DECISION OF 3607 th HELD ON 13 AUGUST 2012 COUNCIL & COUNCIL (ASSESSMENTS) MEETING 469. G02: 4th Quarter Review of the Operational Plan 2011/12 Report of Penny Holloway, General Manager, 18 July 2012 The 4th Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2011/12 as at 30 June 2012. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. Recommending: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. RESOLVED: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. The Motion was moved by Councillor Carland and seconded by Councillor Reymond. Voting was as follows: Unanimous Councillor Yes No Councillor Yes No McCaffery Y Zimmerman Absent Gibson Out Baker Absent Christie Y Robjohns Y Reymond Y Carland Y Marchandeau Y Burke Y Raymond Y Pearson Y Barbour Y ADOPTED
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DECISION OF 3607th
HELD ON 13 AUGUST 2012
COUNCIL & COUNCIL (ASSESSMENTS) MEETING
469. G02: 4th Quarter Review of the Operational Plan 2011/12 Report of Penny Holloway, General Manager, 18 July 2012 The 4th Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2011/12 as at 30 June 2012. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. Recommending: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. RESOLVED: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly.
The Motion was moved by Councillor Carland and seconded by Councillor Reymond.
Voting was as follows: Unanimous
Councillor Yes No Councillor Yes No
McCaffery Y Zimmerman Absent Gibson Out Baker Absent Christie Y Robjohns Y Reymond Y Carland Y Marchandeau Y Burke Y Raymond Y Pearson Y Barbour Y
ADOPTED
ITEM G02 REPORTS 13/08/12
N O R T H S Y D N E Y C O U N C I L R E P O R T S
Report of the General Manager Attachment:
1. Operational Plan 2011/12 4th Quarter Review 1 April-30 June 2012 2. EPS Capital Works Report 1 April-30 June 2012
SUBJECT: 4th Quarter Review of the Operational Plan 2011/12 AUTHOR: Penny Holloway, General Manager, 18 July 2012 EXECUTIVE SUMMARY: The 4th Quarter Review reports on the progress towards the achievement of Council’s Operational Plan 2011/12 as at 30 June 2012. An overview is provided of Council’s progress towards performance indicators and progress of current projects by Division as contained in the Operational Plan. RECOMMENDATION: 1. THAT the report be received. 2. THAT Council notes the remedial action for those projects and services that were not on track for the period ending 30 June 2012, as outlined in the Quarterly Review attached. 3. THAT the following incomplete projects due to be completed in 2011/12 be carried over to the 2012/13 Operational Plan: 5.4.3.1.1 - Service Level Agreements 4.1.4.1.2 - St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 - Cremorne Point Reserve playground 4. THAT the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. 5. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly. Signed:
Report of Penny Holloway, General Manager - 18 July 2012 Re: 4th Quarter Review of the Operational Plan 2011/12
(2) LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 5. Our Civic Leadership
Goal: 5.1 Lead North Sydney into a sustainable future BACKGROUND The progress of the Operational Plan is monitored and reported to Council within two months after the end of each quarter. This ensures that the community is updated on the achievement of the projects and services outlined in the Operational Plan. Council at its meeting on 27 February resolved to defer project 4.2.3.2.2 Extend library self check facilities at Stanton Library due to commence in the third quarter 2011/12 to 2013/14. Council at its meeting on 28 May 2012 resolved to defer the following projects due for completion in 2011/12: 2.1.1.2.2 Development application for the redevelopment of the Parraween Street Car
Park, Cremorne 3.1.1.2.1 North Sydney Public Domain Strategy 5.3.1.1.2 Corporate standards/visual communications style guide 5.3.1.1.3 Digital photo repository. Also on 28 May 2012, Council resolved to amend the Operational Plan, Delivery Program and Resourcing Strategy “to ensure that adequate resources are allocated to enable the Waverton Peninsula Steering Committee to achieve any agreed directions and goals” (project 2.2.4.1.7). The Delivery Program 2010/11-2013/14 and Resourcing Strategy were amended accordingly. SUSTAINABILITY STATEMENT The following table provides a summary of the key sustainability implications: QBL Pillar Implications Environment An assessment using environmental indicators applies to
individual projects and services and therefore an overall assessment is not required.
Social An assessment using social indicators applies to individual projects and services and therefore an overall assessment is not required.
Economic An assessment using economic indicators applies to individual projects and services and therefore an overall assessment is not required.
The activities outlined in the Operational Plan are funded in accordance with Council’s budget.
The detailed financial report on the quarterly progress with Council’s adopted budget will be presented to Council separately
Report of Penny Holloway, General Manager - 18 July 2012 Re: 4th Quarter Review of the Operational Plan 2011/12
(3)
as part of the 2011/12 Audited Financial Statements. Governance Council meets the legislative requirements with respect to
community consultation when preparing the Operational Plan each year.
Community consultation is not specifically required for this report, however, ongoing community consultation is undertaken in order to meet the aims and objectives of the various individual activities.
The quarterly review has been prepared following input and assistance from all Divisions of the organisation.
This quarterly review has been prepared to ensure that the community is updated on the achievement of the projects and services outlined in the Operational Plan. The quarterly review is included in the Council meeting business paper and published separately on Council’s website for public information.
DETAIL The 4th quarter review of the Operational Plan for 2011/12 shows that we have progressed well on our major objectives. Attachment 1 details quarterly performance against 415 activities (projects and services). 95% (390) progressed in accordance with agreed timeframes (either completed or within 10% of target). Six percent (20) are behind schedule. Council previously resolved to defer five projects to 2012/13. Remedial action for those projects and services that were not on track for the period ending 30 June 2012 is outlined in Attachment 1. It is recommended that the following projects due but not completed in 2011/12 be carried over in 2012/13: 5.4.3.1.1 Service Level Agreements 4.1.4.1.2 St Thomas Rest Park Conservation Plan of Management 1.4.1.1.13 Cremorne Point Reserve It is also recommended that the incomplete project 5.3.1.4.1 New Residents Kit due to be completed in 2011/12 not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents. Furthermore it is recommended that Council resolve to amend the Delivery Program 2010/11-2013/14 and Resourcing Strategy accordingly to reflect the amendments to the above identified projects. Attachment 2 highlights progress of capital works programs/projects within the Engineering and Property Services Division.
OPERATIONAL PLAN
2011/12
4th Quarter Review 1 April-30 June 2012
ATTACHMENT TO G02 - 13/08/12 Page 4
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Guide to Reading this Report The following information explains how to read and understand this report. Row and Column Information
Term Definition
Project A specific initiative that Council proposes to implement to achieve an
objective. Projects have a short term focus, generally within a set budget and having a finite duration defined by planned start and finish dates.
Service The activities Council carries out on an ongoing basis. How the outputs (the actual deliverables of services) will be achieved.
Start Date Start date of project.
Target Date Proposed finish date of project.
Performance The percentage of item completed. This figure is cumulative for this and
previous quarter(s) of the financial year.
“This project is complete”
The project was completed in a previous period.
ATTACHMENT TO G02 - 13/08/12 Page 5
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Term Definition
Traffic Light:
Green Traffic Light
Project: Performance status (timeframe/scope) for quarter is on track in terms of deliverables, scope, and timeframe. Normally indicates completion of 90%+ of the scheduled requirements for quarter. Service: Targets for the KPIs have been met (90%+) or exceeded.
Amber Traffic Light Project: Performance status for this quarter delayed but can get back on track in the next reporting period. Remedial action needs to be taken. Normally indicates completion of 75%-89% of the scheduled requirements for quarter. Service: Targets for the KPIs were 75%-89% met.
Red Traffic Light Project: Performance status for this quarter: project is in danger of not finishing on time or may not be delivered. This should be addressed by responsible Director’s commentary. Performance is normally rated as less than 75% of the scheduled requirements for quarter. Service: Targets for the KPIs were not met (<75%).
“This project is not yet scheduled to commence”
Item was not scheduled to commence this period.
KPI Details of each Key Performance Indicator (performance measure) for services.
Trend Work undertaken for which there is no pre-set target
“n/a” Indicator measured once a year or not measured this quarter.
Overall Performance Overall performance of activities (projects and services) for year to date. It is measured at Division and Department level.
ATTACHMENT TO G02 - 13/08/12 Page 6
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Acronyms CLS Community and Library Services CS Corporate Services Eco Economic Env Environmental EPS Engineering and Property Services FIM Finance and Information Management GM General Manager’s Office Gov Governance OSES Open Space and Environmental Services PDS Planning and Development Services Soc Social
ATTACHMENT TO G02 - 13/08/12 Page 7
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Performance Summary
ATTACHMENT TO G02 - 13/08/12 Page 8
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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ATTACHMENT TO G02 - 13/08/12 Page 9
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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The 4th Quarter Review details progress against 415 activities (projects and services). 95% (390) progressed in accordance with agreed timeframes (either completed or within 10% of target). Six percent (20) are behind schedule. Council previously resolved to defer give projects to 2012/13. At the end of the 4th quarter 94% of projects are complete or on track. Thirteen projects (4%) were delayed but can get back on track in the next reporting period. For seven projects (2%), performance was rated as less than 75% of the scheduled requirements for quarter. During the 4th quarter 99% of services (105) were either achieved or on track (ie targets for the KPIs have been met (90%+) or exceeded) during the quarter. One percent (1) was 75-89% met. An explanation of those items requiring remedial action or at risk of not finishing on time or not being delivered is outlined in the exception report provided on page 7. Performance for all Divisions was on track during the reporting period. Progress against the quadruple bottom line was on track during the period.
ATTACHMENT TO G02 - 13/08/12 Page 10
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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The following exception report provides details of projects and services that were not on track/target for this quarter, the reason why and what action Council will take in regard to these items. Traffic Light
Project/Service QBL Element
Comment/Reason/Remedial Action
Function
Amber 5.4.3.1.1 Service Level Agreements
Gov Project deferred until 2012/13 to be incorporated into review of Community Strategic Plan.
General Manager’s Office
Red 5.3.1.4.1
New Residents Kit
Gov It is recommended that this project not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents.
Communications
Amber 4.1.1.1.1
Community projects and cultural activities
Gov Presentation postponed until September 2012. Auditions and workshops commenced.
Community Development
Amber 4.1.4.1.2
St Thomas Rest Park Conservation Plan of Management
Soc Brief developed. Plan unfunded at this stage.
Library Services
Amber 5.1.2.1.1
Organisational Sustainability (QBL) program
Gov Implementation of Sustainability Assessment Toolkit ongoing. Evaluation is currently underway.
Corporate Planning and Governance
Amber 5.2.1.1.1
Community Engagement Protocool and Toolkit
Gov Public meeting guidelines are currently being prepared. Resources redirected to other projects including annual review of IPR suite of plans.
