Defining Skills & Competencies to Support SAP Business Processes.

DefiningSkills &Competenciesto SupportSAPBusinessProcesses

Note to attendees1. Thanks for your interest in Defining in Skills and

Competencies!2. An accompanying workbook will be handed out in the

session. We will be working examples together so you can leave with a jump start on your own project

3. About this presentation:– it is built in a beta version of MS PowerPoint and some of the

animations are not backward compatible– the colors are set for presentation, not for printing. to print this

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4. If you would like more information before the conference feel free to contact me by using [email protected]

See you at the conference!

Defining

Skills &Competencies

to Support

SAPBusiness

Processes

TodayTodaywe willwe will

discuss:discuss:

TodayTodaywe willwe will

discuss:discuss:

How to define

and quantifythe right skills for your team

SupportSupportSupportSupport ProjectProjectmgmtmgmt

ProjectProjectmgmtmgmt

TrainingTrainingTrainingTrainingDevelopDevelop

mentmentDevelopDevelop

mentment

ArchiArchitecturetectureArchiArchi

tecturetecture BusinessBusinessProcessProcess

BusinessBusinessProcessProcess

TestingTestingTestingTesting

TodayTodayyou willyou willreceive:receive:

TodayTodayyou willyou willreceive:receive:

…to build your performance definitions MethodsMethodsToolsTools

I learned that…I re-learned that…I discovered that…

I noticed that…I was surprised that…

I plan to…

“If one does not

understand a person,

one tends to regard

them as a

fool.” - C.J. Jung

Attitudes

Skills

Behaviors

SUCCESS

Knowledge

SUCCESS

Attitudes

Skills

Behaviors

ORGANIZATIONAL CULTURE

GROUP BEHAVIOR

INDIVIDUAL BEHAVIOR

Diff

icul

ty(L

ow)

(Hig

h)

INDIVIDUAL ATTITUDE

KNOWLEDGE

Time(Short) (Long)

8. Lead & Make It Happen

7. Find Solutions

6. “Own It”

5. Acknowledge Reality

4. Wait & Hope

3. “I can’t” - Excuses

2. Blame Others

1. Unaware / Unconscious

powerless team

POWERFUL TEAM

The Winning Edge!

Negativeattitude“I can’t”

Negativefeeling“Fears”

Busyinaction

No

RPE

Positiveattitude“I can”

Positivefeeling

confidence

Action“KRAs”

RPE

The Loser’s Trap

4 x 4 = 16

Skill

Area

Skill

Area

Skill

Area

Base Full ExpertBEHAVIORS

BEHAVIORS

•Willingly cooperates and works toward solutions which generally benefit all involved parties.

•Seeks to work collaboratively with others to accomplish company objectives.

•Creative, self-initiated contributor to projects and solutions that support operational excellence.

•Effectively directs a small team.

•Encourages the input and participation of group members.

•Demonstrates respect for the opinions and ideas of others.

Base ExpertFull

Teamwork

BEHAVIORS

•Establishes rapport with people easily.

•Pro-actively approaches others, in different organizational units to build rapport, seek or provide help and enhance the department’s network of business relationships.

•Can developed and maintain a network of contacts who can provide information, help, and access to others.

Base ExpertFull

Relationship Building

BEHAVIORS

•Performs all services and tasks within quality specifications.

•Troubleshoot effectively and successfully resolve all outstanding issues.

•Effectively direct a small quality services implementation team.

•Evaluate cumulative work product and identify areas of weakness and solution development.

•Ensure all outstanding issues are resolved within established tolerance levels.

•Test resolutions to identify areas of weakness and recommend solution improvements.

Base ExpertFull

Quality Focus

1Pre-populate

2Define

3Vote

Skill

Area

Skill

Area

Skill

Area

CurrentState

CurrentState

CurrentState

DesiredState

DesiredState

DesiredState

Base Full Expert

INDIVIDUALS

1Educate

2Self-assessPeer review3Validate

Skill

Area

Skill

Area

Skill

Area

Full

Base

Base

Full

Base

Full

Expert

Expert

Full

Role 1 Role 2 Role 3

ROLES

1Build

2Focus groupIndividual3Analyze

PLANS

Skill

Area

Skill

Area

Skill

Area

Full

Base

Base

Full

Base

Full

Expert

Expert

Full

Role 1 Role 2 Role 3

Skill

Area

Skill

Area

Skill

Area

CurrentState

CurrentState

CurrentState

DesiredState

DesiredState

DesiredState

Base Full Expert

1Compare

2Build individual3Launch

What

did we

just

build?…and how can we use it?

Behaviors

Individuals

Roles

Plans

APerformanceMeasurement

Tool

Casting

Recruiting

Expectations

Career paths

Measurement baseline

Stop

Continue

Start

You can’t controlthe wind

…but you canset your own

sails!

Contact Information:

Joel RamseyerThe Diagonal Group

[email protected]

Thank you for attending!Please remember to complete and return your evaluation form following this session.

Session Code: [2709]