly and on-budget.

UNIQUE IMAGE

Mr. Jamie Nolte306 North Maryland AvenueWilmington, DE 19804(302) 658-2266Fax: (302) 658-5864www.uniquetees.netUnique Image has been a supplier of cus-

tom textile and promotional products since

1979. It carries all types of wearables, includ-

ing but not limited to t-shirts, sweatshirts,

sweatpants, hats, jackets, polos, button ups

and so much more. Promotional products

and advertising specialties are also available,

from custom clocks, pens, can coozies, key

chains, bottle openers, flash lights, umbrellas,

and any other item that you can think of.

WHITEFORD, TAYLOR & PRESTON, LLC

Ms. Vicki L. Shoemaker Esq. Renaissance Centre, 405 North King Street, Suite 500Wilmington, DE 19801

(302) 357-3256Fax: (302) 357-3276www.wtplaw.comSince 1933, clients have come to Whiteford,

Taylor & Preston for trusted representation

and guidance on issues critical to achieving

their business goals. With more than 160

attorneys, Whiteford, Taylor & Preston is

one of the region’s largest law firms. Clients

range from Fortune 500 companies to small

businesses to start-up enterprises. The firm

helps clients arrange financial transactions,

mergers and acquisitions, and public offer-

ings. The firm advises companies and orga-

nizations of all size on tax, employment, and

real estate matters.

THE WHITING-TURNER CONTRACTING

COMPANY

Mr. Joshua George 131 Continental Drive, Suite 404Newark, DE 19713(302) 292-0676Fax: (302) 292-0683www.whiting-turner.comThe mission of Whiting-Turner is to build on

its reputation for integrity, excellence, expe-

rience and leadership as the nation’s finest

construction organization by continuously

improving the quality of work and services;

constantly striving to exceed each client’s

expectations; maintaining dedication to

the highest moral principles; providing its

people with a challenging, secure and safe

environment in which to achieve personal

career goals.

WILMINGTON DE JOB CORPS

Ms. Rhonda Austin9 Vandever AvenueWilmington, DE 19802(302) 230-2531Fax: (302) 575-1713www.jobcorps.orgJob Corps is a free education and training

program that helps young people learn a

career, earn a high school diploma or GED,

and find and keep a good job. For eligible

young people at least 16 years of age that

qualify as low income, Job Corps provides

the all-around skills needed to succeed in a

career and in life.

HSA BANK

Ms. Donna Woe605 North 8th SSheboygan, WI(201) 306-1209www.hsabank.cHSA Bank is a M

and one of the na

Savings Account

It serves more th

with nearly a billi

The company foc



1.

2.

State ChamberSCENE

3.

1. Sec. Alan Levin from DEDO

gave an update on the state

of business in Delaware to a

packed room at the Wilmington

Club. Photo by Nick Wallace.

2. Rich Heffron from the State

Chamber and Scott Malfitano

from CSC Corporation Services

Company were among the

guests at April’s Legislative

Forum. Photo by Nick Wallace.

3. Kaitlin Donovan and Mary

O’Brien from KForce Professional

Staffing talk with David Bart from

ARS Fleet Service at the Blue

Rocks Networking Breakfast.

Photo by Colleen Heaver.


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4.

4. Jared Forma from the Blue

Rocks crew gives a behind-the-

scenes tour to attendees. Photo

by Colleen Heaver.

6.

5. 5. Chamber members

gathered at the Delaware Art

Museum for a delightful

evening mixer. Photo by

Colleen Heaver.

6. Daniel Rice, executive

director of the Museum, gave

attendees a tour of the exqui-

site Mary Page exhibit. Photo

by Colleen Heaver.


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State Chamber SCENE

9.

8.

7.

7. Sec. Shaileen Bhatt from the

Dept. of Transportation addressed

an intimate room with some depart-

ment updates. Photo by Nick

Wallace.

8. David Small, deputy secretary

for the Dept. of Natural Resources,

gave an overview of the progress

they have made and what is in the

future for DNREC.

9. The 2012 Wellness@Work con-

ference was a huge success thanks

to our speakers Dr. Bruce Panasuk

and Jason Danner. Pictured here

with DSCC President Jim Wolfe and

special guest, Rick Sutton. Photo

by Denee Crumrine.


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11.

10. 10. Wellness@Work attend-

ees networking among

exhibitors at the Medical

Society of Delaware. Photo

by Nick Wallace.

11. Dr. Bruce Panasuk had

people inspired to focus

more on their health and

wellbeing! Photo by Nick

Wallace.


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State Chamber SCENE

12.

13.

12. Lisa, Katie and Denee

represented the Chamber as

partners in the Delaware Get

Your Business Online event

presented by Google.

13. A group of Young

Executives volunteered with

New Castle County Habitat

for Humanity for some com-

munity outreach. Photo by

Colleen Heaver.


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14.

14. Bob Madison and Nancy

Solero from engage3SIXTY pre-

sented the latest Small Business

Alliance Workshop, Social Media

and Reputation Management: 10

Steps to Getting it Right. Photo by

Nick Wallace.

15. After an afternoon on the

green, these gentlemen enjoy a

lovely evening mixer at Frog Hollow

Golf Club. Photo by Nick Wallace.

16. Carol Ammon, founder and for-

mer CEO of Endo Pharmaceuticals,

was a remarkable speaker for the

latest Leadership Breakfast at the

beautiful Winterthur Museum and

Gardens. Photo by Nick Wallace.

15.

16.


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Restaurant,Meeting &

BanquetGuide

2012

The Delaware State Chamber of Commerce’s Restaurant, Meeting

& Banquet Guide is a one-stop resource for planning your next

event. This guide is also available on www.dscc.com.



26 May/June 2012 | DELAWARE BUSINESS

HOTELS

NEW CASTLE COUNTY

Best Western Brandywine

Valley

1807 Concord Pike, Wilmington

Contact: Mary Taylor

Phone: (302) 658-4531

Fax: (302) 656-8564

Email: [email protected]

Website: www.brandywineinn.com

Best Western Brandywine Valley

provides outstanding hotel

accommodations, state-of-the art

video conferencing, an executive

meeting center and more. Expect

the highest degree of hospital-

ity and service for your business

needs. Also, State Chamber

members will receive a 15 per-

cent discount.

Courtyard by Marriott Newark –

University of Delaware

400 Pencader Way, Newark

Contact: Bill Sullivan

Phone: (302) 391-2261

Fax: (302) 737-0990


Website: www.udel.edu/hotel

Working with the School of Hotel,

Restaurant, and Institutional

Management and University of

Delaware Conference Services,

the Courtyard by Marriott is the

ideal environment to discover,

experience and enjoy welcoming

accommodations. The hotel’s

126 guest rooms, with compli-

mentary high-speed Internet,

can serve as a group headquar-

ters. Working cooperatively with

other first-class Newark-area

hotels, the hotel can provide

up to 700 group rooms for your

event. The adjoining Clayton

Hall Conference Center’s 40,000

square feet of meeting space

includes 21 meeting rooms

and a 500 seat auditorium. A

7,000-square-foot ballroom

accommodates 500 banquet-

style or 450 classroom-style.

Additional services include video

conferencing, high-speed Internet

access and exhibit capabilities.

Crowne Plaza | Wilmington –

North

630 Naamans Road, Claymont

Contact: Courtney Alleman

Phone: (302) 791-4611

Fax: (302) 798-6182

Email: Courtney.Alleman@

CPwilmingtonnorth.com

Website: www.cpwilmingtonnorth.com

The Crowne Plaza - Wilmington

North is only minutes from

Wilmington-area corporations

including DuPont, AstraZeneca,

Accenture, Evraz, AIG, IBM and

many others. While staying in the

Crowne Plaza hotel in the pic-

turesque Brandywine Valley, visit

Longwood Gardens, Harrah’s

Chester Casino and Racetrack,

Winterthur Museum, QVC, and

Brandywine River Museum—all a

short distance away. Easy access

to Philadelphia Sports Complex,

including Citizens Bank Park,

Wells Fargo Center and Lincoln

Financial Field. The Crowne

Plaza - Wilmington North features

12,000 square feet of flexible

meeting space, and the Grand

Ballroom is the ideal setting for

weddings, social events or busi-

ness meetings for up to 700

guests. The Crowne Plaza hotel

has two executive floors with pri-

vate lounge, complimentary high

speed wireless internet, 24-hour

fitness center, business center

and outdoor pool.

Days Inn

900 Churchman’s Road, Newark

Contact: Anupe Patel

Phone: (302) 368-2400

Fax: (302) 731-8620


Website: www.daysinn.com

The newly-renovated, three-story

property is conveniently located

off I-95 at exit 4B. Complimentary

continental breakfast available

and in-room coffee makers are

offered. Several restaurants are

within walking distance. An on-

site classroom seats up to 50

people.

Days Inn-Wilmington


Contact: Pearson L. Williams

Phone: (302) 478-0300

Fax: (302) 478-2401


Website: www.mydaysinn

wilmington.com

Days Inn Wilmington is located in

the heart of the Brandywine Valley,

near all area attractions. There are

96 spacious rooms with a micro-

wave, refrigerator and high-speed

Internet. Rooms include a compli-

mentary continental breakfast with

a hot waffle bar.

Doubletree Downtown

Wilmington

700 N. King Street, Wilmington

Contact: Eric Chapman

Phone: (302) 661-4316

Fax: (302) 429-5979


Restaurant, Meeting & Banquet Guide

Crowne Plaza |

Wilmington – North



Be a meetings hero.

Greater WilmingtonConvention & Visitors Bureau

Attention meeting planners, businesses and organizations; for more than 30 years the Greater Wilmington Convention & Visitors Bureau has served as the only destination marketing organization for New Castle County. We are your resource. We are your partner. And we are here to provide you with outstanding support services that will make your next corporate meeting, event, retreat, or team building exercise a resounding success.

Assistance with venue selection, rates and datesAccess to support services from catering to entertainmentIncentive programs availableNo detail is too small

Contact us when planning your next event.

VisitWilmingtonDE.com/MeetContact a meeting and event specialist today at 1.800.489.6664

Website: www.wilmingtondowntown./

doubletree.com

Their Grand Ballroom is the largest

in downtown Wilmington accom-

modates banquets, wedding

receptions, corporate functions,

and social occasions with style.

Doubletree Hotel – Wilmington


Contact: Danielle Hennessy

Phone: (302) 478-6000

Fax: (302) 478-6049


Website: www.doubletree

wilmington.com

More than 11,000 square feet

of meeting and function space

on two levels makes Doubletree

Wilmington ideal for any size

group. The Concord Ballroom can

accommodate up to 350 guests

for banquet seating and 600

for a reception. The Canterbury

Ballroom can hold up to 300 for a

reception or up to 200 for banquet

seating. Eight breakout rooms will

accommodate up to 50 people.

Doubletree Wilmington’s expert

planning and catering staff can

customize menus and special

touches to make every occasion

successfully memorable.

Howard Johnson Inn & Suites

1119 S. College Avenue, Newark

Contact: Kirsten Bradley

Phone: (302) 368-8521

Fax: (302) 368-9868


Website: www.hojonewark.com

The newly-renovated Howard

Johnson Inn & Suites furnishes

four different banquet rooms for

its guests. The Garden Room is

cozy for up to 20 people. The

Iron Hill Room is perfect for

meetings of up to 30 people.

The Constitution and Polly

Drummond Rooms seat up to 50

people each or 100 when com-

bined. All of the rooms are quaint

and inexpensive. Meeting room

discounts are available to guests

of the hotel.

Sheraton Suites Wilmington

422 Delaware Avenue, Wilmington

Contact: Sales Department

Phone: (302) 576-8000

Fax: (302) 576-8010

Website: www.sheraton.com/

suiteswilmington

This all-suite upscale hotel is

conveniently located in down-

town Wilmington. Facilities

include a restaurant, bar, gift

shop, business center, indoor

pool and sauna, fitness center

and Club Suites. Flexible meeting

space is perfect for both corpo-

rate meetings and social events.

A state-of-the-art Legal Center is

available for trial teams and high-

Sheraton Suites

Wilmington


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speed Internet access is available

in all suites and meeting rooms.

Hotel du Pont

11th and Market Streets, Wilmington

Contact: The Sales Office

Phone: (302) 594-3100 or (800) 441-

9019

Fax: (302) 594-3108

Website: www.hoteldupont.com

Noted for its European distinc-

tion, the Hotel du Pont contains

217 guest rooms and several

first-rate restaurants, as well as

30 conference rooms with more

than 30,000 square feet of avail-

able meeting space. There are

two self-contained conference

areas, each with its own individ-

ual style: the traditional Executive

Conference Center with five

dark-paneled rooms (one seat-

ing up to 60) and the Conference

Center, more contemporary

in feeling, with 11 rooms, the

largest holding 120. Both have

their own registration and dining

areas. The French neo-classic

Gold Ballroom will hold groups

up to 500. The Business Center

provides any needed printing and

faxing. All guest rooms have four

telephones and dual phone lines.

The Hotel du Pont also offers

amenities such as 24-hour room

service, complimentary shoe

shines and concierge service.

HOTELS

KENT COUNTY

Dover Downs Hotel & Casino

1131 N. DuPont Highway, Dover

Contact: Ann Stack

Phone: (800) 711-5882

Email: casinopromotions@dover

downs.com

Website: www.doverdowns.com

Dover Downs Hotel & Casino

is the ultimate setting for your

next meeting, wedding recep-

tion, social gathering and spe-

cial event. From initial planning

through execution, we manage

the details of your event and

confidently deliver excellence

every step of the way. Our ball-

room and well-appointed board-

rooms, elegant hospitality suites,

and private dining areas in our

restaurants provide a complete

array of flexible meeting space to

accommodate 30-1,500 guests.

