Next Level Business Development Inc. “Business Science Evolved” Michael T. Sobus, Ph.D. Founder, President Strategy Development, Professional Business Coaching and Training Mike Sobus [email protected] 978-278-5541 Presented by the Dealing With Difficult Customers
How to deal with difficult customers. Three strategies for having fewer difficult customers- attract fewer, institute a velvet rope policy to only let some in, and
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Next Level Business Development Inc.
“Business Science Evolved”
Michael T. Sobus, Ph.D.Founder, President
Strategy Development, Professional Business Coaching and Training
Over 28 years as a successful business executive with proven experience in marketing, sales, team leadership, management, training, product development, HR, business startups and business turnarounds. Managed multi-million dollar customers including, GE, Miller Brewing, Abbott, Asahi. SAB, and DuPont to name a few and opened new $multi-million markets in Japan, Korea, South Africa, and Eastern Europe including Hungary and Bulgaria. Managed new product development and roll out of $7 million beverage addititive.
4Most Important ThingsTo Know About YourBusiness Coach:
1 Successful Business Executive (1983 to Present)
Mike Sobus
Schedule Your “Cash & Customers Strategy Session” Today!
+1 (978) 278- 5541http://www.nextlevelbizdv.com
2International Business Builder and Turnaround Leader (1983 to 2007)
Responsible for building from scratch In just three years a $30 million Specialty Chemical Business for a European-based Joint Venture. Hired and managed a multi-cultural team of 35 professionals in 5 countries, was responsible for the completion of 2 multi-million dollar manufacturing facilities on-time and on-budget and opened highly profitable markets in Easter Europe and Africa. Led the turn-around of a $12 million nanoparticles business from a loss of $1. 2 million to a net profit of $1.3 million in just 3 years. Championed product development and opening of markets in Asia to fuel the turnaround.
Successful Business Executive (1983 to Present)
4Most Important ThingsTo Know About YourBusiness Coach:
1Mike Sobus
Schedule Your “Cash & Customers Strategy Session” Today!
+1 (978) 278- 5541http://www.nextlevelbizdv.com
2 International Business Builder and Turnaround Leader (1983 to 2007) Mike Sobus
Ph.D. in Chemistry from University of Maryland, M.Div. from Weston School of Theology and Graduate of Executive Management Program at University of Pennsylvania, Wharton School of Business. In 2008 founded Next Level Business Developmentlicensed and accredited by the Professional Business Coaches Alliance where he remains an active member sharing cutting-edge strategies and proprietary secrets with more than 100 business coaches throughout North America.
Successful Business Executive (1983 to Present)
4Most Important ThingsTo Know About YourBusiness Coach:
1Mike Sobus
Schedule Your “Cash & Customers Strategy Session” Today!
+1 (978) 278- 5541http://www.nextlevelbizdv.com
2 International Business Builder and Turnaround Leader (1983 to 2007) Mike Sobus
Happily married and shares the now empty nest with Tank, the cocker spaniel, Moo, the short-hair cat, and any number of fish. Voracious reader of titles on business leadership and management, investing, politics, economics, philosophy, and ethics. Avid pro sports fan who listens to sports radio and recovering golfer. Enjoys Classical Music, exercise, trying to grow things in the garden and fine dining! Guilty pleasures: Tanquary Martinis and arguing politics.
4 All Around Nice Guy. (?? to Present)
A Little About Me
$3 million
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Strategy Development, Professional Business Coaching and Training
Why is Selling to Existing Customers Important?• Revenue
• Customer Service Institute – 65% of business comes from existing customers
• Technical Assistance Research Programs Institute – 91% of dissatisfied customers don’t return – AND tell seven people!
• Harvard Business Review – Increasing customer retention from 10% to 15% can double revenue.
• Cost
• Customer Service Institute – It costs 5X more to get new clients than to keep an existing one
• Longevity
• National Federation of Independent Businesses (NFIB) – 3-Year study proved that businesses that focused on service were more likely to survive than those who emphasized price or product
Strategy Development, Professional Business Coaching and Training