Debunking the ‘learner centric’ myths of L&D

Business Transformation Through Learning Innovation

L E A R N E R C E N T R I C – B I G N E W S ?

“LEARNER CENTRIC IS IMPORTANT”

DELIVER TRAININGSUPPORT LEARNING

SOCIALSELF-DIRECTED

T E C H N O L O G Y C O N T R I B U T I N G

90%LOOKING TO BOOST

LEARNER ENGAGEMENT

THROUGH TECHNOLOGY

Improved Flexibility

Improved Access

“

Jane Hart, C4LPT

The Web is changing the way we learn…. enabling us to become autonomous in what, how and when we learn. This means that many individuals, as well as teams, now have the ability to solve their own learning and performance problems more easily and more quickly than before…….big opportunity for L&D to act as Consultants to the business and adopt a role that involves advising and supporting teams and individuals how to manage their own learning – rather than doing it FOR THEM.

4 MYTHSABOUT LEARNER CENTRIC L&D STRATEGIES

myth/mɪθ/noun

a widely held but false belief or idea.

Myth 1

“We provide more choices”

Myth 2

“We personalise learning”

Myth 3

“We welcome contributions”

Myth 4

“We are adapting for our millennials”

REPORTING THAT

LEARNERS AND

MANAGERS ARE

FAILING TO

THE TRUTH IS…

THREE

FIV

EOUT OF

ENGAGE

WHO IS IN CONTROL?

THE WORLD OF WORK IS CHANGING

LOOK AT LEARNER CENTRICITY WITH FRESH EYES

here are some mind blowing facts about learners…

5000+ learners

Towards MaturityLearner Voice

private and public sector 40% in senior or line management

50% been in role >5 years80% knowledge workers

KILLER FACT 1

70% WEB SEARCHES

65% ONLINE PERFORMANCE SUPPORT

48% INTERNAL NETWORKS AND COMMUNITIES

42% ACCESSING LEARNING VIA MOBILE DEVICE

31% E-LEARNING (VS. 17% CLASSROOM COURSES)

TECHNOLOGY PLAYS A KEY ROLE, REGARDLESS OF AGE

“ESSENTIAL OR VERY IMPORTANT”

KILLER FACT 2

89% SAY

COLLABORATION IS VITAL

80% HAPPY TO SHARE

WHAT THEY KNOW

55% ARE MOTIVATED BY

TECH THAT ALLOWS THEM TO

COLLABORATE AND SHARE

LEARNERS ARE

WILLINGTO S

HA

RE

KILLER FACT 3

82% WANT TO LEARN AT

THEIR OWN PACE

55% LEARN ON THE GO

43% LEARNING AT

WEEKENDS

LEARNERS WANT CONTROL

KILLER FACT 4

BARRIERS TO LEARNING ONLINE ARE NOT AS HIGH AS WE THINK

L&D teams are TWICE as likely to report barriers than their staff…

37% LACK OF TIME

30% CAN’T FIND WHAT THEY NEED

30% IRRELEVANT CONTENT

TOP BARRIERS:

KILLER FACT 5

79% SAY SUPPORT FROM

MANAGER ESSENTIAL

ONLY 33% DISCUSS

OBJECTIVES

MANAGERS ARE VITAL

LEARNERS NEED HELP WITH

HOW TO FIND WHAT THEY

NEED – THEY KNOW WHAT

THEY’RE LOOKING FOR

KILLER FACT 6

KILLER FACT 7

OVER 50S MORE

LIKELY TO RATE

CLASSROOM AS A

USEFUL OPTION

THERE IS NO SIGNIFICANT DIFFERENCE WITH AGE

BUILDING A CUSTOMER ACTIVATED LEARNING STRATEGY

CustomerActivatedLearning

GR

OU

ND

UP

WA

RD

S

U N D E R S TA N D I N GRESPONDINGAND

NEW WAYSWORKING

COMMUNICATINGDRIVEN FROM THE

AND

TO

OF

TOP DECK COMPANIES ARE DOING THIS

97%

5 TOP DECK IDEAS TO HELP YOU DEVELOP A

CUSTOMER ACTIVATED LEARNING STRATEGY

Listen moreFacilitate clearlyDesign appropriatelyRespond fasterCommunicate powerfully

THIS STUFF WORKS

3X LIKELY TO SEE IMPROVED PRODUCTIVITY & APPLICATION

2X LIKELY TO RESPOND FASTER & SUPPORT CHANGE

Improved application of learning in the

workplace

Faster response to changing business

conditions

Increased productivity on the job

TOP DECK Average

TAKE ACTION TODAY

Stand 88 – Come talk to us

FREE resource pack – summary from LT15

Benchmark with TM:- Identify areas to focus on- Accelerate business performance

Listen to Learners – Get your Learner Voice

Business Transformation Through Learning Innovation

Contact us for a FREE consultation or information:

T: +44 (0) 208 542 2331

E: [email protected]

www.towardsmaturity.org/mybenchmark