More than 35,000 square feet of

distinctive function space

includes the Rollins Center®, an

18,000 square feet, column-free

ballroom with 22-foot ceiling,

sub-dividable into three sound-

proof sections. Six meeting

rooms include a ballroom and

breakout rooms for up to 150

guests. Three hospitality suites

feature racetrack views. Meeting

amenities include wireless

Internet, onsite AV capabilities

and Business Center.

Hampton Inn-Dover


Contact: Cindy Price

Phone: (302) 736-3500

Fax: (302) 736-6402

Website: www.hamptoninn.hilton.com

Residence Inn by Marriott Dover

600 Jeffric Boulevard., Dover

Contact: Linda Graves-Crocker

Phone: (302) 677-0777

Fax: (302) 672-8017


Website: www.marriott.com/default.mi

When every detail must be

perfect, guests can count on

Residence Inn’s advanced facili-

ties and expert meeting profes-

sionals to deliver a productive

and successful outcome. Two

meeting rooms, 697 square feet


DSCC Chairman Bill Allan and wife Jeanne love BIG FISH GRILL (720 S. Justison St., Wilmington,

(302) 652-3474, www.bigfishgrill.com, contact: Angela Hasting), a casual seafood and steak restau-

rant. Lunch and dinner are served daily. Their private dining room can hold up to 45 people. Photo

by Abby Sayeg

Th e Bellmoor Inn & Spa



The pink hotel on the boardwalk.

Oceanfront at 2 Olive Avenue ✦ Rehoboth Beach, DE 19971Reservations: (800) 33 BEACH or (302) 227-7169 ✦ www.boardwalkplaza.com

It doesn’t feel like work

Feel the ocean breeze during your next conferenceor meeting. Our oceanfront banquet roomsare ideal for business or group retreats. Wealso offer award-winning food and luxuriousaccommodations. Call or visit us online tolearn more.

when you’re at the beach.

of total meeting space, on-site

meeting rooms ideal for small

groups of 15 to 50 people and

AV can be accommodated.

Sheraton Dover Hotel

1570 North DuPont Highway, Dover

Contact: Darrell Dudley

Phone: (302) 678-8500

Fax: (302) 678-0107


Website: www.sheratondover.com

The Sheraton Dover Hotel is the

perfect place to hold a meeting.

Flexible meeting rooms with state

of the art audio and visual that can

seat 10 to 1,000 people. Contact

one of the talented hospitality

professionals to assist in planning

your event. With accommoda-

tions including audio and visual

technology equipment, a staff of

professionals, menu options and

a 24,000-square-foot facility, the

Sheraton Dover’s new spacious

rooms will provide a large gather-

ing the ultimate satisfaction when

it comes to doing business.

Katie Wilkinson, senior vice president of Delaware Commercial

Banking at Fulton Bank, digs the all-you-can-eat Dungeness

crabs at FEBY’S FISHERY (3701 Lancaster Pike, Wilmington,

(302) 998-9501, www.febysfishery.com, contact: Philip DiFebo).

The classic eatery and seafood market has been serving the

freshest seafood in the area since 1974. “We’re a big seafood

family,” Wilkinson says, “and they are very family oriented. Their

staff is friendly, a lot of them have been there for a long time, so

we get to know each other.” Photo by Coleen Heaver



HOTELS

SUSSEX COUNTY

The Bellmoor Inn & Spa

6 Christian Street, Rehoboth Beach

Contact: Chad Moore

Phone: (302) 227-5800

Fax: (302) 227-0323


Website: www.thebellmoor.com

Combining modern sophistica-

tion with the seaside retreat

atmosphere of Rehoboth Beach,

the Bellmoor provides the ideal

setting for any event. Conference

rooms offer a feeling of warmth,

elegance and charm – a perfect

environment for any gathering.

The Bellmoor also offers the

lovely Magnolia Garden and

Fountain Courtyard, Rehoboth

Beach’s most luxurious outdoor

reception space. The profession-

al staff is happy to assist with all

aspects of creating a successful

conference or social gathering.

Banquet/meeting room capacity

for 10 to 100 people is available.

Best Western Gold Leaf

1400 Highway One, Dewey Beach

Contact: Sami Awayes

Phone: (302) 226-1100

Fax: (302) 226-9785

Website: www.bestwesterngoldleaf.com

Located in the ocean block

between the beach and

Rehoboth Bay, the Best Western

Gold Leaf Hotel offers

vacationers and business travel-

ers affordable packages and value

rates. Deluxe accommodations

include 76 king and double rooms

with ocean and/or bay-view bal-

conies. Schedule a meeting or

reception for groups of up to 150

in the multi-conferencing facilities.

Boardwalk Plaza Hotel

2 Olive Avenue & the Boardwalk,

Rehoboth Beach

Contact: Sales Department

Phone: (302) 227-7169

Fax: (302) 227-0561


Website: www.boardwalkplaza.com

Meet in oceanfront, Victorian

elegance at the Boardwalk Plaza

Hotel. The oceanfront Kent and

Sussex Halls offer state-of the-

art audio-visual equipment, T1

and wireless Internet and beauti-

ful views of the Atlantic Ocean.

Or choose the intimate Plaza

Cottage for executive-style ses-

sions. Groups of up to 110 peo-

ple will enjoy full-service meals

catered in-house by Victoria’s

Restaurant (open seven days a

week, all year, for breakfast, lunch

and dinner), the cozy Plaza Pub

lounge for cocktails and light fare,

a variety of gracious accommo-

dations and Victorian charm, full-

menu room service, a heated spa

and AAA Four Diamond award-

winning service and hospitality.

Inn at Canal Square

122 Market Street, Lewes

Contact: Jesse Burns

Phone: (302) 644-3377

Fax: (302) 644-3565


Website: www.theinnatcanal

square.com

Located on the water in the heart

of the Lewes historic district, the

Inn at Canal Square offers 22

guest rooms and two two-bed-

room deluxe suites with a mag-

nificent view of the harbor. Two

meeting rooms are available, the

Waterview Room overlooking the

canal and the Parkview Room.

Any level of service a meeting or

event may require can be accom-

modated.

Lord Baltimore Lodge

16 Baltimore Avenue, Rehoboth

Beach

Phone: (302) 227-2855

RESTAURANTS

NEW CASTLE COUNTY

Dom’s Pizza & Steaks Filingeri

Bros, LLC

224 W. Market Street, Newport


Led by Guiseppe and Anna Martuscelli, 34-year-old LA CASA PASTA (130 Four Seasons Parkway,

Newark, (302) 738-9935, www.martuscelliandsons.com/lp, contact: Gianmarco Martuscelli) is all about

flavorful, homemade coastal Italian cuisine., including homemade pasta, fresh seafood and veal—

something that Mark Stellini, a member of the DSCC Board of Directors Executive Committee, and

Tom Embley of Precision Air Convey—can attest. “I’ve been going there for 20 years,” Stellini says.

“And I love the place for a business lunch or a family dinner.” Photo by Coleen Heaver



Contact: Dominick Filingeri

Phone: (302) 998-7154

Fax: (302) 998-7254


Website: www.ilovedomspizza.com

Dom’s Pizza and Steaks provides

catering for any sized event.

From large meetings to small

office parties, Dom’s Pizza and

Steaks can customize a menu to

fit specific needs. It was voted

“Best Pie for the Regular Guy” by

the News Journal in June 2008.

Firebirds Wood Fired Grill

Center Pointe Plaza, 1225

Churchman’s Road, Newark

Contact: Mike Lieber

Phone: (302) 366-7577

Fax: (302) 366-8011

Website: www.firebirdsrestaurants.

com

TAKE MILES OFF YOUR NEXT MEETING.

Enjoy the convenience of Wilmington’s premier event venue, right in your own backyard.

Versatile space that can accommodate groups of 25 to 1,500. Award-winning cuisine.

Attentive staff. State-of-the-art audiovisual services. And no sales tax. Why go any further?

815 Justison Street | 302.425.3929 | www.centerontheriverfront.com

Former DSCC chairman Tommy Cooper of Cooper Realty says the ambiance at Lewes classic THE

BUTTERY (Second & Savannah, Lewes, (302) 645-7755, www.butteryrestaurant.com, contact: Lisa

McDonald) is unmatched. “It’s very casual, but refined,” he says. “The food is always consistent, and

you can count on having a great dining experience.” The beautifully restored Victorian home in the

heart of Lewes has been applauded and awarded for excellence in cuisine and service for 16 years.

Photo by Tom Nutter


creo


Wood grilled steaks, ice cold

martinis and more. A semi pri-

vate dining room holds up to 8

people.

The Green Room at the Hotel

du Pont

11th & Market Streets, Wilmington

Contact: Dining Reservations

Phone: (302) 594-3154

Fax: (302) 594-3070

Website: www.hoteldupont.com

Timeless charm and beauty are

reflected in the recent renova-

tions; a combination of new

and old with rich wood panel-

ing, gold-leaf ceilings and chic

Versace-pattern china. Service at

the Hotel du Pont is exquisitely

old-fashioned friendly, attentive,

gracious and refined. The Green

Room offers American cuisine

with a European flair in an elegant

atmosphere that is both comfort-

able and intimate. Classic dining

without the stuffiness, the Green

Room features innovative dishes

that are certain to please both the

most discerning and adventure-

some palettes. Enjoy a chef’s

tasting menu each evening to

broaden your culinary experience.

Hibachi Sushi and Supreme

Buffet, Inc.

429 South Walnut Street, Wilmington

Phone: (302) 658-8580

Fax: (302) 658-8581

Melting Pot, Chelsun, Inc.


Contact: Brad Oberholzer

Phone: (302) 652-6358

Fax: (302) 652-8101

Website: www.meltingpot.com

For more than three decades,

The Melting Pot has defined fon-

due dining niche across America.

At The Melting Pot, fondue truly

becomes a memorable four-

course dining experience where

patrons can dip into something

different – and discover all the

ingredients for a unique dining

experience including a relaxed

atmosphere, private tables,

attentive service, fine wines and

signature fondue dinners.

Newport Restaurant

601 Newport Pike, Newport

Contact: Maria Perdikis

Phone: (302) 998-1073

For 25 years, Newport

Restaurant, located in Greystone

Plaza, has served breakfast,

lunch and dinner. The restau-

rant offers delicious homemade

chicken croquettes and crab

cakes. Newport Restaurant is a

casual, family restaurant.

Piccolina Toscana

1412 N. Dupont Street, Wilmington

Contact:

Phone: (302) 654-8001

Fax: (302) 654-8250

Website: www.piccolinatoscana.com

Nestled in Trolley Square,

Piccolina Toscana is an Italian

“tapas” restaurant featuring din-

ing ‘til midnight, a lively pastry

bar, chef tastings and brunch.

Potstickers Asian Grille

Centre Point Plaza II


Phone: (302) 731-0188

Fax: (302) 731-9188

Website: www.potstickersasian

grill.com

Potstickers is an Asian fusion of

quality ingredients and high-end

dining complete with a sushi bar.

Voted Best of Delaware 2010 and

2011.

The Spare Rib Xpress/Kegler’s

Pub & Sports Bar

3031 New Castle Avenue, New Castle

Contact: Anthony Georgette, GM

Phone: (302) 655-7427

Fax: (302) 655-2080


The Spare Rib Xpress is a full

service dine in/carry-out/cater-

ing restaurant located at The

Bowlerama Family Entertainment


DSCC board member Chad

Moore of the Bellmoor in

Rehoboth Beach appreci-

ates the fine dining acumen

of EDEN RESTURANT (23

Baltimore Avenue, Rehoboth

Beach, (302) 227-3330, www.

edenrestaurant.com, contact:

Danielle Panarello), which has

captured awards for its wine list

and martini bar. “There’s always

lots of energy in the room,” he

says. “That, and a great wine

list. You can’t go wrong with

the grilled Caesar salad, or the

lobster and crab tower.” Photo

by Tom Nutter



Bowling Center featuring over

twenty 50” Plasma TV’s and a

new 100” HD TV. Its great food

has been voted “Best Ribs” in

Delaware Today. Live entertainment

in Kegler’s (check for dates and

times). Meeting capacity up to 90.

Union City Grille

805 N. Union Street, Wilmington

Contact: Matthew Curtis

Phone: (302) 654-9780

Fax: (302) 654-0238

Website: www.unioncitygrille.com

Located in Wilmington’s Little

Italy, Union City Grille serves deli-

cious food at affordable prices.

Its menu ranges from chili to their

signature filets to award-winning

meatballs. Union City Grille also

offers “Dine-in for Charity” where

participants can raise money for

charities and non-profits of their

choice.

RESTAURANTS

SUSSEX COUNTY

Dogfish Head Brewings & Eats

320 Rehoboth

Avenue, Rehoboth Beach

Contact: Matt Patton

Phone: (302) 226-BREW

Fax: (302) 226-0792


Website: www.dogfish.com

Experience craft-brewed ales and

spirits made in Delaware and a

brew rub specializing in wood-

grilled seafood and steaks. A

casual, fun environment with

great food and drinks. Upstairs, a

private function room overlooks

the distillery. An enclosed deck is

also available in the spring, sum-

mer and fall. Dogfish is open for

lunch and dinner, seven days a

week, year round.

Grotto Pizza, Inc.

20376 Coastal Highway, Rehoboth

Beach

Contact: Laura McCann

Phone: (302) 227-3567

Fax: (302) 227-4566

Website: www.grottopizza.com

Since 1960, Grotto Pizza has

been a staple in Delaware and

was voted Best Pizza in Best of

Delaware 2011.

Th e Green Room at the

Hotel du Pont


creo


Nicola Pizza

8 North First Street, Rehoboth Beach

Contact: Nick Caggiano, Jr.

Phone: (302) 227-6230

Fax: (302) 226-3721

Website: www.nicolapizza.com

Nicola Pizza started in Rehoboth

Beach in 1971 and is home to

the famous, Nic-o-boli. The pizza

shop also participates in fund-

raising events.

