Dave Nunns Chief Executive Healthwatch Wigan “Serving Citizens and Communities across our Borough” Greater Manchester’s Local Healthwatch Network.

Dave NunnsChief Executive Healthwatch Wigan

“Serving Citizens and Communities across our Borough”

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Greater Manchester’s Local Healthwatch Network

What is Healthwatch?

Greater Manchester’s Local Healthwatch Network

Working with BME Communities

Knowledge & Experience of Healthwatch

People’s experiences are mixed

7 out of 10 of us believe we get a good quality service from the NHS and social care services

But digging deeper with the public…

• 1 in 3 of us have experienced, or know someone who has experienced, a serious mistake or abuse, leaving many of us with a deep concern over basic safety standards.

• More than half of us who have experienced a problem with health or social care in the last three years did nothing to report it.

• Almost one in four people say that professionals aren’t really interested in what they have to say or do not actively listen.

People know change is needed

94% think NHS and Social Care services could be improved

Almost 9 in 10 think the healthcare system needs to change

Health and Social Care Act 2012

“Healthwatch will be the independent consumer champion for the public to provide better outcomes in health for all and in social care for adults.”

Greater Manchester’sLocal Healthwatch Network

www.healthwatchbolton.co.uk www.healthwatchbury.co.ukwww.healthwatchmanchester.co.ukwww.healthwatcholdham.co.ukwww.healthwatchrochdale.org.ukwww.healthwatchsalford.co.ukwww.healthwatchtameside.co.ukwww.healthwatchtrafford.co.ukwww.healthwatchwigan.org

Functions of local Healthwatch

1.Advice, Information and signposting

2.Engagement and Consultation3.Influence and Involvement 4.Scrutiny and reporting 5.Advocacy & Complaints• www.carersfederation.co.uk/ica/• www.nhscomplaintsadvocacystockport.org.uk/

BME Health Inequalities

BME communities generally have worse health than the overall population, although the patterns of ethnic health inequalitiesare very diverse.

Ethnic health inequalities result from many interlinking factors, of which the relative poverty of BME groups is probably the most important.

Use of health services by BME groupsMost BME groups access primary care at rates as high as the general population (in relation to need).

Some evidence of lower access to hospital care among BME groups• Eg South Asians have been found to have

lower access to care for coronary heart disease

Rates of dissatisfaction with NHS services are higher among some BME groups than their White British counterparts.• Eg South Asians report poorer experiences

as hospital inpatients,

Working with BME CommunitiesHW Bolton • Asian Elders - short film about coping with dementia• Hindu Forum - play about coping with mental health in the

Hindu community

HW Bury will be focussing on faith based communities and children as two of its core agendas

HW Rochdale 4 month awareness raising campaign with BME communities

HW Stockport• Stockport and District Mind local BME women and mental

health awareness sessions, social mornings and Eid event.• BME members in reading group, highlighting issues of

language and communication in publicity materials• core group member contributed to the new book

'Nurturing the Nation: The Asian contribution to the NHS since 1948'