Decision Makers Round Table: Surviving the Economic Downturn Daryl Tilley Director of IT Services Ingham Intermediate School District [email protected].

Decision Makers Round Table: Surviving the Economic

DownturnDaryl Tilley

Director of IT ServicesIngham Intermediate School District

[email protected]

Sponsored by MACUL SIGTech

Why Are We Here?

• What’s the big deal?

The Oxymoron

• More with Less

Money saving ideas

Effort saving ideas

The Value of Adding Value

Low Hanging Fruit

• Managed Print Services Leverage “free” vendor consolidation studies

• Reduce Desktop Costs Energy policy Adjusted replacement schedule Refurbished computers Alternatives

• nComputing• iPads and Androids

More Low Hanging Fruit

• Consolidated Purchasing Hardware, software, and services

• Free and Open Source Software/Systems Asterisk, Google Apps, OpenOffice, etc

• Offshoring Services to the “Cloud” Google Apps, Office 365 (aka Live@Edu)

• Get Affordable Help Free/paid internships Shared personnel or services

Even More Low Hanging Fruit

• Leverage Shared Intelligence What are your neighbors doing? What is your ISD doing? What can you do together? State TechC List

• Standards vs. Suites

• Other Ideas?

More Challenging Harvesting

• Managed Network Services

• Server Virtualization

• Shared Storage

• Data Center Consolidation

• Desktop and Application Virtualization

• Other Ideas?

Leveraging Existing Resources

• What can you do with: Your ISD/ESA and/or REMC Neighboring schools Other agencies

• Government• Local business• Higher Ed

Vendors

• Other Ideas?

Maximizing Resources

• Bartering Your expertise and services for those you need

• Shared Internship Offload the overhead

• Shared Staffing Suggest a partial cut over a full FTE

• Pool Capital Look for ad hoc chances to combine resources

• Other Ideas?

Optimizing Resources

• Managed Systems and Methodologies ITIL, CMM, MIOM Use a methodology or hybrid structure

• Procedures Documented, repeatable processes

• Policies Clearly defined, board supported policies

• Host a Technology Services Audit

• Other Ideas?

Do I Add Value?

• Ask Yourself Two Questions What is your organizations core business? How do/can I add value to our mission and

vision?

• Enhance Your Existing Value Create an SLA and use to: Leverage Your Work Order System

• Customer satisfaction surveys• Workload metrics

Adding Value

• Create/Support Project Selection Criteria Use to make data based decision on initiatives Use to inform as to the value and outcomes

• Apply Criteria to Ongoing Work Check progress and outcomes Strategic abandonment

• Project Management

• Process Engineering

Adding Value

• ROI Cost of project years 1-x vs. current costs or

anticipated income

• VOI Measure non-fiscal impact

• CBA

• TCO Up front plus ongoing costs

• Other?

Adding Value

• It’s All About the Data MiSchoolData, RDI, RtI, MiBLSI, TSDL, … Data driven decisions and accountability are the

new norm Take the time to understand “Why”

• Share Your Own Metrics Work Order system loads and surveys Projects and timelines SLA

Value Proposition

• Support data analysis with tools and expertise

• Get involved in the curriculum conversation

• When the big ticket savings are exhausted, look for a higher volume of small savings

• Focus on outcomes and accountability

• Market what you do

• Offload what you can

• Pick the low hanging fruit

• Stretch yourself into the value adds

Questions and Comments