INTERNSHIP REPORT 39, quaid-e-azam industrial estate Kot lakh patt, Lahore. Presented by: Rana Shoaib Anwer CIIT/FA09-MBA-123/LHR Submission date: 27-09-2010 Presented to: Ma’m Marryam Jahangir Assistant Professor COMSATS INSTITUTE OF INFORMATION AND TECHNOLOGY 1 COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
INTERNSHIP REPORT
39 quaid-e-azam industrial estate
Kot lakh patt Lahore
Presented byRana Shoaib Anwer
CIITFA09-MBA-123LHRSubmission date
27-09-2010Presented to
Marsquom Marryam JahangirAssistant Professor
COMSATS INSTITUTE OF INFORMATION AND TECHNOLOGY
Department of Management SciencesJinnah campus Defense road off raiwind road Lahore
1COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To my parents whose unconditional love amp support helped me in making this report
To my teachers who always guide me through out my studies
To my siblings for their gentle encouragement amp valuable support
Also my dear mother for supporting me through out my tenure of learning as well as
praying for my success through out my life and also in my future
Her prayers today make me so proud also my dear father for supporting me
financially all my life fulfilling my basic necessaries as well as luxuries of life I am
thankful to my parents for their support through out my study career Today what I
HOW BREAD IS MANUFACTUREDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip43
PROCESS ANLAYSIShelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip46
HUMAN RESOURCE INFORMATIONhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip50
LEARNING AS A STUDENT INTERNa Dutiesb Accomplishmentsc New Knowledge Acquiredd Problems Encounteredhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip56
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
To my parents whose unconditional love amp support helped me in making this report
To my teachers who always guide me through out my studies
To my siblings for their gentle encouragement amp valuable support
Also my dear mother for supporting me through out my tenure of learning as well as
praying for my success through out my life and also in my future
Her prayers today make me so proud also my dear father for supporting me
financially all my life fulfilling my basic necessaries as well as luxuries of life I am
thankful to my parents for their support through out my study career Today what I
HOW BREAD IS MANUFACTUREDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip43
PROCESS ANLAYSIShelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip46
HUMAN RESOURCE INFORMATIONhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip50
LEARNING AS A STUDENT INTERNa Dutiesb Accomplishmentsc New Knowledge Acquiredd Problems Encounteredhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip56
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
HOW BREAD IS MANUFACTUREDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip43
PROCESS ANLAYSIShelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip46
HUMAN RESOURCE INFORMATIONhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip50
LEARNING AS A STUDENT INTERNa Dutiesb Accomplishmentsc New Knowledge Acquiredd Problems Encounteredhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip56
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
This internship report is made to understand experience and to explain the practical
knowledge that as internee how much I have learn during my internship It also
explains how the company operations are conducted to convert raw material into
finished form at production units of organizations In this report I mainly focus the
SWOT analysis Marketing strategy competitive strategy and organizational
behavior It also explains my duties as internee and the knowledge that I have
acquired during internship
After the completion of internship program internship report has been
prepared just in accordance with the practical exposure In preparing this report I
have put all of my best efforts and tried my level best to give maximum knowledge
Despite all of my coherent efforts I do believe that there will always be a room for
improvement in the efforts of learner like me
4COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
I am very thankful to ALLAH ALMIGHTY who has given us the power and ability to
think and judge the matters and then to make use of these blessed abilities My
respected teacher Madam MARYAM JAHANGIR is the only source who directed
me to apply my abilities in the required directions Her vast knowledge and very
useful advices enabled me to do my best during my internship and brighten the
name of the COMSATS Institute of Information Technology Lahore
I would also like to thank MR GHULAM HUSSAIN (Chairman) Mr NISAR ASHRAF (BRAND MANAGER) and Mr YASIR SANDHU (Marketing Coordinator) of DAWN
BREAD GROUP to provide me a chance to work in the company to acquire
knowledge and test my skills
5COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
EXECUTIVE SUMMARY
The bread industry in Pakistan has seen many changes in the last twenty-five
Years It has emerged as a small-scale bakery processing industry to numerous
industrial bread making units all over Pakistan The bread industry in Pakistan
Is flourishing very quickly and bread products are gaining much popularity
Bread has been accepted as a popular substitute of rice naan chappati
paratha Currently 5 of the total population of Pakistan consumes packaged
bread The major factors for such a low percentage of people consuming bread are
mostly economical and cultural Pakistani diet consists of many substitutes for bread
which are cheaper and preferred over bread by a majority of the
population
Exports
Pakistan is exporting different products to different countries in which there is some
portion of exports consist of bakery products In 2009 the export of Pakistan is of
$1787 billion 2009 the pakistan is exporting bakery products to many countries The
main countries to which pakistan is exporting bakery products are USA Canada UK Norway Japan Singapore Australia UAE Saudi Arabia
6COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
South AfricaBut the major export of Pakistan bakery products is to USA
IMPORTS
The total import of Pakistan in the year 2009 is $2831 billion in 2009 in which there
is some part of bakery machinery Pakistan import of bakery products are very low
very few brands of dairy products are imported from different countries
But the import of bakery machinery is very high Most of the machinery related to
bakery is imported from different countries the main countries from which pakistan is
importing bakery machineries are
USA Canada Switzerland China
The main bakery products which Pakistan importing is the bread machinery the other bakery machinery which the Pakistan is importing are the followings
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
I am very thankful to ALLAH ALMIGHTY who has given us the power and ability to
think and judge the matters and then to make use of these blessed abilities My
respected teacher Madam MARYAM JAHANGIR is the only source who directed
me to apply my abilities in the required directions Her vast knowledge and very
useful advices enabled me to do my best during my internship and brighten the
name of the COMSATS Institute of Information Technology Lahore
I would also like to thank MR GHULAM HUSSAIN (Chairman) Mr NISAR ASHRAF (BRAND MANAGER) and Mr YASIR SANDHU (Marketing Coordinator) of DAWN
BREAD GROUP to provide me a chance to work in the company to acquire
knowledge and test my skills
5COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