Corporate Planning and Governance
Red 5.4.2.2.1
Governance Health Check
Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Governance Health Check will commence in 2012/13.
Corporate Planning and Governance
Red 5.4.2.2.2
Promoting Better Practice self-assessment
Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Promoting Better Practice self-assessment will commence in 2012/13.
Corporate Planning and Governance
Red 5.4.2.2.3
Corporate Governance Strategy
Gov Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department. Corporate Governance Strategy will commence in 2012/13.
Corporate Planning and Governance
Red 5.4.2.2.4
Legislative compliance register and protocol
Gov Project commenced but postponed due to the restructure of the Corporate Planning and Governance Department.
Corporate Planning and Governance
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Traffic Light
Project/Service QBL Element
Comment/Reason/Remedial Action
Function
Future of project to be determined following the restructure of the Corporate Planning and Governance Department.
Amber PA86
Complaints Reporting Gov Lack of recording of action taken to resolve complaint by staff. Training of staff in complaints handling will continue to improve timeliness and effectiveness of Council’s handling and closing of complaints.
Corporate Planning and Governance
Red 5.4.3.1.3
Mystery Shopper Audits
Gov Provider unable to continue. The National Customer Service Network is in discussion with two prospective suppliers.
Customer Services
Amber 5.4.3.2.1
Online community and sporting facilities booking system
Gov System will not be available for review until the new financial year. Alternate software provider is also being considered.
Customer Services
Amber 5.4.3.2.4
Web forms
Gov Awaiting required input from supplier.
Customer Services
Red 1.1.1.5.3
Bushland Neighbours Information Kit
Env Revised project plan in the 2012/13 financial year. It is recommended that this project be deferred to be completed in new financial year.
Environmental Services
Amber 1.4.1.1.13
Cremorne Point Reserve
Soc It was reported to Council that the project would not commence until 2012/13. Due to protracted public consultation processes this project has had significant time delays. The tender process has been completed and the appointment of a preferred tenderer will be submitted in a report at the next Council Meeting.
Parks and Reserves
Amber 1.4.1.2.1
Lavender Bay Parklands Improvement Program (Foreshore Lighting)
Soc This project has commenced however will not be completed by the end of the financial year 2011/12. Unexpected time delays. Works are expected to be finished by the end of July. Up to date the contractor has finalised construction of footings for proposed light poles and is currently working on installation of cabling which includes trenching in the area other than timber boardwalk.
Parks and Reserves
Traffic Light
Project/Service QBL Element
Comment/Reason/Remedial Action
Function
Amber 2.3.1.1.1 Development Soc Review ongoing. Development Development
ATTACHMENT TO G02 - 13/08/12 Page 12
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Traffic Light
Project/Service QBL Element
Comment/Reason/Remedial Action
Function
assessment processes review recommendations
Assessment Audit to commence in August 2012.
Services
Amber 3.1.1.4.2
Decision making in reference to the CBD
Eco This project will commence November 2012.
Strategic Planning
Amber 3.1.2.1.1
Existing planning controls for CBD and commercial centres
Eco This project will commence November 2012.
Strategic Planning
ATTACHMENT TO G02 - 13/08/12 Page 13
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Performance Detail: Operational Reports
ATTACHMENT TO G02 - 13/08/12 Page 14
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Code Generic Name Performance Name Target Date
Start Date
1 General Manager's Office Division 91%
1.1 General Manager's Office Dept/Function 98%
Performance Project/Service Target Date Start Date
NSROC (Northern Sydney Region of Councils) Sub Regional Planning Strategy
2.2.2.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Tourism within the LGA 3.2.2.1.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Internal Working Group to oversee the implementation of Council’s Integrated Planning and Reporting Framework
Project is currently on hold. Council resolved to carry this project over in 2012/13.
Digital photo repository 5.3.1.1.3 Project 5% 30-Jun-13 01-Jul-11
Mapping
Governance Gov QBL
Comments
Awaiting advice from IT. Council resolved to carry this project over in 2012/13.
Social media 5.3.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Council now has 15 e-newsletters, four Facebook pages, two Twitter accounts and is active on YouTube. Our reach on our general Facebook varies each week but exceeds 500 people on some posts. Two-thirds of our reached audience is female and the most common age group is 25-34. This is an age-group we traditionally miss through other communication channels, so although we are moving cautiously with social media, the new channels are proving to be effective.
New Residents Kit 5.3.1.4.1 Project 0% 30-Jun-12 01-Apr-12
Mapping
Governance Gov QBL
Comments
It is recommended that this project not proceed. This project is not financially viable in printed form. A near me functionality on the new website will highlight important information for new residents.
Internal Communications Plan 5.4.2.2.12 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Internal communication strategies implemented as resources allow.
ATTACHMENT TO G02 - 13/08/12 Page 17
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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External communication PA72 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Community newsletter editions distributed in accordance with
schedule
100 100 100 % 2 Council advertisements prepared within timeframe required
94 100 90 % 3 Media releases published
100 100 100 % 4 Media enquiries responded to within 24 hours of receipt
0 100 0 n/a 5 Residents satisfied with communication from Council
0 100 0 n/a 6 Businesses satisfied with communication from Council
Comments
Positive feedback received on last issue of community newsletter.
Graphic design PA73 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Graphic design prepared within priority based timeframe
Comments
Guringai festival brochure, produced on behalf of northern Sydney Councils, was well received by internal and external customers.
Website and intranet management PA74 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 372,000 100 360,000 visitors 1 Visitors to Council's website
0 100 0 Trend 2 Staff satisfaction with content on intranet
Comments
There were 372, 000 unique visitors to our site making 764, 000 visits. There were more than 2, 000, 000 page views. During this period there were only two requests - one requesting more information on a topic and the other requesting updated information on a major project.
Internal communications PA79 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Staff newsletter editions distributed in accordance with
schedule
0 100 0 % 2 Increase in staff satisfaction with availability/sharing of information
Printing PA81 Service 100%
Mapping
Governance Gov QBL
ATTACHMENT TO G02 - 13/08/12 Page 18
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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KPI Target Units Achieved Score 100 100 100 % 1 Print jobs produced within priority based timeframe
Comments
All documents produced to high standard.
ATTACHMENT TO G02 - 13/08/12 Page 19
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Code Generic Name Performance Name Target Date
Start Date
2 Community and Library Services Division 98%
2.1 Community Development Dept/Function 99%
Performance Project/Service Target Date Start Date
Skate Plaza refurbishment 1.4.1.1.8 Project 100% 30-Jun-12 01-Jan-11
Mapping
Social Soc QBL
Comments
Annual check showed additional hard surface required in place of subsiding astro turf; additional drainage to keep water off surface; additional landscaping and replacement of shrubs - all complete.
Community projects and cultural activities 4.1.1.1.1 Project 80% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Presentation postponed until September 2012. Auditions and workshops commenced.
Local markets promotion 4.1.2.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Local markets have been promoted through a flyer which was posted in all noticeboards in this quarter. They were also displayed in the Civic Centre noticeboard and on Council's website.
Professional/regional programs and networks 4.1.3.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
A special day of networking and visioning was held to celebrate 10 years of Families NSW in Northern Sydney and chart a new way forward for the Professional Interagency.
Harmony Day 4.1.3.2.2 Project 100% 30-Jun-14 01-Jan-12
Mapping
Social Soc QBL
This project is complete.
Translated information to the community 4.1.3.3.1 Project 100% 30-Jun-14 01-Apr-12
ATTACHMENT TO G02 - 13/08/12 Page 20
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Mapping
Social Soc QBL
Comments
Childrens Services Guide translated and published in Chinese Japanese and Korean. What’s On Arts and Cultural Calendar has been translated and published in Chinese, Japanese and Korean. Immunisation brochure updated and available in Chinese Hindi Korean and Japanese. Child Safety Restraint Posters in various languages displayed in the Civic Centre noticeboards.
Arts and Cultural Development Strategic Plan 4.1.5.1.1 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
Arts and Cultural Strategic Plan completed and placed on public exhibition. Some recommendations and investigations commenced eg Primrose Park Art and Craft Centre promotional brochure, Pop Up Shops and Aboriginal artists at Coal Loader site.
Performing arts facilities and programs promotion
4.1.5.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
This project is complete.
Opportunities for temporary use of unused commercial spaces as exhibition spaces
4.1.5.4.1 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
Pop up shops concept developed for community run groups. Further concept being developed for Council auspiced groups.
Professional/regional programs and networks 4.1.5.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Joint Plans of management with all staffed community centres in place.
Public Art Policy 4.1.5.6.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
This project is complete.
Professional/regional programs and networks 4.1.5.7.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
ATTACHMENT TO G02 - 13/08/12 Page 21
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Comments
Special Joint Plan of Management in Place with Primrose Park Art and Craft Centre.
Bequest program 4.1.6.1.1 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
Nutcote operates a successful endowment program. Other donations (cash and kind) come from Rotary and individuals. A wide ranging bequest program is not currently resourced.
Audit and profile of lifelong learning opportunities
4.2.1.1.1 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
A wide range of courses continue to be offered by and through the Community Centres and local tertiary institutions.
Adult education programs delivered through community centres
4.2.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Full program continues to be offered.
Courses and activities available through community centres and other educational institutions
4.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Council funding support from Centres' courses and University of the Third Age continues to be offered.
Professional/regional programs and networks 4.2.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Bradfield Park and other local government schools continue to participate in the Love Bites (Domestic Violence) program.
Primary and secondary school choices 4.2.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Schools brochure updated annually also available online.
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Partnership opportunities with educational institutions within North Sydney
Volunteers forum 4.2.4.1.3 Project 100% 30-Jun-14 01-Oct-11
This project is complete.
Awards program and functions to recognise outstanding members of the community
4.2.4.2.1 Project 100% 30-Jun-14 01-Oct-11
Mapping
Social Soc QBL
This project is complete.
Additional support services to assist older people to remain in their own homes
4.3.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Access to health and medical services 4.3.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
GP awareness and education workshops in schools funded through the Donation Program.
Aboriginal cultural and community development projects across Northern Sydney
4.3.1.4.1 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
ATTACHMENT TO G02 - 13/08/12 Page 23
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
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Comments
An evaluation of The Northern Sydney Aboriginal Social Plan has been completed and reported to Council. Important recommendations include that councils maintain their level of financial resources to the Aboriginal Community, continue to work in partnership with other councils to deliver programs and finalise a model for partnership. Areas of ongoing need identified are the promotion of the Aboriginal presence and culture in the area, better coordination and access to services for the Aboriginal Community.
