De klant is de baas (zo niet, dan toch)

Page 1 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/1.jpg' width='140' height='200' /> De klant is de baas! zo niet, dan toch

Page 2 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/2.jpg' width='140' height='200' /> Ros spel en hobby

Page 3 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/4.jpg' width='140' height='200' /> Page 5 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/5.jpg' width='140' height='200' /> Page 6 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/7.jpg' width='140' height='200' /> De klant is de baas

Page 8 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/8.jpg' width='140' height='200' /> We leven in een netwerk samenleving!

Page 9 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/9.jpg' width='140' height='200' /> Page 10 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/10.jpg' width='140' height='200' /> Page 11 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/11.jpg' width='140' height='200' /> Page 12 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/12.jpg' width='140' height='200' /> Welke toegang verleen ik als

bedrijf ?

Page 13 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/13.jpg' width='140' height='200' /> Page 14 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=14' data-page='14' class='cut-thumb lazyload' alt='Page 14: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/14.jpg' width='140' height='200' /> Page 15 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=15' data-page='15' class='cut-thumb lazyload' alt='Page 15: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/15.jpg' width='140' height='200' /> Page 16 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=16' data-page='16' class='cut-thumb lazyload' alt='Page 16: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/16.jpg' width='140' height='200' /> Page 17 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=17' data-page='17' class='cut-thumb lazyload' alt='Page 17: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/17.jpg' width='140' height='200' /> ? Wat is het service niveau

Page 18 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=18' data-page='18' class='cut-thumb lazyload' alt='Page 18: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/18.jpg' width='140' height='200' /> Page 19 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=19' data-page='19' class='cut-thumb lazyload' alt='Page 19: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/19.jpg' width='140' height='200' /> Page 20 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=20' data-page='20' class='cut-thumb lazyload' alt='Page 20: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/20.jpg' width='140' height='200' /> Hoe automate ik gemak ?

Page 21 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=21' data-page='21' class='cut-thumb lazyload' alt='Page 21: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/21.jpg' width='140' height='200' /> Page 22 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=22' data-page='22' class='cut-thumb lazyload' alt='Page 22: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/22.jpg' width='140' height='200' /> Page 23 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=23' data-page='23' class='cut-thumb lazyload' alt='Page 23: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/23.jpg' width='140' height='200' /> Page 24 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=24' data-page='24' class='cut-thumb lazyload' alt='Page 24: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/24.jpg' width='140' height='200' /> Everything commodity

Page 25 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=25' data-page='25' class='cut-thumb lazyload' alt='Page 25: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/25.jpg' width='140' height='200' /> B2B? B2C? B2H!

H2H! !

Page 26 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=26' data-page='26' class='cut-thumb lazyload' alt='Page 26: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/26.jpg' width='140' height='200' /> Page 27 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=27' data-page='27' class='cut-thumb lazyload' alt='Page 27: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/27.jpg' width='140' height='200' /> Aandacht smaakt beter!

Page 28 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=28' data-page='28' class='cut-thumb lazyload' alt='Page 28: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/28.jpg' width='140' height='200' /> Just as dollars are the currency

of our economy,

attention is the currency

of our relationships.

Page 29 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=29' data-page='29' class='cut-thumb lazyload' alt='Page 29: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/29.jpg' width='140' height='200' /> Page 30 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=30' data-page='30' class='cut-thumb lazyload' alt='Page 30: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/30.jpg' width='140' height='200' /> Page 31 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=31' data-page='31' class='cut-thumb lazyload' alt='Page 31: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/31.jpg' width='140' height='200' /> Page 32 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=32' data-page='32' class='cut-thumb lazyload' alt='Page 32: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/32.jpg' width='140' height='200' /> Page 33 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=33' data-page='33' class='cut-thumb lazyload' alt='Page 33: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/33.jpg' width='140' height='200' /> Page 34 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=34' data-page='34' class='cut-thumb lazyload' alt='Page 34: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/34.jpg' width='140' height='200' /> Page 35 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=35' data-page='35' class='cut-thumb lazyload' alt='Page 35: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/35.jpg' width='140' height='200' /> If in doubt, act human*

*Seth Godin

Page 36 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=36' data-page='36' class='cut-thumb lazyload' alt='Page 36: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/36.jpg' width='140' height='200' /> De klant is de baas

Page 37 <img data-url='document/de-klant-is-de-baas-zo-niet-dan-toch.html?page=37' data-page='37' class='cut-thumb lazyload' alt='Page 37: De klant is de baas (zo niet, dan toch)' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022052623/559b12d31a28ab9c498b47e5/html5/thumbnails/37.jpg' width='140' height='200' /> TNX!

De klant is de baas (zo niet, dan toch)

Business