EXECUTIVE SUMMARY
The bread industry in Pakistan has seen many changes in the last twenty-five
Years It has emerged as a small-scale bakery processing industry to numerous
industrial bread making units all over Pakistan The bread industry in Pakistan
Is flourishing very quickly and bread products are gaining much popularity
Bread has been accepted as a popular substitute of rice naan chappati
paratha Currently 5 of the total population of Pakistan consumes packaged
bread The major factors for such a low percentage of people consuming bread are
mostly economical and cultural Pakistani diet consists of many substitutes for bread
which are cheaper and preferred over bread by a majority of the
population
Exports
Pakistan is exporting different products to different countries in which there is some
portion of exports consist of bakery products In 2009 the export of Pakistan is of
$1787 billion 2009 the pakistan is exporting bakery products to many countries The
main countries to which pakistan is exporting bakery products are USA Canada UK Norway Japan Singapore Australia UAE Saudi Arabia
6COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
South AfricaBut the major export of Pakistan bakery products is to USA
IMPORTS
The total import of Pakistan in the year 2009 is $2831 billion in 2009 in which there
is some part of bakery machinery Pakistan import of bakery products are very low
very few brands of dairy products are imported from different countries
But the import of bakery machinery is very high Most of the machinery related to
bakery is imported from different countries the main countries from which pakistan is
importing bakery machineries are
USA Canada Switzerland China
The main bakery products which Pakistan importing is the bread machinery the other bakery machinery which the Pakistan is importing are the followings
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
EXECUTIVE SUMMARY
The bread industry in Pakistan has seen many changes in the last twenty-five
Years It has emerged as a small-scale bakery processing industry to numerous
industrial bread making units all over Pakistan The bread industry in Pakistan
Is flourishing very quickly and bread products are gaining much popularity
Bread has been accepted as a popular substitute of rice naan chappati
paratha Currently 5 of the total population of Pakistan consumes packaged
bread The major factors for such a low percentage of people consuming bread are
mostly economical and cultural Pakistani diet consists of many substitutes for bread
which are cheaper and preferred over bread by a majority of the
population
Exports
Pakistan is exporting different products to different countries in which there is some
portion of exports consist of bakery products In 2009 the export of Pakistan is of
$1787 billion 2009 the pakistan is exporting bakery products to many countries The
main countries to which pakistan is exporting bakery products are USA Canada UK Norway Japan Singapore Australia UAE Saudi Arabia
6COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
South AfricaBut the major export of Pakistan bakery products is to USA
IMPORTS
The total import of Pakistan in the year 2009 is $2831 billion in 2009 in which there
is some part of bakery machinery Pakistan import of bakery products are very low
very few brands of dairy products are imported from different countries
But the import of bakery machinery is very high Most of the machinery related to
bakery is imported from different countries the main countries from which pakistan is
importing bakery machineries are
USA Canada Switzerland China
The main bakery products which Pakistan importing is the bread machinery the other bakery machinery which the Pakistan is importing are the followings
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
South AfricaBut the major export of Pakistan bakery products is to USA
IMPORTS
The total import of Pakistan in the year 2009 is $2831 billion in 2009 in which there
is some part of bakery machinery Pakistan import of bakery products are very low
very few brands of dairy products are imported from different countries
But the import of bakery machinery is very high Most of the machinery related to
bakery is imported from different countries the main countries from which pakistan is
importing bakery machineries are
USA Canada Switzerland China
The main bakery products which Pakistan importing is the bread machinery the other bakery machinery which the Pakistan is importing are the followings
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
CHALLANGESTo get maximum outcome from quota free regime all out maxima efforts are needed
to boost bakery exports and heap up access to the international markets In the
context of boosting the exports the State Bank of Pakistan has introduced three
facilities based schemes for the benefits of exporters which are Foreign Currency
Export Financing Scheme (FCEFS)
Political Risk Guarantee Scheme (PRGS)
Export Guarantee Scheme (EGS)
The bank would provide 210 days credit facility to exporters for South America as
compared to 120 days credit facility to other markets
8COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
HYDERABAD OFFICEFarheen Foods CoG5 - A SITEHyderabad Tel 92-221-880800Fax 92-221-880355E-mail hyderabaddawnbreadcom
NO OF EMPLOYEES10
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
1500 plus
LEGAL ADVISOR
Mr M ATIF JAVED Khan AdvocateChamber No 6 District Court LAHORE
BANKERS TO THE COMPANY ABN AMRO BankAllied Bank of Pakistan LimitedAskari Commercial Bank LTDCiti bank NACrecent commercial BankFaysal Ban LTDHBLHabib Bank AGZURICUnited bank LTD
INTRODUCTION OF DAWN BREAD
11COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Dawn Bread a name that has come to signify quality and
freshness in bread products A success story that was writ ten by a
family that is committed to honest to goodness enterprise and
concerned with the prosperity of the country The enterprise which
made a humble beginning 25 years back has grown to capture 40 of
the consolidated market share of all bread products in the country a
fact that speaks volumes about the credibil i ty of the company and its
products
Prior to the establishment of Dawn Bread the largest producer of
bread products was the public sector However this sector could not
cope with the demands of the consumer and this when perceiving a
change in the eating habits of Pakistanis Dawn Bread was envisioned
Even in the worst of t imes our commitment is to deliver our
products 365 days per year This commitment mentioned under the
constant threat of war overwhelming poverty and civi l unrest helped
the bakery not only survive a tumultuous 25 years in the baking
business but thrive
HISTORY OF DAWN BREAD
Dawn Bread was established in 1981 beginning with the plant in
Karachi commissioned in October 1981 Dawn Bread built-up a 12
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
reputation for freshness quality and taste Creating awareness plus a
demand for bread products the second plant was commissioned in
Islamabad in January 1985 Nothing succeeds l ike success so next
came the plant in Hyderabad in January 1987 a year that was to
witness the establishment of another plant at Lahore in November
1987 Then came the plant at Multan which was established in 1989
After consolidation of this expansion which included the distribution of
Dawn Bread products to the Northern areas of Pakistan this quality
taste and freshness reached Faisalabad where the sixth plant was
commissioned in February 1992 To ensure fresh product supplies in
