Defense Information Systems Agency A Combat Support Agency DISA Quality Management DISA Quality Management Program Program Operations DISA Circular Review Operations DISA Circular Review August 2011 August 2011 v5
Dec 23, 2015
Defense Information Systems Agency
A Combat Support Agency
DISA Quality Management ProgramDISA Quality Management ProgramOperations DISA Circular ReviewOperations DISA Circular Review
August 2011August 2011
v5
A Combat Support Agency
Quality Management ProcessQuality Management Process
•DSN
/DR
SN
•NIPR
•SIPR
•JWIC
S
•VTC
•Non-D
ISN
Services
• Commissioning; Verify; Validate
• JTIMS; JLLIS
• Prioritization• Resources• Feedback
• DISA Circulars• Policy• Standards• TTPs• Instructions
2
A Combat Support Agency
Mission Essential Task List Mission Essential Task List DevelopmentDevelopment
3
A Combat Support Agency
DISA-Wide Trend and AnalysisDISA-Wide Trend and AnalysisPerformance Process/CapabilityPerformance Process/Capability
4
DRSN
VOICE APPLICATIONS
IPDATA SYSTEMS
COLLAB
VTC SERVICES
DSN
Improve, Filter and Correlate
DISA-Wide Metrics
CustomerSatisfaction
Surveys
Establish SituationalAwareness Changes,
Quality andIdentify
Systemic Issues
Agency PerformanceManagement Review
(Director)Monthly
Change ManagementDecisionsSensors,
Performance Measures,Tickets
Synchronize,Standardize
andIntegrate • Users
• Services• COCOM
A Combat Support Agency
Site EvaluationsSite Evaluations
5
A Combat Support Agency
Joint Training SystemJoint Training SystemPhase ProcessPhase Process
6
• AMETL – Agency Mission Essential Task List• ATP – Agency Training Plan• JLLS – Joint Lessons Learned System• MTA – Mission Training Assessment• NMS – National Military Strategy• TPA – Training Proficiency Assessment• TPE – Training Proficiency Evaluation
AMETL ATPNMS AMETL
TrainingProficiencyEvaluation
ATPIssueJLLS
TPA/MTA
TPE
Requirements – Phase I Plans – Phase II
Assessment – Phase IV Execution – Phase III
A Combat Support Agency
Change ManagementChange ManagementPolicies and StandardsPolicies and Standards
• DISAC 310-70-57 May 2009 [Defense Information Systems Network (DISN) Quality Assurance (QA) Program]− Newly revised
• DISAC 310-70-1 Jun 1998 (Tech Control)− Status: Final editing by COS office before release
• DISAC 310-55-1 May 2002 (Status Reporting)− Status: Draft completed staffing for internal review.
• DISAC 310-70-1(S1) Apr 1998 (DII Technical Control Test Descriptions)− Status: Final draft sent for internal review.
7
310-70-57
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1
Defense InformationSystem Agency
(DISA)
CIRCULAR 310-55-1
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1(S1)
Defense InformationSystem Agency
(DISA)
CIRCULAR310-55-9
Defense InformationSystem Agency
(DISA)
CIRCULAR 220-15-1
Defense InformationSystem Agency
(DISA)
CIRCULAR310-70-57
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1
Defense InformationSystem Agency
(DISA)
CIRCULAR 310-55-1
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1(S1)
Defense InformationSystem Agency
(DISA)
CIRCULAR
W
Defense InformationSystem Agency
(DISA)
WorkmanshipStandard
310-55-9
Defense InformationSystem Agency
(DISA)
CIRCULAR 220-15-1
Defense InformationSystem Agency
(DISA)
CIRCULAR
A Combat Support Agency
Change ManagementChange ManagementPolicies and Standards (cont.)Policies and Standards (cont.)
• DISA Workmanship Standard –New Circular− New collective requirement of NS, GE, and GO to establish singular doctrinal references for installation practices of DISA
systems.• DISAC 310-55-9 Jul 2006 (Base Level Support for DISN)
− Status: Network Services preparing for transfer to GO as OPR.• DISAC 220-15-1 Oct 2009 (DISA DISN Facility of the Year Awards)
− Status: Draft completed internal coordination in progress
8
310-70-57
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1
Defense InformationSystem Agency
(DISA)
CIRCULAR 310-55-1
Defense InformationSystem Agency
(DISA)
CIRCULAR
310-70-1(S1)
Defense InformationSystem Agency
(DISA)
CIRCULAR
W
Defense InformationSystem Agency
(DISA)
WorkmanshipStandard
310-55-9
Defense InformationSystem Agency
(DISA)
CIRCULAR 220-15-1
Defense InformationSystem Agency
(DISA)
CIRCULAR
A Combat Support Agency
Sustained Readiness forSustained Readiness forThe Next EngagementThe Next Engagement
9