Active ageing activities for seniors program 4.3.1.5.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Five bush walks undertaken with groups from Kirribilli and one program of life changing fitness provided for over 50s at the North Sydney community centre. This was well attended and will be evaluated in the near future.
Health and wellbeing activities 4.3.1.5.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Life Changing fitness course held April/June.
Creative Wellbeing Program 4.3.1.5.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
12 Wellbeing programs and 12 Fridays Unfold programs completed.
Wellbeing Centre at Bradfield Park 4.3.1.5.5 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Ongoing services for 300 families in 2011/12: workshops in 8 stages of healing, mindfulness, grief and loss and partners in depression; holiday programs; Men’s group monthly educational forums (30-50 attend); and weekly exercise classes (100 attend).
Community bus system 4.3.1.8.1 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
New Flexible Maxi Cab Service in full operation. Buses full to capacity. This Service has extended the reach of Community Transport into suburbs where demand and use was not significant such as Waverton. No needs unmet. Scheduling has been efficient and responsive to diverse social need.
Local support services promotion 4.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11
ATTACHMENT TO G02 - 13/08/12 Page 24
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
21
Mapping
Social Soc QBL
Comments
10 HACC sub forums attended. 206 Community services received 2011-2012. Travel training held, 2 access workshops held, 2 power saving workshops held.
Skills development workshops for community groups
4.4.1.1.2 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
National Quality Standard assessment process
4.4.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Inspections complete. Unofficial advice is the service can be accredited - a small number of policies need revisiting.
Community centre furniture and children’s playground equipment
4.4.1.2.2 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
Funds available have supported purchase of Developmental Play and Technology based equipment for both Vacation Care and Kelly's Place Children's centre.
Cammeray Childcare Centre playground 4.4.1.2.4 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
Development Application approved; construction certificate being developed; fully funded for 2012/13.
Provision of community information 4.4.1.4.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Family and Children's Interagency meetings attended to determine appropriate information provision for families. Multicultural information resources provided for Harmony Day Event. Provided Seniors Care Guide distributed to appropriate agencies and services and for Seniors Week. Information provided on Civic Noticeboards for specific target groups. Customers Services information resources reviewed with a plan for future structure developed. Input into the design of Council's new website. Responded to all general enquiries for information and requests for noticeboard information. High level of customer satisfaction with service provided.
Lower North Shore Youth Interagency 4.4.1.4.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
ATTACHMENT TO G02 - 13/08/12 Page 25
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
Social Plan 4.4.1.5.1 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Family and childcare services lobbying 4.4.1.6.1 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
Council is active in family and childcare services lobbying: on standards as well as funding. Successful resolution to the LGSA Conference regarding child staff ratios.
External funding and support 4.4.1.6.2 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
Funding and support for external Service System and Community Groups has been achieved through the Donations Program also promotion of Services via Community Information Resources, and provision of demographic data for planning purposes.
Community Safety Action Plan 4.5.1.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Ranger Services, asset management, road safety program in place, Alcohol Free Zone Zones and Planet X (Youth Centre) programs operating throughout the year.
Community Safety Action Plan funding 4.5.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Application for additional CCTV funding pending.
Alcohol Free Zones 4.5.1.1.3 Project 100% 30-Jun-12 01-Oct-11
Mapping
Social Soc QBL
This project is complete.
Information for Gay, Lesbian, Bisexual and Transgender (GLBT) people
4.5.1.2.1 Project 100% 30-Jun-14 01-Jul-11
ATTACHMENT TO G02 - 13/08/12 Page 26
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
23
Mapping
Social Soc QBL
Comments
Information for the section of the community has been made available through community directories and the Community Noticeboard Program.
Council buildings as safe and inclusive spaces
4.5.1.2.2 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
No incidents reported. Stanton Library continues to operate 70 hours a week; good use of community centres as demonstrated by Community Centre Customer Satisfaction Survey 2012.
Lower North Shore Domestic Violence Committee
4.5.1.3.1 Project 100% 30-Jun-14 01-Jan-12
Mapping
Social Soc QBL
Dealing with Domestic Squalor Information Guidelines
4.5.1.3.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
15 incidents of poor living conditions investigated between June 2011 and June 2012.
Falls prevention awareness program 4.5.1.6.1 Project 100% 30-Jun-14 01-Oct-11
Mapping
Social Soc QBL
Comments
5 footpath areas inspected by committee resulting in 6 action requests for footpath improvements. Hazards list up dated at Access and Community safety reference group.
Disability Access Action Plan 4.5.3.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Two access training seminars provided. One travel training provided. Access at Don Bank Museum and Stanton Library improved.
Managing access training provided. Access and Community reference group has met 6 times during 2011/2012. Input to major redevelopments
ATTACHMENT TO G02 - 13/08/12 Page 27
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
24
including Ennis Road and Mobility Parking Scheme.
North Sydney Affordable Housing Strategy 4.6.1.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Council participated in Inner City Mayors Affordable Housing project. Fed into the ANZAC site Masterplan.
Level of affordable housing in North Sydney 4.6.1.1.2 Project 100% 30-Jun-14 01-Oct-11
Mapping
Social Soc QBL
Comments
Worked with Planning NSW on input to Affordable Housing Taskforce and sought exemption from Ministerial direction to divert levies to Housing NSW. Worked with 10 inner city councils on a joint strategy.
Community housing 4.6.1.1.3 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
41 units managed for Council by Link Housing.
Additional nursing home beds 4.6.1.3.1 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
North Sydney has retained existing nursing home bed in the last 12 months. No nursing homes have opened in the last 12 months.
Support people in public housing 4.6.1.4.1 Project 100% 30-Jun-14 01-Jan-12
Mapping
Social Soc QBL
Comments
Power saving program held for Public housing tenants 10 people attended. DVD making project aimed at public housing tenants 15 people involved.
Community impact statements PA45 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Referrals completed and supplied to applicants within 30 days
Comments
Community Impact Statements and DA comments provided to applicants within the due date. No instances of failure to respond with appropriate comments.
ATTACHMENT TO G02 - 13/08/12 Page 28
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
25
Community events PA48 Service 77%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 What’s On Guide distributed
25 0 6,000 people 2 Attendance at Australia Day event
100 5 2,000 people 3 Attendance at Carols by Candlelight
100 3 3,000 people 4 Attendance at Children's Festival
100 67 150 people 5 Attendance at Guringai Festival
Comments
Australia Day Awards well attended, but Celtic Festival attendance affected by inclement weather. 1000 people in attendance at both events. 3 Community Awards presented.
Arts and cultural development PA52 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 220 100 150 participants 1 Participants in North Sydney Art Prize
1,000 100 500 people 2 Attendance at North Sydney Art Prize exhibition
3 100 3 schools 3 Schools participating in Page to Schools Program
4 100 2 exhibitions 4 Exhibitions per year
4 100 4 participants 5 Participants in Primrose Park Artists in Residence Program
2 100 0 Trend 6 Public art commissioned
Comments
All events well attended and cultural activities completed on time and in budget. Public art purchased out of Art Acquisitions budget.
Community transport PA55 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Availability of community bus
3,400 100 1,850 people 2 Patronage of community bus
4 100 4 groups 3 Target groups serviced
Comments
Passenger numbers for the year have exceeded targets by approximately 30%.
Immunisation program PA56 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Immunisation clinics held monthly
75 100 75 % 2 Clients satisfied with the immunisation program
Comments
All targets met.
ATTACHMENT TO G02 - 13/08/12 Page 29
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
26
Youth services PA57 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Youth outreach activities held in accordance with schedule
50 100 35 people 2 Average weekly attendance at youth centre
3,000 100 750 people 3 Attendance at youth week events
Comments
Consistent good attendance at youth centre. Youth Week very well attended. No critical incidents. Well implemented event.
Community donations PA59 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 10 100 10 groups 1 Community, arts, cultural and sporting groups funded
3 100 3 groups 2 Grants provided to community centres who work with volunteers
Comments
Grants were fully expended for the financial year 2011/12. The grants comprised a mix of proven projects/services and encouraged innovative approaches. The funding was used to enliven arts and cultural life, promote health and wellbeing, and support Community Development initiatives in keeping with Council's objectives in the Community Strategic Plan.
Community information PA60 Service 96%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 80 80 100 % 1 Community information directories and publications updated
100 100 100 % 2 Community noticeboards updated in accordance with schedule
75 77 97 % 3 Online Local Information Network for Community Services (LINCS) available
Comments
Children's Services Guide Updated in English and translated into Chinese, Korean and Japanese. Holiday activities brochure updated for July school holidays. Youth Cards updated and printed. Funding secured for regional Youth Directory. The directory in the process of being updated is the Community Services Guide. Noticeboards have been refurbished with new signage and planning. Updated on a regular basis to ensure all information is current. Consultation on Civic Noticeboards in place since January on Civic Noticeboards and bus shelter noticeboards to ensure customer satisfaction, feedback and identify areas for improvement. Noticeboard Program has been conducted according to schedule. Audit conducted on noticeboard to improve effectiveness of noticeboards. Recommendations forwarded to maintenance team. April update of LINCs conducted in accordance with program. Degree of non-response engendered an examination of new system to improve the chances of obtaining information. Recommended Outlook to be installed as compatible with the LINCs system, however this has not been achieved. Current level of updates to be achieved through a modified email system to ensure a better level of response.
Home and Community Care (HACC) PA61 Service 88%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 40 100 40 people 1 Attendance at Carers Forum
1 50 2 project 2 HACC projects supported
ATTACHMENT TO G02 - 13/08/12 Page 30
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
27
Comments
Local HACC sub forum supported and guest speakers organised. Regional Social Isolation working party supported. Administrative support for HACC forum provided. 10 HACC sun forums held per year.
Aged services PA63 Service 74%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 40 participants 1 Average weekly participants in Men's Shed program
100 100 50 participants 2 Average weekly participants in Neutral Bay Seniors program
Comments
Neutral Bay Seniors attendance increased over 50 per week. Men Shed average 40 per week demand increasing.
Children's Services PA64 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Services successfully accredited by National Quality Standard
assessment process
75 100 75 % 2 Users satisfied with children's centres
80 100 80 % 3 Utilisation of occasional care service
75 100 75 % 4 Parents satisfied with occasional care
80 100 80 % 5 Utilisation of outside school care
75 100 75 % 6 Parents satisfied with outside school hours care
100 100 100 % 7 Vacation care program held in accordance with schedule
Comments
All targets met.
Access and disability services PA67 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Inspection results reported to Community Access and Safety
Reference Group meetings
100 100 100 % 2 Council buildings and facilities audited in accordance with schedule
100 100 100 % 3 Disability and access projects completed (% identified for quarter)
Comments
Two access audits undertaken at Don Bank Museum and Stanton Library. Two access seminars delivered to Council and Community Centre staff. Travel training provided in November.
