Defense Information Systems Agency A Combat Support Agency DISA Quality Management Program Operations DISA Circular Review August 2011 v5.

Defense Information Systems Agency

A Combat Support Agency

DISA Quality Management ProgramDISA Quality Management ProgramOperations DISA Circular ReviewOperations DISA Circular Review

August 2011August 2011

v5

A Combat Support Agency

Quality Management ProcessQuality Management Process

•DSN

/DR

SN

•NIPR

•SIPR

•JWIC

S

•VTC

•Non-D

ISN

Services

• Commissioning; Verify; Validate

• JTIMS; JLLIS

• Prioritization• Resources• Feedback

• DISA Circulars• Policy• Standards• TTPs• Instructions

2

A Combat Support Agency

Mission Essential Task List Mission Essential Task List DevelopmentDevelopment

3

A Combat Support Agency

DISA-Wide Trend and AnalysisDISA-Wide Trend and AnalysisPerformance Process/CapabilityPerformance Process/Capability

4

DRSN

VOICE APPLICATIONS

IPDATA SYSTEMS

COLLAB

VTC SERVICES

DSN

Improve, Filter and Correlate

DISA-Wide Metrics

CustomerSatisfaction

Surveys

Establish SituationalAwareness Changes,

Quality andIdentify

Systemic Issues

Agency PerformanceManagement Review

(Director)Monthly

Change ManagementDecisionsSensors,

Performance Measures,Tickets

Synchronize,Standardize

andIntegrate • Users

• Services• COCOM

A Combat Support Agency

Site EvaluationsSite Evaluations

5

A Combat Support Agency

Joint Training SystemJoint Training SystemPhase ProcessPhase Process

6

• AMETL – Agency Mission Essential Task List• ATP – Agency Training Plan• JLLS – Joint Lessons Learned System• MTA – Mission Training Assessment• NMS – National Military Strategy• TPA – Training Proficiency Assessment• TPE – Training Proficiency Evaluation

AMETL ATPNMS AMETL

TrainingProficiencyEvaluation

ATPIssueJLLS

TPA/MTA

TPE

Requirements – Phase I Plans – Phase II

Assessment – Phase IV Execution – Phase III

A Combat Support Agency

Change ManagementChange ManagementPolicies and StandardsPolicies and Standards

• DISAC 310-70-57 May 2009 [Defense Information Systems Network (DISN) Quality Assurance (QA) Program]− Newly revised

• DISAC 310-70-1 Jun 1998 (Tech Control)− Status: Final editing by COS office before release

• DISAC 310-55-1 May 2002 (Status Reporting)− Status: Draft completed staffing for internal review.

• DISAC 310-70-1(S1) Apr 1998 (DII Technical Control Test Descriptions)− Status: Final draft sent for internal review.

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310-70-57

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1

Defense InformationSystem Agency

(DISA)

CIRCULAR 310-55-1

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1(S1)

Defense InformationSystem Agency

(DISA)

CIRCULAR310-55-9

Defense InformationSystem Agency

(DISA)

CIRCULAR 220-15-1

Defense InformationSystem Agency

(DISA)

CIRCULAR310-70-57

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1

Defense InformationSystem Agency

(DISA)

CIRCULAR 310-55-1

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1(S1)

Defense InformationSystem Agency

(DISA)

CIRCULAR

W

Defense InformationSystem Agency

(DISA)

WorkmanshipStandard

310-55-9

Defense InformationSystem Agency

(DISA)

CIRCULAR 220-15-1

Defense InformationSystem Agency

(DISA)

CIRCULAR

A Combat Support Agency

Change ManagementChange ManagementPolicies and Standards (cont.)Policies and Standards (cont.)

• DISA Workmanship Standard –New Circular− New collective requirement of NS, GE, and GO to establish singular doctrinal references for installation practices of DISA

systems.• DISAC 310-55-9 Jul 2006 (Base Level Support for DISN)

− Status: Network Services preparing for transfer to GO as OPR.• DISAC 220-15-1 Oct 2009 (DISA DISN Facility of the Year Awards)

− Status: Draft completed internal coordination in progress

8

310-70-57

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1

Defense InformationSystem Agency

(DISA)

CIRCULAR 310-55-1

Defense InformationSystem Agency

(DISA)

CIRCULAR

310-70-1(S1)

Defense InformationSystem Agency

(DISA)

CIRCULAR

W

Defense InformationSystem Agency

(DISA)

WorkmanshipStandard

310-55-9

Defense InformationSystem Agency

(DISA)

CIRCULAR 220-15-1

Defense InformationSystem Agency

(DISA)

CIRCULAR

A Combat Support Agency

Sustained Readiness forSustained Readiness forThe Next EngagementThe Next Engagement

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