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By
Dr. Swatantra Kumar
Marketing by DSK 1
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Marketing by DSK 2
The process of planning,
collecting, and analyzingdata relevant to a marketing
decision.
2
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Diagnostic
Predictive
DescriptiveGathering and presenting
factual statements
Explaining data
Attempting to estimate theresults of a plannedmarketing decision
2
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Improve the quality of decision making
Trace problems Focus on keeping existing
customers
Understand the ever-changingmarketplace
Marketing by DSK 4
Improve the quality of decision making
Trace problems Focus on keeping existing
customers
Understand the ever-changing
marketplace
2
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Marketing by DSK 5
CollectData
SpecifySampling
Procedure
Plan Design/Primary Data
DefineProblem
AnalyzeData
Prepare/PresentReport
Follow Up
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MarketingResearchProblem
MarketingResearchObjective
ManagementDecisionProblem
Determining what information is neededand how that information can be
obtained efficiently and effectively.
The specific information neededto solve a marketing research problem;the objective should provide insightful
decision-making information.
A broad-based problem thatrequires marketing research in orderfor managers to take proper actions.
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Data previously collected
for any purpose other
than the one at hand.
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Government Agencies
Trade and Industry Associations
Marketing Research Firms
Commercial Publications
News Media
Internal Corporate Information
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CollectData
SpecifySampling
Procedure
DefineProblem
AnalyzeData
Prepare/PresentReport
Follow Up
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Specifies which research
questions must be
answered, how and when
the data will be gathered,
and how the data will be
analyzed.
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Information collected for
the first time. Can be
used for solving the
particular problem
under investigation.
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The most popular technique
for gathering primary data
in which a researcher
interacts with people to
obtain facts, opinions,
and attitudes.
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Focus Groups
Executive Interviews
Mail Surveys
Telephone Interviews(Home and Central Location)
Mall Intercept Interviews
In-Home Interviews
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Open-EndedQuestion
Closed-EndedQuestion
Scaled-ResponseQuestion
An interview question thatencourages an answer phrased in
respondents own words.
An interview question that asksthe respondent to make a selection
from a limited list of responses.
A closed-ended questiondesigned to measure the intensity
of a respondents answer.
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A research method that
relies on three types of
observation:
people watching people
people watching an activity
machines watching people
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Mystery Shoppers
One-Way Mirrors
Types ofObservationResearch
Audits
MachinesWatching
People
PeopleWatching
People
PeopleWatchingan Activity
Traffic Counters
Passive People Meter
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Marketing by DSK 18
A method a researcher uses
to gather primary data.
Examples:
Effect of in-store displays
Advertising effectiveness
Effect of price changes
Scanners
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Marketing by DSK 19
CollectData
Plan Design/Primary Data
DefineProblem
AnalyzeData
Prepare/PresentReport
Follow Up
Step No. 3
Specify
SamplingProcedure
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Sample
Universe
A subset from a large population.
The population from whicha sample will be drawn.
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ProbabilitySample
A sample in which every element inthe population has a known
statistical likelihood of being
selected.
RandomSample
A sample arranged so that everyelement of the population has anequal chance of being selected.
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NonprobabilitySample
ConvenienceSample
Any sample in which little orno attempt is made to get a
representative cross-section
of the population.
A form of nonprobability sampleusing respondents who are
convenient or readily
accessible to the researcher.
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SpecifySampling
Procedure
Plan Design/Primary Data
DefineProblem
AnalyzeData
Prepare/PresentReport
Follow Up
Step No. 4
CollectData
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Universe Sample
ProbabilitySamples
Non-ProbabilitySamples
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CollectData
SpecifySampling
Procedure
Plan Design/Primary Data
DefineProblem
Prepare/PresentReport
Follow Up
Step No. 5
AnalyzeData
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A method of analyzing data
that lets the analyst look at
the responses to one
question in relation to the
responses to one or more
other questions.
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Marketing by DSK 27
CollectData
SpecifySampling
Procedure
Plan Design/Primary Data
DefineProblem
AnalyzeData
Follow Up
Step No. 6
Prepare/PresentReport
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Concise statement of the research objectives
Explanation of research design
Summary of major findings
Conclusion with recommendations
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CollectData
SpecifySampling
Procedure
Plan Design/Primary Data
DefineProblem
AnalyzeData
Prepare/PresentReport
Step No. 7
Follow Up
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Were the recommendations followed?
Was sufficient decision-making information
included in the report?
What could have been done to make
the report more useful to management?
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Allows better and faster decision making
Improves ability to respond quickly to customer
needs and market shifts
Makes follow-up studies and research easier
Slashes labor- and time-intensive researchactivities
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Contact with thehard-to-reach
Improved respondentparticipation
Personalized questionsand data
Reduced costs
Rapid development,Real-time reporting
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Where there is a high level
of uncertainty
When value of research
information exceeds the
cost of generating the
information