metropolitan cit ies of the country Dawn Bread established two more
plants in Karachi and Lahore
For purpose of standardization the company associated itself
with FMBRA of United Kingdom in 1990 to bring itself in l ine with
international standards of production technology machinery and
formulation
CURRENT FACTS AND FIGURES
13COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
The company is committed to the uplift and development of the
society as a whole and participates in sports and social welfare
activit ies Taking a responsible place in society
Today Dawn Bread rsquos distribution network comprises more than
500 Company owned and rented vehicles that deliver baked foods to
more than 25000 retail outlets daily making it one of the largest
distribution networks for any product in the country Customers are
located in major metropolitan areas secondary metropolitan areas and
rural areas The fleet runs approximately 50000 km (31000 miles)
each day to deliver fresh bread
DAWN BREAD IN A WIDER ASPECT
How has the company manage to grow especially in an economic and political environment such as that of the Middle East In one word foresight Dawn Bread rsquos management team
recognized early on that to be a contender in the baking industry the
company would need to comply with international processing standards
In 1990 the company developed a relationship with Campden amp
Chorlywood Food Research Associat ion Gloucestershire UK The
association worked with Dawn Bread to bring it in l ine with globally
accepted production technology machinery and formulation standards
Hard work and dedication paid off in 2000 when the company received
its ISO 9001 1994 certi f icate
DAWN BREAD OBJECTIVES
14COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Dawn Bread rsquos longstanding commitment toward consumer
satisfaction is evident and init iat ion of bringing Pakistan the worldrsquos
most technologically advanced baking units and processes Dawn Bread uses quality ingredients to create products with quality
standards that are comparable to bread manufactured in any developed
region of the world
TRUST OF INTERNATIONAL FOOD CHAIN IN DAWN BREAD
Dawn Bread is the off icial supplier of
McDonaldrsquos hamburger buns throughout Pakistan
KFC (KENTACCY FRIED CHIKENS)
HARDEES
PEARL CONTINENTAL
AVARI LAHORE
SUBWAY
DUNKIN DONUTS
The company also supplies frozen bread sticks to Subways Mr COD
and hundreds of national and mult inational food restaurants across
Pakistan In addition to food products Dawn Group of Companies
established a yeast plant at Lahore in collaboration with Austral ia ndash
based Burn Phil ips (at present known as AB Mauri UK
MISSION STATEMENT
15COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
To provide quality products to customer and explore new Markets to promoteexpand sales of the company through good Governance and faster a sound and dynamic team so as to achieve Optimum price of products of the
company for sustainable and equitable Growth and prosperity of the company
Quality PolicyWe work together as a team for implementation and continual improvement of total quality system in order to achieve satisfaction of our internal and external
customers
Product lines OF Dawn Bread
16COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Breads
Initially started with just dawn bread now branched up into 4 different variants based on ingredients listed as following
Bran bread
Fortified bread
MILKY BREAD
17COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
PLAIN WHITE BREAD
BURGER BUNS
18COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
FRUITY BUNS
19COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
OTHER BRANDS OF DAWN BREAD20
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
BREAD amp BEYOND
DIRECTOR MESSAGE
Bread amp beyond is acutely aware of the need for appealing products which satisfy
our strong customer base is testimonial to our quality amp professionalism We
introduced the concept of live bakery for the first time in Pakistan Our past present
and future long-term commitment to the industry and to each of our customers is
made possible through our collective experience and our belief in the importance of
honesty integrity reliability long-standing relationships and trust
Bread amp Beyond state of the art machineries and equipment offer world class
products to the food service industry We have in fact availed the services of culinary
consultants and Bakers of International repute to bring innovation in our products
Our ultimate aim is to retain the Company customers and create natural preference
for our products among our entire consumer based on value for money and most
importantly quality and taste
21COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
DAWN FOODS
PRODUCTS
CHICKEN CHAPLI KABAB CHICKEN CHEES SEEKH KABAB CHICKEN KOFTA CHICKEN MALAAI BOTI CHICKEN SHOTS CHICKEN SAMOSA CHICKEN SPRING ROLL CHICKEN SEEKH KABAB CHICKEN SHAMI KABAB CHICKEN HOT WINGS CHICKEN CRISPY FILLET CHICKEN CRISPY WINGS VEGETABLE CUTLETS VEGETABLE SPRING ROLL PUNJABI SAMOSA AALOO SAMOSA
DAWN MAYO
PRODUCTS
Dawn Mayo Garlic Dawn Mayo KETCHUP Dawn mayo Chili Dawn mayo Chicken Spread Dawn Mayo Mayonnaise
22COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Dawn Mayo Thousand Island Dawn Tomato Ketchup Dawn Sauce Chili Garlic Dawn Soya Sauce Dawn Sauce Vinegar Dawn Tomato Sauce Dawn Ginger amp Garlic Paste Dawn Ginger Paste Dawn Garlic Paste
MEZBAN PRODUCTS
MEZBAN is a brand of dawn bread The basic purpose of this brand is to export the ready to make products to rest of the world MEZBAN is a Brand for your Kitchen Cuisine and Fulfill your all Cuisine Requirements
23COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Mix Vegetable Samosa Potato Cutlet Potato Samosa Punjabi Samosa Vegetable Shami Kebab Vegetable Spring Roll
24COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Major Offices of the Organization
1 Marketing and Export Department2 Accounts Department3 Administration and Human Resource Department4 Time Office5 Electrical Department6 Mechanical Workshop7 Stores (General Store Chemical Store)8 Security9 Gate Pass Office
25COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Organizational Chart of DAWN BREAD
Chairman of the Board of Director (owner)
Chief Executive Officer
Director Finance Director MarketingExport Director Operation
GM Finance Executive Director Marketing Executive Director
26COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
SWOT ANALYSIS OF DAWN BREAD
STRENGTHS Leading Bread Brand owning the evolution of bread in Pakistan holding
a market share of 35
Early adopters of new technology advanced production units with
experienced food technologists proving their experience in baking
TOM recall among Bread Brands through presence in print and
presence in food festivals exhibitions local and international
Largest Distribution Network providing Nation wide coverage Effective
On time delivery and round the Clock customer services proving
professional management
Vast range of quality with a choice of flavors within them
Stability of production
Less turnover of the employees
Highly skilled labor
Talented marketing managers
Qualified finance staff
Professionalism in the employees
Motivated sale team
There is complete motivated sale team in the DAWN BREAD which always do their best job for the promotion increasing demand
targeting focusing needs and according to the customer need the
suggest to renew the products packing labeling etc
27COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
WEAKNESS Has been slow in acquiring efficient processes in the brand building