Community housing PA68 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score
ATTACHMENT TO G02 - 13/08/12 Page 31
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
28
100 100 100 % 1 Community housing strategies completed (% of identified for quarter)
100 100 90 % 2 Occupancy rate of community housing stock
59 100 53 beds 3 Community housing beds provided
100 100 100 % 4 Section 94 funds collected
Comments
All targets met.
ATTACHMENT TO G02 - 13/08/12 Page 32
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
29
Code Generic Name Performance Name Target Date
Start Date
2.2 Library Services Dept/Function 96%
Performance Project/Service Target Date Start Date
St Thomas Rest Park Conservation Plan of Management
4.1.4.1.2 Project 75% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
Brief developed. Plan unfunded at this stage.
Historical and cultural icons promotion 4.1.4.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
20 historic leaflets in print. Museums and galleries trail brochures distributed. On line heritage databases well used. History and Heritage Weeks well promoted and attended.
Stanton Library as a centre for information and learning excellence
4.2.3.2.5 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
Stanton continues to meet customer expectation as evidenced through Council's Customer Satisfaction survey, complaints register, loan statistics and visitor numbers.
Library catalogue and online databases 4.2.3.3.2 Project 100% 30-Jun-14 01-Apr-12
Mapping
Social Soc QBL
Comments
‘Super search’ facility in place.
Shorelink Technology Plan 4.2.3.4.1 Project 100% 30-Jun-12 01-Apr-12
Mapping
Social Soc QBL
Comments
Successful implmentation of new Network across the five councils and 11 six branches. Internet service provider and Wireless service. Draft of Library Management System (LMS) completed.
Community input for stock selection from youth and seniors
4.2.3.5.2 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
ATTACHMENT TO G02 - 13/08/12 Page 33
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
30
Over 8, 500 borrower selected items acquired or otherwise reserved for the year.
Historical services PA51 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Events held in accordance with schedule and within budget
15,698 100 2,500 people 2 Attendance at Heritage Centre
644 100 75 participants 3 Participants in local history programs
87 100 50 items 4 Items added to local studies collection
151 100 112 plaques 5 Historical plaques maintained per year
Comments
All targets met.
Collection development PA53 Service 95%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 47 100 46 % 1 Collection <5 years
4 34 11.0 % 2 Circulation stock per capita
10 100 2 % 3 New items acquired
Reader services PA54 Service 98%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Events and displays held in accordance with schedule
2,263 100 2,000 people 10 Attendance at programs
100 100 100 % 11 Author Talk sessions held in accordance with schedule
114 91 125 residents 2 Residents serviced by Home Library Service
9,678 100 2,000 loans 3 Home Library Service loans
95 100 90 % 4 Enquiries answered on the same day
100 100 95 % 5 Reference enquiries responded to within 14 days
385,550 91 425,000 people 6 Library attendance
38,426 96 40,000 members 7 Library members
643,501 100 640,000 loans 8 Library loans
100 100 100 % 9 Programs held in accordance with schedule
Comments
Fall in loans and door count over previous year due to new libraries elsewhere in the Shorelink Network. Membership reduction due to culling of inactive members. All but one Shorelink Library follows this practice.
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31
Code Generic Name Performance Name Target Date
Start Date
3 Corporate Services Division 98%
3.1 Corporate Planning and Governance Dept/Function 95%
Performance Project/Service Target Date Start Date
Business e-news 3.1.1.1.6 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
e-news issues sent in April, May and June as per schedule.
Harbourside Chamber Group support 3.1.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
In-kind support given to Harbourside Chamber Group meetings.
Partnership with local Chambers of Commerce
3.1.1.3.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
The second of the 2012 Business Forum Series events was held in May with 62 attendees (20% increase compared to March event).
Business After Hours Function 3.1.1.3.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
Completed in 2nd quarter. Business After Hours Function held in November 2011 with 50 attendees.
Neighbour Day 4.1.1.2.1 Project 100% 30-Jun-14 01-Jan-12
Mapping
Social Soc QBL
Comments
Completed 3rd quarter. Thank You Barbecue held in March for Precinct Office Bearers as part of Precinct System Implementation Plan. Approximately 40 attendees.
Community Strategic Plan promotion to Council, staff and the community
5.1.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
ATTACHMENT TO G02 - 13/08/12 Page 35
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
32
Promotion ongoing. Additional copies of Delivery Program summary printed as initial supply exhausted.
Delivery Program and Operational Plan process
5.1.1.1.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Operational Plan 2012/13 and Amended Delivery Program 2010/11-2013/14 prepared in liaison with Directors and adopted by Council.
Annual review completed. Amended Long Term Financial Plan was adopted by Council at its meeting of 14 May 2012.
Organisational Sustainability (QBL) program 5.1.2.1.1 Project 75% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Implementation of Sustainability Assessment Toolkit ongoing. Evaluation is currently underway.
Corporate planning and reporting software 5.1.2.2.2 Project 90% 30-Jun-12 01-Jan-12
Mapping
Governance Gov QBL
Comments
Review of functionality and features of existing reporting software (Performance Planning) compiled. Comparison conducted of reporting tools of other councils. User Group survey distributed. These will be used to determine any improvements required and inform priorities.
Community sustainability education programs
5.1.2.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Community Engagement Protocol and Toolkit 5.2.1.1.1 Project 75% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Public meeting guidelines are currently being prepared. Resources redirected to other projects including annual review of IPR suite of plans.
Community Ward Forums 5.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
ATTACHMENT TO G02 - 13/08/12 Page 36
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
33
Governance Gov QBL
Comments
Wollstonecraft Ward Forum held on 22 June with 47 attendees.
Precinct System Action Plan 5.2.1.3.1 Project 100% 30-Jun-11 01-Jul-10
Mapping
Governance Gov QBL
Comments
As at 30 June 2012 seven strategies remain outstanding. Review of the 'participate' brochure is underway in partnership with the Community Development Department. Review of the Precincts Code of Conduct will be conducted following the next local government election.
Education/development opportunities for Precinct members
5.2.1.3.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Marketing training is planned for July 2012, to be jointly delivered with Manly Council and facilitated by TAFE.
Project not yet commenced due to unanticipated new projects and the restructure of the Corporate Planning and Governance Department.
Legislative compliance register and protocol 5.4.2.2.4 Project 25% 30-Jun-14 01-Apr-12
Mapping
Governance Gov QBL
Comments
Project commenced but postponed due to the restructure of the Corporate Planning and Governance Department.
Annual training needs for councillors 5.4.2.2.7 Project 100% 30-Jun-14 01-Apr-12
Mapping
Governance Gov QBL
Comments
Public Interest Disclosures training held in May.
Information program for community members wishing to stand for local government
5.4.2.2.9 Project 100% 30-Jun-13 01-Apr-12
Mapping
Governance Gov QBL
Comments
Candidate Information Seminars held by the NSW Electoral Commission were promoted via Council's website. Information for candidates is available from Council's website.
Privacy Management Plan review 5.4.2.4.1 Project 100% 30-Jun-12 01-Apr-12
Mapping
Governance Gov QBL
Comments
Review commenced in fourth quarter. To be reported to next Management Services Committee meeting.
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North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
35
Organisational performance PA69 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Corporate performance reports prepared and issued on time
0 100 0 n/a 2 Residents satisfied with overall performance of Council
0 100 0 n/a 3 Businesses satisfied with overall performance of Council
0 100 0 n/a 4 Residents that believe Council balances social, economic and environmental objectives
0 100 0 n/a 5 Businesses that believe Council balances social, economic and environmental objectives
Community engagement PA70 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 0 100 0 n/a 1 Residents satisfied with the consultation by Council
0 100 0 n/a 2 Businesses satisfied with the consultation by Council
Precinct System administration PA71 Service 96%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Meeting minutes distributed for action within 5 working days
80 80 100 % 2 Precinct requests actioned within 14 working days
472 100 0 Trend 3 Attendance at precinct committee meetings
0 100 0 n/a 4 Precinct committee members satisfied with the community engagement process
0 100 0 n/a 5 Residents aware that they had a local precinct committee
Comments
KPI 2 - 4% decrease compared to previous quarter. KPI 3 - 22.25% increase in participation compared to previous quarter (367, however not all Committees met in January) and 10.5% decrease in participation compared to same quarter last year (527).
Council and committee meetings PA75 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Council meeting business paper and agenda compliance with
statutory and policy requirements
100 100 100 % 2 Committee meeting business paper and agenda compliance with statutory and policy requirements
100 100 100 % 3 Council meetings held (% of adopted schedule)
100 100 100 % 4 Council meeting minutes produced and published within 2 working days
100 100 100 % 5 Committee meeting minutes presented to first available Council meeting for adoption
100 100 100 % 6 Councillor requests responded to within 2 working days
ATTACHMENT TO G02 - 13/08/12 Page 39
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
36
100 100 100 % 7 Business papers delivered to councillors in accordance with schedule
Comments
All targets met.
Reference groups administration PA76 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Meetings held (% of adopted schedule)
100 100 100 % 2 Agenda issued at least 3 days before Reference Group meeting
100 100 100 % 3 Minutes submitted to first available Council meeting
The provider has been unable to continue the program. The National Customer Service Network is in discussion with two prospective suppliers.
Phone system capabilities 5.4.3.1.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Call recording - staff reviews continue. Wrap up codes have been introduced. North Sydney Council will also host the first Interactive Intelligence Australian Local Government Form.
Online community and sporting facilities booking system
5.4.3.2.1 Project 75% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
System will not be available for review until the new financial year.
Council services online 5.4.3.2.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
This project is complete.
Customer Request Management (CRM) system
5.4.3.2.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Comments
Graffiti Removal workflow now live.
ATTACHMENT TO G02 - 13/08/12 Page 42
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
39
Seasonal and casual bookings of sportsfields and facilities PA62 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Winter seasonal bookings completed by February each year
95 0 100 % 2 Summer seasonal bookings completed by August each year
100 100 100 % 3 Applications responded to within 2 working days
100 100 100 % 4 Bookings provided in accordance with policy requirements
Comments
All targets met.
After hours telephone service PA85 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Service delivered to Council in accordance with contract
100 100 100 % 2 Enquiries resolved in accordance with service level agreement
Comments
All targets met.
Call centre (telephone enquiry handling) PA87 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 0 100 25 secs 1 Average wait time
1 100 3 mins 2 Average call handling time
80 100 80 % 3 Enquiries resolved on the first call (first time call resolution rate)
97 100 90 % 4 Call centre telephone calls answered and not abandoned
Comments
Performance results meet or better targets.