COMMUNITY,

CONFERENCE &

CONVENTION CENTERS

Brandywine Executive Center

1521 Concord Pike, Suite 301,

Wilmington

Contact: Chuck Boyce

Phone: (302) 352-9948


Website: www.bewcenter.com

Executive office space, shared

office space, business identity,

meeting space.

Winterthur Museum, Garden &

Library

5105 Kennett Pike, Wilmington

Contact: Isabelle Farrell

Phone: (302) 888-6130


Fax: (302) 888-4844

Website: www.winterthur.org

From off-site meetings to elegant

galas for hundreds, Winterthur

offers a diverse array of venue

options for your special event.

Acres of grounds, picturesque

gardens, various indoor locations

to accommodate your meeting

or special event need includ-

ing a lecture hall that seats 356.

Additional services include video

conferencing and high-speed

internet access. Catering provid-

ed by Restaurant Associates.

COUNTRY/MEMBERS

CLUBS

Cavaliers Country Club

100 Addison Drive, Newark

Phone: (302) 737-1200

Fax: (302) 737-1212

Cavaliers Country Club, the

best-kept secret in northern

Delaware, is located just off

I-95 and 10 minutes south of

Wilmington. Golf outings avail-

able on Mondays and Thursdays.

Banquet and meeting accommo-

dations available for five to 350

people.

Deerfield

507 Thompson Station Road, Newark

Contact: Jeffrey Robinson

Phone: (302) 368-6640

Fax: (302) 366-0345


Website: www.deerfieldgolfclub.com

Deerfield is Delaware’s most

unique and memorable meeting,

conference and special event

destination. Meetings from 20

to 500 guests can be scheduled

in any one of our many meeting

rooms. A wide array of spaces

from conference rooms to trade-

show venues, are available for

your next special event. Menus

from simple breakfast and lunch

options to extravagant dinners

are available. Conference service

packages make planning easy,

and any event can be paired

with golf, tennis or an event in

the park for your next retreat

or teambuilding exercise. With

spectacular views of the golf

course and the park, a meeting

at Deerfield is sure to refresh and

reinvigorate.

DuPont Country Club &

Brantwyn Estate

1001 Rockland Road, Wilmington

Contact: The Sales Office

Phone: (302) 421-1730

Fax: (302) 421-1770

Website:

Minutes from downtown

Wilmington, the DuPont Country

Club & Brantwyn Estate offers

a variety of meeting and social

venues accommodating groups

from five to 500. The Clubhouse

features two spacious ballrooms,

eight banquet rooms and a lovely

outdoor terrace. A former du

Pont family residence, Brantwyn

Estate offers an elegant and

unique setting for any event.

Conference and wedding pack-

ages and golf outings are

available. Membership is not a

requirement to host events at the

Club or Brantwyn.

Frog Hollow Golf Club

1 East Whittington Way, Middletown

Contact: Carmel Stephano

Phone: (302) 378-4653

Email: cstephano@froghollow

golfclub.com

Website: www.froghollowgolfclub.com

Frog Hollow Golf Club is

Middletown’s premiere champi-

onship 18-hole golf course fea-

turing The Den Restaurant, which

offers a comfortable atmosphere

for enjoying food and drink with

friends. Not your typical pub

fare, the Den Chef creates daily

specials that are sure to please

many a palate. The Oak Room at

Frog Hollow is the perfect setting

for your banquet or special event

with ample space for 150 guests,

scenic vistas and a 5-star wait

staff to complete this truly unique

facility located in Middletown.

Kings Creek Country Club

One Kings Creek Circle,

Rehoboth Beach

Contact: Gary Wheeler

Phone: (302) 227-7172

Fax: (302) 227-7015

Email: gwheeler@kingscreek

countryclub.com


Heritage Shores Club


DELAWARE BUSINESS | Ju ly /Augus t 2012 35Ju lJu ly /Ay /Auguugus ts t 20 2012122SS | Ju lyDE

Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com

DO YOU HAVE WHAT IT TAKES?

Apply now for the 2012 Marvin S. Gilman Superstars in Business

Award and show Delaware why you deserve star status!

Use this application to apply your small business

or nonprofit today. You can also apply online at ssb.dscc.com.

Superstars in Business Awards Luncheon

Wednesday, November 14, 2012

11:15 a.m.

Hotel du Pont Gold Ballroom

Featuring Keynote Speaker: Dan ButlerCulinary Mastermind of Piccolina Toscana, Deep Blue, and more!



Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com | (302) 655-7221

WHAT MAKES YOUR BUSINESS SUPER?This application form is a simple self-evaluation that can improve your business management skills,

and put you in the running to win the 2012 Marvin S. Gilman Superstars in Business Award!

Step 1/Self-Evaluation:If your organization is a business, please use form A.• If you are a nonprofit, please use form B.•

Please answer the questions as a separate Microsoft Word file with your company letterhead or complete it online at ssb.dscc.com. Electronic PDFs and paper versions are also available. Please contact Denée Crumrine at [email protected] or (302) 576-6564.

Eligibility: Member of the Delaware State Chamber of Commerce• In business for at least three continuous years• 150 employees or fewer• Previous Superstars in Business winners may re-apply after five years•

If you would like to be connected with a previous Superstars in Business winner for assistance in completing your application, please contact Denée Crumrine at [email protected] or (302) 576-6564.

Step 2/Submission:Applications must be submitted to the Superstars in Business Committee no later than August 24, 2012. No late entries will be accepted. Please note that materials submitted cannot be returned, but all information remains confidential.

Step 3/Application Review:Within each category, the finalists may be contacted for additional information or validation of the information submitted.The review made at this step is held in strict confidence.

Step 4/The Awards:Each winner will be presented with a special award recognizing their superior achievement on November 14, 2012 at a luncheon in the Gold Ballroom of the Hotel du Pont in Wilmington. Marketing and recognition will be given to all the Business Superstars throughout the year.

Awards may be judged in the following categories:1 to 25 employees• 25 to 75 employees • 75 to 150 employees• Nonprofits•

Please note that the categories will be decided upon at the Selection Committee’s discretion based on number of entries and the quality of applications.

Below each question we have provided you with ‘Ideas for Success.’ They aim to help you form more robust answers and provide suggestions on what information may make your response more competitive. These are not requirements, but may help judges compare your business against other applicants. Please answer questions as concisely as possible.

Questions and sponsorship or advertising inquiries may be directed to Denée Crumrine at (302) 576-6564.

ENTRY DEADLINE: August 24, 2012Apply online at ssb.dscc.com

or mail completed applications to: Small Business Alliance/ Delaware State Chamber of Commerce

1201 N. Orange Street, Suite 200, P.O. Box 671Wilmington, DE 19899


DELAWARE BUSINESS | Ju ly /Augus t 2012 37Ju lJu ly /Ay /Auguugus ts t 20 2012122SS | Ju lyD


Form A for BUSINESSESPlease answer all questions as concisely as possible on your company letterhead or online at ssb.dscc.com.

Business name, address and phone number; Primary contact’s name, title, phone number and email address. 1.

Please describe your business.2.

List the number of years in business and briefly explain how your business was started.3.

Number of employees and average tenure (Please distinguish between full-time and part-time). 4.

Please provide your business mission statement and/or business philosophy.5.

A mission statement, vision statement, guiding principles or strategies for success should be listed here or can be included as attachments. How is your mission statement communicated to clients, investors and/or the general public, i.e. word of mouth, through marketing materials, etc.? Also explain how they were developed – were they customer or leadership driven, and how do you ensure they are understood by your entire company? Tell us here if you have team building meetings, strategy sessions and/or safety meetings that may include a regular discus-sion on these important guiding statements.

Given the economic challenges of the recent past and present, how have you been able to sustain or grow your business?6.

The recession created both difficulties and opportunities for businesses. Here would be a good place to reference any strategies or measures taken that have resulted in savings, stability or growth. Profitability results or a steady financial track record would be great evidence of skillful business management. How do your financial records measure up to other companies in your industry? Smaller companies should show growth or sustainability and share projections for the future. Larger, more mature companies normally have a formal budgeting process that should show results against forecasts. An index of profitability, projection and/or financial summary would be helpful. Actual financial metrics will separate your application from the competition. You might also tell us of innovative ways you have used to market or boost sales that have produced a good ROI. Remain assured that all information is kept confidential.

What makes your business stand apart from your peers and/or similar businesses? 7.

Please use this question to outline how you identify customer needs and priorities. Customer loyalty, years of experience, low associate turnover and industry awards are all competitive weapons. Tell us if you are measuring customer satisfaction or if you have moved to customer loyalty or customer advocacy. Share with us how you brand your company and how you maintain it, i.e. social media, online networking, market-ing campaigns, etc. Tell us if you have a customer database or process to retain information about customers to use in the future. If you have a formal process for tracking and resolving complaints, please highlight your program here and brag about your results. If associate training or education reimbursement programs are a big part of your employee retention program or your quality/safety programs, please tell us about that too. Specific examples are appreciated.

Identify two or three of the most significant challenges in growing your business, and explain how you handled them.8.

Some companies highlight their hiring and retention programs here and others may share their success in adpating to economic climate changes. If there are challenges, financial or otherwise, how did the leaders of the organization rally associates to meet the challenge? How were the challenges identified and did you anticipate them coming? If they could not have been predicted, what have you learned for the next time to make the company stronger? If there are no challenges/problems to list because all employees are proactively taking care of all aspects of business in the best possible way, tell us that, too!

Briefly discuss the nature and involvement of your community service efforts. 9.

List key leaders’ involvement – describe investments of time, as well as causes supported financially. This is also the place where you may highlight efforts to care for our environment. List efforts regarding investment in friendlier vehicles or equipment, and to conserve and recycle materials. Do you have a formal program that includes fundraising or service hours donated? Are the commitments or passions you have for certain causes conveyed in your marketing? Are they a part of the image you relate to others? Describe any support for a health and safety program where you may even include family members.

Please provide the names of your professional support, i.e. banks, accounting firms, etc. If you are an award winner, we will 10. contact them on your behalf to share the good news.

We also encourage you to provide customer testimonials with your application.




Form B for NONPROFITSPlease answer all questions as concisely as possible on your company letterhead or online at ssb.dscc.com.

Business name, address, and phone number; Primary contact’s name, title, phone number and email address. 1.

Please describe the work of your nonprofit. 2.

Number of years serving the community.3.

Number of paid staff and average tenure.4.

Number of volunteers and their average tenure. 5.

Percentage of your organization’s budget that is: Program Services_____, Fundraising_____, Management and General_____.6.

Please provide your organization’s mission statement and/or philosophy.7.

A mission statement, vision statement, guiding principles or strategies for success should be listed here or can be included as attachments. How is your mission statement communicated to clients, investors and/or the general public, i.e. word of mouth, through marketing materials, etc.? Also explain how they were developed – were they customer or leadership driven, and how do you ensure they are understood by your entire organization? Tell us here if you have team building meetings, strategy sessions and/or safety meetings that may include a regular dis-cussion on these important guiding statements.

What makes your nonprofit stand apart from your peers and/or similar nonprofits?8.

Please outline the measurable outcomes you monitor that indicate client satisfaction, program delivery, volunteer tenure and retention and fundraising effectiveness.

What is the number of people or groups that have benefited from your organization? (Please provide results for each of the last 9. three years.)

What have been the two or three most significant challenges in meeting the needs of your constituency? And how have you 10. approached these challenges?

Do you have a survey process for your constituents and/or your benefactors to identify how their needs are changing? Have any changes to your organization come from this survey process in the past few years?

Please provide the names of your professional support, i.e. banks, accounting firms, etc. If you are an award winner, we will 11. contact them on your behalf to share the good news:

We also encourage you to provide customer testimonials with your application.



Website: www.kingscreek

countryclub.com

The peaceful setting of the beau-

tifully lush golf course and ample

facilities for all your needs has

made Kings Creek Country Club

a popular destination for all wed-

dings, receptions, meetings and

banquets. Able to accommodate

parties of nearly any size; staff of

food and function specialists can

readily make arrangements for

indoor or open-air ceremonies.

Heritage Shores Club

1 Heritage Shores Circle, Bridgeville

Phone: (302) 337-9926

Fax: (302) 337-9915

Website: www.heritageshoresgolf.com

Located just a short distance to

the nearby beach cities, Heritage

Shores Club offers an exciting

championship golf course with

traditional country club ameni-

ties. Complementary to the sur-

rounding golf course, a sprawling

28,000 square-foot Clubhouse

inspired by the architecture of

Nantucket offers an elegant

venue for hosting special occa-

sions from your wedding recep-

tion to corporate events and

banquets. With the surrounding

golf course offering scenic sur-

roundings the Heritage Shores

Club provides a unique venue

for weddings with a beautifully

adorned grand ballroom or the

expansive outdoor patio. Our

guests will experience exception-

al amenities, first-class service

and attention to detail when visit-

ing Heritage Shores Club.

Rookery Golf Club

27052 Broadkill Road, Milton

Contact: Glenda Adkins

Phone: (302) 684-3103

Fax: (302) 684-3389


Website: www.rookerygolf.com

Inside the Rookery Golf Club is

the Blue Heron Grille, a restau-

rant offering breakfast and lunch

every day and dinner on Fridays.

The Rookery Golf Club special-

izes in golf outings, small recep-

tions and dinner parties.

Capacity: 80 to 100.

University & Whist Club of

Wilmington

805 North Broom Street, Wilmington

Contact: Margaret Reilly

Phone: (302) 658-5125

Fax: (302) 658-6415


Website: www.universityandwhist

club.com

The University and Whist Club

of Wilmington is known for its

quiet elegance and charm. The

Club is recognized for its long-

standing reputation for fine din-

ing and attentive service. Come

and experience the superior

T H E M I Xperfect

Sacrifice nothing... indoor heated pool and hot tub, all-new core fitness center, high-speed

internet, cocktail lounge, award-winning restaurant, pet-friendly accommodations,

37” LCD TVs and complimentary StarbucksCoffee in every guest room. You name it...

everything you want is here for you!