area
Products launched by force of Sales Team amp Competitors (when need
is raised)
Large Product Range lacking proper planning strategy product
positioning causing hurdles in brand building process
Information Flow
Confused Branding resulting in the fading of image such as cakes
cookies not being highlighted as standalone brands from the house of
dawn
Over work burden on the employees due to limited strength of the
workers
No employee back up plan
No proper medical facilities
Consequences for efficiency and equitable distribution of growth
OPPERTUNITIES
Consumers are more receptive towards the change due to media and
competition
The recent growth in RTE food sector specially baking
Growing varieties in RTE food sector
Competitors
28COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
bull Weak Brand Loyalty
bull Product range
bull Product Quality
To increase the skilled labor
To use the motivational techniques (employee of the month incentive
plans motivates to perform the above standard
To create the awareness
Emphasizes on the business ethics
THREATS
Low Operating cost Trade discounts offered by the competitors
Barriers to entry are very low in the industry
Extension of accessibility networks by other brands
Customers have shown high affinity to betternew image brands
Some products may loose focus in a particular category by new
arrivals As the planning lacks
ANALYSIS OF SWOT
Brand Image Reliable and confident image of DAWN BREAD and the Group itself with
credibility of being there in the market for a longtime and sustaining the quality to
satisfy consumer needs yet lacking awareness towards various brands under the
umbrella of DAWN BREAD
29COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Due to
ndash Lack of attention by DAWN BREAD GROUP on the area of product
planning and positioning resulting in lack of attention by the consumer
Positioning and Focused Branding
Lack of a single-minded valuable proposition that will uplift the position that
DAWN BREAD GROUP owns
Past campaigns have mainly focused the cash cows of the business hence
lack of strategic communication attention towards the developing brands that
can turn out to be profitable as well
Since a brand impacts the minds with a ldquosingle-minded and differentiatedrdquo
approach ldquobelievablerdquo and ldquovaluablerdquo promise which no one else can claim
DBG (DAWN BREAD GROUP) brands are prone to risk naturally by not
taking the route
Sustainable Competitive Advantage
DBG to its advantage has
bull Market Share bull Baking experience with sophisticated facilities
bull Unmatched quality
bull Nation wide coverage
bull Product Range ndash Flavors
30COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
However these have not been translated into consumer advantage
These have not been used to create a sustainable edge over competition an
edge which also offers value to the consumer
If not addressed soon some of these will eventually erode
31COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Marketing strategiesWHAT IS A STRATEGY
A strategy consists of a well thought out series of tactics to make a marketing plan
more effective Marketing strategies serve as the fundamental underpinning of
marketing plans designed to fill market needs and reach marketing objectives Plans
and objectives are generally tested for measurable results
What is Strategy Michael E Porter
Harvard Business Review November-December 1996
Todays dynamic markets and technologies have called into question the
sustainability of competitive advantage Under pressure to improve productivity
quality and speed managers have embraced tools such as TQM benchmarking
and reengineering Dramatic operational improvements have resulted but rarely
have these gains translated into sustainable profitability And gradually the tools
have taken the place of strategy As managers push to improve on all fronts they
move further away from viable competitive positions Michael Porter argues that
operational effectiveness although necessary to superior performance is not
sufficient because its techniques are easy to imitate In contrast the essence of
strategy is choosing a unique and valuable position rooted in systems of activities
that are much more difficult to match
WHAT IS marketing strategy32
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Marketing strategy is a method of focusing an organizations energies and resources
on a course of action which can lead to increased sales and dominance of a targeted
market niche A marketing strategy combines product development promotion
distribution pricing relationship management and other elements identifies the
firms marketing goals and explains how they will be achieved ideally within a stated
timeframe Marketing strategy determines the choice of target market segments
positioning marketing mix and allocation of resources It is most effective when it is
an integral component of overall firm strategy defining how the organization will
successfully engage customers prospects and competitors in the market arena
Corporate strategies corporate missions and corporate goals As the customer
constitutes the source of a companys revenue marketing strategy is closely linked
with sales A key component of marketing strategy is often to keep marketing in line
with a companys overarching mission statement
Basic theory
1 Target Audience
2 PropositionKey Element
3 Implementation
A marketing strategy can serve as the foundation of a marketing plan A marketing
plan contains a set of specific actions required to successfully implement a
marketing strategy For example Use a low cost product to attract consumers
Once our organization via our low cost product has established a relationship with
consumers our organization will sell additional higher-margin products and services
that enhance the consumers interaction with the low-cost product or service
A marketing strategy often integrates an organizations marketing goals policies and
action sequences (tactics) into a cohesive whole Similarly the various strands of the
strategy which might include advertising channel marketing internet marketing
33COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
promotion and public relations can be orchestrated Many companies cascade a
strategy throughout an organization by creating strategy tactics that then become
strategy goals for the next level or group Each one group is expected to take that
strategy goal and develop a set of tactics to achieve that goal This is why it is
important to make each strategy goal measurable
Marketing strategies are dynamic and interactive They are partially planned and
partially unplanned
Types of strategies
Marketing strategies may differ depending on the unique situation of the individual
business However there are a number of ways of categorizing some generic
strategies A brief description of the most common categorizing schemes is
presented below
Strategies based on market dominance - In this scheme firms are
classified based on their market share or dominance of an industry Typically
there are four types of market dominance strategies
o Leader
o Challenger
o Follower
o Nicher
Porter generic strategies - strategy on the dimensions of strategic scope
and strategic strength Strategic scope refers to the market penetration while
strategic strength refers to the firmrsquos sustainable competitive advantage The
generic strategy framework (porter 1984) comprises two alternatives each
with two alternative scopes These are Differentiation and low-cost leadership
each with a dimension of Focus-broad or narrow