Counter service (counter enquiry handling) PA88 Service 100%
KPI Target Units Achieved Score 100 100 100 % 1 Development applications forwarded to Development Services
Department complete for assessment
95 100 80 % 2 Enquiries resolved at customer service counter
100 100 100 % 3 Resident Parking Renewals completed in accordance with schedule
Comments
All targets met.
Customer requests PA89 Service 96%
Mapping
ATTACHMENT TO G02 - 13/08/12 Page 43
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
40
Governance Gov QBL
KPI Target Units Achieved Score 76 95 80 % 1 Requests for service responded to within defined service level
100 100 100 % 2 Correspondence responded to within 10 working days
Filming applications PA90 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within same working day
Comments
Target met.
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North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
41
Code Generic Name Performance Name Target Date
Start Date
3.3 Human Resources Dept/Function 99%
Performance Project/Service Target Date Start Date
OHS system 5.4.4.1.10 Project 100% 30-Jun-12 01-Jul-11
Mapping
Governance Gov QBL
Health Matters Program 5.4.4.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Reward and Recognition Program review 5.4.4.1.2 Project 100% 30-Jun-14 01-Apr-12
Mapping
Governance Gov QBL
Collaborative Safety Program 5.4.4.1.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
OHS Management Plan and system 5.4.4.1.5 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
This project is complete.
OHS staff training plan 5.4.4.1.6 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Pre-placement health assessments 5.4.4.1.7 Project 100% 30-Jun-14 01-Jul-11
Mapping
Governance Gov QBL
Implement Resilience Program 5.4.4.1.8 Project 100% 30-Jun-14 01-Jul-11
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
55
Lobbying the State Government for improved infrastructure
2.1.1.4.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
All opportunities taken.
Lobbying for adequate funding for asset maintenance and improvement
2.1.1.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
All opportunities explored.
Stormwater Capital Works Program 2.1.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
This project is complete.
North Sydney Public Domain Strategy 3.1.1.2.1 Project 50% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
Works have stalled due to delays in negotiations with the Roads and Maritime Services. A new suite of materials will be developed next financial year. Council resolved to carry this project over in 2012/13.
Pollution control device cleaning PA06 Service 88%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Devices inspected in accordance with schedule and clean as
required
350 100 75 tonnes 2 Stormwater litter captured
Comments
Devices cleaned in accordance with the developed cleaning regime.
Asset management PA16 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 90 % 1 Designs and specifications for drainage program completed (%
of identified for quarter)
100 100 100 % 10 Street signs repaired within 10 working days of notification
90 100 90 % 11 Restoration requests inspected within 7 days
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90 100 90 % 12 Recoverable works completed in accordance with schedule
100 100 100 % 13 Designs and specifications for roads program completed (% of identified for quarter)
100 100 100 % 14 Roads program construction completed on time and to adopted standard (% of identified for quarter)
100 100 100 % 15 Requests for road maintenance responded to within 3 working days
100 100 100 % 16 Bus shelters cleaned in accordance with schedule
100 100 100 % 17 Street furniture in designated commercial centres cleaned in accordance with schedule
0 100 0 n/a 18 Residents satisfied with Council's overall maintenance of roads and footpaths
0 100 0 n/a 19 Residents satisfied with the cleanliness of local roads and footpaths
90 100 90 % 2 Drainage construction program completed on time and to adopted standard (% of identified for quarter)
90 100 90 % 3 Drainage maintenance program completed on time and to adopted standard (% of identified for quarter)
90 100 90 % 4 Drainage maintenance requests responded to within 3 working days
90 100 90 % 5 Designs and specifications for footpath and cycleway program completed (% of identified for quarter)
90 100 90 % 6 Pedestrian and cycling construction program completed on time and to adopted standard (% of identified for quarter)
90 100 90 % 7 Pedestrian and cycling maintenance program completed on time and to adopted standard (% of identified for quarter)
100 100 100 % 8 General investigations investigated with 5 working days
70 100 70 % 9 Street sign replacement completed in accordance with schedule
Comments
All targets met.
Infrastructure levy program administration PA20 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Compliance with grant program conditions
Comments
All funds expended as per original schedule. In June IPART approved the continuation on a permanent basis the following levies: Infrastructure Levy, due to expire 30 June 2012 Environment Levy, due to expire 30 June 2013 Crows Nest Mainstreet Levy, due to expire 30 June 2013 Neutral Bay Mainstreet Levy, due to expire 30 June 2013.
Stormwater investigations PA23 Service 75%
Local emergency management PA65 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Review of plans in accordance with LEMC requirements
complete
100 100 100 % 2 Facilities provided in accordance with agreement
Comments
Facilities provided and funding provided. Plans reviewed as required. Council is working with the SES on the procurement of a new Emergency Services Vehicle.
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Code Generic Name Performance Name Target Date
Start Date
4.2 Project Management Dept/Function 90%
Performance Project/Service Target Date Start Date
Alexander Street Car Park, Crows Nest redevelopment
2.1.1.2.1 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
Council has lodged an application to the Division of Local Government to enter into a Public Private Partnership with Woolworths/Fabcot P/L. If approved, legal documents will be signed and a Development Application can then be lodged by Fabcot P/L.
Funding and development application for the redevelopment of the Parraween Street Car Park, Cremorne
2.1.1.2.2 Project 50% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments Council has resolved to have a DA prepared once the new LEP is gazetted. In the meantime Strategic Planning have prepared a Planning Proposal which has to be publicly exhibited and have a public hearing. Insufficient funding available at present to construct project. Council resolved to carry this project over in 2012/13.
Streetscape Capital Works Program Crows Nest
2.2.4.1.1 Project 90% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
The Ernest Place Upgrade works are proceeding satisfactorily as the current primary priority. Stage 1 was completed at the end of the 2nd quarter, and tenders were called for Stage 2 in the 4th quarter, with the intent of letting a contract in the 1st quarter 2012/13. Tenders have now been received, assessed and awarded with work set to commence in the first quarter 2012/13 as per the program. Concept designs for 'gateway elements' for either end of Ernest Place/Street were publicly exhibited 4th quarter: public response was not strong and Council resolved to re-consider this in 2012/13 (noting that it is currently unfunded). The substation is proposed to be relocated to between Crows Nest Centre and Church in the 3rd quarter of 2012/13 jointly funded by Council and Ausgrid.
Streetscape Capital Works Program Neutral Bay
2.2.4.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Lighting consultants continued investigation and concept design for Stage 1 decorative lighting over Young Lane. A Traffic Management Plan was prepared for the proposed part-time closure for an outdoor dining 'shared zone ' within Young Lane which will be publicly exhibited 1st quarter 2012/13. The civil engineering design was completed and can go to tender once the TMPlan is fully approved, along with a Development Application for the overhead lighting.
Cammeray, Cremorne, Kirribilli and Waverton Masterplans
2.2.4.1.3 Project 90% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
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Waverton is 100% complete. Cammeray is also nearing completion, except for the installation of underawning lighting - with Stage 1 commencing 4th quarter along east side of Miller Street. Cremorne is also largely complete except for the progressive installation of underawning lighting: planning and design for Stages 2 and 3 was completed this quarter, and will be installed 1st quarter 2012/13.
Public domain program for commercial centres
2.2.4.1.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Project on track.
Mainstreet Coordinators support in Crows Nest and Neutral Bay
2.2.4.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Concept Events Management P/L continue to provide data basing, administration and promotional support to Neutral Bay Chamber of Commerce. Crows Nest Mainstreet Limited continue to employ a part-time coordinator. Both persons attend Streetscape Committee meetings at Council. In June IPART approved the continuation of the Mainstreet levies in perpetuity for both Crows Nest and Neutral Bay.
Under awning lighting program (Cammeray, Cremorne, Neutral Bay)
2.2.4.3.1 Project 90% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Cammeray Stage 1 being installed 1st quarter 2012/13 following design and procurement this 4th quarter. Stages 2 and 3 Cremorne were designed and luminaires ordered ready for installation 1st quarter 2012/13. Stage 4 Neutral Bay was installed and commissioned Waters Road-Young Street.
Streetscape improvements PA30 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for streetscape program completed
(% of identified for quarter)
100 100 100 % 2 Streetscape improvements capital works program completed on time, within budget and to adopted standard (% of identified for this quarter)
100 100 100 % 3 Streetscape Committee meeting agendas issued 7 working days prior to meeting
100 100 100 % 4 Place management inspections undertaken in accordance with agreed schedule
Comments
All targets met.
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Code Generic Name Performance Name Target Date
Start Date
4.3 Property Assets Dept/Function 96%
Performance Project/Service Target Date Start Date
Property Asset Management Plan 2.1.1.1.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
This project is complete.
ANZAC Club 2.1.1.2.4 Project 100% 30-Jun-11 01-Apr-11
Mapping
Social Soc QBL
Comments
Council has resolved to place a draft masterplan for the site on public exhibition, from 5 July 2012 to 16 August 2012.
Strategic land purchase or require dedication of land to implement public domain strategy
3.1.3.4.2 Project 90% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
Engineering and Property Services is currently preparing a report for Council to consider the formulation of new Public Domain Design Codes for North Sydney. The design codes will set specific design objectives and technical information for streetscapes, civil infrastructure and public open space throughout the North Sydney Local Government Area. The design codes will enable the community, developers, design consultants, Council officers and contractors to understand and deliver a high quality public domain that enhances the special qualities and uniqueness of the North Sydney Local Government Area. Engineering and Property Services is also preparing a Strategic Property Plan which will compliment the new public domain design codes.
Systems for monitoring CCTV 4.5.1.4.2 Project 100% 30-Jun-14 01-Jul-10
Mapping
Social Soc QBL
Comments
On-street cameras are checked and monitored by Secom Security on a daily basis to ensure their normal operation.
Commercial opportunities on Council’s land and building assets
5.5.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
Overall vacancy rates remain low at 5.8%. A strategic Property Acquisition and Disposal Plan will be prepared in early 2013.
Commercial property portfolio management PA101 Service 81%
Mapping
Economic Eco QBL
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KPI Target Units Achieved Score 100 100 100 % 1 Utilisation of commercial property
Comments
Vacancy rates remain low at 5.8% and actual income to budget for the financial year at 101%. Revenue from the Property Portfolio has exceeded budgeted forecasts for the 2011/12 year. This is due to more efficient management of the portfolio and a low vacancy rate.