1570 North DuPont Highway, Dover, DE | 302-678-8500 | www.sheratondover.com

Dover’s PremiereSteakhouse

Every night’s a party.It’s z-place to be!

Luxurious overnight accommodations, the best steaks inDover and lavish facilities for gatherings of 15 to 1500.

Winterthur Museum,

Garden & Library



food, beverage and services the

University and Whist Club has to

offer in an atmosphere of comfort,

warm hospitality and camarade-

rie. The Club offers eight different

private rooms that can accom-

modate from two to 200 guests.

The Club is open to the public

for catering, business meetings,

rehearsal dinners, bridal and

baby showers, wedding recep-

tions, breakfasts, luncheons,

dinners, private parties, holiday

gatherings, Bar/Bat Mitzvahs and

memorial receptions.

UNIVERSITIES &

COLLEGES

The Bob Carpenter Sports/

Convocation Center


631 South College Avenue, Newark

Contact: Domenick Sicilia

Phone: (302) 831-4015

Fax: (302) 831-4019


Website: www.udel.edu/bcc

The Bob Carpenter Sports/

Convocation Center (BCC) is a

5,000-seat multipurpose facility

at the University of Delaware. The

BCC is the home of the Fightin’

Blue Hens men’s and women’s

basketball teams. It also serves

as a venue for contemporary

entertainment for the University

and the local community and

offers approximately 20,000

square feet of floor space for

exhibits, conferences, meetings

(capacity 5,000) and banquets

(capacity 1,000).

Delaware State University


Phone: (302) 857-7775

Fax: (302) 857-7246


Delaware State University offers

facilities available to host events

ranging from conferences, meet-

ings and seminars to banquets

and concerts. Capacities range

up to 8,000 people. Request

reservations at least 60 days in

advance for large events; meet-

ings require a 15 business day

notification. The University is

centrally located, includes friend-

ly and courteous service and is

handicapped accessible.

Delaware Technical &

Community College, Conference

& Training Centers

Dover, Georgetown, Stanton &

Wilmington

Contact: Pat Callahan

Phone: (302) 857-1414

Fax: (302) 857-1452


Website: www.dtcc.edu/ccp

Experience the best of both

worlds – a learning environment

grounded in academic tradi-

tion, with the finest in hospitality

amenities and high-tech meeting

facilities. There are four loca-

tions, with at least one in each

of Delaware’s three counties.

Each center offers fully equipped

breakout rooms, networked mul-

tipurpose computer labs, video

conferencing facilities and ample

parking at all locations, all less

than 20 minutes from any point in

Delaware. A team of experienced

conference and meeting planners

will work with you to develop a

flawless meeting that exceeds

expectations. Every detail from

menu planning to the most

sophisticated technology will be

handled. Capacity: five to 1,300.

Goodstay Center & Arsht Hall


2700 Pennsylvania Avenue,

Wilmington

Phone: (302) 573-4401

Fax: (302) 573-4402

Website: www.udel.edu/conferences

Goodstay Center has the char-

acter and charm typical of the

historic Brandywine Valley. The

1700s-era stone mansion is a

favorite site for weddings and

social gatherings. Arsht Hall is

supremely designed for mingling

and buffets. The building itself is

designed in a contemporary style

and is full of light, comfort and

convenience. The meeting and

banquet room capacity for meet-

ings is 10 to 100, 200 banquet

style and 300 for receptions.

The Great Hall at Immaculata

University

1145 West King Road, Malvern, Pa.

Contact: Jackie Fee

Phone: (610) 647-4400, ext. 3112


Website: www.immaculata.edu

A spacious ballroom with an

entrance hall and terrace, the

Great Hall is a perfect place to

hold your wedding, anniversary,

birthday celebration or a corpo-

rate meeting. Old-world charm

lends itself to a memorable

celebration. From the splendor

of Immaculata’s campus, with

landscaped lawns and gorgeous

vista, you will enjoy the ambiance

of the ballroom designed in the

early 20th century.

John M. Clayton Hall

100 David Hollowell Drive, Newark

Contact: Polly Weir

Phone: (302) 831-2214


Biggs Museum of

American Art

continued on page 41



Fax: (302) 831-2998



Clayton Hall’s conference facility

houses superlative, state-of-

the-art facilities and is flexible in

accommodating a wide range

of conferences, from an intimate

gathering for 10 to a full-scale

1,200-person conclave. Clayton

Hall features include a dedicated

conference staff, state-of-the-art

audio visual, 7,700 square feet of

exhibit area, 22 conference and

meeting rooms and a 500-seat

auditorium.

Neumann University

One Neumann Drive, Aston,

Pennsylvania

Contact: Alexis Sinkow, Director of

Conference and Scheduling Services

Phone: (610) 558-5625


Website: www.neumann.edu/about/

conferencing.asp

Looking for a Retreat-like

Atmosphere? Neumann

University has meeting space

conveniently located in the

Rocco A. Abessinio Building.

Included in this space are mod-

ern meeting rooms equipped

with board tables, audio-visual

capabilities, and easy access to

vending machines and restrooms

Virden Conference & Retreat

Center


700 Pilottown Road, Lewes

Contact: Jay Taylor

Phone: (302) 645-4110

Fax: (302) 645-4113



The University of Delaware’s

Virden Center is a full-service

conference and retreat facility

situated in a quiet secluded set-

ting in historic, seaside Lewes.

The Center features comfortably

appointed overnight accommo-

dations for 50 people and meet-

ing/dining space for 100-plus

people.

COMMUNITY,

CONFERENCE &

CONVENTION CENTERS

A. Felix DuPont Memorial

House - Retreat and Conference

Center

54 Oak Avenue, Rehoboth Beach

Contact: Kathy Moore

Phone: (302) 656-5441 ext. 105

Fax: (302) 656-7342

Email: kathymoore@dioceseofdela-

ware.net

Nestled in the Pines section

of Rehoboth Beach, Memorial

House is operated by the

Episcopal Diocese of Delaware

as a retreat and conference cen-

ter for non-profit organizations.

It is an ideal location to conduct

an off-site meeting, and is avail-

able for daily or overnight stays.

Complete catering service is

available for meals and refresh-

ments. The house has 30 beds

spread throughout 10 bedrooms

offering a variety of sleeping

arrangements. There are a num-

ber of meeting areas to accom-

modate the entire group and

breakouts. The house is located

in a quiet oasis two blocks from

the beach and four blocks from

Rehoboth Avenue.

Chase Center on the Riverfront

815 Justison Street, Wilmington

Contact: Kerrie Van Horn

Phone: (302) 425-3929 ext. 138

Fax: (302) 425-4897

Email: info@centerontheriverfront.

com

Website: www.centerontheriverfront.

com

The largest boutique special

event facility in the Brandywine

Valley for meetings, tradeshows,

and celebrations. Modern spa-

cious design with over 87,000

square feet of versatile space

including dedicated exhibit

space, meeting rooms, fixed seat

auditorium and two beautifully

appointed ballrooms. The center

holds 1,600 for banquets. State-

of-the-art professional in-house

audio visual services, ground

floor, drive in access and com-

plimentary WIFI. Seamless event

planning, award-winning delec-

table culinary combined with

professional, accommodating

service will elevate your event.

University of Phoenix Delaware

Campus

900 Justison Street, Suite 920

Wilmington

Contact: Tim Gilrain

Phone: (302) 656-1027

Fax: (602) 282-9243


Website: www.phoenix.edu/Delaware

At University of Phoenix, our

classes are usually held in the

evenings and on weekends to

meet the needs of our students.

This means most of our class-

rooms are available for rent dur-

ing the day, allowing you to take

advantage of extra space you

might not have at your offices.

Our Delaware campus is located

on the waterfront in Wilmington,

providing easy access to major

highways, hotels and local com-

munity services. To accommo-

date your facility needs, we offer

five meeting rooms available in a

variety of sizes—and equipped

for nearly any type of technical

presentation—offering an ideal

STANTON AND WILMINGTON CAMPUSES

Conference andTraining Centers

Delaware Tech Conference Centers offer:

Space - More than 2,000 square feet toaccommodate up to 500 attendees

Technology - Wi-Fi, overhead projectors,video conference equipment

Free parking - both locations

One-Stop Shopping - Access to our teamof professional planners and caterers

Let’s plan your next event together.

For more information contactGary James at (302) 283-3179or [email protected].

continued from page 40


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setting for your next meeting or

training. You can rent our facilities

on a recurring schedule or simply

for a one-time event. And we

offer highly competitive rates.

Wilmington Area Planning

Council (WILMAPCO)

850 Library Avenue Suite 100, Newark

Contact: Randi Novakoff

Phone: (302) 737-6205 ext. 111


Website: www.wilmapco.org

A meeting/conference room is

available for public meetings.

Capacity: 45

MUSEUMS

Biggs Museum of American Art

406 Federal Street, Dover

Contact: Beccy Cooper

Phone: (302) 674-2111, ext. 101


Website: www.biggsmuseum.org

The Biggs Museum of American

Art houses a collection of fine

and decorative art objects

reflecting the State of Delaware,

the Delmarva Peninsula, and

the Mid-Atlantic region. The

Museum’s 16 galleries display

a careful balance of furniture,

paintings, silver, glass, ceramics,

and textiles in a timeline presen-

tation from 1700 to the present.

A number of diverse spaces are

available for meetings, recep-

tions, cocktail parties, rehearsal

dinners, weddings and other

occasions. Private gallery tours

can be provided. Fees are based

on the number of guests and

hours reserved for the event.

Rockwood Park and Museum

610 Shipley Road, Wilmington

Contact: Regina Marini

Phone: (302) 761-4342

Fax: (302) 761-1723


Website: www.rockwoodpark.org

Rockwood offers newly renovat-

ed, state-of the-art meeting facili-

ties, a Victorian house museum

and Victorian style cafe, historic

landscape garden, and a park

with more than two miles of light-

ed walking trails that connect to

the Northern Delaware Greenway.

THEATERS

Delaware Theatre Company

200 Water Street, Wilmington

Contact: MaryAnn “MJ” Jones

Phone: (302) 594-1104 ext. 251

Fax: (302) 594-1107


Website: www.delawaretheatre.org

Founded in 1979, the Delaware

Theatre Company (DTC) is the

flagship professional theatre in

the state and one of Delaware’s

largest cultural institutions.

Recognized as the cornerstone

in the Brandywine Valley’s rich

cultural landscape, DTC has

produced more than 150 plays

for over one million residents and

visitors to its community. DTC

offers rentals of its full stage,

apron, gallery/ lobby, rehearsal

hall and more.

The DuPont Theatre

1007 N. Market Street, Wilmington

Contact: Diana Hunt

Phone: (302) 656-4401 or (800)

338-0881

Fax: (302) 594-1437

Website: www.duponttheatre.com

The DuPont Theatre is among

the oldest continually operating

theaters in the nation. Located

in the luxurious Hotel du Pont,

the brightest stars of stage and

screen have graced the lovely

Victorian stage since 1913. This

1,200-seat theater is the perfect

setting for large meetings and

events.

The Grand Opera House

818 North Market Street, Wilmington

Contact: Melissa Lazopoulos

Phone: (302) 658-7897

Fax: (302) 652-5346


Website: www.thegrandwilmington.

org

The Grand is a Victorian opera

house which has been meticu-

lously restored to its original

grandeur and outfitted to serve

Delaware as a performance

facility. It includes a 1,190-seat

theater, a 300-seat theater and

studios with capacities from 16

to 300 people.

A LITTLE DIFFERENT

Bowlerama

3031 New Castle Avenue, New Castle

Contact: Steve Gross

Phone: (302) 654-0263

Fax: (302) 654-0263


Website: www.bowlerama.us

Newly renovated in 2008-2009,

Bowlerama Family Entertainment

Bowling Center offers more than

1000 sq. ft. of meeting space for

over 100 people. Available for

meetings, team building, parties,

awards banquets, reunions and

much more. A 50” Plasma TV,

DVD, sound system, wireless

internet, climate controlled and

ample free on-site parking are

available. Bowlerama is handi-

cap accessible. Many packages

are available that include food,

refreshments, snacks, bowling

and shoe rental.

Dogfish Head Craft Brewery,

Inc.

6 Cannery Village Center, Milton

Contact: Mark Carter

Phone: (302) 684-1000

Fax: (302) 226-0792


Website: www.dogfish.com

Free tours of Dogfish Head’s

Milton, Delaware, brewery include

sampling (only for those of legal

drinking age), and a chance to

get all beer and merchandise in

our on-site gift shop. The tours

are fun and give you a chance

to get a behind-the-scenes peek

at our brew house, the cellars

(including our 3 huge wooden

tanks) and our packaging hall.

Junior Achievement of

Delaware

522 S. Walnut Street, Wilmington

Contact: Perry Bacon

Phone: (302) 654-4510

Fax: (302) 654-0783


Easter Seals Conference

Center




Website: www.jadelaware.org

Junior Achievement’s Experiential

Learning Center provides a

unique backdrop that is perfect

for any type of event. The facility

offers more than 13,000 square

feet of space and is appropri-

ate for small intimate gatherings

or receptions accommodating

as many as 200 people. A mini-

version of a town can simulate

a meeting in a village square, a

local bank or a mayor’s office.

This one-of-a-kind setting will

make any function memorable.

State-of-the-art audio/visual

equipment includes 14-foot

screens for DVD/VHS and

PowerPoint presentations, a

smart board, Internet access and

a computer lab.