o Product differentiation (broad)
o Cost leadership (broad)
34COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
o Market segmentation (narrow)
Innovation strategies - This deals with the firms rate of the new product
development and business model innovation It asks whether the company is
on the cutting edge of technology and business innovation There are three
types
o Pioneers
o Close followers
o Late followers
Growth strategies - In this scheme we ask the question ldquoHow should the
firm growrdquo There are a number of different ways of answering that question
but the most common gives four answers
o Horizontal integration
o Vertical integration
o Diversification
o Intensification
A more detailed scheme uses the categories[6]
Prospector
Analyzer
Defender
Reactor
Marketing warfare strategies - This scheme draws parallels between
marketing strategies and military strategies
WHICH MARKETING STRATEGY DAWN BREAD IS FOLLOWINGMarket expansionGrow Sales with New Products - With this approach the marketer seeks to achieve
objectives through the introduction of new products This can be accomplished by
35COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
introducing updated versions or refinements to existing products
introducing products that are extensions of current
Dawn foods is purely following the market expansion strategy by means of
increasing market share by
1 introducing updated versions or refinements to existing products
11 Dawn bread
111 Bran bread is the variant
112 Fortified bread
113 Milky bread
114 Plain white bread
12 Buns
121 Burger buns
122 Fruity buns
123 Hot dogs buns
2 Introducing new product lines
21Frozen foods
211 Frozen puri
212 Frozen plain paratha
213 Kababs
214 Fillet burgers
215 Combo wings
215 Crispy wings
216 Hot shots
22 Dawn rusk
Positioning Strategy of DBG
36COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
bull SEC Sec A BampC1 bull Gender Primary Female amp Secondary Male
bull Age 30 years plus
bull Education Graduate and above
bull Areas of dwelling Middle Class Upper Middle Class and above
bull Personal incomes (if any) Dependent or working Mother bull Household incomes RS 25000 plus
bull Stage in lifecycle Primary Just married and 2 small kids
bull Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
bull Taking cue from the great artistic references (such as Gandum key khoshey
jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional
literature and practiced language the personality for Dawn will be that of
37COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the
evocative look will
ndash Automatically strengthen Dawnrsquos position as an upscale ultimate
quality product
ndash Establish the Perfection factor in every single customer touch-point be
it advertising Dawn shelf at outlet or the product experience itself
bull Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
A firms relative position within its industry determines whether a firms profitability is
above or below the industry average The fundamental basis of above average
38COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
profitability in the long run is sustainable competitive advantage There are two basic
types of competitive advantage a firm can possess low cost or differentiation The
two basic types of competitive advantage combined with the scope of activities for
which a firm seeks to achieve them lead to three generic strategies for achieving
above average performance in an industry cost leadership differentiation and
focus The focus strategy has two variants cost focus and differentiation focus
1 Cost Leadership
In cost leadership a firm sets out to become the low cost producer in its industry
The sources of cost advantage are varied and depend on the structure of the
39COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
industry They may include the pursuit of economies of scale proprietary technology
preferential access to raw materials and other factors A low cost producer must find
and exploit all sources of cost advantage if a firm can achieve and sustain overall
cost leadership then it will be an above average performer in its industry provided it
can command prices at or near the industry average
2 Differentiation
In a differentiation strategy a firm seeks to be unique in its industry along some
dimensions that are widely valued by buyers It selects one or more attributes that
many buyers in an industry perceive as important and uniquely positions itself to
meet those needs It is rewarded for its uniqueness with a premium price
3 Focus
The generic strategy of focus rests on the choice of a narrow competitive scope
within an industry The focuser selects a segment or group of segments in the
industry and tailors its strategy to serving them to the exclusion of others
The focus strategy has two variants
(a) In cost focus a firm seeks a cost advantage in its target segment while in (b)
differentiation focus a firm seeks differentiation in its target segment Both variants of
the focus strategy rest on differences between a focusers target segment and other
segments in the industry The target segments must either have buyers with unusual
needs or else the production and delivery system that best serves the target
segment must differ from that of other industry segments Cost focus exploits
differences in cost behavior in some segments while differentiation focus exploits
the special needs of buyers in certain segments
40COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
DAWN DIFFRENTIATION STRATEGY
Being broad in approach having nationwide and international appearance as well
DAWN is following Differentiation strategy
THE CORE ATTRIBUTES ARE HEALTH and freshness (softness)that what they are deliver in adds
Competition
Competitive Positionbull Various established local bread brands and bakers as well with higher TOM
recall
bull Bake Parlor and Wonder are close
Personalitybull Bake Parlour Modern Mature and Trendy
bull Wonder Old near obsolescence
Differentiators
bull Duties Bake Parlour Baking process driven expansion None otherwise
bull Wonder Harping about quality None in fact
bull Bunnyrsquos
41COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Brand Health Measures
TOM recall Bake Parlor is higher than Dawn Bread at times in KarachiLoyalties Switching is usually due to non-availability of the usual brand
42COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
HOW BREAD IS MANUFACTUREDINGREDIENTSThe principles of baking bread have been established for hundreds of years The
basic ingredients are flour yeast salt and water Bread Improvers (flour treatment
agents) usually Vitamin C (ascorbic acid) are used in commercial production
Flour
Wheat is grown in many parts of the world However flour made from `hard` wheats
such as those produced in North America is higher in proteingluten Hard and soft
wheats in milling terms are equivalent to strong and weak flours in baking
Wheat flour is the key ingredient in most breads Flour quality is particularly
important in bread making as the quality of the flour will have a significant impact on
the finished product
When flour is moistened and stirred beaten or kneaded gluten develops to give
dough `stretch` The elastic framework of gluten holds the gas produced by the
fermentation action of yeast
In a year of good harvest a bread grist may consist of 80 of home grown wheat
This trend is likely to continue with advances in wheat breeding and technology
However home grown wheat is not always strong enough to be used in all varieties
of bread and baked products and there is no likelihood at the moment of this country