Asset Management PA16* Service 100%
KPI Target Units Achieved Score 100 100 100 % 1 Statutory asset reports prepared and submitted within statutory
timeframe
100 100 100 % 2 Asset information ready for mapping to GIS in the year it is collected
100 100 100 % 3 Review of Asset Management Plans as necessary completed
Community facilities management PA17 Service 91%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Community facilities construction projects completed on time,
within budget and to adopted standard (% of identified for this quarter)
100 100 100 % 2 Planned community facilities refurbishments completed in accordance with schedule
100 100 100 % 3 Facilities comply with condition standards
100 100 100 % 4 Community facilities cleaned in accordance with adopted cleaning standards
Comments
Community assets maintenance and renewals have been carried out in accordance with the Property Asset Management Plan, within agreed timeframe, budget and service level.
Council premises management PA18 Service 94%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Council building construction projects completed on time,
within budget and to adopted standard (% of identified for this quarter)
100 100 100 % 2 Planned building refurbishments completed in accordance with schedule
100 100 100 % 3 Buildings comply with condition standards
100 100 100 % 4 Council buildings cleaned in accordance with adopted cleaning standards
100 100 100 % 5 Service provider’s compliance with contract
100 100 100 % 6 Indoor Sports Centre availability
100 100 100 % 7 Indoor Sports Centre utilisation
Comments
Council properties are being managed and maintained in accordance with the Property Asset Management Plan. A number of important environmental upgrades have been carried out on Council properties including solar panels being installed at the Council Depot and on the Wyllie Building (Council Chambers). A major refurbishment of the Wyllie Building internal levels 1 and 2 is being planned for the 2012/13 financial year.
Outdoor dining applications PA46 Service 100%
Mapping
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Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Applications processed within 5 working days
Comments
Outdoor dining applications are processed within agreed timeframe. Council continues to make a steady income from outdoor dining permits. Forecast revenue for the 2011/12 financial year is $700K.
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Code Generic Name Performance Name Target Date
Start Date
4.4 Traffic Services Dept/Function 100%
Performance Project/Service Target Date Start Date
Public domain lighting energy consumption initiatives
1.3.2.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Working with Ausgrid to improve Street Lighting Technology to reduce public domain lighting energy consumption.
Education programs to promote opportunities and advantages of reduced private motor vehicle usage
2.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Sustainable Action Plan implemented on target.
On-street spaces to support car share schemes
2.4.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
On track. Implementing Car Share spaces and promoting Car Share schemes.
Lobbying for incentives for public transport 2.4.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Lobbied the State Government to improve public transport. Made submission to the NSW Long Term Transport Masterplan.
Lobbying for changes to fringe benefits tax 2.4.1.2.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
This project is complete.
Bike Strategy 2.4.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Implementing the North Sydney Bike Strategy 2009. Designs completed and referred to the Active Transport Sub Committee, Traffic Committee and Council for approval.
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North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
On target. Numerous traffic devices installed which promote pedestrian safety and accessibility.
Harbour Link Project 2.4.1.3.3 Project 100% 30-Jun-14 01-Oct-11
Mapping
Social Soc QBL
Comments
Working with Transport for NSW and the Roads and Maritime Services to deliver the Harbourlink project.
After hours transport lobbying 2.4.1.4.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
‘End of trip’ facilities for pedestrians and cyclists
2.4.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
End of Trip facilities are provided in new developments as per the North Sydney Council Development Control Plan.
Green Travel Plans for Council buildings and community facilities
2.4.2.2.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Promoting sustainable transport alternatives for Council owned and operated properties.
New walking/cycling tracks 2.4.3.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Various bicycle facilities and footpaths have been installed.
Lobbying for increased funding for walking/cycling paths
2.4.3.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
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Roads and Maritime Services Funding received for new cycle paths in local government area.
New sustainable transport directional signage 2.4.3.3.1 Project 100% 30-Jun-12 01-Apr-12
Mapping
Social Soc QBL
Comments
Bicycle directional signage will be installed when the bicycle routes are approved for construction. Parking Guidance systems are currently being investigated.
Some traffic facilities have been installed as per the Traffic Strategy. Due to the lengthy community consultation period, some facilities will be carried forward to 2012/2013.
Northern Sydney Regional Organisation of Councils (NSROC) Transport Forums
2.5.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Participated in NSROC Transport Forums and assisted with preparing a regional submission for the NSW Long Term Transport Masterplan.
North Sydney Traffic Committee projects 2.5.1.1.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Ensuring the North Sydney Traffic Committee recommendations are implemented on time and on budget.
Lobbying for improved public transport on Military Road/Spit Road transport corridor to the Warringah Peninsula and Northern Beaches
2.5.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Made representations through the NSW Long Term Transport Masterplan.
Lobbying for improved public transport networks
2.5.1.2.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Made representations to the NSW State Government through the NSW Long Term Transport Masterplan.
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Additional funding for traffic facilities 2.5.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Successfully made submissions for various funding opportunities (ie Clark Road/High Street - raised threshold).
Parking Strategy and parking restrictions 2.5.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Referred various traffic and parking request to the Traffic Committee for consideration as per the Parking Strategy.
Technology improvements in parking management
2.5.2.2.2 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
On track. Assisted with completing all tasks associated with considering new parking management technologies.
Off street parking in DCP 2.5.2.4.1 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
NSROC Street Lighting Improvement Project 4.5.1.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Working with NSROC to improve street lighting in the North Sydney LGA.
Energy efficiency, compliance and operating cost of street lighting network
4.5.1.5.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
On track. Working with Next Energy Consultants to ensure Council operates an energy efficient, complaint, cost effect street lighting network.
Road Safety Action Plan 4.5.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
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North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
Fleet replacement schedule is on track. The truck fleet where possible is being replaced with hybrid vehicles. Fleet availability was above 99% for quarter.
Parking Meter System 2.5.2.2.3 Project 90% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Awaiting decision by Council on meter bay sensors and LPR system. This decision is expected in July 2012.
Off street car parks 2.5.2.2.4 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
This project is complete.
Variable message signs in car parks 2.5.2.2.5 Project 90% 30-Jun-12 01-Apr-12
Mapping
Social Soc QBL
Comments
The completion of this program is reliant upon the completion of the parking meter replacement program. A decision on the Parking meter replacement program is expected from Council at the July 2012 meeting.
Plant and fleet management PA21 Service 100%
Mapping
Governance Gov QBL
KPI Target Units Achieved Score 100 100 98 % 1 Vehicles, plant and equipment serviced in accordance with
schedule
99 100 98 % 2 Plant and equipment operation
100 100 100 % 3 Plant utilisation
100 100 100 % 4 Orders for identified plant replacements placed within the specified year
Comments
All targets met for servicing, repairs, lost production time, and replacement.
Commercial centres cleaning PA28 Service 100%
Mapping
Social Soc QBL
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KPI Target Units Achieved Score 100 100 100 % 1 Commercial areas cleaned in accordance with schedule
Comments
All paved areas cleaned in accordance with cleaning schedule.
Graffiti removal/management PA29 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 95 % 1 Graffiti removed within 3 working days of notification
Comments
All graffiti removed within council’s specified timeframe. Over the last financial year 3, 342 square metres of graffiti has been removed from private property across the LGA. Council's graffiti removal contract was renewed in June for a further 2 years.
Parking meter and stations management PA44 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 97 100 96 % 1 Up time for meters
98 100 96 % 2 Up time for parking stations
Comments
Up time for meters and car park equipment exceeded targets.
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Code Generic Name Performance Name Target Date
Start Date
5 Open Space and Environmental Services Division 98%
6.1 Aboriginal Heritage Office Dept/Function 100%
Performance Project/Service Target Date Start Date
Aboriginal heritage school and community education projects
North Sydney Council Operational Plan 2011/12 - 4th Quarter Review - 1 April-30 June 2012
72
Both programs have been growing successfully.
‘Greenroof’ rooftop and hard surface greening education program
1.1.2.7.1 Project 100% 30-Jun-14 01-Apr-12
Mapping
Environmental Env QBL
Catchment education program 1.2.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Grant project is being finalised in accordance with project plan. High priority water sensitive urban design projects have been identified.
Lobbying for sewage infrastructure improvements
1.2.1.6.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Met with representatives from SydneyWater to lobby for improved sewer infrastructure in Gore Cove water catchment.
Greenhouse Action Plan 1.3.1.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Final Energy Management Plan has been adopted by Council.
Energy conservation community education and capacity building projects
1.3.1.1.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Examples of programs conducted include the NSW Power Saver Program and a number of energy saving workshops being conducted at the Coal Loader Centre for Sustainability.
Community, business and school sustainability champions
1.3.1.10.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Sustainability Champions Awards completed.
Professional/regional local government cooperatives to address climate change
1.3.1.11.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
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Environmental Env QBL
Comments
Council staff actively involved in regional professional groups such as NSROC and the Sydney Coastal Councils group.
Local impacts of climate change lobbying 1.3.1.11.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Involved in professional groups such as SCCG who are involved in collaborative climate change adaptation projects, lobbying and developing position papers.
Water Management Plan 1.3.1.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Final Water Conservation Management Plan presented to Council.
Alternative technologies being reviewed on an ongoing basis. NSROC have formed a evaluation group to jointly tender for a Alternative Waste Treatment provider.
Lobbying for container deposit legislation and extended producer responsibility
1.3.1.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Ongoing lobbying through NSROC. Product stewardship legislation approved by Commonwealth Government and waiting on details involving local government.
Waste reduction community education programs
1.3.1.6.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Programs included green balcony gardening, composting, worm farming, no dig gardens, love food hate waste, material reuse workshops.
National Waste Recycling Week 1.3.1.6.3 Project 100% 30-Jun-14 01-Oct-11
Mapping
Environmental Env QBL
Comments
Program completed.
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Clean Up Australia Day 1.3.1.6.4 Project 100% 30-Jun-14 01-Jan-12
Mapping
Environmental Env QBL
This project is complete.
Household Chemical Collection program 1.3.1.6.5 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Program administered by State Government. The collection is advertised by Council on its website and ads in local papers.
e-waste collection service 1.3.1.6.6 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
This project is complete.
Public place recycling facilities 1.3.1.6.7 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Recycling facilities have been provided at high use areas. Bins are also provided at all public events hosted by Council.
NSROC State of Environment Regional Report
1.3.1.6.8 Project 100% 30-Jun-12 01-Jul-11
Mapping
Environmental Env QBL
Comments
Report completed.
Sustainable water, energy and waste reduction measures in Council's buildings
1.3.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Energy and Water conservation management plans completed.
Feasibility studies into energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library
1.3.2.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
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Cogeneration to be installed at the North Sydney Olympic Pool in 2012/13 financial year.
Funding for energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library
1.3.2.3.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Funding obtained through a $350K grant from the Federal Government.
Council energy, water consumption and waste production
1.3.2.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Examples includes the ecovision displays at the Coal Loader Centre, Council Chambers, Stanton Library and Works Depot that demonstrate real time energy and water consumption at the individual sites.