Kalmar Nyckel Foundation

1124 East 7th Street, Wilmington

Phone: (302) 429-7447

The Kalmar Nyckel provides

sails for up to 49 passengers

for private charters and has a

90 person capacity for dockside

events. The ship is an excellent

showcase for corporate, private,

and educational events, such as

employee meetings, social galas,

and school groups. Guest are

invited to haul lines alongside the

crew, join in a sea shanty or two,

and enjoy tales of the original

Kalmar Nyckel or pirate history

on the special pirate sails.

COMMUNITY,

CONFERENCE &

CONVENTION CENTERS

Easter Seals Conference Center

61 Corporate Circle, New Castle

Contact: Nancy Ranalli

Phone: (302) 324-4444


Website: www.de.easterseals.com

Easter Seals offers a beauti-

ful, brand-new 1,400-square-

foot Conference Center. The

Conference Center is convenient-

ly located just off of Commons

Boulevard and is perfect for

professional trainings, confer-

ences, workshops or meetings.

Depending on seating and table

arrangements, this room can

accommodate between 65 to

100 people. The Conference

Center is fully accessible and

includes Internet connection,

video connection, a wireless

mouse and keyboard, a wireless

microphone, a DVD/VHS player,

and a speaker phone. The room

also has an audio loop for the

hearing impaired. Limited food

service is available, as are break-

out rooms. Parking is free and

just steps from the front door.

Our rates are very reasonable,

and all funds are used to support

disability services. Ask about our

Dover and Georgetown locations.

MUSEUMS

Delaware Art Museum

2301 Kentmere Parkway, Wilmington

Contact: Liz Derosier

Phone: (302) 571-9590 ext. 530

Fax: (302) 571-0220


Website: www.delart.org

The museum offers indoor and

outdoor facilities in a variety

of sizes. The Museum’s large

Gallery 10 will be available for

rental, perfect for a sit-down

event (up to 180 people) or

greatly expanded capacity for

a reception (up to 400). The

Chihuly Bridge, running along

Dale Chihuly’s Persian Window,

is appropriate for smaller gather-

ings. The Museum is available for

corporate, non-profit and social

event rental. Capacity: 250; 400

for Gallery 10

PHOTOGRAPHERS

Final Focus

301 A Street, Wilmington

Contact: Dick Dubroff

Phone: (302) 655-7718

Fax: (302) 655-7918

Website: www.finalfocus.com

Portraits In The Sand

110 White Oak Road, Rehoboth Beach

Contact: David Koster

Phone: (302) 226-9226

Website: www.portraitsinthesand.

com

Terence Roberts Photography

Inc.

109 Warwick Drive, Wilmington

Contact: Terence Roberts

Phone: (302) 478-1132

Fax: (302) 478-1161

Website: www.terenceroberts.com

Tucker Photographic

P.O. Box 397, Rockland

Contact: Kevin Tucker

Phone: (302) 764-8040

SIGNS/EXHIBITS/AV/

LIGHTING

BSI Exhibits

404 Industrial Park Drive, Yeadon, Pa.

Phone: (610) 622-2100

Fax: (610) 622-0773

BSI Exhibits offer designers and

builders of tradeshow exhibits

(custom, modular, portable sys-

tems) and branded environments

including complete turnkey show

site services and graphic design

and production for all types of

media.

Digital Music Express (DMX)

4008 North Dupont Highway, New

Castle

Phone: (302) 575-1800

Fax: (302) 655-0774

Provides background and fore-

ground music.

FastSigns

4577 Kirkwood Highway, Wilmington

Phone: (302) 998-6755

Fax: (302) 998-7542

Sign manufacturers that can do

one-day service and displays/

exhibits.

Foxfire Printing

750 Dawson Drive, Newark

Phone: (302) 368-9466

Contact: Seif Hussain


Website: www.foxfireprinting.com

Foxfire is a full-service, technol-

ogy-driven marketing solutions

company, delivering

turnkey solutions for retailers,

manufacturers, direct marketers,

and service industries.

Gable Signs, Inc.

301 Harvey Drive, Newport

Contact: Mike Hewitt

Phone: (302) 764-7446


Website: www.gablesigns.com

Light Action, Inc.

71 Industrial Boulevard, New Castle

Phone: (302) 328-7800

Fax: (302) 328-7400

Light Action, Inc. is a full service

production company specializing

in theatrical lighting, staging, and

audio-visual services. A broad

range of the most modern prod-

ucts and services are available

for our clients supporting meet-

ings, banquets, concerts, theatri-

cal productions, and corporate

events.

Parcels, Inc.

230 N. Market Street, P.O. Box 27,

Wilmington



Phone: (302) 888-1718


Parcels offers full service litiga-

tion support, high speed copying

and scanning services, color

reprographics, banner production

and specialty printing – includ-

ing short runs. Services available

24/7.

CATERERS

Marble Slab Creamery


Phone: (302) 224-7522

Fax: (302) 224-1340

Website: www.marbleslab.com

From birthday parties to reunions,

company picnics to trade shows,

office parties and other special

events, Marble Slab Creamery

can help turn any event into a

special occasion.

The Greenery Caterers at

Rockwood Park Carriage House

610 Shipley Road, Wilmington

Contact: Craig and Patti Trostle

Phone: (302) 472-2433

Fax: (302) 482-1885

Email: ctrostle@greenerycaterers.

com

The Greenery Caterers are the

exclusive caterers at the newly

renovated Rockwood Park

Carriage House located on the

grounds of New Castle County’s

Rockwood Park. The Carriage

House is designed for both out-

door garden wedding ceremo-

nies, as well as indoor wedding

receptions with a fabulous new

climate-controlled patio area.

In addition to weddings from

60 – 225 people, the Carriage

House is also ideal for any social

or corporate event of distinction:

anniversaries, showers, bereave-

ment gatherings, corporate

retreats or business meetings. A

state-of-the-art audio visual busi-

ness room is available, as well

as several other meeting rooms.

The menus are customized to

meet anyone’s budget and culi-

nary desires, and the food is

presented in a creative artistic

display with hand-carved fruits

and vegetables.

Le Chateau Gourmet

805 South Harrison Street, Wilmington

Contact: Charles Grier

Phone: (302) 654-2585

Fax: (302) 429-1872

Urban Café

1201 N. Market Street, Wilmington

Phone: (302) 652-3663

Fax: (302) 652-0811

FLORISTS

Hoffman Design Group, Inc.

900 Carpenters Crossing

Folcroft, Pennsylvania

Contact: Donna Zettle

Phone: (610) 459-1407

Fax: (610) 459-1408

Email: info@hoffmandesigngroup.

com

Website: www.hoffmandesigngroup.

com

Providing interior and exterior

landscaping, floral, holiday decor.

COMMUNITY,

CONFERENCE &

CONVENTION CENTERS

STAT Office Solutions

1201 North Orange Street, Wilmington

Contact: Linda Grund

Phone: (302) 884-6746

Fax: (302) 573-2507

Email: lgrund@statofficesolutions.

com

Website: www.statofficesolutions.com

STAT Office Solutions offers first-

class work and meeting space

without the expense of traditional

office space. Several custom-

ized packages are available for

furnished office space, virtual

offices and meeting facilities in

our world-class headquarters

conveniently located in down-

town Wilmington. Our dedicated

staff enjoys watching our clients

grow their business while we

provide them with professional

support services.

EVENT SERVICES/

SPEAKERS/STAFFING

Michael A. Poppiti, P.A.

301 Old DuPont Road, Suite C,

Wilmington

Contact: Ciro Poppiti, III

Phone: (302) 521-5461


Website: www.poppitilaw.com

A law firm in the practice of those

areas involving food and bever-

age; alcohol licensing; hospitality;

restaurants and banquet facilities.

Greater Wilmington Convention

and Visitors Bureau

100 West 10th Street, Suite 20,

Wilmington

Contact: Director of Sales

Phone: (302) 295-2213

Fax: (302) 652-4726


Website: www.VisitWilmingtonDE.

com

From stately mansions and

museums to opulent gardens

and historic hotels, GWCVB will

help you find the perfect setting

for your next event. GWCVB will

save time and money by doing

the legwork for you ... free of

charge.

Simon & Co.

130 Hickman Road Suite 10 Claymont

Contact: Jennifer Simon

Phone: (302) 792-2515

Website: www.simonandco.com


Simon & Co. is a gift and spe-

cialty food business specializing

in the most unique fine foods,

combining them together with

just the right packaging – creat-

ing the most elegant gifts that

are “Simply delicious.” Do you

need a special favor for a cor-

porate meeting or a wedding?

How about fabulous chocolates

or nuts for your tables? And if

you have guests or associates

staying in a local hotel for your

event, we will prepare welcom-

ing gift bags or boxes that will

make them “ooh and aah.” Our

gifts can be customized to meet

anyone’s budget and desires.

Simon & Co. also offers “fresh

baked trays” that are perfect

for any office, a meeting, or just

to send to your favorite host or

hostess. Also ideal to send as

a condolence, “thinking of you”

gift. Our delicious cakes, cook-

ies and rugelach are baked from

scratch for us by wonderful bak-

eries in Philadelphia and Boston.

LaColombe coffee, Harney &

Sons Tea or some fresh fruit can

be added as well. ■




Delaware…Isn’t it time you felt great about your payroll provider?

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Blue Cross Blue Shield of Delaware is now HIGHMARK BLUE CROSS BLUE SHIELD DELAWARE

OUR NAME HAS CHANGED. WE HAVEN’T.

We’re adopting a new name. And while the name changes, what we’ve been doing for almost 80 years doesn’t. Delivering on our commitment to provide members with access to aff ordable, high-quality coverage as the state’s number one choice for health insurance. Same value, same coverage, same continued commitment to the people of Delaware.

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Guide to Insurance

AT KELLY BENEFITS STRATEGIES, staff members don’t just talk about ways to keep employees fit and healthy.

They walk the walk. And run the run. And bike the bike.“It’s in the fiber of the family that started the business back in

1976,” says Jason Danner, vice president and senior consultant. “Four sons in the Kelly family grew up playing lacrosse and have maintained that dedication to fitness as adults.”

Kelly Benefit Strategies weaves wellness

advocacy into its Total Benefits Solution

The FullCycle

BY EILEEN SMITH DALLABRIDA

Jason Danner and Kelly Benefi t Solutions

provide aff ordable and innovative benefi t

packages to companies around the region.

PHOTO BY COLEEN HEAVER; A

RT DIRECTION BY LUIS DIAZ.


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Kelly offers a variety of services that compriseits customized Total Benefits Solution, which is based on the unique needs and requirements of each customer. This approach includes plan design and strategic vision, underwriting, risk assessment, compliance support and ongoing consulting and advocacy.

That translates to bringing affordable group benefits to companies through innovative design, management and administration. That involves taking care of workers when they are sick or injured, as well as coming up with strat-egies to encourage wellness in order to avoid suffering, expense and lost productivity.

“It’s beyond benefits,” Danner says. “People are the greatest asset in any business and ifpeople lead healthier lives, everyone wins.”

Companies benefit from lower costs and a more engaged workforce. Because benefits are better, there is less turn over. Management has more time to focus on strategic initiatives.

“We are a strategic benefits partner for our clients,” he says. “Companies engage Kelly to optimize their benefits program in a holistic manner.”

Currently, about 75 percent of health care costs come from what is known in the industry as “self-preventable” diseases. That is, illnesses employees probably would not develop if not for such bad habits as poor diet, smoking, uncontrolled stress and lack of physical activity.

In addition to carrots, companies also are introducing sticks. Increasingly, employers are rolling out a smoking tax, charging workers who smoke a hefty surcharge on their benefits contributions. The rationale is that smoking is a choice that contributes to higher health care costs.

“It’s not to pick on smokers,” Danner says. “It’s a fact that smoking causes lung cancer.”

Wellness initiatives also can have a significant impact on the bottom line. As an example, he points to an area auto dealership, where manage-ment was determined to reduce expenses for its aging workforce of 150 employees.

Workers were averaging $1.03 in healthcare costs for every $1 of pre-miums, far greater than the 85-cent goal established by the federal govern-ment.

To identify medical problems earlier when they are less expensive to treat, the dealer offered a discount on premiums to workers who volun-teered for a health risk assessment and biometric screening. The company also brought in a health coach once a week to talk about nutrition and exercise.

In less than two years, employee health costs dropped to 64 cents for every $1of premiums. This year, workers are tracking at 49 cents.

Wellness programs also are much less expensive than medical plans. While healthcare benefits might cost an employer $850 each month per worker, a wellness program might cost $13 per employee.

Kelly’s main headquarters is in Hunt Valley, Md. In 2007, the company rolled out a corporate cycling team, which raises the national profile of the business, as well as its commitment to fitness.

“It’s a lifetime sport,” Danner says. “You can ride a bike well into your 80s, while you couldn’t play football at that age.”

Riding a bike also is an eco-friendly, low-cost way to get around. Seven of eight full-time employees ride their bikes to work on occasion at Kelly’s office in downtown Wilmington. Instead of hopping on the elevator, staff-ers often walk the 11 floors to the company suite—and sometimes they take the stairs just for fun

“We run up and down the stairs and see how many times we can do it in half an hour,” Danner says.

Kelly employees have found that stair climbing is a free source of aerobic exercise that is accessible just about any place there are buildings taller than one story.

“I generally take the stairs everywhere now, though not always 11 flights every morning,” says Ryan Schultz, senior account manager. “I just try to find a balance and make sure it’s included in my day.”

Joseph Angellini, senior account manager, says biking and working out with fellow employees helps to forge a solid team.

“It builds trust and camaraderie between colleagues,” he says.Exercise is a great stress buster, as well. “In the short term, working out gives me an opportunity to unwind and

relax,” says Justin Cross, account manager. “But I believe most of the bene-

Guide to Insurance

Kelly Benefi t Strategies’ commitment to wellness includes sponsoring a

professional cycling team.