being able to do without some imported wheat for bread making Currently about
800000 ndash 1000000 tones of wheat is imported for bread making mostly from North
America
Yeast
Yeast requires moisture food and warmth for growth When these requirements are
satisfied the yeast grows Its function in bread making is to
bull produce carbon dioxide gas to enable the dough to rise
bull form the cellular network found in bread crumb
bull give bread its characteristic aroma
43COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Salt
Salt is an essential ingredient in bread It is used in very small amounts to give bread
flavor It also helps to control fermentation to produce bread of good volume and
texture
Water
Water is used to produce the dough It is important that the water is the correct
temperature and quantity when making bread because it affects the dispersal of the
other ingredients
Fat
Vegetable fat is used in very small quantities it helps to keep the bread soft and also
helps the dough pass more easily through the production process
Bread Improver
Vitamin C (ascorbic acid) is used to strengthen the dough and help it rise It has a
beneficial effect on the volume crumb structure and softness of the bread
Preservatives
Preservatives such as acetic acid (vinegar) are often used in commercial baking to
ensure the freshness of the product and prevent staling
44COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
PRODUCTION METHODSThere are two main methods of making bread
- Bulk Fermentation Process (BFP)- Chorleywood Bread Process (CBP)
1048708 BFP is a traditional method Ingredients are mixed together to form a dough and
left to ferment for up to three hours During fermentation the dough changes from a
short dense mass into an elastic dough The time taken to reach this state largely
depends on the amount of yeast and the dough temperature
1048708 CBP The modern commercial process used in large bakeries is known as the
Chorleywood Bread Process and was developed in 1961 by the Flour Milling and
Baking Research Association at Chorleywood This method produces bread and
other fermented bakery goods without the need to ferment the dough in bulk Dough
development in CBP is achieved during high speed mixing by intense mechanical
working of the dough in a few minutes Not only does this save considerable time
(which helps keep down the cost) it also produces bread which is better in respect of
volume color and keeping qualities CBP is now by far the most common method
used throughout all sectors of the bread baking industry
CBP allows the use of a much higher proportion of flour made from British wheat
This helps to reduce our dependence on hard wheat imported from countries outside
the European Community which attract a high levy under the Common Agricultural
Policy Premium and whole meal breads require a much higher proportion of flour
milled from hard wheat and are consequently more expensive to produce
Note In 1995 The Flour Milling amp Baking Research Association merged with the
Campden Food and Drink Research Association to form the Campden amp
Chorleywood Food Research Association
45COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
Process analysis
Method All ingredients are pumped from large storage bins or silos into the dough mixers
automatically The equipment is controlled by computer The dough is mixed
intensely for about three minutes in a high speed mixer in batches of around 300
kilos The temperature of the dough has to be carefully controlled at 28ordmC so that the
yeast can grow and the dough become elastic
46COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
When mixing is complete the large mass of dough is tipped into a divider It is then
divided into individual pieces and shaped into a ball The weight of each piece of
dough is very important to ensure that the finished product complies with Weights
and Measures Regulations
The dough pieces are allowed to `recover` for about eight minutes in a conveyor
prover This is the first or intermediate proving stage Each piece of dough is then
shaped and molded and placed in a tin four pieces to a tin for a loaf of bread The
texture and size of the dough piece is automatically controlled The dough then
travels through the final prover which allows the dough to rise gently for about one
hour in strictly controlled temperature and humidity conditions It is then ready for
baking
The bread is baked for about 20 minutes at 200ordmC The loaves then go into a cooler
Cooling is usually done under carefully controlled conditions to ensure correct
temperature humidity and time This is very important for quality The cooling stage
lasts for about two hours which enables the loaves to be sliced easily The bread is
then wrapped and ready for dispatch
Distribution47
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
48COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
49COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
HUMAN RESOURCE FUNCTION
Objective
Employees are the asset of any organization To fully utilize this asset there is need
to establish the good and fruitful relationship with the employees For the purpose to
utilize this human capital there is need to protect the rights of the employees If
there is any kind of insecurity to the rights then employees are demotivated to do
their jobs For the protection of rights and more supporting to get more rights there
is department of human resource
Human Resources may set strategies and develop policies standards systems and
processes that implement these strategies in a whole range of areas The following
are typical of a wide range of organizations
1 Recruitment selection and on boarding (resourcing) Recruiting is the process of discovering potential candidates for actual or potential candidates for actual or anticipated organizational vacancies
Internal recruitment
50COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
If the recruitment occurs from the existing employees then it is internal External recruitment
If the recruitment occurs excluding from the existing employees then it is external
1048708Total process of recruitment and selection of DAWN BREAD
1) Review the job description to ensure that it meets the present and future requirements
2) Review the person specification to ensure it meets the requirements
of the job description 3) Design the selection process
4) Draft the advertisement and select the advertising media
5) Short list using the person specification only
6) Interview and test short-listed candidates
7) Validate references qualifications skills and security clearances
according to job specification8) Make appointment 9) Medical tests of employee
10)After Probation of specified time period the employee is confirmed
on the job
51COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
2 Organizational design and development
Organization design involves the creation of roles processes and
formal reporting relationships in an organization
There are two phases in an organization design processes in the DAWN BREAD Strategic grouping which establishes the overall structure of the organization
and second one is operational design which defines the more detailed roles
processes and formal reporting
Organization development is a planned organizational effort to increase an
organizations effectiveness and abilities It is basically developed the beliefs
attitudes values and structure of organization in some specific scene so that
they can better adapt to new technologies For this purpose DAWN BREAD organize different seminars for the employees to share these beliefs attitudes