Retrofitting of local businesses for better environmental performance
2.2.3.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
CitySwitch Green Office and the Better Business Partnerships programs involve direct contact with local businesses in an effort to improve the environmental performance of businesses in North Sydney.
Undergrounding of powerlines 2.2.5.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Appropriate spans of underground cabling are being evaluated as submitted.
Bushland management PA01 Service 99%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 6 100 6 species 1 Threatened species and communities under active recovery
management (less than)
100 100 100 % 2 Bushland under active rehabilitation management
154 100 150 volunteers 3 Active Bushcare volunteers
648 100 300 hours 4 Bushcare volunteer hours
168 100 50 people 5 Attendance at Bushcare workshops and events
100 100 100 % 6 Bushfire management activities (% of identified for quarter)
Comments
All targets met.
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Tree preservation PA03 Service 100%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Applications responded to within 7 working days
Comments
Target was met.
Water quality monitoring PA07 Service 42%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Creek water quality condition compliance with ANZECC
guidelines
Comments
Target was met.
Environmental sustainability education PA08 Service 100%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 120 100 80 residents 1 Residents participating in sustainability programs
7 100 5 schools 2 Schools participating in greeNSchool program
120 100 30 businesses 3 Businesses participating in sustainability programs
Comments
All targets met.
Waste management PA09 Service 67%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 48 100 220.0 kg per person 1 Residential waste disposed to landfill per year (less than)
28 100 119.0 kg per person 2 Residential recyclables collected per capita per year (greater than)
6 30 19.0 kg per person 3 Residential greenwaste collected per capita per year (greater than)
69 87 60 % 4 Proportion of residential waste diverted from landfill per annum (greater than)
107 0 0 Trend 5 Percentage reduction in illegal dumping instances compared to same period last year
Comments
All targets met.
Council sustainability PA10 Service 89%
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KPI Target Units Achieved Score 1,102 100 2,181 tonnes 1 Council greenhouse gas emissions
3,033 69 4,411 kilolitres 10 Council water use - recycled stormwater
11,616 100 13,886 gigajoules 2 Council energy use - total
4,813 100 4,791 gigajoules 3 Council energy use - electricity
2,469 90 4,384 gigajoules 4 Council energy use - street lighting
1,989 24 483 gigajoules 5 Council energy use - gas
3,000 100 6,387 gigajoules 6 Council energy use - fuel
19,452 70 27,936 kilolitres 7 Council water use - total
16,150 100 23,131 kilolitres 8 Council water use - potable
269 68 394 kilolitres 9 Council water use - rainwater
Comments
All targets met. Council's overall water use is down due to lack of demand and seasonal variations.
Street cleaning PA22 Service 100%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Residential areas swept monthly
100 100 100 % 2 Commercial areas swept daily
100 100 100 % 3 Litter bins serviced in accordance with schedule
Comments
All targets met.
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Code Generic Name Performance Name Target Date
Start Date
6.3 Landscape Planning and Design Dept/Function 99%
Performance Project/Service Target Date Start Date
Centre for Sustainability 1.3.1.7.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
This project is complete.
Parks Plans of Management 1.4.1.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
The scheduled park plans of management that were due to be reviewed have been completed.
Public toilet amenities in parks and reserves refurbishment
1.4.1.1.4 Project 90% 30-Jun-13 01-Jan-12
Mapping
Environmental Env QBL
Design for Bon Andrews Oval Pavilion upgrade
1.4.1.1.9 Project 100% 30-Jun-12 01-Jan-12
Mapping
Social Soc QBL
Comments
Design completed and development approval attained.
Grant funding for relevant projects 1.4.1.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
A significant amount of success was achieved this financial year in attaining grant funding to assist with the delivery of projects.
Accessibility of capital works upgrades for change/toilet facilities
1.4.1.5.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
All facilities either designed or constructed have achieved substantial accessibility improvements in accordance with the Australian standard.
Additional public open space opportunities through redundant crown land uses
1.4.2.1.1 Project 100% 30-Jun-14 01-Jul-11
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Mapping
Environmental Env QBL
Comments
The last of the proposed RailCorp beautification leases was implemented within the last quarter. A new park as a result is now under construction opposite Waverton train station.
Open Space Provision Strategy 1.4.2.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Open Space Provision Strategy implemented, however no additional areas of open space acquired at this point.
Lease of land with potential for public use 1.4.2.3.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Leased a parcel of RailCorp land for public open space this quarter. The construction of a park on the land under our streets alive program is currently underway.
Offers by private owners who offer land as open space
1.4.2.3.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
No opportunities this quarter.
Dinghy storage facilities, pedestrian access and dedicated water access point for non-motorised craft
1.4.2.4.1 Project 100% 30-Jun-11 01-Jul-10
Mapping
Environmental Env QBL
Comments
Two dinghy storage areas completed this quarter. Folly Point and Tunks Park projects both successfully completed.
Landscape planning and design PA12 Service 100%
KPI Target Units Achieved Score 100 100 100 % 1 Designs and specifications for landscape planning and design
program completed (% of identified for quarter)
100 100 100 % 2 Landscape planning and design improvement projects completed on time and to adopted standard (% of identified for quarter)
Comments
The planning and design program was very successful this financial year.
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Code Generic Name Performance Name Target Date
Start Date
6.4 Mollie Dive Function Centre/Event Management Dept/Function 100%
Performance Project/Service Target Date Start Date
Visitor numbers to North Sydney during key events
3.2.2.2.1 Project 100% 30-Jun-14 01-Oct-11
Mapping
Economic Eco QBL
Comments
New Years Eve reached very high numbers of visitors to North Sydney and the event received much positive feedback to the Council. All Council operated events were well attended and received
North Sydney as a world-class conferences and events destination
3.2.2.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Major regional and sporting events in North Sydney
3.2.2.3.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
North Sydney Oval hosted a number of international first class women's cricket matches this year and two men's one day first class state fixtures.
State and national sporting titles 3.2.2.3.3 Project 100% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
North Sydney hosted a national sailing event on Sydney Harbour this financial year and first class cricket matches at North Sydney Oval.
Mollie Dive Function Centre PA47 Service 100%
Mapping
Economic Eco QBL
KPI Target Units Achieved Score 170 100 170 functions 1 Functions held in function centre
Comments
The Mollie Dive Function Centre achieved the target for number of events and achieved a positive financial position.
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Code Generic Name Performance Name Target Date
Start Date
6.5 North Sydney Olympic Pool Dept/Function 96%
Performance Project/Service
Recreational facilities maintenance and management PA15 Service 96%
0 100 0 n/a 4 Residents satisfied with North Sydney Olympic Pool
0 100 0 n/a 5 Residents satisfied with open space maintenance
Comments
KPI 2 - This is a 8.5% increase on the same period last year. - April: Even though above average rainfall was recorded, it ended up being the warmest start to April in 20 years. - May: Recorded below average rainfall, with 25 consecutive days without rain. - June: Was the wettest and coldest in 5 years. Overall Autumn did record above average rainfall with close to average temperatures. KPI 3 - Gym Memberships peaked at 465. Which was not too dissimilar to the same period last year. Projected income was close to target.
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Code Generic Name Performance Name Target Date
Start Date
6.6 Parks and Reserves Dept/Function 94%
Performance Project/Service Target Date Start Date
Canopy enhancement program 1.1.2.1.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Winter tree planting program is in progress and will continue into the new financial year.
Street Tree Strategy 1.1.2.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Street Tree Strategy continues to be implemented, with maximised street tree plantings and removal of over mature specimens.
Urban Forest Policy and Action Plan 1.1.2.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Urban Forest Policy and Action Plan adopted by Council in December 2011. Action plan continues to be implemented.
Irrigation systems within sportsfields 1.3.1.2.2 Project 100% 30-Jun-13 01-Jul-11
Mapping
Environmental Env QBL
Comments
Field 2 at Tunks Park has had some releveling works and Irrigation works completed. Tunks Park is due to be fully irrigated and re-levelled at the end of the Winter Season 2012.
Energy efficiency measures in lighting capital upgrades
1.3.2.2.2 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Energy efficient measures continue to be researched and implemented with any new projects or upgrades. Currently looking into better technology for the operation of sportsfield lighting at all grounds.
Ancillary facilities at sportsgrounds 1.4.1.1.11 Project 100% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
Ancillary facilities improvement program as scheduled for the current financial year has been completed.
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Cremorne Point Reserve 1.4.1.1.13 Project 50% 30-Jun-12 01-Apr-12
Mapping
Social Soc QBL
Comments
It was reported to Council that the project would not commence until 2012/13.
Lavender Bay Parklands Improvement Program (Foreshore Lighting)
1.4.1.2.1 Project 90% 30-Jun-13 01-Apr-12
Mapping
Social Soc QBL
Comments
This project has commenced however will not be completed by the end of the financial year 2011/12.
Street tree management PA02 Service 100%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Street trees maintained in accordance with schedule
Comments
The tree management teams continue to work through their 18 month cyclic maintenance regime.
All milestone one actions have been completed in the regional sports strategy as scheduled.
Private facilities for lease for public use 1.4.2.2.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
Council continues to seek opportunities to increase the public domain.
Recreation planning PA58 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Recreational planning projects completed (% of identified for
quarter)
Comments
The few recreational planning projects that were scheduled were completed this financial year including Fitness Trainer Code, Sportground facility upgrades and identified regional planning initiatives.
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Code Generic Name Performance Name Target Date
Start Date
6 Planning and Development Services Division 97%
7.1 Administration Services Dept/Function 100%
Performance Project/Service
Section 149 certificates (zoning information) PA24 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Section 149 certificates (zoning information) issued within 5
working days
Comments
927 Section 149 Certificates issued in the quarter.
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Code Generic Name Performance Name Target Date
Start Date
7.2 Development Services Dept/Function 87%
Performance Project/Service Target Date Start Date
Development assessment processes review recommendations
2.3.1.1.1 Project 80% 30-Jun-14 01-Jul-11
Mapping
Social Soc QBL
Comments
Review ongoing. Development Assessment Audit to commence in August 2012.
Improvements to business development approval processes
3.1.2.2.1 Project 80% 30-Jun-14 01-Jul-11
Mapping
Economic Eco QBL
Comments
Ongoing.
Development assessment PA34 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 151 100 0 Trend 1 Development applications received
125 100 0 Trend 2 Development applications determined
4 100 0 Trend 3 Number of construction certificates issued by Council
4 100 0 Trend 4 Number of occupation certificates issued by Council
2 100 0 Trend 5 Number of complying development certificates determined by Council
8 100 0 Trend 6 Number of building certificates determined by Council
59 100 0 Trend 7 Mean gross time (days) for DAs determined
44 100 0 Trend 8 Median gross time (days) for DAs determined
Comments
All applications determined within timeframes.