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fits will be evident later on in life. I have heard it said that most Americansspend the first half of their life trying to make money at the expense of their health, and the second half of their life spending all their money to repair their health.”

Cross brings the fitness message home from the office. He and his family take walks together after dinner. He also does kettle bells, swinging a heavy cannonball-shaped weight with a handle on it up and down.

“My little girl, Selah Rose, loves when I do ‘Selah Bells,’” he says.Both Kelly and the Delaware State Chamber of Commerce have offices

in Wilmington at One Commerce Center on North Orange Street.

Kelly and the chamber partnered with Plus 3 Network, a social network-ing company that combines personal fitness with charitable giving. Plus 3 plotted both teams’ progress as employees racked up points for such activi-ties as walking, rowing and putting in time on the elliptical machine. The goal was to raise money for two good causes, the Sunday Breakfast Mission and Delaware Hospice.

“The competition with Kelly was a way for us to put our money where our mouths are, so to speak,” says James Wolfe, chamber president. “In the weeks leading up to our annual Wellness @ Work Conference, the com-petition not only energized and engaged our staff, but it proved to me the power of implementing simple wellness programs in the workplace.”

So, which team won?Danner says it was a draw, meaning no one lost—and everybody won.

After all, it was a friendly competition.“The chamber has more people but we had higher average points per

person,” he says.Adds Wolfe, “the DSCC team had more energy, better focus and a

renewed passion for health. We have Kelly to thank for that.”Harnessing competitions, rewards and other interactive tools helps to

inspire workers to embrace habits that are good for them—and to stick with them when the going gets rough.

“Wellness has to be fun,” Danner says. “It just can’t be clinical.”Workplace fitness doesn’t have to be expensive, either. Small businesses,

in particular, can benefit from managers and employees pooling exercise equipment that might not be getting a good workout at home. So, why not move that idle treadmill out of the garage and into an informal com-pany fitness center?

“My weights were collecting dust in my basement,” Danner says. “Now, they are in the office for everyone to use, so colleagues can hit the weights at work.” ■

Guide to Insurance

“It’s beyond benefi ts. People are the greatest

asset in any business and if people lead

healthier lives, everyone wins.”

— Jason Danner, vice president and senior consultant


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Guide to Education

IT LOOKS LIKE ANY SMALL RESTAURANT. Cooks in thekitchen are pan-roasting fish, mixing soup, grilling cheesesteak sandwiches and whipping up a mean stir fry. Servers on the food line are filling salad bowls and taking orders for wraps and panini. The cashier makes change while hosts and hostesses refill water glasses and keep the tables clean.

But this 52-seat restaurant is different in a significant way. No one on the staff is over 18, and in fact, every one here is a high school student. It’s Binders Café at Delcastle Technical High School, where students in the school’s award-winning culinary arts program prepare lunch four days a week, fill catering orders for school and nonprofit organizations, and learn the skills essential for success in the food service industry.

The boss, chef Jim Berman, is head of the culinary arts program, and wears the same white cook’s jacket as his students. But his presence is hardly noticed. Except for two students asking for advice on how to make the crust for a cheesecake they had never tried before, Berman does little other than observe.

“The operation should be autonomous—the kids working with very little guidance, focusing on quality and time management,” Berman says.

The students do it all—not just cooking and serving but also choosing menus, scheduling assignments for everyone on the team, contacting ven-dors and making sure everything gets done on time, he says.

“We’re a restaurant, subject to all state health regulations, so the students

SuccessRecipe for

Top chefs at Delcastle Technical

High School lead an exciting mix of

programming at Delaware Vo-TechsBY LARRY NAGENGAST

Culinary careers (as well as many others)

blossom at Delcastle Technical High School

under the watch of instructor James Berman

(center). PHOTO BY NICK WALLACE.

Culinary careers (as well as many others)

blossom at Delcastle Technical High School

under the watch of instructor James Berman

(center). PHOTO BY NICK WALLACE.


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know we have to stay on the right page at all times,” Berman says.As restaurants go, there’s nothing simple about the menu either,

even though an entrée, beverage and dessert can be had for less than $10. Entrees one week in May included chargrilled flank steak and pan-roasted amber jack and mushroom quinoa with roasted golden beet and bacon relish. Compared with the gingered chicken dumplings in shitake mushroom duck broth, the bacon-potato soup seemed posi-tively mundane.

“We make everything from scratch here, even the skins for the dump-lings,” Berman says.

“It’s good—too good sometimes,” says Delcastle dental assistant teacher Annette Shimp, who usually eats in the café twice a week.

“You can see the improvement throughout the year, both in cooking and in presentation,” added Jan Spence, a paraprofessional on the Delcastle staff.

From the sophomores learning the basics to the seniors who take on

supervisory roles, Delcastle’s 75 culinary arts students learn the importance of working together. “Everybody is so close, it’s like a family,” junior Ashley Morole says.

“It’s a struggle,” added junior Chris Pedrogo. “But when we have to get it done, we get it together.”

Getting it done together extends far beyond the kitchen that serves as their primary classroom.

Students work at one of the concession stands at Frawley Stadium dur-ing Wilmington Blue Rocks games, take co-op jobs at restaurants and bakeries throughout New Castle County, and even in the Delcastle school cafeteria. Their support for charitable causes in the community adds up to 4,000 to 4,500 volunteer hours a year.

In March, 15 students collaborated with local artists in the Taste for Art fundraiser to benefit Children and Families First. In April, students worked alongside top chefs from across the nation at the Meals from the Masters benefit for Delaware’s Meals on Wheels program. In late June, another 15

Guide to Education

The New Castle County Vocational-Technical School District

offers a total of 41 career programs. Three programs—culinary

arts, carpentry and auto technology—are offered at all four high

schools: Delcastle, Hodgson, Howard and St. Georges. Some

programs are offered at only one school. They include:

Digital Media and Graphic Arts programs are unique to

Delcastle Technical High School. The Digital Media curriculum

includes courses in video production and in web and graphic

design, preparing students for careers in television and other

video-oriented professions. The Graphic Arts curriculum prepares

students to produce printed communications using offset, screen

and digital technologies.

The Computer Network Administration curriculum, unique to the

Howard High School of Technology in Wilmington, trains students

for entry-level employment in the information technology industry.

Students learn about computer hardware and operating systems,

networking, software applications, and receive introductions to web

and video game design technologies.

Environmental Landscape Technology is a specialty program at

Hodgson Vocational-Technical High School in Glasgow. Preparing

students for careers in landscape management, the curriculum

encompasses the entire ecosystem, with hands-on experience pro-

vided on the school’s landscaped grounds, turf grass areas, wood-

land and wetland areas. The program prepares graduates for many

green careers in the environmental, horticultural and land-use fields.

At St. Georges Technical High School, the newest of the vo-

tech schools, Biotechnology is one of several unique programs.

This career program challenges students to master the science

and math skills needed to enter competitive college-level pro-

grams. They learn not only biology and chemistry but also how

to maintain and operate instruments and equipment commonly

found in biotech labs. They learn to analyze data and to pres-

ent facts and ideas graphically, orally and in writing at a quality

level consistent with standards of the biotechnology commu-

nity. Highly competent graduates may obtain work immediately

as lab technicians, but they are advised that an associate’s

degree, and often a bachelor’s degree, is required for continued

advancement in the field.

Students apply for vo-tech schools in eighth grade, ranking the

four schools in order of preference and listing three desired areas

of study. About three-quarters of all applicants are selected, most

of them at the school of their choice, according to district spokes-

woman Kathy Demarest.

Although there are some differences in organization at each of the

schools, the freshman year is devoted to career exploration, with

students gaining exposure to many programs offered at their school

and then applying to a specific career program. After two years of

intensive work in their career area, many seniors spend up to one-

half of the year in co-op work programs.

Each school has a staff member responsible for its co-op pro-

grams. They are:

• Delcastle, Kevin Thomas, 995-8187, kevin.thomas@nccvt.

k12.de.us

• Hodgson, Bryan Moxley, 832-7740, [email protected].

de.us

• Howard, Vince Lofink, 571-5410, [email protected]

• St. Georges, Roger Seedorf, 449-3617, roger.seedorf@nccvt.

k12.de.us

More Cool School ProgramsNEW CASTLE COUNTY VO-TECHS OFFER A WIDE ARRAY


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students headed to Kansas City, Mo., for the Skills USA national competi-tion (where a Delcastle team won a first place award in 2010). And, for the last two years, Delcastle students have bested Delaware professional chefs in the competition at the March of Dimes’ Farmer and the Chef fundraiser.

In July, a group of 21 students will head to Ripatransone, Italy, for a two-week cooking tour and plan to write a book chronicling their experi-ences, Berman says.

Delcastle graduates are ready to work in “above entry-level positions” in food service, Berman says, but many choose to continue their education at Delaware Technical Community College or in two- or four-year programs at the Culinary Institute of America, Johnson & Wales University or the New England Culinary Institute.

Culinary programs at the vo-tech districts other schools are similar to the one at Delcastle, but they are slightly smaller, enrolling an average of around 55 to 60 students, Berman says.

Delcastle senior Kelsey Grant was looking to start a full-time job this summer, figuring she would work for a year or two before going to college to prepare for a career in restaurant management.

“Based on what I’ve done here, I feel that I’m 100 percent ready,” she says.

Pedrogo is looking forward to honing his skills during his senior year before enrolling in a college culinary arts program.

“I see myself getting old cooking,” he says, “because cooking never gets old.” ■



Supporting their

award winning

school, the choir from

Thomas McKean

High School sang the

national anthem.

S i h i

A Night with



Brandon

Jackson, Keri

Fulcher and Jack

Perry get some net-

working in before

the dinner starts.

Students from

Delaware Technical

Community College

wait their turn to

talk to Attorney

General Beau

Biden.

the Stars The 2012 Superstars in Education were honored at an awards dinner held on May 7. PHOTOS BY ERIC CROSSAN



Superstars in Education



Clockwise from top left: Sec. of Education

Lillian Lowery was proud to share the night

with the Christina School District, the Lt.

Governor Parental Involvement Award winners.

Lowery is a former superintendant for the dis-

trict. Sec. Lowery and Peggy Strine from the

Partnership, Inc. chat before sitting down to

dinner. The room at the Chase Center looked

stunning waiting for the nearly 400 attendees

to arrive!

Ralph Kuebler from the selection commit-

tee hands Katie Kravitz from Thomas McKean

High School a Superstar Award for the

“Absence and Recovery Work” program.

Gov. Jack Markell caught up with many

guests before addressing the crowd with aspi-

rations to make Delaware schools the best in

the country.



Lt. Gov. Matt Denn gave out the

Parental Involvement Awards to

some outstanding programs in the

Christina School District.

Sen. Tom Carper (left) celebrates

the exceptional winning education

programs and Sen. Chris Coons

(right) addresses the crowd and

commends the winning programs.

Superstars in Education


Page 61.indd 1 6/14/12 4:24 PM

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District of Delaware, serving as chair

of the House Judiciary Committee

and a member of the Joint Finance

Committee. She co-founded and co-

chairs the Delaware Kids Caucus, a

group of legislators who advocate

for children’s issues. Smith is also

a member of the Child Protection

Accountability Commission, which

monitors Delaware’s child protection

system to ensure the health, safety and

well-being of the state’s at-risk chil-

dren.

WSFS Investment Group

Hires New Financial Advisor

WSFS Financial Corporation, the

parent company of WSFS Bank, today

announced that Frank FitzGerald II has

joined WSFS Investment

Group, Inc. as a Financial

Advisor. WSFS Investment

Group is a subsidiary of

WSFS Bank, providing bro-

kerage, retirement and insur-

ance services to its clients

through INVEST Financial

Corporation.

Prior to joining WSFS, Mr.

FitzGerald was Vice President

of Investments at Citizens Investment

Services (formerly Dreyfus Investment

Services), where he was responsible for

the sales and service of investment prod-

ucts to individuals and businesses.

Mr. FitzGerald began his career in

marketing with John Hancock Insurance

Company in Philadelphia. He then spent

the next seven years with Prudential

Insurance Company of America, serv-

ing as a manager in the sales and

marketing departments before joining

Dreyfus. A resident of Lewes, Delaware,

Mr. FitzGerald is a graduate of Widener

University with a Bachelor of Science in

Psychology and an Associate degree in

Business.

Artisan’s Bank Promotes

Three

Artisans’ Bank is pleased to announce

the promotions of the following three

bank officers: Richard M. Tulin, pro-

moted to Senior Vice President & Chief

Operating Officer; Elizabeth D. Albano,

promoted to Senior Vice President

& Chief Financial Officer; and Joel

S. Schiller, promoted to Senior Vice

President & Chief Risk Officer.

As Chief Operating Officer, Mr. Tulin

will be responsible for the Senior

Management of Bank Administration

and Bank Operations. He will oversee

the planning, organization and controls

of day-to–day activities of the Bank. Mr.

Tulin will develop strategies for current

& future organizational needs and attain

established Bank operation

and financial goals. Mr. Tulin

will be a member of the Senior

Management Group and reports

directly to the President and

CEO.

Mr. Tulin joined the Bank’s

Finance Division in 1998 as

Finance Asset/ Liability Officer

after having been with Zurich

Commercial in Baltimore,

MD. He went on to assume addi-

tional responsibilities within the Bank’s

Finance Division; his most recent posi-

tion being Vice President and Group

Finance Manager before his promo-

tion to Senior Vice President and Chief

Operating Officer. Mr. Tulin is a graduate

of the University of Delaware, Newark,

DE where he received a B.S. degree

in Business Administration. Mr. Tulin

resides in Bear, DE.

