9/12/17 1 THE TOOLS YOU NEED FOR THE LEARNING CULTURE YOU WANT October 2017 TODD TAUBER | VP Product Marketing @toddtauber @degreed HELLO. WE’RE DEGREED Degreed is the career- long learning platform. We help you build, measure and share the skills you need — however you learn. INTERNAL L&D SYSTEMS + EXTERNAL TRAINING + OPEN LEARNING RESOURCES LMS Instructor- led classes Videos Webinars Custom Portals Online Courses MOOCs Books Articles Live Events LET’S TALK ABOUT… TODAY’S AGENDA The learning culture you (really) want. What’s your (learning culture) problem? The tools of the (continuous learning) trade. Q&A 1 2 3
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degreed mtshrm tools you need notes€¦ · Source: Degreed, How the Workforce Learns in 2016, 1/2016 +129%NPS Worker Not enough time Not enough guidance Reward Not engaging enough
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9/12/17
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THE TOOLS YOU NEEDFOR THE LEARNINGCULTURE YOU WANTOctober 2017
TODDTAUBER|VPProductMarketing@toddtauber@degreed
HELLO.WE’RE DEGREEDDegreed is the career-long learning platform. We help you build, measure and share the skills you need —however you learn.
INTERNALL&DSYSTEMS+
EXTERNALTRAINING+
OPENLEARNINGRESOURCES
LMS Instructor-led classes
Videos
Webinars
CustomPortals
OnlineCourses
MOOCs
BooksArticles
Live Events
LET’STALKABOUT…
TODAY’SAGENDA
The learning culture you (really) want.
What’s your (learning culture) problem?
The tools of the (continuous learning) trade.
Q&A
123
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1THE LEARNING CULTURE YOU (REALLY) WANT
Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.
AMAZONFOUNDER&CEO,JEFFBEZOS
“
Source: Amazon, 2008 Letter to Shareholders
WHAT KIND OF LEARNING CULTURE DOYOU WANT?
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40+ THINGS CAN DRIVE(OR DERAIL) LEARNING CULTURE
Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016
Only 31% of organizations have a well-developed learning culture
JUST ENOUGHMore is not always better
Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014
11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.
11%
JUST IN TIMEContinuously improving
Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014
61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.
61%
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JUST FOR MEWorkers take responsibility
Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016
85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.
85%
VODAFONEThe benefits of getting a little bit better every day
Source: Steve Dineen, 6 ReasonsWhy Learning Experiences willReplace the Course, 4/2017
+14%transactionalNPSscores
+13%revenuepersalesrep
THETAKE-AWAY
Learning culture is complex. It doesn’t just happen.Step #1 in shaping yours is to define a purpose and priorities.
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2WHAT’S YOUR (LEARNING CULTURE)PROBLEM?
No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.
AMAZONFOUNDER&CEO,JEFFBEZOS
“
Source: Amazon, 2017 Letter to Shareholders
WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT?
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SMOOTH OUT THE FRICTIONWorkers’ top 5 obstacles to learning at work
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Notenough
time
Notenough
guidance
Notenoughreward
Notengagingenough
Toohard
to find
TIMEDo less, more frequently
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+52% NPS
Worker
Time
Notenough
guidance
Notenoughreward
Notengagingenough
Toohard
to find
GUIDANCEShow people what’s next
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+100% NPS
Worker
Notenough
time
Guidance
Notenoughreward
Notengagingenough
Toohard
to find
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REWARDCelebrate the small wins
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+129% NPS
Worker
Notenough
time
Notenough
guidance
Reward
Notengagingenough
Toohard
to find
BANK OF AMERICASimplifying and diversifying is shifting “have to” to “want to”
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
CATERPILLARRe-wiring the dealer learning experience
Source: Caterpillar, Global DealerLearning Ecosystem, 5/2017
LEARNER
www
DEALERLMS
CREATION
EXPERIENCE
CURATION
INSIGHTS
THETAKE-AWAY
The traditional tools of the L&D trade were designed for creating the content for learning.To do things the new way, you also need some new tools for creating the conditions for learning.
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What got you herewon’t get you there.
LEADERSHIPCOACH,MARSHALLGOLDSMITH
“Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007