values including the benefits to the employees
52COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
3 Business transformation and change management
Sometimes employees accept and embrace changes in their current business
environment but sometime they feel embarrassment to adopt that change
Change management is also a project management process for DAWN BREAD where changes to a project are formally introduced and approved according to
situations
4 Performance conduct and behavior management
Performance management can focus on the performance of an organization a
department employee or even the processes to build a product or service
according to the standards
And when all the job is performed DAWN BREAD then management can check the
behaviors of the results And according to these results the future implementations
are organized and managed And the behaviors of the workers and total staff are
also keeping under control and there is no force and any kind of order behavior is
avoided To escape from the any kind of thing that leads the employees toward no
more loyal behavior
53COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
If you get success in this thing you will be succeeded in the managing the whole
company
5 Industrial and employee relations
Industrial relations are basically the employment relationship Industrial
relations is increasingly being called employment relations because of the
importance of non-industrial employment relationships Many people also equate
industrial relations to labor relations
In DAWN BRED Industrial relations has three faces
a) science buildingb) problem solvingc) ethical
In the science building face industrial relations is part of the social sciences
and it seeks to understand the employment relationship
In the problem solving face industrial relation e as well as employer
In DAWN BREAD the financial benefits are always think best way to
compensate the employee Because it always establish motivation to the
employees
6 Training and development (learning management) 54
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
There is little bit difference between training and development of employees
Training is for the current time period for the specified range for employees
Development is for the future time and is maintained for the future success and
future range organizer
LEARNING AS A STUDENT INTERN
55COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
DUTIES To conduct outdoor activities like free tasting of newly launched frozen
foods chicken combo wings spicy wingsfillet burgers and may existing
products as well These activities were carried out on the famous
departmental and general stores
To do visit as spo on the stores having dawn products and recording the
level of stock of each category with the sole purpose of having an eye on
the sales staff
To check the daily reports of spos
To analyze the customer complaints
To visit different locations for the purpose of branding
Accomplishments I did my best to do all the works that my boss asked me to do
I Participated warmly in these activities
Performed multi tasks like pursuing customers by giving the information in the
appropriate way
I read different articles which my boss assign to me
I went different locations and stores for the purpose of branding and to check the
customers problems regarding dawn products
I also visited different departments of dawn bread
Following main stores where activities were conducted
Pot pourri (defense)
Raheem store moon market iqbal town
Al-fateh liberty
Alfateh dha
Fine store Walton
56COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
D
57COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
New knowledge acquired No doubt practical is the most precious knowledge During this internship I
learn how the deals are accomplished in business sectors I learn how to write
a contract agreements
I also learn how the operations are done in a production unit I learn how
much advance units are used in blades manufacturing industry
I also learn that the marketing processes used in the company Problems in
marketing processes and procedures
I also learn about the export procedures that are used in the company to carry
the business unit
Every business has its own terms and language to communicate As soon as
you are able to understand these terms and language you have an ample of
confidence to work in any business environment I have tried t learn all the
terms and language used in dealing But there is still much room to learn
Problem encountered I had some problems at the start of my internship until there is some
confidence is built between employees and me But it was all good when I
realize that the environment of DAWN BREAD is very friendly It gave me a
lot of confidence to work as internee
In start I had a problem in understanding the terms and language that is used
in dealing These terms are purely local So it took a lot of time to understand
these terms
WEEKLY REPORTS58
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
WR 1
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 21st June ndash 25th June
21st June MondayOne the very first day of my internship I met with the CEO of DAWN BREAD who
introduced me to HR Manager of DAWN BREAD I was being told about different
departments of the company by the HR Manager ie Accounts Department
Marketing Department Human Resource Department Sales Department and
production Department In the end of the day I visited all the departments of the
company and also spend time with the employees working in different departments
22nd June TuesdayThe HR Manager asked me about my area of interest and as I am doing my
specialization in marketing so he referred me to the Brand Manager of Dawn Bread
MrNisar Ashraf who gave me introduction of the marketing department and told me
about the different units of production of Dawn Bread and marketing strategies of the
company
23rd June WednesdayOn the third day of my internship the brand manager gave me a task to analyze the
reports of sales promotion officer and also told me about the working methods of a
sales promotion officer I analyzed the customer complaints which were recorded at
the retail shops The major complaint was the availability of expired products at the
retail shops and the late delivery of fresh products to the shops
24th June ThursdayThe brand manager gave me the access to visit the official page of DAWN BREAD
on the well known social networking website FACEBOOK to analyze the views and
comments of fans of the DAWN BREAD on FACEBOOK Majority of the fans gave
positive feedback about the products of DAWN BREAD There is another unit of
59COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
DAWN BREAD which is known as BREAD AND BEYOND (ATA BAKERY) The
manager also gave me the access to visit this page as well
25th June FridayOn the last day of week the HR manager sends me with the marketing coordinator
of DAWN BREAD MrYasir Sandhu to visit the University of Central Punjab campus
for the purpose of branding of DAWN BREAD and BREAD AND BEYOND at the
university campus
WR 2
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 28th June ndash 2nd July 28th June MondayI visited the fashion Designing College located at Johar Town Lahore with the
marketing coordinator of DAWN BREAD for branding purpose
29th June TuesdayThe brand manager showed me the merchandizing officers report which were
working at twelve different stores in Lahore He gave me the brief introduction of
merchandisers After that he gave me the reports for analyzing purpose