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Code Generic Name Performance Name Target Date
Start Date
7.3 Environmental Building and Compliance Dept/Function 99%
Performance Project/Service Target Date Start Date
Environmental audits of businesses 1.3.3.3.1 Project 100% 30-Jun-14 01-Jul-11
Mapping
Environmental Env QBL
Comments
All businesses including marinas, golf clubs, service stations, dry cleaners and boat storage premises have been inspected this financial year.
Operational environmental protection strategy
2.3.1.1.4 Project 90% 30-Jun-12 01-Jul-11
Mapping
Social Soc QBL
Comments
Review underway.
Noise and air quality monitoring PA11 Service 100%
Mapping
Environmental Env QBL
KPI Target Units Achieved Score 100 100 100 % 1 Environment and health requests responded to within 21 days
Comments
All noise and air quality monitoring queries responded to within 21 days.
Cooling tower inspections PA35 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Regulated premises inspected in accordance with schedule
Comments
36 premises inspected this quarter.
Food premises inspections PA36 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Food premises inspected in accordance with schedule
Comments
204 premises inspected this quarter.
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Skin penetration premises inspections PA38 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Skin penetration premises inspection requests responded to
within 21 working days
Comments
3 premises inspected this quarter.
Swimming pool inspections PA39 Service 100%
Mapping
Social Soc QBL
KPI Target Units Achieved Score 100 100 100 % 1 Swimming pool inspection requests responded to within 21
working days
Comments
3 premises inspected this quarter.
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Code Generic Name Performance Name Target Date
Start Date
7.4 Ranger and Parking Services Dept/Function 100%
Performance Project/Service Target Date Start Date
PA75 Council Meetings Council and Committee Meeting Business Papers and
Agendas Compliance 2011/12
Target
19 19
23
0.2 0
10
20
30
40
1st
Qua
rter
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA87 Call Centre Call Centre Average Wait Time (<secs) 2011/12
Target
81 81 81 80
0
20
40
60
80
100
1st
Qua
rter
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA87 Call Centre Call Centre First Time Call Resolution Rate (%) 2011/12
Target
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98 98 97 97
0
20
40
60
80
100
1st
Qua
rter
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA87 Call Centre Call Centre Telephone Calls Answered
and not Abandoned (%) 2011/12
Target
95 95 95 95
0
20
40
60
80
100
1st
Qua
rter
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA88 Counter Service Counter Service First Contact Resolution (%) 2011/12
Target
76 76
0
20
40
60
80
100
2nd
Qua
rter
4th
Qua
rter
PA89 Customer Requests Requests for Service Responded to
within defined Service Level (%) 2011/12
Note: 1st and 3rd Quarter data not available
Target
100
62
100
0
20
40
60
80
100
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA89 Customer Requests Correspondence Responded to within 10 Working Days
(%) 2011/12
Target
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3 3
0
3
0
1
2
3
4
1st
Qua
rter
2nd
Qua
rter
3rd
Qua
rter
4th
Qua
rter
PA103 Financial Services Current Ratio (>or= %) 2011/12
Note: 3rd Quarter data not available
Target
0
0.2
0.4
0.6
0.8
1
1st
Qua
rter
4th
Qua
rter
PA103 Financial Services Building and Infrastructure Renewal Ratio (> %) 2011/12
Note: 2nd and 3rd Quarter data not available
Target
1
0
1.5
0
1
2
3
4
1st
Qua
rter
2nd
Qua
rter
4th
Qua
rter
PA106 Revenue Services Rates and Charges Overdue (<%) 2011/12
Note: 3rd Quarter data not available
Target
ATTACHMENT TO G02 - 13/08/12 Page 107
Based on GL Report 06/08/2012 110%
Project or Program Current Estimate
Expenditure YTD 06/08/12
Comments / Status Funding Adjustments
Drainage WorksDrainage Program. Includes the CCTV inspection of the drainage system, Cleaning of identified blockages, repairs and upgrades to the drainage system.
$854,500 $954,837 2011/12 works complete. Approximately 22 individual projects completed. 350 pipelines (6km) CCTV inspected and 90 pipelines (1.4km) cleaned or repaired as required.
Footpath Footpath Reconstruction Program includes 6 projects and 5 backup jobs.
$465,400 $450,527 Program complete including 2 of the backup projects.
Marine StructuresSea Walls & misc Marine Structures $942,208 $944,329 2011/12 Works Complete. Additional works at Kesterton Park
completed - funding to be brought forward from 2012/13 budget.
Miscellaneous Structures ProgramRetaining wall program has been finalised. A number of projects have been identified for design and repair.
$189,630 $190,051 Projects in Elamang Street, Green Street, Kareela Road, Kirribilli Avenue and Milson Road complete.
Parking MetersParking Meter installation and upgrade $4,030,000 $79,702 Tenders for the On-Street Parking Management System have
been evaluated. Council has requested that the awarding of the contract be deferred and the enforcement system go back on public exhibition and comments are sought from Civil Liberties Council. Subsequently, we are not expecting to award any part of this contract before the end of the 4th Quarter. Balance of the budget will need to be carried forward.
Engineering & Property Services2011/2012 Capital Works Program 4th Quarter Report
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Based on GL Report 06/08/2012 110%
Project or Program Current Estimate
Expenditure YTD 06/08/12
Comments / Status Funding Adjustments
Engineering & Property Services2011/2012 Capital Works Program 4th Quarter Report
Roads and Street FurnitureRoad Pavement Program includes 22 individual projects
$1,951,550 $1,849,458 Program to be completed by May 30 2012
Bus Shelter Upgrades $47,032 $18,134 Work to be completed in fourth quarter 2012. Street Furniture Program.Program consisted mainly of fencing upgrades.
$344,520 $418,903 Street Furniture Program completed.
Streetscape WorksNorth Sydney CBD $2,272,356 $726,978 There are continuing delays obtaing RTA approval for the Miller St
Layout. The program of works was adjusted to accommodate these delays. Works on Little Walker St, Pacific Hwy and Mount St were reprioritised and will be undertaken prior to the Miller St works. Mount Street has been completed. Little Walker Street is 95% complete awaiting delivery of the new light poles. Miller St is now programed to comence in 2012/13 pending RTA approval. Miller Street budget to be carried over.
Other Street Scape Works $235,000 $62,505 Underawning lighting for Neutral Bay completed. Cammeray will be completed in July 2012. Stages 2 and 3 in Cremorne scheduled for completion in 1st Quarter 2012/13.
Crows Nest Mainstreet $742,849 $290,983 Burlington Street upgrade placed on hold pending the joint redevelopment of the Alexander St Parking Station & adjacent Woolworths site. Ausgrid/EA have agreed to relocate the Ernest Place substation kiosk to the rear of Baptist Church on a proposed 50/50% share basis with Council.Stage 2 Ernest Place Upgrade works scheduled to commence 1st Quarter 2012/13. Council exhibited shortlisted designs for 'gateway elements' to either end of Ernest Place in 4th Quarter. Application for renewal of Mainstreet Levy in July 2013 approved by IPART.
Neutral Bay Mainstreet Program $288,778 $56,490 Stage 4 underawning lighting completed 4th Quarter. Feature lighting concept and shared zone for Young Lane being designed and Traffic Management Plan is being prepared. Application for renewal of the Mainstreet Levy in July 2013 has been approved by IPART
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ATTACHMENT TO G02 - 13/08/12 Page 109
Based on GL Report 06/08/2012 110%
Project or Program Current Estimate
Expenditure YTD 06/08/12
Comments / Status Funding Adjustments
Engineering & Property Services2011/2012 Capital Works Program 4th Quarter Report
Bike & Pedestrian Facilities program. Includes bike strategy facilities, Walking maps, pedestrian safety projects.
$100,564 -$10,467 50:50 grant funding from RMS for 2 bike facility projects - designs completed. Consultation and referral to Active transport Sub-Committee and Traffic Committee for approval prior to construction. Projects will need to be carried forward to 2012/13.
Traffic Facilities program. Includes various traffic calming and pedestrian facility projects. Including Christie St Traffic Lights
$446,060 $158,628 Council awaiting RMS approval of 3rd design for pedestrian lights at Christie St. Traffic Facilities have been designed. Some facilities have been complted. Due to the lengthy Community Consultation process, some projects will need to be carried forward to 2012/13 financial year.
Car ParksAlexander Street Carpark Redevelopment $251,000 $283,176 Council approved facades concepts and resolved to lodge
application with DLG seeking approval to enter into a PPP with Woolworths. Woolworths/Fabcot preparing a fresh Planning Proposal.
Parraween St Cremorne Mixed Use Concept
$169,870 $293 The deferral of the "special use " zones from the DLEP 2010 has delayed progress on preparing the development application for the site. Planning Proposal prepared for exhibition 1st Quarter 1012/13.
Replacement of Parking Control Equipment.
$32,491 $66,829 Installation complete.
Car Park Barrier Upgrade. The barriers need to be upgraded around the edges of the car parks.
$0 $0 Holterman Street completed. Alexander Street Car Park work awaiting outcome of redevelopment proposal.
Variable Message Parking Guidance Signage
$200,000 $9,790 Trial sign installed in Ridge Street. Tenders expect to be called in June 2012.
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Based on GL Report 06/08/2012 110%
Project or Program Current Estimate
Expenditure YTD 06/08/12
Comments / Status Funding Adjustments
Engineering & Property Services2011/2012 Capital Works Program 4th Quarter Report
Community FacilitiesProgram works include; improvements at Family Day Care and Crows Nest Centre
$334,761 $342,157 Lift modernisation work was completed by ThyssenKrupp at Crows Nest Centre. Toilets refurbishment work at the Crows Nest Centre completed for level 2 and toilet in level 1.
Rental PropertiesProgram includes, continued works on properties leased to Lower North Shore Community Housing, 43-51 Ridge Street, 232 Miller Street and 53-57 Ridge Street.
$237,592 $156,448 Re-painting at 53-57 Ridge Street has been completed. All repainting work in this program has been completed.
Council PremisesProjects include Council Chambers offices internal repainting and building refurbishment, solar PV system at Wyllie Wing, toilets upgrade at the Parks Depot.
$623,641 $392,045 Solar PV system completed at the Wyllie Wing with very good outcome. Parks Depot toilet upgrade has been completed. Solar PV system at the Central Depot also completed.
Council Depot modifications to water recycling system.
$165,000 $145,904 Additional funding required for recycling water and to rectify old windows.
Olympic Pool Repair Works $50,000 $51,929 Scheduled repair work completed. Other waterproofing work completed as planned.
Summary Position $14,974,802 $7,639,630
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