Mrs. Albano will assume the Senior

Management duties of the Finance

Area. She will be responsible for the

financial management of the Bank

to include cost accounting, budgets,

forecasting needs, regulatory agency

& government reports. Mrs. Albano will

oversee the management & coordina-

tion of all fiscal reporting activities and

ensure compliance with Bank policies

and procedures. Mrs. Albano will be

a member of the Senior Management

Group and report directly to the

President and CEO.

Mrs. Albano joined the Bank in

1991 as a Management Trainee and

has progressed through a variety of

positions in both the Control and

Finance Divisions. Before her pro-

motion to Senior Vice President and

Chief Financial Officer she was Vice

President & Controller. Mrs. Albano

is a graduate of Mount St. Mary’s

College, Emmitsburg, Maryland where

she received a B.S. degree in Business

and Finance. Mrs. Albano resides in

Wilmington, DE.

As Chief Risk Officer, Mr. Schiller

will assume the Senior Management

duties of the Bank’s Control Division to

include Compliance & CRA, Physical

and Account Security, Internal Audit,

and Enterprise Risk Management. Mr.

Schiller will be a member of the Senior

Management Group and reports directly

to the President and CEO.

Mr. Schiller joined Artisans’ in

1999 as Assistant Vice President and

Compliance Officer. He had previ-

ously worked 19 years in the Audit

Division for the former Beneficial

Corporation, including two years

as Audit Director for its Stuttgart,

Germany office. Before his promo-

tion to Senior Vice President & Chief

Risk Officer, Mr. Schiller was Vice

President, Compliance & Community

Reinvestment Officer. Mr. Schiller

is a graduate of Rider University in

Lawrenceville, New Jersey where he

received a B.S. degree in Accounting.

He obtained his MBA from Widener

University, Chester, PA. Mr. Schiller

resides in Wilmington, DE.

Newsbites

Frank FitzGerald II


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Wolfenden appoint-

ed President of

Committee of 100

David Wolfenden, CPA, MS

has recently been elected as

President of the Committee

of 100 for a term of two

years. David has been an

active board member of the

Committee of 100 for three years and

is looking forward to the opportunity to

continue to be involved in such a presit-

gous organization. The Committee of

100 is a business organization that pro-

motes responsible economic develop-

ment and addresses issues that affect

Delaware’s economic health. Organized

in response to problems in land use

planning and state and local finance,

the Committee of 100 has evolved into

a broad-based organization that func-

tions as a positive force, as well as a

critical observer. It can bring to bear

the expertise of our membership for the

benefit of all Delaware citizens.

David Wolfenden, CPA is also presi-

dent of Wheeler, Wolfenden & Dwares,

CPAs a large, local full-service CPA firm,

with offices in Lewes and Wilmington,

Del. WW&D offers a broad range of tra-

ditional tax, accounting, and advisory

services to individuals, businesses, and

nonprofit entities.

High Honors for

Delaware Today

Magazine

Delaware Today magazine

recently received top honors from

the Delaware Press Association

(DPA), earning several awards in

the 2012 DPA Communications

Contest. Nine members of the

Delaware Today editorial team and affili-

ated freelancers earned a total of 16 honors

in 10 categories. The team accumulated

seven first place honors and a host of other

accolades. Categories included feature sto-

ries, columns, page layouts, headline writ-

ing, and electronic newsletters.

The Delaware Press Association is dedi-

cated to promoting the highest standards

of excellence in communication, as well

as protecting First Amendment freedoms.

Each year the DPA Communications

Contest welcomes entries from all profes-

sional communicators in Delaware and

provides an opportunity to compete in

various fields. All DPA contest winners are

honored at the DPA Annual Meeting and

Contest Awards Banquet each spring.

First place winners who are members of

the National Federation of Press Women

(NFPW) may enter the national competi-

tion: Delaware Today magazine will submit

seven entries to the national competition

this year.

Saint Francis Introduces New

Name, Identity

Saint Francis Healthcare in May offi-

cially introduced its new brand identity

and expansion of services through a

comprehensive multimedia market-

ing campaign that will run through the

remainder of the year. The new brand

identity includes a change in the health-

care organization’s name, logo and tag-

line, all supported by the organization’s

newly coined and trademarked concept

of “Care-ology™.

Formerly Saint Francis Hospital, the

integrated healthcare system is now

Saint Francis Healthcare, with the tagline

“We specialize in you.”

The health care system now offers

greater access to quality health services

for the people of Delaware. Saint Francis

is already known for its comprehensive

array of women’s health services and

remains the sole provider of comprehen-

sive obstetrics in Wilmington. The health-

care system’s expansion now includes:

• The first program of all-inclusive

elderly care (LIFE) based out of a new

facility on the Wilmington Riverfront by

the end of the year

• An expansion of Saint Francis Home

Care through service and technology to

bring round-the-clock care to the home-

bound

JULY 24Evening Mixer at Blue Rocks Game

5:30-7:30 p.m.

Location: Frawley Stadium

Pre-registration required

For more information, contact Lisa Prickril

at 302-576-6586 or [email protected]

AUGUST 2Young Executives Mixer

5:00-7:00 p.m.

Location: Union City Grille




AUGUST 15Evening Mixer at Deerfiled

5:00-7:00 p.m.

Location: Deerfield Golf and Tennis Club




Calendar of Events

David Wolfenden



Newsbites• An expansion of the Family Practice,

Women’s Health and Surgical networks

• Renovations and an enhance-

ment of service at the Franciscan Care

Center, which provides long-term care

• An expansion of the Saint Clare Van

program, which meets the needs of the

underserved in the community

Wilmington-based MilliCare

by EBC Carpet Services

Recognized with AwardsMilliCare, a leading provider of com-

mercial carpet and textile care, recently

recognized MilliCare by EBC Carpet

Services with six awards for business

and financial excellence.

EBC Carpet Services is a local, inde-

pendently owned member of the MilliCare

network – and received the Financial

Excellence, Greatest Total Market Share

and Greatest Gain in Market Share Awards.

In addition, EBC owner Chip Rankin

was given an individual award for his ded-

icated service to the network’s Advisory

Council. EBC associates Gary Nantais

and Rob Holt were also recognized with

Sales Network and Operations Network

of Excellence Awards, respectively.

NAI Emory Hill Opens Second

Location in Lewes

NAI Emory Hill is excited to announce it

is opening a second location in Lewes to

better serve the needs of its commercial

real estate clients in Sussex County. With

the opening of the new office, Emory Hill

hopes to grow from its strong roots in

New Castle County to expand its offerings

throughout the entire state of Delaware.

Brittany Danahy has joined Emory

Hill to head the new office as a com-

mercial real estate broker. Brittany

comes to Emory Hill from Sperry Van

Ness/Miller Commercial Real Estate

where she specialized in the sale and

lease of retail and professional office

space throughout Kent and Sussex

counties. Prior to joining Sperry Van

Ness, she served as a commercial

realtor for Ocean Atlantic Commercial,

which she played an integral role of

creating and growing. A graduate of

the University of San Diego, Brittany

majored in Business with an emphasis

in Real Estate and has also worked

for Grubb & Ellis/BRE Commercial and

Marcus and Millchap.

Danahy said she will continue to

maintain the already strong relationships

she has formed with industry leaders

and will continue to be involved in the

ICSC (International Council of Shopping

Centers), the CCIM PA/NJ/DE Board

as Education Chair and the Lewes

and Rehoboth Beach Chambers of

Commerce. She lives with her husband

and two children in Rehoboth Beach

and is also an active volunteer with the

Cystic Fibrosis Foundation.

Morris Nichols’ Donald Isken

Honored by Delaware State

Bar AssociationDonald Isken, head of Morris Nichols’

commercial real estate law practice, is

the Delaware State Bar Association’s

(DSBA) 2012 Community Service Award

recipient. The Award recognizes annu-

ally a member of the judiciary or the

Delaware Bar who has demonstrated a

commitment to leadership and service

in activities that enrich and strengthen

the community over a sub-

stantial period of time.

Isken is a member of Morris

Nichols’ Commercial Law

Counseling Group. His prac-

tice is concentrated in real

estate law and land use regu-

lation. Chambers USA ranks

Don among Delaware’s most

respected real estate lawyers.

Delaware Hospice Opens

New Office in Eastern

Pennsylvania

Delaware Hospice, the first and largest

hospice provider in the state of Delaware,

is pleased to announce the opening of its

new office in Glen Mills, Pa.

In addition to its new Glen Mills

office, Delaware Hospice has offices

in Wilmington, Dover, and Milford

Delaware. In 2008, the Delaware Hospice

Center opened its doors, enabling

Delaware Hospice to offer a new option of

specialized hospice care for those patients

requiring brief stays for symptom manage-

ment at its state-of-the-art in-patient unit.

Emory Hill’s Morrison

Achieves CCIM Designation

Dave Morrison, of NAI Emory Hill

in New Castle, has been designated

a Certified Commercial Investment

Member by the CCIM Institute.

A CCIM is a recognized expert in the

commercial and investment real estate

industry who successfully completes

a designation process that ensures

proficiency not only in theory, but also

in practice. The elite designation is

awarded to those who have success-

fully completed an intense curriculum,

a portfolio demonstrating their depth of

commercial real estate experience and a

comprehensive examination.

The CCIM designation is considered

one of the most coveted designations in

the industry, and experts who

possess the CCIM designation

are considered an invaluable

resource for commercial real

estate owners, investors and

clients. CCIMs are part of a

global commercial real estate

network with members across

North America and in more

than 30 countries.Donald Isken


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DPPI UPDATEBY JOHN TAYLOR

The Delaware Public Policy Institute was co-sponsor of the Christiana Care Value Institute Symposium on April 30 at the John Ammon Center. The day-long event featured speakers from Delaware and the nation. The focus was on how health care providers like Christiana Care Health Systems can provide more value to the patients they serve.

DPPI Executive Director John Taylor helped to organize and moder-ate three Democratic Party political debates in May. The first on May 8 was for candidates for mayor of Wilmington. The next featured candi-dates for New Castle County Council president and the third focused on candidates for New Castle County executive. These two were held May 21.These debates, co-sponsored by the Wilmington Democratic City Committee was seen as a prelude to the Democratic Party primary election in September.

At the end of May, Taylor helped to organize and was master of cer-emony for a tribute to Rep. Terry Schooley, who retired in January as executive director of Kids Count Delaware. Taylor is a member of the Kids Count board of directors. The event, which was co-sponsored by DPPI and DSCC was a fund raiser for Kids Count.

RETAIL COUNCIL: CONSUMERS NOTCH GAINES AS SOME PRICES DECLINES BY GREG GROSS

Retail sales are unlikely to tell the whole story behind the nation’s slow but stable economic recovery. Locally, consumer spending for 2012 is on some-what sounder footing as everyday prices ease and the labor market strength-ens. Macy’s reported a 6-percent increase in sales at their stores and affiliates. It has not been easy to pin down the trajectory of consumer spending lately, which, after all, still is the single biggest part of the economy. One minute consumer credit is jumping due to the summer season and retailers are raising earning targets, and the next minute they are pulling in their horns.

There is continuing hope and optimism that retail spending will con-tinue to strengthen through the summer and into the 2012 holiday season. Jobless claims are down for a fourth month in a row. Average hourly earn-ings have ticked up as well. Confidence is improving at the pump, too. An average price of $3.57 per gallon of gasoline was reported during a May weekend in Newark. While still high, gas prices are unlikely to repeat last year’s run-up—barring a geopolitical upheaval.

These are all strong indicators that can help separate the real signal from all the other consumer noise out there. They suggest America’s gradual healing process continues with Delaware leading the way.

Affi liates UPDATEDPPI was a co-sponsor of the Christiana Care

Value Institute Symposium in April





WITH AN ANNUAL CAPACITY of more than 500,000 tons, Evraz Claymont Steel is North America’s only carbon-plate mini mill, focusing on customers with special product and service needs that are not filled by traditional commodity-oriented steel plate producers.

Located on 425 acres fronting the Delaware River, the Claymont plant is specifically configured to provide low-cost steel plate in small-order sizes and non-standard dimensions. The customer base includes service centers, bridge fabricators, manufacturers of railcars, heavy construction machinery, mining equipment, storage tanks, pressure vessels, and shipbuilding. Evraz’s marketplace extends through the United States, Canada and Mexico.

But the plant, built in 1917, was showing its age. Maintenance and clutter were issues. Time-worn equipment did not perform reliably, resulting in unplanned downtime. Workers often sacrificed what should have been productive time cleaning up after a previous shift.

“There is nothing more frustrating than coming to work and having to make things right before you can even think about being produc-tive,” says Scott Diestelkamp, director of technical services at Evraz. “We needed to make an about-face in our mindset.”

Evraz’s parent company, based in Russia, is the 15th largest steel maker in the world with steel, mining and vanadium operations in Russia, Ukraine, Europe, South Africa and North America. The mill was selected by Evraz for a pilot program in the A3 format, a methodol-ogy that is used to identify a problem, analyze it, formulate corrective actions and devise an action plan. The company received a training grant from the Delaware Economic Development Office.

Evraz turned to the Delaware Manufacturing Extension Partnership for assistance in reducing waste throughout their processes while main-taining a reputation of providing high-quality products to customers on time. Accredited by the National Institute for Standards and Technology, DEMEP’s mission is to substantially improve the quality, productivity and profitability of Delaware manufacturers by identifying, transferring and implementing best practices.

“At DEMEP, we are wholly committed to helping manufacturers to get better at what they do,” says executive director Steve Quindlen. “We had worked with Evraz on a previous successful lean manufacturing initiative and have developed a relationship of cooperation and trust with the company.”

Profi leDEMEP

Steely Reserve: DEMEP Helps Rejuvenate Aging Steel Plant BY EILEEN SMITH DALLABRIDA

Effi ciency at Evraz Claymont Steel—

which was built in 1917—has improved,

with help from DEMEP.



DEMEP Profi le

Corporate management provided an executive overview of their vision for improving efficiency by eliminating waste. After reviewing the over-view, DEMEP developed a five-day training package that incorporated such procedural tools as check sheets and templates that mill employees work with every day.

