DAVID WILDEBRANDT 1 2014 Leadership Training Conference Leadership and Making the Most out of your Volunteer Experience
David Wildebrandt: Leadership and Making the Most of Your Volunteer Experience to Enhance Your Career
Nov 01, 2014
On January 22, 2014, Berkeley Research Group Director David Wildebrandt will provide the keynote address at the Healthcare Financial Management Association's 2014 Leadership Training Conference. Mr. Wildebrandt will speak on "Leadership and Making the Most of Your Volunteer Experience to Enhance Your Career."
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Transcript
DAVID WILDEBRANDT
1
2014 Leadership Training Conference
Leadership and Making the Most out of your Volunteer Experience
Let’s Relate
Not Compare
The Answer is You
We are a team of passionate leaders
Our
problem is
not just
Nor is our issue just the loss of
funding
Our challenge is
Who will make this happen?
Our People
Pictures of HFMA staff
YOU
What will that look like?
Involvement“Road Map”
1. Create & communicate vision & strategy: the compelling story
2. Create a true sense of urgency3. Create a guiding team4. Empower team to remove obstacles5. Find short term wins6. Win over their HEARTS & Minds7. Hardwire with structure, systems & culture
J Kotter
“If you don’t know where you’re going, you might end up someplace else.”
Which way do you go?
“Vision without action is a daydream.
Action without vision is a nightmare”
Japanese Proverb
Create Clarity of Vision
Set the bar low enough and everyone is
exceptional
Set the bar low enough and everyone is
exceptional
2. Create a true sense of urgency
• To change you need a true Sense of Urgency– The attitude to seize new opportunities– Avoid pitfalls & hazards– Take ACTION - Make something important
happen TODAY– Shed low priority activities to move faster and
smarter NOW
Albert Einstein
“Vision without execution is a hallucination.”
Involvement“Road Map”
3. Create a guiding team
J Kotter
How we are accomplishing it
4. Empower team to remove obstacles
– Align senior team with vision
– Tight-loose-tight
– “Make it happen”
– Take risks- use some non-traditional thinking or don’t do what you’ve always done
“Coach the Team”
“The difference between involvement and commitment is like bacon and eggs. The chicken is involved but the pig is committed.”
5. Find short term wins
• Identify early wins & tell over & over
• Reward and Recognition
• Add BLG slide on what employees really want
6. Win over their HEARTS & Minds
• Robot Champions
• Robot Legends
• Patient letter at end of every meeting
All ________ cares about is ________.
“People don’t care how much you know until they know how much
you care.”
John Maxwell
Aim For the Heart……….
Involvement“Road Map”
7. Hardwire with structure, systems & culture
J Kotter
5. Achieve growth & performance goals related to employed & aligned physicians
Improve consistency of performance by avoiding performance punishment
Responsibility & Authority
Authority can be defined by an organizational chart
The Problem with Authority…
Problems do not self organize into our organizational charts.
V
Perseverance… Even the Pros Mess Up
“Without involvement, there is no commitment.
SoNo involvement, No
commitment”
Stephen Covey
http://www.youtube.com/watch?feature=player_embedded&v=flyi
GMNGQyA
American Hospital AssociationSurvey
55% of patient’s entering hospitals feel something bad will happen to
them
Gallup Perception PollSeptember 2008
• Health Care third from the bottom• IRS• Oil and Gas Industry• Good news- we are up one spot!
How do we stay connected to the patient?
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