30th June WednesdayOn the third day of this week brand manager gave me a magazine with the name of
SYNERGIZER and told me to read that magazine which is related to the marketing
activities of different brands He specially told me to read the case of OMORE ice
cream
After reading that magazine I discussed different points with the brand manger
related to the marketing techniques
1st July ThursdayOn the fourth day of this week I visited METRO Thokar Niaz Baig branch There we
met with the manager of METRO Thokar Niaz Baig branch After coming back from
there the brand manger gave me the article related to the SONIC BRANDING for
reading and analyzing
60COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
2nd July FridayOn the fifth day of this week I went to the Pot Pouri store in defence for the
promotion activity of DAWN FROZEN FOODS We make a stall there and distribute
free sample to the people visiting there and I collected their precious feed back
regarding the product quality and taste
WR 3RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 5th July ndash 9th July 5th July Mondayon 5th july my brand manager give me task to visit different sectors of DAWN bread
in lahore Dawn bread divide lahore in 12 sectors On Monday I decided to go in
DEFENCE area there is almost 25 stores at which dawn bread sold their product My
basic purpose to visit this sector to analyzed what are the conditions of dawn bread
stalls at different stores And what are the problems of shopkeepers
6th July TuesdayOn Tuesday I selected JOHAR TOWN sector On that day I met with different shop
keepers and asked them what are there problems regarding dawn bread products
7th July WednesdayOn the third day of this week I visited ALLAMA IQBAL sector and met with different
shopkeepers there I asked them what they want from DAWN bread and take their
suggestion that how we can serves them in better way
8th July ThursdayOn the fourth day I conclude all the data which I gathered in three days and I submit
it to the brand manger of DAWN bread
9th July FridayOn the fifth day Dawn bread organize a cricket match event in the DHA Lahore In
this event there was matches between the REAL ESTATE AGENTS of DHA We
also do their activity of free sampling of DAWN FROZEN FOODS
WR 4
61COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 12th July ndash 16th July 12th July Mondayon 12th july DAWN BREAD sponsored a cricket match tournament between different
organizations at model town cricket ground It is basically a two days activity on
which our marketing department duty is the branding of dawn food in the cricket
ground For that purpose we design the boundary boards which covered the whole
ground
13th July TuesdayOn 13th july as it is a second day of tournament we visited there and settled the
boundary again and posted a some new boards of DAWN FOOD But sad news is
that after a tough competition DAWN BREAD team lost their match
14th July WednesdayOn 14th july I visited MODEL TOWN SECTOR and meet different shopkeepers there
and asked them to tell any problems they are facing regarding DAWN FOOD And I
also checked the stall conditions of the DAWN BREAD The major stores are like
Victoria metro etc
15th July ThursdayOn 15th july me and MARKETING COORDINATOR visited different major stores of
Lahore for the purpose of branding of DAWN PRODUCTS In stores we took
pictures of different locations and analyzed that the which side of the store attract the
customers most We also took the sizes of these locations
16th July FridayOn the fifth day we showed the pictures to the brand manager And the market
coordinator also told the estimation cost to the brand manger After the approval we
sent the order to the advertising agency for the skins
WR 6RANA SHOAIB ANWER FA09 MBA 13-B 123Weekly Report Starting from 19th July ndash 23rd July
62COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
19th July Mondayon 19th July my boss give me job applications along with the CV of the candidates
for the post of the SALES OFFICERS and for the MERCHANDISERS and asked me
to the list down the candidates whose qualification and the experience is according
to the requirements After this I submit these APPLICATIONS to the HR OFFICER
who call the candidates for the interview on Tuesday
20th July TuesdayOn 20th July we interviewed different candidates as per scheduled there were 52
candidates who were interviewed and among those 52 candidate we selected 10
candidates
21ST July WednesdayOn 21st July we started 3 day activity of DAWN FOOD The activity is basically of
free tasting of dawn frozen foods like chaplii kabab fillets chicken samosas chicken
shots The place where we done that activity is the well known RAHEEM STORE at
IQBAL TOWN There we directly interacted with the customers and told them about
our products
22nd July ThursdayOn 22nd July we again did the activity at RAHEEM STORE as I mentioned earlier
this was a 3 day activity This day we changed some of our products we added a
spring roll and chappli kabab in our activity
23rd July FridayOn 23rd July as this our last day at RAHEEM STORE we continued our activity on
third day As like previous days we again received very positive feed back from the
attendants of the activity
Bibliography
63COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
64COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself
Dawn Personality ndash Description
Competitive strategy
1 Cost Leadership
2 Differentiation
3 Focus
DBG DAWN BREAD GROUP
FMBRA stands for Flour Milling and Baking Research Association (now the Camden and Chorleywood Food Research Association UK)
ISO 9001 ISO 9001 is the internationally recognized standard for the quality management of businesses
HACCP Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical chemical and biological hazards as a means of prevention rather than finished product inspection
SANHA the South African National Halaal Authority (SANHA) is a national non-profit-making organization representing the Muslim community of South Africa on all matters pertaining to the general application of the term Halaal with specific reference to Islamic dietary laws
EU europeon union
TQM total quality management
CBP Chorleywood Bread Process
65COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE
CIITFA09-MBA-123LHR
Types of strategies
Positioning Strategy of DBG
ldquoDawn gives you the freshest and the most wholesome baked and frozen products because it extracts the essence of its products from the finely selected PERFECT GRAINSrdquo
Dawn in essence is the perfect grain
The target audience
SEC Sec A BampC1
Gender Primary Female amp Secondary Male
Age 30 years plus
Education Graduate and above
Areas of dwelling Middle Class Upper Middle Class and above
Personal incomes (if any) Dependent or working Mother
Household incomes RS 25000 plus
Stage in lifecycle Primary Just married and 2 small kids
Who do they idealize Successful people in all walks of life
Dawnrsquos Personality
Taking cue from the great artistic references (such as Gandum key khoshey jaisey soney ki baliyan or Sunehri lehlahati gandum) in the traditional literature and practiced language the personality for Dawn will be that of lsquoGoldrsquo The rich golden brown color of Gold the heavy feel of it and the evocative look will
Automatically strengthen Dawnrsquos position as an upscale ultimate quality product
Establish the Perfection factor in every single customer touch-point be it advertising Dawn shelf at outlet or the product experience itself
Evoke emotional feelings toward a brand as rich and full as Gold itself