“A3 is a custom-designed, problem-solving methodology,” says Jim Jones, a DEMEP field agent. “We came up with a program that would address the mill’s specific goals and integrate A3 into the culture of the workplace.”

Through the DEMEP program, supervisors learned to write a prob-lem statement that would serve as the launch pad for resolving issues that are an impediment to productivity. That is the first step in the four-step A3 cycle: Plan, do, check and act.

“The problem statement is essentially a communications tool and it has proved to be highly effective in clearly defining an issue,” Diestelkamp says.

Training days were spaced out over a four-month period. Between sessions, trainees were required to work on a project of their choice, using the problem-solving tools of A3 methodology. At the conclusion of training, each individual did a presentation for mill management and coworkers on the status of their project and how A3 training resulted in finding a solution.

“DEMEP taught us to take a step back, talk about the problems we encounter in the workplace and then come up with solutions that increase our efficiency,” Diestelkamp says.

Input from employees was an essential part of that process. Workers were asked to create to-do lists of what needs to happen for a productive shift.

“How does your work area need to be set up so that the next person who works there has a successful shift?” he asks. “The answers to those questions helped us to put housekeeping and organization procedures in place so that people can keep their areas tidy.”

The A3 procedures Evraz employees learned from DEMEP empow-ered the staff to solve expensive, complex problems through clear com-munication and analysis. For example, problems with the plant’s caster were creating frustrating delays in production.

A caster might be compared to a giant Play-Doh machine that takes liquid steel and turns it into a solid product. But mechanical and electri-cal problems with the machinery were keeping the steel from solidifying properly.

“We sat down to document the problems with the caster, develop an action plan to address the issues and strategize their implementation,” Diestelkamp recalled.

As it turned out, three separate issues were contributing factors. To resolve the problem, workers did maintenance on the dummy bar used to start the cast, realigned the rollers and performed hydraulic and elec-trical repairs in the straightener. As a result, caster downtime has been reduced 90 percent.

The principles of A3 are now routine procedure at the mill. For example, each time there is an injury on the job, the supervisor must go through the A3 cycle.

“What created the injury?” Diestelkamp asks. “What needs to be done so the injury is not repeated?”

The transformation has been dazzling. As a result of Evraz’s innova-tive approach to changing the cultural dynamics of the mill with an emphasis on continual improvement, the Claymont operation went from an underperforming plant to a corporate model.

Based on that success, the parent company now plans to roll out A3 training at 10 other plants. To keep the momentum going, Evraz allo-cated an additional $10 million to the Claymont budget.

As a result of increased efficiency, the mill is ideally positioned to meet increased demand for steel generated by an improving economy. Productivity and sales have increased, while costs have decreased.

Operations in the melt shop and plate mill increased from 96 hours to 160 hours each week. Instead of two shifts working four days, Evraz is productive 24 hours a day, seven days a week. To keep up with the demand, 125 employees have been added to the payroll.

Employee morale has improved dramatically. During a recent tour of the plant, Evraz corporate executives remarked on the energy and enthu-siasm of workers.

“It is always good to be working for a company that is adding employees and sales,” Diestelkamp says. “Our morale is excellent.”



Visit ssb.dscc.com for the online application

Winners will be honored at the 2012 Marvin S. Gilman Superstars in Business Awards

Wednesday, November 14, 2012 Keynote Speaker: Dan Butler, Chef/Owner, Piccolina Toscana

For more information, visit www.dscc.com/superstarsinbusiness

Sponsorships and advertising opportunities are available. Call (302) 576-6564 for details.

Small Business, Great Big Event

WILL YOU BE THE NEXT

SUPERSTARIN BUSINESS?

APPLYNOW

APPLYNOW

APPLYNOW


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Ambassador Committee: The Ambassador Committee is a

specially chosen group of volunteers that assists in increasing

membership and retention, and acts as a liaison between the

State Chamber staff and the membership at large. Contact:

Chuck James at (302) 576-6562 or [email protected].

Benefits & Services Committee: This committee identifies

group-oriented benefits, such as health care coverage, den-

tal and vision care, discounted office supplies, phone service,

direct mail, radio advertising and much more to help Chamber

members be healthy and competitive. Contact: Katie Dunn at

(302) 576-6578 or [email protected].

Education & Development Committee: This committee pro-

vides practical, valuable and affordable education and develop-

ment programs to help existing members and potential mem-

bers be more successful. Contact: Denee Crumrine at (302)

576-6564 or [email protected].

The Employee Relations Committee: This committee meets

each month and brings in knowledgeable experts to discuss

ever-changing labor and employment laws and regulations that

impact all Delaware businesses. The interaction between speak-

ers and committee members provides a cost-effective and effi-

cient way to obtain up-to-date information that helps employ-

ers create or modify personnel policies and procedures before

legal problems arise. Contact: Greg Gross at (302) 576-6568 or

[email protected].

Environmental Committee: Working closely with the

Department of Natural Resources and Environmental Control

(DNREC), members are involved in the review and shaping of

environmental legislation and regulation. Contact: Greg Gross at


Health Care Committee: Members discuss key health care

issues facing Delaware businesses and provide feedback to

the Chamber legislative team to assist in formulating policy.

Contact: Matt Amis at (302) 576-6566 or [email protected].

Holding Company Committee: Provides a forum to discuss

issues affecting Delaware holding companies on the state

and national levels. Contact: Matt Amis at (302) 576-6566 or

[email protected].

Legislative Forum: Members, lobbyists and legislative repre-

sentatives work together to address legislative issues of inter-

est to Chamber members. Monthly lunchtime meetings feature

guest speakers who cover current topics of interest to the

business community. Contact: Greg Gross at (302) 576-6568 or

[email protected].

Tax Committee: This committee reviews tax legislation and

lobbies for the reduction of personal and business taxes in

Delaware. Contact: Greg Gross at (302) 576-6568 or ggross@

dscc.com.

Transportation Committee: The transportation committee

creates a unified voice when making recommendations to the

Delaware Department of Transportation. Contact: Greg Gross at


Women in Business Forum: The Women in Business Forum

was formed to forge relationships, break boundaries and build

a better business environment for women in our community.

Former guest speakers include First Lady Carla Markell, Gov.

Ruth Ann Minner, Family Court Chief Judge Chandlee Kuhn,

State Reps. and Sens., and business leaders. Contact: Katie

Dunn at (302) 576-6578 or [email protected].

Young Executives Committee: The Delaware State Chamber

of Commerce’s newest committee was formed to encourage

young executives in Delaware to be involved in the Chamber,

network with other young professionals and further their busi-

ness growth. The Young Executives Committee, for profession-

als between the ages of 21 and 40, aims to develop Delaware’s

young workforce through professional business networking and

personal growth. Contact: Denee Crumrine at (302) 576-6564 or

[email protected].

State Chamber members play a visible, active role in the business community by serving on committees. If you would like to

get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Committees & ForumsCHAMBER



Delaware State Chamber of Commerce

The State Chamber Health PlanThe cost of employee health care is a top concern among

Delaware business owners. DSCC has devised an affordable,

quality health care plan for its members. Blue Cross Blue Shield

of Delaware announced new reduced rates and added an addi-

tional lower-cost plan choice. Visit www.dscc.com/healthplan.

htm today or call (302) 576-6580 for more details.

Prescription Drug Discount CardThe Delaware Drug Card will provide savings of up to 75-percent

on prescription drugs at more than 50,000 pharmacy locations

across the country. The Delaware Drug Card has no restrictions

to membership, income or age, and you are not required to fill

out an application. This program helps all residents of Delaware

afford their prescription medications. For more information, go to

www.dscc.com/rxdiscount.htm.

Payroll ServicesKTBSPayroll combines innovative technology with seamless

administrative solutions, creating a payroll management system

that is fully integrated, accurate and easy. With a single point

of entry through KTBSOnline technology, KTBSPayroll’s service

features offer Chamber Members a fast, accurate and efficient

tool that will allow them to spend more time on business needs

and less time managing payroll and benefit services, all at a

competitive rate. In addition, the first month’s administrative

fees are waived for all DSCC Members. For more information,

visit KTBSPayroll.com or call Michaela Kammer at 888-882-

1487.

Notary ServiceDid you know that Notary Public services are free for Chamber

members? Call (302) 655-7221 to make an appointment to stop

in for a notary seal on your documents.

W.B. Mason Office SuppliesW.B. Mason offers Chamber members

exclusive deep discounts off their most

commonly used items. Discounts are up to

90 percent. Contact Doreen Miller for more

information at doreen.miller@wbmason.

com or (888) 926-2766, ext. 8358.

Blood Bank MembershipMember companies with five employees or

less are offered unlimited group coverage

in the Blood Bank of Delmarva. Call (302)

655-7221 for more information.

Certificate of Origin DocumentsCertificate of Origin documents are $20 for Chamber members

($100 for non-members). Call (302) 655-7221 for more information.

Delmarva Broadcasting CompanyFifteen-percent in bonus airtime on commercial orders placed

by new advertisers on any Delmarva Broadcasting radio station.

Contact Mike Reath at [email protected] or call (302) 478-

2700 for more information.

DSCC Affinity Credit Card with WorldPoints RewardsThe DSCC affinity card by Bank of America is a business credit

card offered exclusively to State Chamber members that also

offers a rewards program for discounted airline tickets, free hotel

nights and car rentals and more. The Chamber affinity card with

WorldPoints® lets members combine points from personal and

business cards to get rewards even faster. Call (800) 598-8791 to

apply, mention priority code FABLHRAQ.

Dental and Vision PlanDominion Dental Services provides dental and vision benefits on

a group and individual basis with competitive, member-exclusive

rates. Dental care coverage for most diagnostic and preven-

tive services is 100 percent with up to 80 percent coverage for

restorative care including fillings, root canals, crown and bridge

work, periodontal treatment, oral surgery and more. Go to www.

dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for

more information. No application fee for DSCC members.

Constant Contact Email Marketing ServiceState Chamber members are eligible to receive discounts on

their Constant Contact account subscriptions. Members can

save 20-percent if they prepay for 6 months and 25-percent if

they prepay for 12 months. That is a 10-percent deeper discount

than what is available to other customers.

To sign up, visit the Constant Contact link

on the State Chamber’s members-only

page or call (866) 876-8464 to activate

your member discount.

Access full details on these benefits of

membership in the members-only section

of the DSCC website. For more information

about obtaining your company’s members-

only login credentials, please email web-

[email protected].

Member-to-Member Discount Directory

State Chamber members offer

substantial savings on products

and services to fellow members.

To see the full list of discounts

online, visit www.dscc.com

and click on Member2Member

Discounts.

SMALL STATE. BIG BENEFITS.


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May/June 2012 | DELAWARE BUSINESS 72

James A. Wolfe 576-6560 President & CEO [email protected]

Marianne K. Antonini 576-6567Sr. Vice President Finance & CFO [email protected]

A. Richard Heffron 576-6563Sr. Vice President Government Affairs [email protected]

Janine G. Sorbello 576-6575Sr. Vice President Education & [email protected]. Director, The Partnership Business Mentoring AlliancePrincipal for a DaySuperstars in Education

John H. Taylor, Jr. 576-6590Sr. Vice President & [email protected]. Director, Delaware Public Policy Institute

Matt Amis 576-6566Communications Manager [email protected] Delaware Business ProductionWebsiteHealth Care Committee Holding Company Committee

Denee Crumrine 576-6564Program & Communications [email protected], Small Business AllianceYoung Executives CommitteeEducation & Development Committee

Katie Dunn 576-6578Communications & Events Associate [email protected] in Business Benefits & Services Committee

Cheryl Corn 576-6572Sr. Vice President CommunicationsExecutive Assistant to the President [email protected]

Linda D. Eriksen 576-6569Accounting Associate [email protected]

Gregory L. Gross 576-6568Director of Government Affairs [email protected] Relations CommitteeEnvironmental CommitteeLegislative ForumTax Committee Transportation Committee

Chuck James 576-6562Account Executive [email protected] Committee

Lisa Prickril 576-6586Events Manager [email protected] Executives Committee

Arlene M. Simon 576-6576Account Executive [email protected]

Bill Stephano 576-6574Director of Membership [email protected]

Patrina Wallace 655-7221Information Secretary [email protected]

Miller Publishing, Inc.Fred Miller 576-6579President, Miller Publishing, Inc. [email protected] Sales

For Assistance,

The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide.

This State Chamber staff directory lists phone numbers and Email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

DELAWARE STATE CHAMBER OF COMMERCE

1201 N. Orange Street, P.O. Box 671

Wilmington, DE 19899-0671

(302) 655-7221 / Fax (302) 654-0691

(800) 292-9507 Kent & Sussex counties

www.dscc.com

Blog: dscc.wordpress.com

facebook.com/delawarestatechamber

flickr: flickr.com/dscc

twitter: @Destatechamber

CALL THE CHAMBER


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Because we know you need flawless behind-the-scenes execution to perform at your best.

With roots dating back to the founding of Wilmington Trust Company by T. Coleman duPont in 1903,

Wilmington Trust has been serving successful individual and institutional clients for generations. We bring

a unique blend of knowledge, experience, and resources to every client relationship that we serve, offering

the highest caliber of service from a team of nationally recognized experts.

©2012 Wilmington Trust Corporation. Affiliates in Arizona, California, Connecticut, Delaware, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, Pennsylvania, South Carolina, Texas, Vermont, Washington DC, Amsterdam, Cayman Islands, Channel Islands, Dublin, Frankfurt, London, and Luxembourg.

We take your leading role very seriously.

Institutional Client ServicesNick Adams

302.299.3015

[email protected]


Delaware Business July-August 2012

Documents

business management

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delaware business peeks

chamber member benefits

dscc center

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